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bObsweep - PetHair Plus Robot Vacuum - Cobalt-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 142 reviews

86%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 142 Reviews
  • Rating: 2 out of 5 stars

    Unfortunately Disappointed

    Posted
    GreenTomato
    • My Best Buy® Member

    I bought the Pethair vacuum and was sent the upgrade to the Pethair Plus. I thought this was a good deal and was pleasantly surprised at the marketing approach. It worked because we wanted to like this thing, and gave it several "benefit of the doubt" with its dysfunction. FIrst use, this thing is LOUD. I heard it outside cleaning the yard kind of loud. No chance to have it run while your relaxing at home. It can be programed, so good. Run it while at work. However, Bob is like an toddler and needs to be watched. It struggles to go from hardwood to a rug, maybe 1/4 inch thick, not to mention going to carpet. It gets stuck and rocks until it runs out of battery. Another attempt it jammed itself under the couch and shut down. It will not stop when there is resistance to anything but the bummper. So the couch clears the bumper, but not the whole unit. It scratched itself up completely doing the same under the cast iron coffee table. It does this when it does fit somewhere clearly. It gets stuck under chairs that it cannot figure out how to get out from and kills the battery. Bob has NEVER run a complete cycle while I wasn't home to constantly redirect it. Kinda defeats the purpose of a self cleaning robot vacuum. The sensors do not work either. Bob has gone down the stairs at least three times or gets a wheel stuck over the top stair and turns off. I reset it and it goes directly to the stair to do the same thing. I take it accross the room and it goes back to the stairs and goes down. So far I have been able to repair the damage, but it can't take that tumble anymore. I have to set a barrier to prevent it. I would gladly return it, but it is damaged and I believe is past the return date. For the price of $200 on sale and getting the upgrade, I cannot complain about the cleaning power when it is functioning. It does hold a lot of dog hair and cleans well on hardwood and (when I place it there) carpet. I would be appalled if I paid over $800 for this thing. I would suggest to keep looking for a different product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Still needs some supervision

    Posted
    ImAnUberForMyDaughter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This was my first robot vacuum, so I can't authoritatively compare it to others. But first: the things that probably apply to all robot vacuums. It gets stuck. You need to pick up the floor of all cat and dog toys, for example, just like you probably would for regular vacuuming. It will also get stuck under certain heights of furniture that it can barely wedge under. It also gets stuck trying to climb up onto our two fireplace mantles that are about a half inch high. And it will get stuck on any area rug with fringe. Now for things that are specific to this model. I use the exclusion box to keep it away from the rug with fringe, but this means I still need to vacuum that rug and sweep around it manually (I suppose I could just cut the fringe off). There really isn't a solution for the fireplace mantles and odd pieces of furniture unless I buy a few more exclusion boxes. We have a complicated layout on our main floor. Because it does not have mapping capability, it tends to do some areas more than others. It also gets lost trying to return to the base when the battery runs down. I end up just carrying it back more than half the time. The directions say to try moving the base to another location, but there are only a couple places that aren't in the way or visually incongruous. However, the semi-random pattern that the engineers designed it with seems to work pretty well. My advice is not to watch it, or it will be frustrating. It might miss a piece of lint that it is very close to five times in a row. It will not vacuum an area the same way a human would, so you just need to get over that. The huge advantage of not having the mapping capability is that I can use it on all three levels of our house without confusing it. (Can other robots store separate maps for separate floors? I don't know.) At least with this one, I don't have to buy three robot vacuums. Of course, when I use it on the upstairs bedroom level, for example, I have to carry it up the stairs to start it and down again when it goes to the recharge/find-the-base mode. This all having been said, the few times that I have to rescue it each vacuuming cycle and the places where I need to do touch-up manual cleaning still do not detract significantly from the enormous time-saving benefit that I get from using Bob.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Effective, easy to use, must for pet owners!

    Posted
    Betsy

    PetsHair+ (Charcoal): Love our BOB! Initially considered a luxury purchase for our home with 2 Scottie Terriers and a free-roaming rabbit, until we used it once! Now a staple! When emptying our canister vac’s HEPA bag, there was always a lot of hair and dust, and an hour after vacuuming, the floors looked dirty again. The first few days we ran BOB 3x/day, emptying the dustbin afterwards and being amazed at all the hair and dust BOB picked up. Our berber carpet is noticeably cleaner – less hair caught in the fibers. Features we love: !!!EFFECTIVE!!!, easy to use, self docking, easy to empty dust bin, seamless movement between flooring (laminate, carpet, vinyl), streamlined design and look, easy weekly maintenance (minutes), optional resume features (docks, charges, vacs, repeat). Loved all the extras included: 2nd main brush, 2 side brushes, 2nd mop cloth, screws and more. We haven’t used the remote yet as batteries were not included. Parts are available if anything wears out – would be very easy to replace. One of our dogs has an immune disorder, which prompted us to consider this purchase. Shop around for sale prices…we paid $250 vs. $899. Highly, highly recommend this product!!! and we rarely take time to write reviews. BestBuy's warranty is ridiculously high in cost, so we didn't opt to pay for this extra.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vacuum, Great Price

