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Customer Ratings & Reviews

Bosch - 100 Series 24" Tall Tub Built-In Dishwasher with Stainless-Steel Tub - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 462 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 26 Reviews
  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    CARuggs
    • My Best Buy® Member

    This is the first appliance I purchased online without looking at it first. I read the Consumer Report reviews and customer reviews. This unit was ranked high by consumer reports and for the most part by Best Buy customers. I accepted delivery and installed the unit. I was not impressed with the quality of the basic construction. The trays roll out awkwardly and do not seem to be that sturdy. The unit seemed to be quite fragile. I was disappointed after I installed the unit and ran it for the first time. It is much noisier than the Samsung unit I replaced that was 3 years old. The noise part I can live with though as long as the unit works well and cleans the dishes. I started to load the unit for the first time on the day I installed it and came across a major problem. I loaded standard dinner dishes , 11" diameter in the bottom rack. I quickly realized that the upper rack's spray arm hits the dinner dishes and will not rotate. This caused the unit to stop working with no error code. Now, I have been loading dishwashers for 20 years and I have always placed the dinner dishes vertical in the tines. The Bosch user guide even shows that they are to be loaded vertical. It doesn't work if you do. I couldn't believe this. I thought I must be missing something. I called Bosch customer service and spoke to a person named Chuck. I politely explained my issue and was quickly addressed in a rude and condescending way. I really hope nobody will have to rely on this guy's assistance for a pleasant experience. I explained the problem and he told me that if the dishes didn't fit than there was nothing he could do. " I can't magically make them fit sir, that is impossible for me to do". I can't believe the response. I asked if there was someone else there that might be sympathetic to my issue and I was told that no one can make the dishes fit if they are to tall. He wasn't listening and didn't care. He was out right rude. After this I decided that I wanted the unit out of my home. I called Best Buy and they were very nice and told me that I would have to visit the store and arrange for the unit to be picked up and hopefully make another purchase to replace the unit. No problem here, will do this over the weekend. The instructions show full size dinner dishes set vertical as I have always loaded in the past. My wife experimented and has laid the dishes at a 45 degree angle in the rack. This eliminates the problem of the spray harm hitting the dishes but eats up a lot of room. We will see if this works and if not, returning to Best Buy. They will make the purchase right I am sure.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Two years in to owning.....

    Posted
    bestbuycustomer

    I carefully research every new appliance before purchase, and it was no different with this one. A few things you must know before buying this: - It does not have a heating element to dry. You MUST use rinse agent for even mediocre drying. Because of this your dishwasher will always be humid and STINK. Oh my word this thing stinks if you don't run it every day. - It takes HOURS to run a cycle. Seriously - you could hand wash your entire kitchen contents in the time it takes this thing to complete a cycle. - It doesn't clean very well. If you use the MOST expensive Power Plus Action packs it will do a mediocre job. Be prepared to have food on your flatware as you unload. - Speaking of flatware....if it's not the highest quality you will get brown rust stains after they go through a cycle on this machine - OH - and the FUN part. Pay attention to the little light on the floor. Once you start a cycle there's NO LOCK on the door. So you can absolutely open it mid-wash. If you do prepare for a shower of water all over you and your kitchen. Fun. On the plus side, it's so quiet you're sure to open it mid-cycle at least twice before you train yourself to double-check the light on the floor. I hate this machine. Save yourself the headache and buy something else.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Door does not latch due to fatal structural issue

    Posted
    Doug
    • My Best Buy® Elite Member

    This washer is very good at washing dishes and is VERY quiet, however there is a fatal flaw that required us to replace the unit. The door latch simply did not work. The door would pop open slightly during cycles, just enough to turn the unit off. Combined with the extremely quiet operation, you never knew if the unit is on or off. Eventually we had to prop the door closed with a chair. With the internal controls we could not tell if the unit was on or off or if a cycle was completed without opening the door. This design flaw may be due to an attempt by Bosch to reduce costs by using a plastic structural frame rather than metal. Bosch customer service was pretty good about resolving the issue. They sent a repairman to install a stiffener bar to address the door latch issue (apparently this was not a unique issue and Bosch had a fix, but it was unsuccessful on our case). After that failed repair attempt, Bosch agreed to replace the unit. We chose to upgrade to a different unit to avoid the same problem. We also chose a unit with controls that are not hidden so we can monitor cycle progress. If this was a car, it would have been recalled. As it is just a dish washer it is up to the consumer to resolve with them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed in Year 2

