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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 147 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about Premium Security's overall performance, protection, and VPN performance. Users find the software easy to install, navigate, and configure, indicating efficient resource usage. Additional features like the password manager are also appreciated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-147 of 147 reviews
  • Pros mentioned:
    Protection
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Bargain Price Good Antivirus

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 10-pack of Bitdefender Premium Security offers a lot for the money--the ability to keep 10 devices protected for a year for less than 10 bucks each. The one drawback for me was that unlike some competitors and previous versions, you can't just install it on 10 different devices using one license code--you have a "Bitdefender Central" dashboard to send the links to install the copies and manage things like alerts and scans remotely. While the remote action seems like a good idea to me, I actually had family members decline it since it seemed like an "IT guy" thing where the 10 machines are somewhat under the thumb of one person. There was a little confusion with the "invites"--one machine that was sent the install link didn't want to do the install, instead launched a registration window for a new Bitdefender Central account. The third try was successful though. And the application itself didn't seem to slow down the machines it was installed on either. It finds and shuts down all kinds of threats running on web sites, including lurking phishing scripts buried in ads. I found it to be a useful, easy to manage antivirus overall, and easy to afford.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Decent security for Newbies

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Bitdefender products many times over the years, and was curious as to how their new "security suite" would measure up, compared to some of the other products in the market. As a disclaimer, I am a networking and security veteran, and rarely, if ever, use these types of products, as I know what to do and not do to keep my network and my families computers safe from the bad guys; however, I cant watch my son and wife 24-7, and these types of programs can add an extra layer of safety, so I installed it on 3 android phones, 1 iphone, and 5 windows machines. Often, these types of programs can really bog down your computer, but fortunately, this didnt happen on ANY of my machines, or cell phones. Installation was a breeze, but you have to pay attention, because by default, it will install alot of things that you may not want or need.The main interface "dashboard" is where you can easily control and configure the specific parts of the security suite that you want installed; it also offers a VPN, which I didnt install, since I have my own installed at the router level. Updates work automatically, and, if you have younger users/children/internet "newbies", this software will provide that extra layer of security that might save their machines from some harm that could makes its way onto your home network, but, if you are a savvy user, you already know now to open any unknown files, attachments, emails, whatever, from anyone or anything you are 1000% sure is safe. So, this security software could be a welcome edition for anyone or any family concerned about protecting unsuspecting users from bad things. The fact that you get to protect 10 machines for one price make this a worthy add on for many folks out there

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No Auto Renewal!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection with unlimited VPN and NO AUTO RENEWAL!! Bitdefender has never let us down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bitdefender Premium Security

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competitive price, and Best Buy had the item in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and instant delivery................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Find another company to use. Its a good product when it works but if you have issues they will do nothing to help resolve it.

    No, I would not recommend this to a friend
    • Brand response from Bitdefender Expert
      Posted .

      Hello,

      We would like to thank you for taking the time to share your thoughts. We are truly sorry to hear about your unsatisfactory experience with Bitdefender.

      If you need assistance with the Bitdefender products, please do not hesitate to contact our support department and offer us more details about the issue.

      https://www.bitdefender.com/consumer/support/

      We will happily assist you! BitDefender

  • Rated 1 out of 5 stars

    No cd

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Website stated physical cd. There was just a activation code inside the box

    No, I would not recommend this to a friend