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Customer Ratings & Reviews

Bosch - 100 Series 24" Front Control Tall Tub Built-In Dishwasher with Stainless-Steel Tub - Stainless steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 2041 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 115 Reviews
  • Rating: 1 out of 5 stars

    Worst appliance we've ever owned

    Posted
    BrandyNS
    • My Best Buy® Elite MemberElite Member

    This dishwasher has never worked properly since it was installed June 2013. We replaced an 11-year-old dishwasher with this one because the racks were starting to rust, but I wished we hadn't because our old dishwasher cleaned and dried the dishes just fine with Wal-Mart brand dishwasher detergent. With this new Bosch, there are always several dishes that do not come out clean. Sometimes we don't notice the faint fragments of food and then the dishes start growing mold while they're in the cabinets. I have also opened the dishwasher after it has finished cleaning the dishes to find food smeared on the inside of the door. It dries about 80% of the dishes, and you have to leave the door open after it finishes washing and "drying" because the bottom and sides of the dishwasher are completely wet and it will start to smell quickly if you don't get it dried. The dishwasher has also broken and chipped several of our glasses because the racks are not designed to hold average American glasses. No matter how well I try to separate and anchor them on the top rack, they still somehow wobble. And one of the detergents recommended by Bosch etched most of our glasses. We had our water tested and it showed as "ideal" on the hardness scale so that is not causing the etching issue. We've called Bosch with these issues 3 times, however, they continue to tell us to try different settings on the machine and various detergents. I turned on the extra dry setting and use the rinse agent but nothing has helped. Finally they had a repair guy come to look at it. He told me all the settings are correct, and I'm doing everything right, however, he could not find anything wrong with the machine and there was nothing he could do. I even showed him 3 dirty glasses and 2 bowls with mold on them that had come out of the dishwasher after it had completely finished its cleaning and drying, 2hrs 40 mins. We dislike this dishwasher so much, we bought a Maytag dishwasher today to replace it. I would rather be out $540 + tax than waste any more time and trouble on it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst dishwasher ever owned!

    Posted
    DishwasherBlues

    We purchased The Bosch Ascenta from Best Buy on September 9, 2015, and it was professionally installed by Best Buy. The installer appeared to do an excellent job. The first thing we noticed was the horrible odor coming from the dishwasher. We were told that this was due to the fact that it is a sealed system and there is no dry cycle. So if the water sits in the dishwasher, it begins to smell. To remedy the problem, we should leave the door open to allow air to circulate! The door will not stay open unless it is at least 2 inches from the unit, an unsightly solution. The second problem we noticed from the first load, is the dishes are soaking wet at the end of the cycle, requiring drying! In addition, the biggest problem is the door on this dishwasher has had a major problem from the beginning, except it then got worse. The dishwasher door opens during the cycle (there is no latch that clicks when it closes), causing it to stop running partway through the cycle. Since Bosch dishwashers cannot be opened during the process, the dishwasher has to be started again. It now takes 3-4 times of running the dishwasher before it finally completes one load of dishes, usually taking the better part of a 24 hour day. We called Bosch who told us that if they found no problem??? (the dishwasher is still under warranty), we would have to pay for the service call ourselves. We finally went to Best Buy. The manager said we could exchange the dishwasher for another brand if we wished to do so. We obviously took them up on that, and the new KitchenAid dishwasher will be delivered tomorrow. We are a couple over age 65, so there is no one here that would misuse a dishwasher. We used to run the dishwasher every 2-3 days, but since this one has been here, it's been running constantly, but we rarely have clean dishes since they are always being rewashed in the dishwasher! We have gone through the largest size bottle of jet-dry, and are on our second super-size container of dishwasher detergent. This dishwasher has become a huge nightmare, which is saying something after almost 46 years of marriage and raising 2 grown children. We will be so happy to wave good-bye to this Bosch appliance, and vow to never buy a Bosch appliance for the rest of our lives. We only hope that the KitchenAid is a better choice. Consumer Reports must own Bosch to have rated this dishwasher so highly! I think we will be cancelling our subscription to that magazine if this is how well they rate appliances.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I want my old dishwasher back!