    Posted
    Marquez
    • My Best Buy® Member

    To start off, this is my first robot vacuum and my regular vacuum is a Kirby. I have two white German Shepherds and they are indoor dogs so I constantly have to sweat and vacuum my house. Around my kitchen and dining room was the worst part of dog hair. A friend of mine mensioned what a relief it was when she got a robot vacuum so I decided to give it a try. I saw Bob on special and took the chance on him. It was awesome to come home and not a single pet hair on my tile. I read other reviews where they say Bob gets stuck going from time to carpet, but he goes into my living room and I never saw him get stuck in the carpet. He does get stuck under my island on occasion but I’m sure I can fix that. The islands base is just the right height for him to get stuck underneath. Other than that I have no complaints on Bob. When I’m home I look to see what he does and after doing research, I found that they make robot vacuums to follow grid lines. Much more expensive but I can see how that would be so much easier for him to clean. Bob takes a while to get the whole kitchen, and sometimes more than one charge. I’m glad he finds his way to the charger to continue his mission. Totally happy with my purchase and extremely happy with the customer service I received when Bob got sick. I sent him in and they fixed him up and was back to me in no time. Two thumbs up for that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bob is awesome

    Posted
    Tripletmom4
    • My Best Buy® Member

    I bought a bObsweep pet hair plus robotic vacuum about six weeks ago. The best way to describe how my family feels about “Bob” is how many times you hear in our house, “Bob, is awesome.” Let me share with you some of the reasons this is true. First, imagine coming down each morning to sparkling clean floors. And you didn’t have to sweep/scrub/vacuum them! Second, this robotic saves wear and tear on your body as it does just about all the work for you. Third, this machine is powerful! I had no idea the pets and bird shed nearly as much as they do until Bob started cleaning up after them. An example, my mother vacuumed with her vacuum, then got a Bob because of how much we love ours, then let Bob do his thing. In one room, Bob was filled with hair. This is amazing, because my third reason I love Bob is the large dustbin that usually lasts many uses. Next, the only accessory I had to purchase separately was the mop attachment. It comes with an electric barrier, “the block”, a remote control, the charger, extra brushes, and even tools to clean and replace brushes. Also, the customer service is amazing. There are videos and most information on the website, but you also get personal attention from the bObsweep company. Questions and comments are thorough, useful, and completely personalized. Lastly, we love Bob because it does a great job of cleaning. It even contains a UV light to sanitize. This was a great purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Investment for Pet Owners

    Posted
    RachelP
    • My Best Buy® Elite Plus Member

    I have a golden retriever which means I have a lot of fur to deal with. The Bobsweep PerHair Plus vacuum does a phenomenal job picking up dirt and pet fur and has drastically cut down the time I spend vacuuming. I continue to be impressed with the amount of fur it picks up that my other vacuum (Shark Navigator Deluxe) misses. The convenience of this vacuum is only topped by how good it is at vacuuming up pet furs. I schedule it to run twice a day while I am at work and love coming home to clean floors-all I need to do is empty a dustbin full of fur each night! The only, very minor, downsides are that it is a little noisy, and it gets stuck every once in a while. I think these issues come with any robotic vacuum though. Finally-shoutout to the Bobsweep customer service department. The first vacuum I purchased wouldn't charge on its charging station. I reached out to Bobsweep and got a very prompt response from Adam who sent out a replacement and stayed in touch throughout the process. Overall I couldn't be happier with my 'Bob' and wish I had bought him sooner!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not so great...

    Posted
    Walnut

    I finally decided to try this at the sale price of $249. I bought it to primarily clean my family room wood floor. It just doesn't do it for me. It seems to keep going over the same area and in no certain pattern. I tried all the options. I even spoke with tech support. It also seems to get stuck on too many things. I've had to remove most things from my floors (chairs, plants, cords, etc.) before I use this so it doesn't get stuck. There is no possible way I could have this start on its own and come home to a clean floor. It will end up stuck somewhere. It can't even find its way back to its base. And I placed it in an open area all by itself. I tried using it on my living room carpet and that was terrible. It just made tire tracks like crazy 8s and zig zags. Looked terrible. Had to go back and vacuum it to get the tire tracks out. I'm guessing that all of these Robot Vacuums work the same, not just the bob sweep. These things would probably work fine in a square room with nothing in it. It also works fine if I stand there and control it by the remote. I can keep it from banging into things or getting stuck. Maybe it will do better for you. Mine is now just sitting in the corner. Great investment. Lol.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Literally worth EVERY penny!

