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Customer Ratings & Reviews

Black & Decker - SMARTECH Bagless Cordless Pet Hand Vac - Gray-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 118 reviews

89%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 118 Reviews
  • Rating: 5 out of 5 stars

    Seems to be well made

    Posted
    Yositime
    • My Best Buy® MemberMember

    It is a hand Vac, and has plenty of power even at low speed. Your canister Vac will be more powerful of course. Its small, lighter weight than I expected. I get 20 minutes of full (high speed) power out of a charge. The initial opening of latches were sticky, but they freed up nicely after a couple uses. There is a release button that needs to be pushed. The built in extension is just long enough for floor use in a pinch, but as others mentioned, it will push in if force is applied. The dust cup is small, but similar to others, and debris will fall out the inlet if you spin it around unpowered. But debris is held secure otherwise. The vacuum is easy to open up and dump out as the dust cup drops off the housing if you hold the vacuum sideways. The filter is washable and and an extra one is included. I like the way the brush bar is easy to remove for cleaning. It does like to pick up threads. For some reason, the rotating brush attachment has to be removed to charge. The effectiveness on furniture seems to vary with upholstery type. On suede type fabrics, streaks of fur seem to be left behind. Works well on microfiber and berber carpet. The HHVJ325JMP model sold by BestBuy does not include a charging base like the HHVJ325BMP model sold elsewhere for about $10 more. The charging base is listed on the Black and Decker parts store but its status is currently not available. You also can’t warranty register the BestBuy vacuum on line like the other model. Its noisy, but not as noisy as others and the noise doesn’t seem to be irritating. Our cats aren’t bothered by it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Suction i need!

    Posted
    Elle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I recently adopted a kitty... and my goodness that lil thing can shed. I had the regular hand vacs (for like $18) and it does nothing, the cat hair laughs at it... . I picked this one up and charged it.. It doesnt take too long to charge (a couple hours to full) It has indicators (3 of them.. 33% each i gather)on the vac to tell how much charge is in it... nice plus. This bad boy has 2 speeds, regular and high powered which will kick in when it thinks it needs to (or if you set it on that speed) It comes with a roller attachment... whiich is a MUST for taking up kitty hair from sofas and couches and it surely does the job! I used it for maybe 10 minutes and it dropped a third of the way... All in all i love this thing so far.. i'll see how it continues to perform with my kitty

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Unreliable

    Posted
    txmom2jami
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this hand vac TWICE for the purpose of vacuuming our sofa each day - we have pets and the motorized brush looked like a good solution to cleaning up their fur. The first hand vac worked fine for a couple of days and then the motorized brush stopped working. I thought it was just a faulty vac and exchanged it for another one of the same model. I used it to vacuum the seats of my car and not ten minutes into the job, the motorized brush stopped working. I'll be returning this one for a refund. The vac itself is fine, but I purchased specifically because of the motorized brush feature. Hopefully I'll be able to find another brand/model that does what it claims to do.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Strong suction for a cordless unit

    Posted
    Maxx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this unit exclusively for my car and have used it a couple of times. I did a lot of research and read countless cordless vacuum reviews before zeroing in on this one. Suction is strong and I find the pet attachment does a good job at getting dust out of the cloth mats. However this is not effortless, you would still require to apply pressure to get dust which is deeply ingrained. It also has an extension on the tip to reach in between seats and other hard to reach areas. I get around 15 mins of use time in turbo mode. Charging takes a few hours, but that seems to be common across most models. Overall reasonable happy with the product and I would recommend to anyone not wanting to spend more money on a Dyson equivalent.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I don't even have a pet but I love this!

    Posted
    muser1994
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Really, I don't have a pet. But went for this either way because I liked the motorized brush attachment. I love using this little cordless vacuum. It came with an additional scented that really does a nice job when cleaning up. It takes a bit too long to recharge the battery, but it's not a deal breaker at all. I use it mostly for corners, my carpeted stairs, as well as bathrooms. It does the job for an affordable price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great

    Posted
    Homer320
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The vacuum works great on low speed, I haven’t had to go full throttle yet. I ran it for 12 minutes without any issues. It does take a long time to charge. I don’t understand why it doesn’t come with a stand otherwise it would be a five star review. I had to rig a hook for hanging the dang thing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Longer than expected charge!

