Customer Ratings & Reviews
- Model:
- SHEM63W56N
- |
- SKU:
- 5710312
Customer reviews
Rating 4.5 out of 5 stars with 2648 reviews
(2,648 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Dry Quality4.3
Rating 4.3 out of 5 stars
- Cycle Options4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 300 Series dishwasher's quiet operation and excellent cleaning performance, finding it easy to load and appreciating the extra capacity offered by the third rack. However, some customers reported issues with a lingering odor, longer than average wash cycles, and occasional installation challenges. A small number of users also experienced problems with the dishwasher's reliability and heating element.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Dishes arendirty and dishwasher SMELLS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever. I Am looking to return and receive full refund.
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
No, I would not recommend this to a friendRated 3 out of 5 stars
Not up topar with what we had before
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has plenty of bells and whistles but doesn't really dry dishes all that well.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi RobK, thanks for your review and feedback. If adding JetDry rinse agent to the rinse compartment and adjusting the dispense amount doesn't improve the drying, please call our Bosch 24/7 Customer Support at 800-944-2904 or email [email protected]. Our team would be happy to provide more help.
Rated 3 out of 5 stars
Difficult to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to load and setting the cycles is not easy. Does not dry the dishes!
This review is from Bosch - 300 Series 24" Recessed Handle Dishwasher with Stainless Steel Tub - White
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hello Valued Bosch Customer, we're sorry to hear about the trouble you're having with your dishwasher and we'd be happy to assist and provide some troubleshooting. Please contact our Customer Support department at 800-944-2904 or [email protected]. Thank you!
Rated 1 out of 5 stars
Doesn't dry dishes
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever for drying all dishes. This dishwasher even has an extra dry button. Bosch was recommended by sales person as a reliable brand. My husband called Bosch and they said no dishwasher dries plastics. ( Not true) It is just not plastics. Not only do they not stand behind their product but they lie as well. We will never buy another Bosch product!
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Dear Valued Bosch Customer, we're sorry to hear you're not getting great drying results. Here are some tips that should help:
1) Fill the rise compartment with Jet-Dry.
2) Adjust rinse aid dispense amount according to the water type in your area.
If you have any additional questions, please feel free to call our 24/7 customer service team at 800-944-2904 or email us at [email protected] with your contact information, we'd be happy to see how we can assist.
Rated 2 out of 5 stars
Not good appliance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No happy with this item. Had one year and drain broke twice can’t get a repair for plastic part. Racks for dishes are not set correctly glasses cups fall over rather than stand up. Third rack no use no depth to hold much but spatculas maybe worthless.
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Notgreatdishwasher, thanks for your review. We’re sorry to hear of your disappointment with the rack designs. If you refer to our Bosch website you can find tips on how to maximize the loading space of your dishwasher. If you have any additional questions, please contact our 24/7 customer service team at 800-944-2904.
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used it only twice and the dryer cycle does not seem to work. Water standing when it is finished. Bosch cannot help me. 3 calls to them just today.
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi KathyJ, We are sorry to hear of your disappointment with this model. First we recommend trying the cancel/reset to manually drain any remaining water in the unit. Please refer to the Care and Use manual for how to accomplish this. Also here are some tips to improve drying results. 1. Use Finish® JetDry® rinse aid to help dishes dry faster. 2. For everyday use, we recommend Auto Cycle, which is best for mixed loads of dishes with varying amounts of food soil. 3. Select special drying options like "Sanitize and Extra Dry". Sanitize operates at a higher temperature to help eliminate bacteria and enhance drying results. Extra Dry delivers enhanced drying results. 4. When unloading clean dishes, pull out lower racks first to avoid dripping water from the upper rack. For real-time troubleshooting and assistance please call our Customer Support team at 800-944-2904.
- Pros mentioned:Cleaning performance, Noise level, Third rack
Rated 5 out of 5 stars
Bosch 300
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is superb and a real treat to use. Extremely quiet and efficient. Love the third rack!
This review is from Bosch - 300 Series 24" Recessed Handle Dishwasher with Stainless Steel Tub - White
I would recommend this to a friend Rated 1 out of 5 stars
We are not pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When our previous Bosch dishwasher failed after only seven years we were quite annoyed, so decided to replace it with a KitchenAid unit. That was defective, so we reluctantly bought this Bosch, mainly because the controls were well laid out and easy to use. The installer had a very difficult time installing the new Bosch, probably due to being unable to adjust the height. After it was in it worked fine, but the lower shelf is problematic: the first time we tried to slide it out to remove dishes, it veered to the left and one of the wheels came off. It also doesn’t slide out smoothly and tends to come out too far. We should have maintained our resolve to not buy another Bosch: we won’t be fooled again but, for now, we are stuck with a very irritating device that is hard to use.
No, I would not recommend this to a friendRated 1 out of 5 stars
not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The middle rack is not very friendly for glassware - at least not ours. The upper rack is quite nice for flatware and we use it extensively. This means we really have no use for the flatware holder on the lower rack so this space is left useless because there is no rack that can be raised into place in the flatware holders absence. So far, despite using a drying agent (Finish) the dishes and stainless interior are wet at the end of the cleaning cycle. I've increased the amount of drying agent dispersed...still wet. Have now increased drying time to see if that does the job.
This review is from Bosch - 300 Series 24" Recessed Handle Dishwasher with Stainless Steel Tub - White
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DanJ, we're sorry to hear of your disappointment with this dishwasher model. Your feedback is valuable to us as it allows us to find ways to improve. If the rinse aid dispense setting doesn't improve the drying, please call our Bosch 24/7 Customer Support at 800-944-2904 with your information. Our team would be happy to offer more help.
