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Customer Ratings & Reviews

bObsweep - Bob PetHair Self-Charging Robot Vacuum & Mop - Champagne-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 630 reviews

83%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 195 Reviews
  • Rating: 4 out of 5 stars

    IMHO bObsweep better than Roomba!

    Posted
    CristinaP
    • My Best Buy® MemberMember

    I read a lot of reviews and really had to look into my options with the robo vacuums. I settled on this one because of the price and had really great reviews. I've had mine for a little over a year now and have a love/hate relationship with my bObsweep vacuum. This is my honest review so it may be a bit picky. I have a 35 lbs super mutt who sheds a lot as well as I have long hair so this was bought to help keep down the hair and crumbs in our home between vacuuming. I am happy with the cut down of hair, but if I don't clean it after every use, the hair will get caught underneath the vacuum and drag around. Especially my long hair gets tangled in the brush preventing it from spinning. Not that big of a deal, I just have to clean it before I start it again the next time. Gets a tad tricky when I’m out and it will start alone as programmed. Cleaning the device is easy, you can easily clean every part and the brush parts but it needs it EVERY time before I can run it again or it will simply stop working. I do have an issue of it getting caught up under our dining buffet table which can be irritating since it should sense that it doesn’t have enough clearance. It'll bounce in between the dining table and chair legs back and forth to find an open spot for it to get out but I kind of lose patience in waiting for it to do it. I end up just picking it up and putting it near the base then it'll right itself. Most annoyingly (yes I’m a bit OCD) I'm not sure what pattern it has in its little system of the layout of my home but sometimes it refuses to go to certain places. I'm not sure if it has bumped into a dog toy, rogue dust bunny or whatever and decided it could never go back there again. It will go towards the middle of the floor sometimes and stop on a dime then take a right turn in a difference direction. It used to get stuck on a couple of kitchen mats so now we removed them to prevent it from doing that. I also had to remove the dog food and water bowl as it kept knocking them over and made a mess. Also I had to strategically place a few heavy objects to prevent it from going in certain places where it will get stuck. I have tried, to no avail, to unplug the vacuum to reset it and let it get another mapping of the house. I wish this came with virtual walls to avoid this. It may just be me... but sometimes it hits into walls, legs of furniture HARD with a big thud. Other times it will slow down and then lightly bounce off of something. I'm not sure the rhyme or reason behind it since the furniture hasn't moved since we bought it. While aesthetically I love that the top is glossy because it looks gorgeous (I have the red one), it does show dust or any little smudge like my dog bumping it with his nose. I feel like I'm always wiping it down so that it looks clean. I wish it was a matte metal so it would be less noticeable. Also it would be nice if it was a little quieter. I feel that, for my purpose, trying to cut down on hair and crumbs in between vacuuming bObsweep works well. Pros: easy to use, large dust bin perfect for pet hair, CUSTOMER SERVICE IS THE BEST BY FAR! (Shout out to Ricky) Cons: gets stuck under dining chairs, weird random mapping pattern, hits things HARD, lacks virtual wall. Side note: I was given a Roomba 620 as a gift this past Christmas and it doesn’t even compare to my bOb: no programmable start, no remote, smaller dust bin and gets stuck super-fast with hair (dog and human). It now lives in the guest room unplugged waiting to be woken up only when needed on rare occasions.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good. Very good indeed, but not great...So

    Posted
    SSSS
    • My Best Buy® Elite Plus MemberElite Plus Member

    ...I ordered another model by the same manufacturer. This one does a very good job of picking up pet hair, even after my wife has used her much revered Dyson, Bob ®™ picked up a full canister's worth in the hour it ran around our home. It has trouble with couches as it will sometimes get under one or a big chair and get stuck there. Sometimes it tries to head out the sliding glass door to the great outdoors and gets hung up on the metal runner for the door. Otherwise, it is a pretty durn good vacuum cleaner. It has no problem returning to it's charging station and I recommend buying one to try for yourself. I just ordered another BobSweep model, one that has infrared sensors to hopefully better navigate our home but am keeping Bob for use upstairs where the dog usually sleeps at night. Again, Bob®™ is an excellent choice in a Robotic vacuum. I should be listed as a verified purchaser but once again, Best Buy seems to forget that. I also bought the 4 year extended warranty which at the sale price seems to me to be a good thing to have.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Pleased