    Posted
    smullins34

    We have only been slightly pleased with the performance of this dishwasher for the past 2 years. It leaves dishes extremely wet and sometimes requires washing after the wash. Now, however, it has started to leak. Yes, I know it has a "tray" that is supposed to keep it from ruining your floor. I'm here to tell you that it does't matter. Our wood floor has been ruined, as has the trim of our cabinets. This was all new - a complete kitchen reno 2 years ago. Bosch sent out a tech that we didn't get to pick, who then charged us $90 to come out and then an additional amount to replace a part that didn't fix it. Totaling $225 to still have a leaky, useless diswasher. 3 weeks in and $225 poorer, we are right back in the same place. Bosch will not stand by the product. We are now researching a new dishwasher. It will NOT be a Bosch. 2 years after spending $700+ on this paperweight, we're now going to be spending another $1000 when it's all said and done on floor, repairs, new dishwasher, etc. It has been an awful experience.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Still not installed - sitting in the garage

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had a dishwasher delivered four weeks ago, but the shut off didn't work. Installer, very polite, and helpful, said it would need to be fixed by a plumber. I was concerned about how long that would take - based on previous experiences when finding honest, dependable trades people. He assured me that the dishwasher would be ok to be left in the garage as he said it wouldn't take much time to get a plumber to do the work. It has been four weeks, three plumbers, emails and calls and dishwasher is still in the garage and no plumbing work has been done. The retail warranty is 30 days. I am at day 29. Now my only option is to find a way to return it to the store - which at this point looks impossible. I have called the delivery company and they were very friendly, but told me that I would have to contact Best Buy - who could issue an order for the delivery company to pick it up until I was able to have the plumbing repaired, or, the store could possibly extend the warranty for. I have called Best Buy - waited so long I had to hang up to get back to work. I emailed the person - who said to contact him if I had any concerns - I bought it from at Best Buy on Morse Road, but he never replied. I have bought appliances and computers from Best Buy in the past, and had planned to buy a computer this past week, but I am not so sure. Disappointed.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Tub is not fully stainless

    Posted
    Holly244
    • My Best Buy® Member

    I am so disappointed. I had this dishwasher delivered. After opening it, I found that the bottom of the tub is plastic. No where on the Best Buy website does it state this. It does say “Hybrid Stainless Steel.” Is that supposed to commonly translate to “stainless sides with plastic bottom?” I have since gone to the Bosch website and found that they call it Stainless Steel PP and they then clarify that PP stands for polypropylene. I intentionally purchased a dishwasher with a stainless steel tub. Had it been clear that it isn’t actually a full stainless tub I would have never made this permanent home decision.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked great until it didn’t 3 months in

    Posted
    Mack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this dishwasher based on Consumers Report rating. I was very impressed at first. However, it started to malfunction after only a few months. It is imperative to either check to make sure Bosch has their own repair technicians in your area or, my recommendation, purchase the extended warranty through Best Buy. Bosch contracts with repair technicians in my area and one did come out to say the motor needed to be replaced. Never heard from him again. When Bosch called him, he actually answered the phone, but I still never heard from him. Because I made contact with someone in the area, no other local technician will take the job, so I am left with a suboptimal performance dishwasher with apparently no recourse.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Junk

    Posted
    ChrisF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this just over 1 year ago based largely on a review from a "leading consumer magazine". It no longer runs - is starts for 10 minutes, beeps, and stops. Troubleshooting based on Bosch telephone help line did not work, and now I am waiting for a Bosch tech to look at it in 2 days, paying $99 for the tech to show up and perform 18 minutes (based on their labor charges) to troubleshoot. It has a 1 year warranty, and unless the problem is electronic, I am out the repair cost. I will not purchase another Bosch product, nor will I pay much attention to ratings of this magazine.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed within two weeks

    Posted
    sizemom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Unit failed to operate within two weeks. Checked reviews and consumer reports and it was one of the recommended models. Seems to be the controller board. When the start button is pushed and the door closes, it cycles within 2-4 seconds and then says it is done. Called Bosch service and they confirmed. Called the supplier and said I did not want it repaired, I want it replaced. They agreed. Going to give it another try only because it was recommended in CC and maybe we just got a lemon. If it fails this time, out it goes and we will try a different manufacturer. Was super quiet the 3 times it actually worked.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed in two weeks!