    Posted
    Anonymous

    I can't believe that anyone would write a good review about this dishwasher! I don't typically write reviews, but I thought I'd try to save someone from spending a lot of money on a dish rinser. In December 2010, we were upgrading our kitchen, and decided that even though it was still working, it was time to replace our 14 year old whirlpool dishwasher. We read some reviews and decided on the Bosch, BIG mistake! I want my old dishwasher back! First off, the dish racks are very awkward, and you can't put very many dishes in there. So even though I only have 2 people's worth of dishes to be washed, and I wash dishes every day, I completely fill the dishwasher on most days. Second, if you want to even remotely get the dishes clean, you have to put it on the longest dish cycle, which is over 2 hours! That's twice as long as my old dishwasher! Third, the dishes do NOT come out clean. As a matter of fact, the glasses in the top come out with food on them that weren't there to begin with. Fourth, It uses rinse aid like it's going out of style. I'm constantly having to refill the rinse aid. And if I use it without the rinse aid, the dishes really look gross. At first, I thought maybe something was plugging up the water holes in the sprayer (even though the dishwasher was brand new) so I took everything apart and rinsed it all out, nothing was blocking the holes. Then I though, maybe I'm doing something wrong, so I got out the book read it from cover to cover. I was loading it right, soap was right, everything was right...still dirty dishes. My husband doesn't want to go through the hassle of reinstalling another dishwasher, plus it's out of warranty now, so we can't exchange it and we'd be out over $600. I ended up emailing Bosch over 2 months ago, and they haven't even bothered to respond to my email. I feel completely ripped off! Bottom line, if you don't like washing your dishes by hand before putting them in the dishwasher, don't get this dishwasher.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Avoid-Not worthy of the Bosch name

    Posted
    Nuke
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my previous GE only because it was noisy. I figured on upgrading to Bosch. Had one before and the GE came with the house so why not? First, it was soooo quiet that I wasn't even certain it was on. Opened it and saw it was warm (not hot) and very wet. Yes, it was that quiet. 5 stars. Second, build quality. Solid metal tub, tight high quality seals and gap fillers; however, controls were unimpressive, limited functionality, and can't easily reset settings once started. Most cases you can't. Also wheels on racks started popping off. I am missing two now. Very annoying. Some tines on racks are too tight for my dishes. Are you good at tetris? 3.5 Stars Third, it cleaned very well...at first. I used the supplied sample of Finish along with my usual assortment of detergents. The filter rarely needs to cleaned as I usually do a good pre-rinse by hand (I am a bit old school). Bought some more Finish and boy is that expensive over time. When I stopped using the Finish my dishes had a nasty soapy residue regardless of detergent I used. Just gross. This is more a testament of Finish then how well this washer cleans. Buy a year's worth of Finish and they should throw in the washer for free. It would be a more honest selling point. 2 Stars. Lastly, drying: It doesn't. My old, came-with-house, bottom-line GE dried great, actually for what it was it did everything great. It never pretended to be something special but like a moped: not elegant but will get you there. I tried sanitize, I tried praying to assorted Gods, I tried bribing wife to do dishes, I had tantrums, and finally just did dishes by hand, dried them and used the Bosch as an expensive storage cabinet. 0 Stars It is cheaper and faster to hand wash. Wanna buy mine?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy...latch broke immediately!

    Posted
    MadMom

    I bought a Bosch on the recommendation of the Best Buy sales representative hoping for a long lasting product. It worked fine at first and when it runs, it gets the dishes very clean. I paid for professional installation but I was concerned initially because the latch didn't seen to snap shut when closed and soon after we received it the dishwasher would stop running mid cycle. At first I thought my kids were opening it and not restarting, but eventually we figured out there was a problem. The problem worsened with time, and now the dishwasher door pops open and stops the cycle about every five minutes. I called Best Buy for help, and although it was a brand new product, they did nothing to help claiming that at day 35, they had no responsibility and I needed to call Bosch. When I asked to speak to a manager, the representative rudely hung up on me! I later called back, and spoke to a significantly more polite representative who provided Bosch's number and my model number, Bosch provided the names and numbers of authorized service people in my area and after a few days one was able to look at the machine, As I had suspected, the latch was bad and the repair person said he had seen four other Bosch machines with the same problem in the last four weeks, Of course, he didn't have the part, and needed to order it, so I am still waiting for a working dishwasher. I couldn't be more disappointed that a company like Bosch would let such a quality lapse occur. Worse, the way I have been treated by Best Buy and in particular the service representative who treated me rudely on the phone has convinced me to take my future appliance business elsewhere.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    AVOID...DO NOT BUY!!!!

