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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 273 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the ease of installation, comprehensive protection, and affordability of Total Security. They appreciate the ability to protect multiple devices without compromising performance and the peace of mind it provides. While some users would prefer an unlimited VPN, the overall sentiment is positive, with customers praising the software's user-friendly interface and effective protection against online threats.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 273 reviews
  • Rated 1 out of 5 stars

    Very SLOW Daily Product & Virus Definition Updates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG, so darn slow for Daily & or all Bitdefender Security Updates & I mean SLOW! It's literally driving me crazy seeing & dealing with this every day at these continuing SLOW crawl Speeds which are not improving. Bitdefender Security Products are one of the slowest Security Products to update their Products & Daily Virus Definition Updates. It takes 9 Minutes or longer at times with my Wired 400+ Mbps Broadband Internet Connection to let & get my Bitdefender Total Security 2024 to update & complete its Daily Security & Product Updates from the Bitdefender Security Servers. This kind of dreadful, SLOW Updates from a very popular Security Product is just lame & really needs to be worked on & greatly improved here soon or in the near future of all of their Security Products. No other Internet Security Software out there that I have purchased or used on my Desktop Computer in the past has been Bitdefender most definitely needs to focus & work on improving & making their Daily Security & Product Updates and Update Servers respond & work better & faster than they are now... I feel like their Updates are in Turtle Mode or slower! This terribly SLOW at Daily Updating... Also, Bitdefender Total Security has been taking & using a lot of my Computers System Resources heavily at times too & making my Computer slow to boot & startup which is also a concern and a annoyance. I am not so sure that I will purchase & take on another Bitdefender Product for these noticeable & noted reasons that I am experiencing & dealing with Daily?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good securtiy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protected all my devices. I love this anti-virus. It works so well and can protect alot of devices. Keeps track of all of them as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Essential protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender is regarded in the IT community as one of the best computer security programs currently available. It has saved me more than once over the years. No one should be online without it ... ever.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Affordable A/V

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protect up to 5 Devices, affordable, easy install but gave me issues changing from the free version to this. It's not just a case of entering a product key. I have to uninstall the free version, run their installation cleanup tool, then setup an account and initiate the install thru their website. I wish you could be a little more selective in what all components you want to install as they push their VPN and SafeWeb add-on which I don't use. Much cheaper to buy on sale here vs regular retail or direct from BitDefender.

    I would recommend this to a friend
  • Pros mentioned:
    Multiple devices, Protection

    Rated 5 out of 5 stars

    Great Security Produce

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this product for over 5 years. It's constantly being updated and I've never had a virus problem. Works well on my phone too.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Good protection and great price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this software. I feel safer using it. Its good for mt laptop and phone. The price was real reasonable slso.

    I would recommend this to a friend
  • Cons mentioned:
    Annoying

    Rated 5 out of 5 stars

    Good Antivirus that catches everything

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only Antivirus I use, catches everything and works really well. sometimes the notification pop ups are annoying but they are there for a reason to let you know what's going on with your system. overall great antivirus that will keep your PC safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets the job done well

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, very good product, needed it to replace my Kaspersky, it gets the job done and is just about as silent and behind the scenes as kaspersky was, even have it on my gaming pc, and never run into bad interactions with anti cheat or anything. Only think is that the virus update seems to take the same amount of time everytime which can add up when it’s usually every other day, and tends to sit at 80% for a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    VERY GOOD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY VERYYYY GOOD ANTI VIRUS WOULD REC YOU CAN GO GET U SOME

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Bitdefender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect it just small notification pop up once in a while is distracting. Overall it protects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought after high recommendations online from computer magazines. Norton was getting way too expensive, had to switch. Doesn't kill my computer running in the background, like others I've had. It caught a few malicious attempts already this year. Works good, happy with the purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe and sound now.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm quite pleased with Bitdefender Total Security. It has many security features available to you to protect 5 devices. Just a few that I find very important. Along with anti virus and firewall protection it has a VPN and web browser protection. Use it on my PC, tablets, mobile phones. Password manager as well for extra cost. Another security feature I really like is the Safepay secure browser that I use for financial websites. Only had it for less than a month. I found it to be an upgrade from McAfee I've had for years. I would highly recommend Bitdefender Total Security.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Vpn

    Rated 3 out of 5 stars

    Trying it out

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am trying Bitdefender, I was using Norton which was Free from Comcast but they started charging for it. This was on sale so I'm trying it. Bitdefender offers a VPN with it but it only has 200MB then you get a notification to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really trust the program and it gives protection to my devices (PC and cell phone) because it is light, it does not consume resources and it is updated all the time. I recommend it and take advantage of protecting all your devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used bitdefender for years and so far so good. I haven't had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I trust nothing else on my machines.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software if you’re into gaming. Nothing comes close. The vpn bloatware gets annoying until uninstalled

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've gotten Bitdefender the last 6 yrs and works great with no problems, easy to use, I like the 2yr one and you dont have to get one every year, I bought one for my laptop and I put it in my android phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Firewall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a necessary element to protect my information and my computer. My reason for 4 stars is the lack of protection for OS Chrome systems.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cheaper than buying direct from Bitdefender

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Antivirus and always on sale at Best Buy and always cheaper than buying direct from Bitdefender

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Trusted security.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue and support was industry leading. Had trouble at first with initial screeners, but got me to the right persons and saved. Live and willing persons to help. Performance has been solid and not seen as a burden on my system. After changing from a leading competitor, we have been on it ever since.

    I would recommend this to a friend
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