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bob, as we refer to him as, seems to work very well. We never had another robot vacuum, so I can’t say if Bob is average, superior, or below average. That’s the reason for 4 stars - without anything to compare Bob to, I couldn’t justify a higher rating. We do not have pets, but got Bob because we figured a vacuum rated for pet hairs would do a better job. I also like the larger dust bin, it has never filled up during a cleaning session. Bob’s cleaning patterns are a little wacky, but I think that’s normal for these robots. He can go from a wood floor to carpet and sometimes figures out how to maneauver over wooden thresholds we have between rooms. He does not do well with fringed carpet, but no vacuum cleaner does. Overall we’re happy that Bob is a member of our family.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for pick me up cleaning

    Posted
    smjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have used this robot for just about 4 weeks now. I have to say that it is great for pick me up cleaning but this will not replace your regular vacuum cleaner. It does work a lot better on hard surfaces than it does on carpet. It will from time to time get stuck and will need your help getting unstuck in tight corners and places. I don't have pets so can't attest to pet hair pick up but my wife has long hair and it does affect the main brush roll and it has to be cleaned of all the wound up hair in it. Come to think of it, I have to clean my regular vacuum's brush roll of long hair any ways so this should not be a deal breaker. Other than that the product works great no issues. It is still learning how to get back to its charging base. As mentioned before on hard surfaces it is better way better than on carpet. I had purchased this robot after reading a lot of reviews and that being said I would also recommend it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great when he works

    Posted
    Bcarlsen

    I love my Bob. He does a great job at picking up all the dog hair around my apartment, even under the couch. Good suction and while his cleaning pattern is a bit random I find he still manages to do an efficient job on my laminate floors before he has to go back to his charging base. I still need to pull out my regular vacuum to get under my one piece of furniture he doesn't fit under and the corners he can't fit into, but now I'm only having to drag it out once in a while versus all the time like I was. Having two dogs creates a lot of hair and Bob helps me keep up. The only reason I gave 4 stars instead of 5 is that I had to return Bob to the manufacturer as the first one I received would not sync with the remote or charging base. The bobsweep customer service was easy to work with and made the replacement process easy, it was just disappointing I had to wait a couple of additional weeks to use my bobsweep.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great helper

    Posted
    Jessamychelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bob is a great help around the house. I have 2 basset hounds that are shedding machines & this gets up almost every bit of it. My home is mostly hardwood so it easily gets that. The only downside to this model is that it doesn’t get all of my home in one cleaning. We have a small home, only 1300 sq ft & it can only get the main portion of the house. It seems to use more battery on my carpeted bedrooms or if I leave my area rug it seems to focus on that & use up major battery before finishing. So what we have learned to do is clean our bedrooms first, recharge then let the scheduled cleaning get the major portions of the house. I’ve contacted bobsweep & they don’t seem to think the battery is a problem & I followed their recommendations for resetting it to see if I get more battery life. This is my first robot vacuum, so overall I’m really happy. Maybe pricier models have better battery life???