    Posted
    firehose1
    • My Best Buy® Elite MemberElite Member

    I purchased this unit along with installation and warranty coverage. What a waste of my time!!!! My parents have had multiple Bosch dishwashers they have loved, ha I LOATHE this thing!!! Within the first 24-hours I called them as the entire inside was soaking wet and the soap was NOT dispensing. My salesman treated me as though I had NO CLUE how to use a dishwasher saying it just needed Jet Dry. I explained you shouldn't need an additional product in order for a dishwasher to do its basic job....wash dishes. I ran a total of 5-cycles on the first one, (along with the stupid jet dry, which it drinks like a fish!) with it only getting worse each time. Today they came out to replace the first one and in the first cycle did the EXACT same thing. So I am STILL hand washing ALL the dishes from my move, 2-weeks in, 2-dishwashers in and have to get an entire different model all together. Nothing but a total waste of time! DO NOT DO IT!!! They should take this model off the market all together!! I would rate it a big fat 0 if I could!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the headache, don't buy it!

    Posted
    Patientconsumer

    We have purchased almost all of our home electronics, and most of our appliances through Best Buy, and always had a pleasant experience... until we actually had a defective product. This dishwasher plays up to all the hype of clean and efficient. We have to open the dishwasher to even see if it's washing it's so quiet! While that is a great benefit, it does not outweigh the headache we have had with this dishwasher. BB came out twice to fix the dishwasher, with no luck. When we called Bosch, they asked we use their recommended service repair company, to get a second point of view. They just left our house after the SIXTH time to fix this dishwasher. Bottom line, Bosch is skimping out on the basic mechanical engineering knowhow of how to keep a dishwasher shut... and BB supports them. When speaking to the BB representative today, even though Bosch extended our warranty for this problem and we had these issues 8 months into owning it, because we are out of warranty, we are out of luck. She even stated that if it was still within warranty, they would have only been able to replace it if we purchased the extended warranty. WHAT? So basically, if you buy any appliance or electronic with BB, you better buy the extended warranty, because even if your within the manufacturers warranty, BB washes their hands of you unless you give them extra money, so just tack that on to the price you think you're paying. Trust me, after purchasing almost everything for both of our houses through BB, we will not spend another penny there or on Bosch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Customer Service, Terrible Machine

    Posted
    Eliz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Classic case of buyer's remorse. I assumed that since Bosch is a household name, and this is one of their mid-line machines, that it would be acceptable. I wasn't shooting for the best or perfection, all I wanted was a machine that gets the dishes clean. One of the HUGE selling points on this machine is that it makes very little noise (something the saleman at Best Buy repeated over and over, and it says it on every other page of the users manual). To be honest, I didn't care if it was as loud as a tractor as long as the dishes were clean. After numerous uses, it's become obvious that they were spending so much time during development making sure this machine was quiet, that they forgot the sole purpose of a dishwasher in the first place. The machine is very small on the inside, so the payload of dishes is extremely limited. The dishes always come out with streaks and stuck-on food (and I use Cascade and Jet Dry, not "bargain brand"). Lastly, there is no drying cycle whatsoever, so the dishes are always sopping when they come out (and in the case of mugs, even stacked upside down, there's enough water left over to make puddles). It's quiet though...gotta give em that....probably because it doesn't so anything but waste buckets and buckets of water...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't live up to brand expectations

    Posted
    KimW
    • My Best Buy® Elite MemberElite Member

    We bought this dishwasher to replace an old, barely-functioning dishwasher in a house we had just moved into, and we selected it because we had purchased an earlier version of the same model several years earlier for our old house--a machine that worked well and that we had no problems with at all. We loved the first Bosch we purchased, but this one has had problems from the get-go. The original machine Best Buy brought to install was DOA and wouldn't turn on at all. Best Buy replaced it, and while the replacement worked reasonably well, it died almost exactly one year to the day after it was installed. We went through Bosch for repairs, and while their customer service has been excellent and we have not had to pay a dime for any of the repairs, it has been "fixed" at least four times in the last four months. Each time the Bosch-approved tech fixes it, it stops working after only one or two runs, and it can take weeks to get replacement parts from Bosch. By this point, it probably would have been less expensive for Bosch to just replace the machine instead of fixing it over and over again. If it isn't working by the end of this month, we will probably bite the bullet and buy a different (NOT Bosch) dishwasher to replace it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't Last 2 Years!