    Posted
    Tornvision
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall easy to use. Decent usage time with a charge. Charge time is approx 6hrs. Has exceptional power with the boost, for small quick jobs. Otherwise battery will drain quickly if left on. Still pleased. Did come with a scented filter which can be a powerful smell at first for anyone sensitive, but you can simply not open the packaging it cans in and use the standard filter also included.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    HandVac is a Pet Hair Destroyer

    Posted
    DocJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased out of convenience and after using it I could not be more impressed with it’s multi-functionality, suction power and overall easy use. We have 3 Persians and hair is a daily challenge, this Vac eats it up with the motorized pet brush that’s included. Be prepared for an extended initial charging of the unit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A good buy for dog owners

    Posted
    KenM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this handheld vacuum as a quick solution for dog hair on my furniture. The powered rubber roll does a decent job at dislodging surface hair as well as those that are stuck into the fabric. I wish the battery life were a little longer and the suction a little greater. That’s the trade off for portability!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It was just okay!!!!!!

    Posted
    retiredguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought it for a motor home I owned for a carpet I put in, also had the motor home driver's cab carpet and passenger carpet. I had cats and it just didn't seem to work as well as I thought it would, so I gave it away and bought a real vacuum. I wouldn't buy this again, but I still think it was okay!!!!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Power and Long Lasting Battery

    Posted
    KelBear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This hand vac has terrific power and long lasting battery. Purchased this specifically for pet hair, as we have a lab boxer mix that sheds massive amounts. It works great on uphostery and hard wood floors. Wonderful for vacuuming stairs. Attachments are wonderful and help to get into corners. Very pleased with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This sucks - in a good way!

    Posted
    Gudgrl87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great vacuum for the little messes (pet and human) around the house. Originally was kinda put off by the scented dust cup, but now it’s kinda nice to have the house smell like clean linen for a bit cause we cleaned up a little spill.. Awesome vacuum for cleaning the fur off our cat tree too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very handy tool

    Posted
    Inspir
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the first vac that arrived had a problem. The attachment motor froze after only about 3-minutes of use. It was disappointing but I exchanged it at Best Buy. The replacement vac and attachment are working great so far. I bought it primarily for vacuuming stairs and touch ups

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Picked up most of the dog hair!

    Posted
    TwoDogs
    • My Best Buy® MemberMember

    I had carpet treads for my stairs that collected all the dog hair! It was so inconvenient to vacuum with the regular size and then wash them. This vacuum picked up a lot of the hair, not all. It’s so much better compared to before. It lasted maybe 15-20 mins with a full charge. Love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent choice

    Posted
    Dakota
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This cordless handheld vacuum was just what I needed! It has a very good suction for its size!. It is comfortable to carry around the house and holds a charge for quite a long time. I love the attachments that came with it, and for the price I paid, I would say this is a great value.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    great idea-bad execution

    Posted
    Attie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this so I could vacuum the stairs more easily, and it worked great until I was on the 5th step, then the beater stopped working. I checked form clogs or anything that might be causing it and found nothing. I returned it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just ok.

    Posted
    Bikercpa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The unit is pretty heavy for use with one hand. The filter cup or whatever wrapped in the foil packaging has a sickeningly sweet smell that I really don't like. It did seem to get the cat hair off of my couch.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for a specific job, vacuuming our in-house carpeted stairs. I worry about my wife or I falling down the stairs with the big vacuum. This is perfect with the beater bar and vrevace tool end. Easy clean up, long lasting power.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really Sucks!!

    Posted
    Slapinson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great power, Turbo mode draws a lot of battery power but that's expected. Only gripe which isn't a deal breaker is to get out of turbo power you have to cycle it through, Off, On, Turbo, Off,..... Easily emptied,, Buy it if on sale.. J.A. Brony over and out.....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My friend returns

    Posted
    Massman77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had an original Dust Buster packed and stored while our new home was completed. After that it wouldn't hold a charge. Not sure why I didn't replace it right away. This one is everything the original was and more! Great choice.

    I would recommend this to a friend