    Posted
    NewtoBosch1982
    • Verified PurchaserVerified Purchase

    I read a lot of reviews from online & a major consumer magazine that rated this Bosch dishwasher number 8 out of over 130 tested. Unfortunately, the washer door has failed to latch in just two weeks of use. Beware that Best Buy only has a 15 day return policy! We're now dealing with Bosch on warranty repair. Bosch sent out their recommend service rep. and he stated that the dishwasher is beyond repair. Now they want to send a second tech. rep. to get a second opinion. Ugh. The wife is not happy!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Best Buy sold me a broken dishwasher

    Posted
    jaredmorgan

    I bought the washer several months ago, it was delivered and installed at the end of February and just stopped working May 15th. Best Buy basically said, "sorry, not our problem. Contact the manufacturer." Bosch has only offered to repair and not replace the dishwasher. What kind of world do we live in where you pay full price for a brand new dishwasher, then come to find it's defective and needs to be repaired two months in? Seems I should have paid the refurbished price for this unit. What a rip off. Bosch SHX3AR76UC dishwasher

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Circulation Pump broker just after 1 year

    Posted
    SFMel

    We were happy with this machine for a year, until it starts making noisy and vibrating during the wash. Unfortunately, it just passed the warranty and Bosch was not going to do anything about it. We have to hire a repairman and to replace the circulation pump. It came up to >$300 which is already half the price with have paid for a new one. I also checked with friend that owned a Bosch washer (not the same model), but they have similar problem. Deeply disappointed with Bosch's products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dishes don't dry

    Posted
    Missy

    I've had two repairmen tell me that this dishwasher is fine even though the dishes are wet and the spray arm under the top try is dripping water after the cycle. The cause supposedly is due to the spray arm being plastic instead of stainless steel. If that's the case - change it!! My son has two of these same units and doesn't have that problem. Also - took the Bosch repairman over 20 minutes to set the "special" dry setting!! Would not by another Bosch!! Shoulda kept my 10 yr old Whirlpool!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Received a “defective unit”

    Posted
    GreenwoodGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We thought it was the install was bad as after the installers left after they started a load, when it finished, the door “popped” and wouldn’t close. Took a week for them to return and was told “it wasn’t the install, it was a defective unit”. So we’ve had it for 3 weeks and not been able to do a load of dishes in it. Still not sure it wasn’t the install. Disappointed both in Best Buy, and the company that they contract with to install. Waiting this long is ridiculous.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't waste your money

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ive only run one load and the dishes were super wet when I unloaded them. The sales person told me to run it on sanitize so they would be dry when they were done washing. They were still super wet. Also, it has a funky smell. Used once and the dishes were rinsed before hand and there are no dishes sitting in it. I was so excited to get a dishwasher and even more excited to get a Bosch, but I'm super disappointed with it and wish i would have researched first.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money.

    Posted
    Crystal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I replaced my Gold Series Whirlpool Dishwasher that was 15 years old with this Bosch.Consumer Reports rated it among the highest ratings. The racks are not user friendly and it leaves a white film on all my dishes making them look dirty.I have to hand wash them after washing them in the dishwasher. Only good thing about it is it is quite.But wish I kept my Whirlpool.Don't mind a little noise to get clean dishes.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful dishwasher

    Posted
    Mikep
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Don't buy, I know consumer reports gave it a high rating, but it's awful as is Bosch customer support. Probably will just junk it after two months. A complete waste of 700.00. Never stops running about half the time. Can't even begin to estimate how much electricity and water this has used. Have tried everything Bosch has recommended, nothing has changed but based on other reviews, it's just a garbage appliance.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Con. Reports rated high, me, Very Disappointed

    Posted
    Kathryn
    • My Best Buy® Elite Plus Member

    Bought because of Consumer Reports high rating. Bottom rack falls off track. Best Buy tech said design flaw. Loading design isn't efficient. 1 1/2 yrs & now doesn't work. Warranty only 1 yr. 1st mistake picking this model & 2nd mistake not getting Geek protection. Never had a dishwasher that broke so didn't think we needed for top rated model Does clean well when it worked.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This dishwasher broke 15 months after purchase

    Posted
    Julia

    WE bought the dishwasher from Best Buy in September 2015. It broke (after very light use - no children at home, and used maybe twice a week) in April 2017. Best Buy came out and said it would cost $350 to fix. And the standard warranty is only one year. Do NOT buy this machine

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned this

    Posted
    Sammy

    I have never returned an appliance before . This was such a huge disappoint . The lower rack falls of the track every time you pull it out. It has a terrible odor, and the water never evaporates . Traded it in for a Maytag, much better!

    No, I would not recommend this to a friend