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Affordable RoboVac

    Posted
    SamsungLady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Bobsweep is absolutely amazing. I purchased the charcoal color of the PetHair Plus model for myself, and loved it so much I came back and got the gold PetHair model for my parents. I've got a busy household with 3 kids and A LOT of pets, and Bobsweep helps keep the floor looking really great, so instead of having to vacuum every day, we're able to just do a deep clean once every other week or so. My only complaint is that if you have anyone in your family with longer hair that tends to shed a lot (mine is a bit past shoulder length), it can get caught up in the rotating brush and cause Bobsweep to stop until you clean it out. This has to be done about once to twice a week. Overall, I think the Bobsweep brand of Robovacs are absolutely amazing, and I will definitely be buying another if/when this one goes out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It does vaccum

    Posted
    Dink
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This it's a good machine and it does pic up most, but it does get stuck in the same area and some times doesn't know where its going. It doesn't do well on thick carpet but does well on carpet. It also does well on wood floors. It covers a lot of space before it dies but it does lose its charge in about a hour and takes time to charge back up. It also repeats itself where it has vacuumed already, but I haven't programmed it yet and I think if I program it most of this will correct itself. This is a good vaccum if you want time to do other things while it's cleaning. I also recommend this if you have dogs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Product - Here's the area rug fix

    Posted
    cjordan393

    With Bob I do not have to vacuum my large area rug and the bedrooms near as much as before. I can tell how well he does every time I empty the bin. Daily runs keep floors and carpets around the house much more tidy with less effort. Many people report issues with Bob and area rugs/runners which I also found to be true until I played around with it a bit. Now he easily transverses floor to area rugs/runners with no problem. You have to press the CHECKUP button until 4 blue bars appear above the word checkup on its display. Once this happens Bob will be all over area rugs/runners like a pro. Give this a shot and see if this work for you. It worked for me and has made his value skyrocket at my house!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product

    Posted
    Sanaa26
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall one of the best purchases we have made this year. Very pleased with the product and especially the customer service. We are ready to purchase a second one to gift our parents for Christmas. Bob works very very well and catches a lot of dirt that we didn't know existed. Keeps our floor clean through the week. The only downside (and the only reason we don't give it 5 stars) is because Bob sometimes has an issue finding its base. Customer service is amazing! Within 48 hrs we recieved a welcome email, offered us pointers and useful maintenance info, and answered our questions within 24 hrs. It truly gave us a piece of mind with how responsive the service was. Highly recommend this vaccuum!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lives up to it's name

    Posted
    DudefromTN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Have had this for about 3 weeks, use it on mostly wood floor but with some area rugs. Overall area is probably 800-900sq ft or so. Have 2 dogs, 1 of which sheds a good bit. Run it every other day or so. So far it does a decent job picking up dog hair and dirt on the wood floor and most of the rugs. The floor does look clean after the robot runs. Runs for 60-75 minutes before it needs a charge. Pretty easy to clean and maintain. Remote control is nice, you can also steer it to where you want it to clean. Downside- it can get stuck under some pieces of furniture and sometimes struggles to transition from wood floor to rug, so I would be home when it runs to keep an eye on it. Overall it does a good job, keeps the house looking clean, and saves time and energy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good robot

    Posted
    TheRyan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Heads up if you’re like me thinking it’s also a mop and can suck up water without killing it, it’s not. It has an attachment for a swifter pad, that was probably an error on my end of reading the description. Great for in the lazy, good for in between floor cleanings for cleanliness, and a necessity for pet owners who aren’t going to clean their floors everyday and are sick of pet hair. I’m not supper impressed with robot vacuums because they all seem to have crazy patterns they like to run and seem to like to go into areas they can’t get out of but that being said, I have no plans to get rid of it. I’m happy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Makes my life so much easier!