    Posted
    Zenki7831

    I was very skeptical to purchase this as the price was intense and I am a broke college student so where I allocate my money is very crucial, especially living in New York! Needless to say, I saved up money to purchase this, and I am beyond happy that I did! Not only does it work BEAUTIFULLY. I have a dog and a cat and I always come home to a super clean floor. The LED sanitizing light and the mopping feature are just an excellent plus! I also love the auto timer so I can set dates/times for it to run while nobody is home! In addition to the vacuum being exceptional, the customer service is equally phenomenal! I had an issue with one of my wheels after the first few months and they replaced it for free. You get a personalized rep that is yours for the entire duration of having this vacuum. They follow up and check in and do everything that an amazing customer experience should deliver. DO NOT HESITATE! So worth it! **I am NOT being paid for this review either -- Just so pleased that I took the time to write a review**

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Little Vac

    Posted
    Darrin

    I received my Bobsweep as a gift for my birthday in December. It does a great job of getting up pet hair. If you have more than one pet, I recommend vacuuming normally also with a regular vacuum. I love that it is programmable to come on anytime and any day you want. The remote is a nice feature as well although the display is very hard to read. It doesn't illuminate very much and you just can't see it very well at all. I had to call customer service because of a problem with the display and i was blown away by the concern on their part. Best customer service I have EVER dealt and it's really not even close. Thank you Ricky!! Comes with a box you turn on that is a barrier and keeps Bob from going places you don't need him to. Only a couple of times has he had a problem finding his home base to charge but he always manages to get there. Honestly, I would not pay $700 for any vacuum, that's just me but mine was a gift so life is good :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A Must for Pet Owners

    Posted
    dja0427
    • My Best Buy® Member

    I LOVE my Bob! Having (3) dogs, (1) cat and fostering dogs for local rescue groups, I ALWAYS have pet hair in my home. Bob does a fantastic job of cleaning it up and I especially like the way he travels under my bed where the pups often sleep. I have been using him for about a year now and the house is not only visually cleaner, it also smells and feels cleaner. I always thought of a robotic vacuum cleaner as a luxury but as a pet owner I think its a necessity and this one is fantastic. In a year I have only had one small issue (hinge on the dust pan door broke) and the customer service I received was outstanding! Bryan Nguyen not only immediately shipped me out a COMPLETE new dust pan, he has also followed up three times to make sure the unit is working perfectly. I would HIGHLY recommend this unit based on it's performance and customer service received. Well done, Bob!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect addition to my pack!

    Posted
    Jeanette
    • My Best Buy® Member

    This is a great device to have if you have pets that shed constantly. I have 2 Siberian Huskies and this is a great addition to my pack. It literally cuts the cleaning time in half because it does the work for you. I turn it on when I leave the house and let it run. There's several options that you can choose from from 15 minute cleaning to up to an hour of cleaning. It also tells you if the device gets stuck on furniture or if it needs charging. It was super easy to setup and very user friendly. Another option that I like is that it has a little mop that you can use if you have hardwood or tiles. I highly recommend this product to anyone!! Safe for pets and children.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use, quality vacuum with the best service

    Posted
    RobH

    This vacuum was simple to setup & works very well. I set it on a schedule & it starts each morning & it cleans for a while then returns to it's base. It goes under one couch, around the other, in & out of rooms, over area rugs. My dogs shed a lot & play outside every day & this keeps my hardwood floors dirt & hair free. It's easy to clean & care for & comes with everything you need plus some extra. The customer service is some of the best I've experienced. There's an actual human you can keep in contact with for questions or concerns about your robot & this person genuinely cares & wants the robot to work hard for you. It makes my life easier & my floors cleaner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Robot Vacuum Assistant!

