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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 3.9 out of 5 stars with 1221 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the Bob PetHair Plus Robot Vacuum and Mop for its cleaning performance, pet hair removal capabilities, and ease of use. Many customers have issues with its navigation, noise level, and battery life. Some have also noted that the vacuum is too bulky to fit under furniture and experiences charging problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,221 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    First robo-vacuum...love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure what to expect...absolutely love it! Turn it on when I have an hour or more of errands - come home to completely vacuumed apartment!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Gotta Love Bob

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bob is not perfect. But Bob is a big help in a consistently applied program of regular vacuuming and removal of all obstacles in his path. Also, note that Bob is powerful. If he snags on your favorite light's power cord, he might just pull it down. But don't despair, if the globe shatters in small pieces, he will pick them up. Bob likes to push around office chairs on rollers when they impede his relentless search to eradicate all dirt in his chosen path. While his sensors will stop him at the top of the stairs, he can still push that chair right over the edge. Although Bob is powerful he can be tamed by the skimpiest throw rug. Remove them from his path or he will go on strike and refuse to even move unless you intervene. Like any vacuum with a brush that turns, Bob will find the strings in your threadbare rugs. He will tear them out and wind them up before he throws a tantrum and stops until his demands that you pull them out are met. Nonetheless, I love my Bob's, both the Pet Hair and the original!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Bobsweep Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got Bobsweep PetHair Plus Robot Vaccuum and Mop in Charcoal as a Deal of the Day. It seems to do a really nice job by the tank I empty. He does seem to have trouble finding the docking station so I usually have to pick him up and put him back on. I might try a new location. I haven't had a chance to try the mop feature yet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    I love Bob

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ran my Bob after using my regular vacuum and was shocked at how much debris was picked up. He does get stuck sometimes or a little lost but I just give him a nudge and he’s back on his merry way. Not worth the regular price but well worth the deal of the day price. I have not used the mopping function yet.

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Navigation

    Rated 3 out of 5 stars

    Cool but not effective for us

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This may work better for some folks, but it hasn't quite worked out for us. It misses a lot of hair and never seems to be able to get around unattended. It either gets stuck or gives up trying to find the charger.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Super happy, even after 2 years!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 year review: Bob has been cleaning my house for the last couple of years and doing a fantastic job on wood, tile, and carpeted floors! I have a toddler, and can vouch that Bob's cheerio capacity is larger than my kiddo's ability to drop them! Lately, I noticed he only had 10 minutes of oomph before he would head back to his charger. Not an ideal situation. I reached out to the company and found out that they have a 2 year warranty on the battery. Carlo fixed me up with a new battery in no time, with no hassle! I have had more than a few robots over the years, and Bob just keeps impressing me!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great accessory

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Bobsweep. It sweeps up large areas with no problem and vacuums carpeted areas as well. My only issue is it will continue to work in one area continuously. So I need to determine how I can help it better maneuver the areas but other than that I love it. I plan on giving a couple as presents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pet Hair Plus is the best robot vacuum ever!! We previously had another brand and it in no way compared. This vacuum picks up everything and has a larger bin so we are not constantly coming home to our floors half done because the robots bin was full. There is nothing sweeter than knowing your floors will always be spotless! We have a toddler and our bobsweep gives me piece of mind when she's wanting to crawl everywhere. Total game changer for our household especially with the new mop feature!! My only regret is not getting it sooner!!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 3 out of 5 stars

    Must watch like a two year old, needs improvement.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobsweep is definitely like a child and needs constant watch. He is like a child in there terrible twos, always needing watching to make sure they don’t damage anything. He has no clue where he is ever going, many times just going in circles and cleaning over the same area. He is not smart and takes a long time to return to his charging base. Bob is louder then expected and considering the high price, I would have expected more features and better hardware. For the deal of the day price, bob definitely works but not ever at the full price. After only one hour of use, bob already had surface scratches all over the top of the unit from going under the furniture and getting stuck and not moving away but would just return to the same spot again. The remote for bob is huge and outdated looking for todays times. Bob does a good job at getting the little crumbs and pet hair but I would not recommend for someone who wants a vacuum to clean when they are away. I would never trust this to clean when not home as I fear it would do something stupid or get stuck and rip the carpet or just go back and forth over the same spots.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Does a nice job, but best suited for a minimalist

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum has a multitude of convenient features. You can set it to turn itself on for certain days/times; it comes with a remote; it comes with a wireless "barricade" to keep it away from certain areas. The down fall is that it doesn't navigate over rugs very well--even flatter sturdier ones. Anything thin or fringey is absolutely out of the question.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Navigation

    Rated 1 out of 5 stars

    Dumbest smart robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many robot vacuums in the past and a lot of them, at the very least, knows how to return to the dock. This one however, tends to get so lost all the time that it runs out of battery. The worst part is that it was on sale from $800?!?! You mean you want someone to pay $800 for a 2015 technology that has the worst mapping, doesn't have an app, and barely knows how to return to charger when battery is almost dead?? Definitely not worth the headache of getting this thing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom's birthday. I set it up and have it run daily at 10 am. It's a great device, and easy to set up. It did get stuck underneath the bed once. However, we used the device that comes with it to make sure it doesn't happen again. Overall, it's worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful. Does a good job cleaning. Wish it was quieter.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Smart Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I leave this vacuum on and come back to find my living room wood floor all clean and shiny. Vacuum goes back to charging station on it's own and be ready to be used again is such an smart function. Only problem is that it's very loud so I can not use it when we are home. Only as we are leaving the house.

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Navigation, Noise level

    Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was honestly very disappointed with this product. It kept getting stuck when moving from hardwood floors to carpet, and even rugs. It is very loud as well. It also has trouble finding its way back to its charging station and even scratched the charger itself because it couldn’t seem to properly align itself to charge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Seemed like a good idea...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be great for an empty room but it gets stuck in very simple places with any furniture and proceeds in a study of Einstein’s definition of insanity, repeating the same maneuvers over and over and can’t seem to figure out how to proceed. The same square foot is really clean though. There needs to be an update to the program to recognize when it’s stuck in a loop and initiate alternative maneuvers after a few attempts. I have a video I’ll try to upload here. The idea of it cleaning while away is great, but this needs constant supervision to lift it and put it on a new tack.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Cleans well but not Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bob does a good job cleaning but gets stuck a lot under the edges of my kitchen cabinets. When it does I just need to retrieve it and send it back to its charger. I thought it would be “smarter” as in remembering areas that it got stuck in before but it really just bumps it’s way around until it covers the area and the battery starts to get low.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    too random

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first bot so nothing to compare to. I like not sweeping but there's no way it gets the whole floor with such random patterns. No matter which setting it is on, it wanders aimlessly. Sometimes I find it in the middle of the floor turned off--it's supposed to return to base. Absolutely a rip off at $800, but the 200 deal of the day was "OK".

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 4 out of 5 stars

    Buy It. You'll Like It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a very good job on sweeping all floors; carpet, wood and tile. Bought it for my beach house. We have a shedding dog now and then. Mostly shedding now and NOW! Ms. Hazel BObsweep has delivered us our cleanest floors ever. It is so easy to put her to task. So much easier than pulling out the upright! Unlike Mr. and Mrs. B's Domestic Engineer, this one requires some supervision. She can get bogged down in some circumstances, and she'll even bump into something, and flip her On/Off switch. I like the Auto-Restart feature, which I'll use when I know I'll be home after a 4 hr. recharge. Empty the bin after every use, and dust the filter for best results. You still need a broom for corners. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great for pet fur clean up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great however it does get stuck & can't work itself free.

    I would recommend this to a friend