Customer Ratings & Reviews
- Model:
- SHEM63W56N
- SKU:
- 5710312
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 300 Series dishwasher's quiet operation and excellent cleaning performance, finding it easy to load and appreciating the extra capacity offered by the third rack. However, some customers reported issues with a lingering odor, longer than average wash cycles, and occasional installation challenges. A small number of users also experienced problems with the dishwasher's reliability and heating element.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Smell
Horrible tar smell after completion of cycle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get my new Bosch. Had geek squad install after first run upon opening the smell brought tears to my eyes it smelled like I was behind a road tar truck. Ok I thought new machine. So I ran it 5 times after each time same horrible smell. Also all my plastic dishes were wet. So called repair man he said to exchange it . THIS call HAS TO BE DONE Within 14 DAYS or your stuck. Anyway got a new Bosch same problem I can’t believe there are not more reviews regarding this horrible smell. Even my dishes smelled bad. So after tons of research I found Bosch puts a coating on inside bitumen a tar derivative
No, I would not recommend this to a friend Worse than you expect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw all of the reviews saying it didn’t dry well, but I thought it can’t be that bad. It’s actually worse. A machine only has 2 jobs: wash and dry the dishes. This one barely washes and doesn’t dry at all. All plastic and some metal containers finish like you’d just dipped them in water, even when using the Extra Dry cycle. Because the machine’s silverware rack is made of plastic, it wets the silverware as it’s pulled out. This is after I air it out for an hour. The tops of coffee cups are completely full of water, which wet the dry items in lower rack. My old machine blew most of that water away. Not this one. Best Buy has a no return policy on installed appliances. It’s either haul it to the dump and eat the cost or live with it. I am so disappointed.
No, I would not recommend this to a friendNot an upgrade at all, as told by the sales person
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an older Samsung dishwasher that cleaned ok, so we wanted to upgrade and the salesperson told us Bosch was very good. We bought this model and had horrible results, first load of dishes didn't clean well at all. Called Geek Squad, they came out and ran a load, left the dishes wet. Ran two more loads and dishes were not clean and wet. Looked at other reviews and found this doesn't' use a heating element, dishes are supped to 'air dry' for 2 to 3 hours according to Bosch themselves. Totally unacceptable went to store and bought a newer Samsung. Geek Squad just installed it, what a difference has a heating element to dry the dishes. Works great. Best buy was a class act and replaced the Bosch, no questions asked, always had good luck with Best Buy.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi RandyA, thanks for your review. We apologize that this was your experience and we appreciate you bringing it to our attention. This is not indicative of the Bosch brand. If you have any unanswered questions, please feel free to call our Customer Support team at 1-800-944-2904.
Quiet, but doesn't clean well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is VERY quiet. I love that. BUT... it often leaves items unclean. Perhaps even more problematic is that the third rack robs space from the lower racks, so you cannot wash plates more than 10 inches in diameter!
No, I would not recommend this to a friendRack layout is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine may work fine, but I have to run so many extra loads just to get all my dishes to fit. The way the racks are laid out is horrible. I had to run 4 loads today just to get everything washed! I have had it 2 days and hoping to return it. Very disappointed and frustrating.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Kate, thank you for your review and we're sorry to hear of your disappointment with your dishwasher. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904 or email our team at BoschCare@bshg.com.
Liked it until it died at 2 years 1 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While it worked the dishwasher was good. I spent extra on the brand expecting quaintly construction and longevity and it failed on both counts.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi codesloth, thank you for the review. We are sorry to hear about your dishwasher not operating after a short period of usage. This is not indicative of our brand and we apologize this has been your experience. Thank you for bringing this matter to our attention and we'd like to look into this further. Please call our Customer Support department at 800-944-2904 with your contact information and additional details about the issue, or you can email BoschCare@bshg.com. We look forward to seeing how we can help.
Stop working after 3 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher is dead after 3 weeks. Regular to small use. Very disapointed. Called Bosch and they gave two numbers to call. Guys are two weeks booked.
No, I would not recommend this to a friend