Rated 1 out of 5 stars
Never delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got this. It did not fit. And was canceled .
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
great dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has worked as advertised since we purchased it. It is quiet and gets the dishes clean. By quiet, I mean it's very difficult to tell whether it is running a cycle or not. Some comments: we chose this because we wanted controls on the front, not the top of the door (the latter controls aren't accessible unless you open the door). The top rack is adjustable, meaning you can raise or lower it to suit your needs. It has a narrow top shelf for smaller items - flatware, small bowls, bike or water bottle tops, etc. it doesn't have a heated dry cycle, but does have an extended dry cycle. we sometimes grab a dish rag and dry the tops of upside down glasses before we unload. it has a reservoir for rinse aid - helps keep glasses from spotting. only need to fill it roughly every 30 washes, so about monthly. worth doing, we think the glasses look very clean and not spotted, unlike the old dishwasher. the interior has a slight odor at first - not the things getting washed, something about the inside, like a mild plastic odor. it goes away. there is a filter in the bottom - you twist a disk to remove and clean it from time to time. no tools necessary, thankfully. Installation was free and seamless - we received several calls confirming timing, and the installer showed up at the front end of the three hour install window, then gave a short demo of how it works when he was done.
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
I would recommend this to a friend Rated 2 out of 5 stars
Returned the Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the dishwasher because they wanted to charge me another fee to replace the valve under my sink. Already had add-ons added which I had paid for. Would not accept another add on. I would not recommend Best Buy to a friend.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Bosch dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this dishwasher. The arrangement of the dish racks works really well with our dishes, and my husband particularly likes the silverware rack. This thing is SO QUIET - sometimes it’s hard to tell when it’s on. We live in a 750 square foot house and our bedroom shares a wall with the kitchen. We never hear it when we are in the bedroom. Dishes come out perfectly clean every time. Easy to clean the “gunk trap” at the bottom of the machine. We also have a Bosch fridge and are about to buy the 300 series Bosch compact washer and dryer. Big time Bosch fans!!
This review is from Bosch - 300 Series 24" Recessed Handle Dishwasher with Stainless Steel Tub - White
I would recommend this to a friend Rated 1 out of 5 stars
Do not buy Bosch
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever save your money and don’t buy this thing. Get a different brand. Bout mine January 21 it’s June 23 and is not working any more. No warranty with manufacturer or best buy. Never again.
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Thank you for your feedback. If you have any questions regarding service needs, please feel free to call our customer service team at 800-944-2904
Rated 1 out of 5 stars
I hate this machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stinks like chemicals all the time. It will not clean bowls on the bottom shelf. All pegs on bottom are slanted, so only plates fit well. With all the right detergents/rinse agents it does not clean well. Dishes have to go in almost spot less. My old cheap one did much better for years until it died. I was so excited to get a Bosch. Very disappointed.
This review is from Bosch - 300 Series 24" Recessed Handle Dishwasher with Stainless Steel Tub - White
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Patricia, we're sorry to hear of these issues with your dishwasher. Please give our Bosch 24/7 Customer Support a call at 800-944-2904 or email [email protected] with the details and your contact information. Our team would be happy to help.
Rated 1 out of 5 stars
Brand new dishwasher pungent chemical smell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this dishwasher in another home and it works perfectly. I loved it so much I bought the same model for our permanent home. It cleans dishes great it is very quiet, in all aspects but one it’s equal to the one I previously bought. It would get 5 stars. BUT the one aspect that differs is the smell. The most recent one stinks so bad that I ready the dishes to remove the foul, oily, pungent chemical odor. I’ve tried cleaning it, sanitizing it, running several cycles. Nothing is removing this smell.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi KTAYL, we’re sorry to hear you’re having trouble with your dishwasher. We’d be happy to look into this. Please call our 24/7 customer support team at 800-944-2904 or email [email protected] with more details so we can follow up.
Rated 1 out of 5 stars
Dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Machine stopped working with code e21 it is more than 3 months I’m trying to get someone fix it but every time I call after long wait the call drops!!!
This review is from Bosch - 300 Series 24" Front Control Built-In Tub Dishwasher with Tub with 3rd Rack, 44 dBA - Stainless Steel
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi HessamV, We are sorry to hear that you are having difficulty with your dishwasher. An E:21 error code indicates that the circulating pump is blocked. The circulating pump should be checked for foreign objects. If this does not resolve the issue, please email BoschCare@bshg.com with your contact information and we will provide you with contact information for authorized service providers in your area.
Rated 1 out of 5 stars
This is crazy bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase has been a total disaster. I had 2 dishwashers deliver one didn't fit the other water does not come into dishwasher apparently the equipment is not working properly another is supposed to come tomorrow I asked to be the first on delivery and the person that called me on Sunday said I was the lst and they were not familiar with the area. Never again with Best Buy, the help at the store ware helpful but your delivery service is not good at all.
This review is from Bosch - 300 Series 24" Recessed Handle Dishwasher with Stainless Steel Tub - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Destroyed my countertop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy geek squad damaged my countertop and destroyed this Bosch by jamming it into my counter and caving in the roof of the unit. I had to wait two weeks for an LG to replace it and now I have to get a new countertop. Thanks Best Buy.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not a fan
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry dishes! Returned and bought a Maytag. Not as quiet as the Bosch but cleans better and dries dishes!
No, I would not recommend this to a friend