    Posted
    Ccole2019
    • My Best Buy® MemberMember

    I've had my Bobsweep for about a year and a half and I still love it! It has made things so much easier and cleaner in my house. The few issues I have had the customer service has helped me through with troubleshooting. Bobsweep still works great and cleans weekly for me! With two children and two pets that shed frequently this is a time saver for our household!!! The only reason I rate it 4 over 5 stars is now makes a little louder noise than it use to. It doesn't effect it's cleaning so I assume it's just normal wear on a vacuum, as even handheld vacuums have done this in the past.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good vacuum

    Posted
    JoeyG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am very happy with this purchase being out first robotic vacuum. It is a little louder than our neighbor’s shark robotic vacuum, but ours was less expensive. I really like that you can program it to start at a particular time of the day so it can be on a schedule. I also like that it can mop too, although it is like a swiffer mop, but still keeps me from having to do it. The directions say it will run an hour off a single charge, but I’m seeing ours go at least and hour and a half on each charge!! This has made my life much easier!! You will have to pick up certain things that it can get hung up on and it will get hung up in tight spots, but it simply turns off and waits for you to correct the problem.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good vacuum. Can't handle area rug transitions

    Posted
    qualitygoodbuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall I think this is a good vacuum. This is my first robo vacuum. After only a few uses I think it does an OK job picking up dirt and other small objects. Pros: Great price. Sleek look. Great remote control. Many cleaning options. Cons: Does not transition between wood floor and thick (.5") area rug.The vacuum gets stuck for a long time or doesn't make the transition at all. I don't think the vacuum would have any difficulty going from wood floor to carpeting or thin area rugs.. The vacuum pushes small rugs around and gets caught on tassel of throw rugs. I would still recommend this vacuum just not in a house with wood floors and thick area rugs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Robot Vacuum

    Posted
    scottbranco
    • My Best Buy® Elite MemberElite Member

    This is a great product that does a pretty good job of cleaning our hardwood floors. We do have to close the bedroom floors so it does not go onto the carpet. The company did provide us with top of the line support. I order a new dust tray and order the in correct item. I wrote them an email and a very nice person sent me a new correct bin free of charge and with 2 day shipping. It does great job of picking up dog hair everyday. The battery is working great after a year of use. Over this is a great device, just wish I could program to clean specific rooms when needed.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent

    Posted
    Lohnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I let this run daily, but often come home to find it either stuck under the refrigerator door or just dead in the middle of the carpet because it wasn't able to find its dock. I then have to pick it up, move it and hit re-start, or just place it back on the charger, which is pretty annoying. However, this does a good job picking up dog hair and some dust. It's a nice vacuum to help keep up with keeping my floors (hardwood, carpet and tile) relatively clean. It seems to cover all areas without any issues (other than getting stuck under ledges). It is not as powerful or effective as my upright Dyson, however. I would recommend getting this on sale.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Say bye bye to Pet Hair

    Posted
    PetMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m getting used to my bObsweep. It’s kind of high-tech for me but the customer service rep couldn’t have been nicer. He answered all of my questions. My dOg is not thrilled with bOb at all. Hopefully that will change. It’s not programmed to clean at a certain time or day since I prefer to use it on my schedule. I still have to figure out why it stopped working & gave me no message as to why. It just wanted to go back to its charging station. I turned bOb off & waited several hours. It was okay after that.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent vac for pet hair

    Posted
    radionick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have had the bObsweep for a month and it is excellent. Very easy to set up. Comes with extra brushes and even a screw driver. We have a very furry dog so we wondered how effective it would be. First day the brush got full of fur in 20 mins (despite cleaning with the old vac before first use). We had to unclog it and pull out all the fur. We realized that the bObsweep is more powerful than our (year old) upright vac. Now we use bObsweep every day and it keeps the carpet perfectly clean. Also very easy to program to clean while you are out. Excellent product at a reasonable price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good overall

    Posted
    Kylie
    • My Best Buy® Elite MemberElite Member

    I bought this to replace an Roomba with a battery that wouldn't charge. It works way better than my old Roomba at picking up pet fur from the carpet, but not as great on hardwoood. It also gets confused far more often and turns in circles for a few minutes before sorting itself out. One thing I really like is that the screen tells you what's not working instead of just having it stop if it hits a bump or gets tangled on something. The remote is also a really cool feature and the mop attachment is super handy as my dogs are constantly tracking mud into the kitchen.

    I would recommend this to a friend