    Posted
    Lynn
    • My Best Buy® MemberMember

    BOSCH=Poor Quality + No Customer Service I loved my Bosch dishwasher for 22 months. It was unbelievably quiet and got dishes and glasses sparkling clean. Then it broke. Water was no longer entering the machine. My husband tested the voltage and found it was getting a current. We called customer service to make sure that it was the water intake valve, but the representative refused to give out any information. Instead of ordering a $35 part, he wanted to send out a service person for almost the cost of a new dishwasher. We ordered a new water intake valve from Bosch and had it delivered “overnight” for another $25. It arrived four days later, dirty, worn, and obviously used. Needless to say, it didn’t work. I called customer service and they promised to send another water intake valve “overnight”. It took five days. This one was new and worked. Letters to Bosch regarding this problem have gone unanswered. Major appliances should last longer than 22 months. In the meantime, I spent over a week doing dishes by hand like a pioneer. I will not buy another Bosch product again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst appliance purchase ever - Bosch SHE3AR75

    Posted
    James
    • My Best Buy® MemberMember

    First product review ever. I purchased this machine, having never owned Bosch, after reading a Consumer Reports review that it was a great dishwasher in its category. We were immediately disappointed when it kept showing an intermittent draining error code and was not getting dishes clean. I spoke to Bosch customer service and had a technician out three (3) times before he found a small part lodged in the drainage hose. That solved the error code problem, however the dishwasher still cannot get dishes clean. Anything that goes in with food or debris on it comes out with it still on, only now it's baked on. Glasses have small black particulates in clumps and on many things you can still feel dried on residue all over the surface. It cannot clean coffee stains from the inside or outside of mugs or peanut butter or jam from knives. The technician told us to use a specific detergent and load in a precise manner, yet the problems persist. I will be replacing this unit soon, once we save up the money, and will never buy a Bosch product again. So disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Shame on you for this one, Bosch

    Posted
    Mark

    We had a Bosch for 13 years prior, & liked the quietude they’re noted for. I should have cooperated with my wife’s selection of a different Bosch, but did not want to hand-wash dishes for 10 days, waiting for the one she would have ordered. Stupid me. This model did not clean well, left gobs of soap on dishes, occasionally stank, & WAS IMPOSSIBLE TO LOAD IN ANY REASONABLE WAY. I’m an expert at properly loading a dishwasher so that everything gets cleaned & rinsed. These racks are configured unlike anything else I’ve used, & I did not notice this until it was installed. After a year I was just about to replace it, until the spring in the soap dispenser door got messed up, & the only repair option was to replace the entire dispenser assembly for something like $70. I removed the sliding door altogether, & just fill the cup and run it. Now it cleans & rinses well, with no stink ever. I wonder what Bosch would think about my improving the performance by sabotaging their design. I will keep it for a while longer, & will be more critical of the rack design in future dishwasher purchases. I would tell Bosch this: Do not let people who have never used a dishwasher design your dishwashers!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Will Never Buy Bosch Again!

    Posted
    djcandler
    • Verified PurchaserVerified Purchase

    First one delivered came damaged and then the second one once it was delivered and installed they realized the door would not latch! After posting about this on social media had another friend say they had the same problem with theirs not latching as well. We even ran a load through propping a chair in front (took forever since our dog kept knocking it over) and even then wasn't impressed with how the dishes came out. My 10 year daughter was even complaining about how many dishes she noticed that had to be rewashed. AND I will never buy another appliance from Best Buy again either! This whole thing started back on July 5th and here it is Aug 21st and we still have yet to get a dishwasher! (But they sure didn't have a problem with charging our card on July 5th even though we have yet to receive a working dishwasher!) It's too bad for them as we are changing out our appliances to black and we still have to get our stove and refrigerator yet too. With that being said I'm sure this review will not be posted! ;)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Door latch is too weak, poor design.

    Posted
    varodder

    I bought this dishwasher in March and it was professionally installed. I chose this model because it was rated a "best buy" by Consumer Reports. After several months the door started to pop open and stop the machine while it was washing. It got to where it would do it several times during the wash cycle. I called Bosch and had one of their authorized service agents work on it. He said it had gotten slightly out of plumb and readjusted it. I'm using it for the first tine after the service call and it popped open again about 30 minutes into the wash cycle. I would not buy this unit again. I think their scheme of "latching" the door is poorly designed. My old washer worked much better until the electronic board went bad (after only 5 years)..I think modern appliances are poorly made and they are designed to fail after only a few years and I have lost faith in Consumer Reports ratings.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk!!!