    Posted
    PJCB
    • My Best Buy® Elite Plus Member

    This is a great robot vacuum assistant! I literally just turn it on before I leave to work and when I get home it is in its charger ready to get back to work. Initially it will get stuck in certain areas and move in awkward ways but overtime it will learn the layout and obstacles. I have not had any problem with it not finding its base, just make sure there is space around it. My favorite feature is its remote control. You can maneuver Bob using the directional control which is very responsive and easy to use. Perfect for spot cleaning after dropping crumbs after eating. I have a boxer that sheds tiny hairs all over our floor and this machine cleans very thoroughly. Also this machine has ton of features such as UV, an attachment mop, different cleaning functions, a large dust bin and even comes with extra replacement items (mop, filters main brush and more). Overall this is a great, high quality product that I feel will last a long time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bob sweep customer service was exceptional

    Posted
    Mari
    • My Best Buy® Member

    I love this product. I use it daily the only downfall is that I spend a lot of time cleaning it and unclogging it because it tends to fill up quickly and stop working. The sensor's also need to be cleaned Often . Customer service specifically Gabriel, he has been exceptional. He was very efficient, accommodating and followed up on every E mail or phone call. Over all I am pleased with Bob sweep and the customer service that they provided. Best Buy did not provide good customer service. I did not receive the product that was advertised on the website I received something completely different and Bob sweep was able to fix the mistake .

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I'd never pay full price for this product!

    Posted
    AryanAres
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Based on the way this product functions, I'd of never kept it if I'd of paid full price for it. However, since I purchased it as a Christmas special for less than $300, I decided to keep it. The sweeper picks up dirt and other debris very well. However, it gets stuck under things and caught on things quite often. Also, it doesn't maneuver very well on carpeting. The sweeper functions perfect on my hardwood floors but sometimes has a hard time maneuvering from the hardwood onto my area rugs. For $300 I'd definitely recommend this sweeper to a friend. However, it's absolutely not worth the $850 retail value!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great but not for $800!

    Posted
    Van21
    • My Best Buy® Member

    I had the expensive brand that I bought a couple years ago and was looking for another one for my office to pick up my 2 cats hair but wanted something good without paying a hefty price. This was on deal for 370 and I thought to try and see if it can do the job and I'm amazed. It picks up insane amount of hair and my cats aren't scared of it. It falls short for it's full price tag because it doesn't map the room as well as my first robot but for about half the price it was a steal. Now I just set it to work at night and come to work in a much cleaner office which is great investment considering how much stress it reduced from my constant guilt for not vacuuming especially when I had clients over.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent - Slightly Quirky

    Posted
    Thew
    • My Best Buy® Elite Member

    I own a Roomba, a PowerBOT and the newest, which is this robot. It does a very good job of cleaning. The remote is very helpful, but could be more intuitive when using it to manually go L, R, F, B. Of the three, it's the best remote for controlling 'scheduling'. It's not quiet. However, its power is worth the sound, at the right time. Another reviewer indicated they turned it on when leaving the house. Solution... :) The UV light is VERY nice to have with cats (/pets) and in turn there are areas that I feel more comfortable having been cleaned with some disinfection. The mop feature has yet to wow me, but I may need some practice with it. It has a side-sweeping spinner, which is something I would encourage for anyone looking for a robotic vacuum. I will admit, I felt like a member of the 'family' when "bOb" sent me Lindors as a 'Thank You'...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good robot for the price

    Posted
    infusionjrk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I was skeptical to buy a vacuum robot due to reviews, but I couldn't pass this product up when it was a deal of the day item. I bought online, had it delivered within a few days. Plugged it in, charged it up to 100%, setup the remote while charging, scheduled the days and time I wanted, and placed my block to limit my cleaning zone... I then hit GO when Bob was ready! Away Bob went, he started cleaning up food debris from the kids in the dine-in kitchen and went along the walls to get the edges which I was most curious about. Bob did well in getting the "nitty gritty" in the corners and baseboard areas, and when he bumps into a chair or trash-can, he goes around and keeps on cleaning. Much love <3

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not As Hoped

    Posted
    adam77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The bObsweep price was exceptionally low on black friday. However, after using it I was disappointed in the random cleaning it did, the direction it vacuumed was never consistantly thourough. I also found it getting stuck under low chairs, and electrical wires. This meant I had to oversee it so that I could release it if it did get stuck. Empting it was just okay. It came with a small brush to clean out the dirt drawer, and some areas were difficult to get to in order to clean it out. The brush broke on the second time it was used.. Because it didn't exactly run on its own, it actually took more time to vacuum than if I used a regular vacuum. It takes a long time to charge once the battery dies. The charge lasts about an hour.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    danmedic
    • My Best Buy® Elite Member

    I bought this vacuum about 5 months ago and it works very well on picking up all the dog hair from 2 Shepherds. It does only run for about 30-40 mins on deep cleaning cycle but does make the most of its time cleaning. I did have 2 incidents with the vacuum. One where it decided to spread dog poop around. It was a mess to clean but the Bobsweep customer service was excellent in providing videos in how to disassemble Bob and clean all his parts and this did not void the warranty. the other incident was a "bin error" and Bob needed sent back in for repair and once again customer service was excellent and warranty work performed to satisfaction. I am glad I purchased this product and would recommend it.

    I would recommend this to a friend