    Posted
    Cogirl

    I just bought this dishwasher on 2/18 had it installed and it is all ready broken. I start the dishwasher and it goes for about 5-10 minutes then it stops and the timer starts flashing. I have to literally hold the door shut the entire time the dishwasher is going. It's easier to hand wash. I am so disappointed with the install service. Complete junk! I would not recommend this product nor would I recommend Best Buy installing anything for you. It's worth it to hire outside and have them do it. I think a toddler could have done a better job at installing my dishwasher. I have spent 3 days doing one load of dishes because I have to stand there and hold the door shut. It's junk! I would recommend letting the guy go who installed my dishwasher. It must have been his first day.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Difficult structure

    Posted
    Debita

    The bottom rack of this DW is a major pain. I love Bosche products and have other appliances of theirs, but they missed the mark with this piece. Unless you have very thin plates, your space is limited on the rack - it seems impossible to load even small cereal bowls onto it, and you're left to take up that precious space on the top rack with dishes that would otherwise be easily placed on the bottom. Big bowls are even more difficult. There are also large holes in the rack itself making stacking a little weird. Also, the bottom rack either goes crooked as you pull it out, forcing you to right the wheels back in place... or it comes completely out which is far more frustrating especially if it's loaded! This happens at least once every time you use it. Really disappointed in this product. It's not worth any price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not meet expectations

    Posted
    MichiganGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought I did my homework before getting this, consulting Consumers Reports and the like but I'm not especially happy with this dishwasher. 1. The racks don't accommodate my dishes very well. The bottom rack tines are really tight, and don't facilitate bowls or orient the dishes such that the dirty surface faces the center of the washer. I'm not sure what the purpose of all of the curves and tines on the upper rack but I'd prefer something simpler. 2. What's with the Rinse Aid receptacle? To this day I've not figured out how to fill it. When I pour in Rinse Aid as shown in the instructions, it spills out. Sure, I'll get around to calling Customer Support but it shouldn't be this hard to figure out. Searched web, saw lots of questions but few good answers. 3. Time - 2 hours for an average wash? 4. Energy Savings is great but so are clean dishes. My old GE did a much better job.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    chriskre
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this thinking I was getting a high end product but it has been extremely disappointing. The dishes never dry on any setting and the cycles run for 2.5 hours. you'd think it has plenty of time to be dry but nope, open the door and everything is wet. I have to towel dry everything! Insane. So I called the company and they said must be the jet dry and don't use liquid soap so I go out and buy both powder and jet dry and nope, same garbage! Still not drying almost 6 months later. The company doesn't want to send a technician out to check it out. They sent me an email manual to try to change the codes to see if that works but there is clearly something wrong with the dryer on this. The heater is just not working as supposed to or it's defective. i'm not sure since nobody's been out to fix it. So I give it a 1 star. Zero if possible and it was expensive to boot. Should have stuck with Whirlpool. Sheesh.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy This Dishwasher

    Posted
    latia
    • My Best Buy® MemberMember

    I purchased on 5/25/15; installed 6/3/15. It worked 3 times. The 4th time, the door kept popping open and wouldn't finish a cycle. I had to stand there and physically hold the door closed to finish the cycle. Just in case it was a fluke, I tried a 5th time. Same thing. Since then, I've been trying to get it repaired. Missed 2 days of work already to meet the repair guys, but still not fixed. Second repair guy said he'd seen a lot of these and that it's not a good washer because of the door latch; said he was surprised they hadn't done a recall yet. Now they say the part is on back order and I'm scheduled for 7/29. Meanwhile, Best Buy has my money and I have a dishwasher that doesn't work. Save yourself the grief and don't buy this dishwasher.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Design, 3 Years of Frustration

    Posted
    SMSS
    • My Best Buy® MemberMember

    This dishwasher has driven our family crazy for 3 years. It has an excessive number of wheels on each rack that pop off as the rack is being opened and fly around the kitchen. The top rack has fallen completely off numerous times so that we have to mess around with that and the little wheels until it will stay up. The water sprayers have stopped spraying several times so that we had to disassemble that part to fix them. On occasion the soap never even comes out of the dispenser and is still there after the cycle is complete. As its grand finale in our home, now it splashes water around for a couple of minutes and then hums for the remainder of the cycle while doing absolutely nothing, so the dishes aren't clean, the soap isn't out and we open it at the end to find several inches of water sitting in the bottom. Very, very disappointed this is something Bosch made and we need to buy another dishwasher after only 3 years.

    No, I would not recommend this to a friend