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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 77 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers appreciate the quiet operation, spacious design, and counter depth of the 500 Series 21 Cu. Ft. French Door Counter-Depth Smart Refrigerator. However, some customers have experienced issues with the ice maker breaking multiple times. There are also concerns about the product being overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 77 reviews
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been about a month and so far so good. The fridge is very quiet. The water and ice work well although the ice making is a little unpredictable. My only complaint would be the quality of the drawers which feel low quality when opening and closing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bosch Counter Depth Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if its the refrigerator or who assembled it, but the doors are not hung even both in height (and depth as they do not close tightly) and the crushed ice feature does not work. That being said, love the look and there is a lot of inside storage for a counter-depth in both the refrigerator and freezer sections.

    I would recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi MandJHo, Thanks for your review. We're sorry to hear that you are having trouble with your refrigerator. For real-time troubleshooting and assistance with scheduling repairs, please call our Bosch Customer Support team at 1-800-944-2904. Thanks again. BoschAppliancesUSA

  • Rated 2 out of 5 stars

    Hope you don’t want ice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I loved this refrigerator but within about 2 months the ice maker stopped making ice and gave error code E2. We had to wait a few weeks for a Bosch repair person to replace the ice machine. It worked for about 2 weeks and broke again. No ice and a very loud knocking sound that was heard at all hours. This time we aired one month for a repair person to replace the ice maker. Within one week, the 2nd ice maker stopped producing ice, the knocking sounds returned and the E2 error code was back. Now we are asking for a completely new refrigerator and have been waiting on a reply from Bosch for over 2 weeks. If this is not rectified I will never purchase another Bosch product.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi Dawn , thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and our customer service team would be happy to review the details of your experience. They can be reached 24/7 at 800-944-2904. Thank you again. BoschAppliancesUSA

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great functional and good looking fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outside with modern feeling including led lighting and amazing functionality always available fresh water and ice. Couldn’t be happier!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker, Price

    Rated 1 out of 5 stars

    DO NOT BOTHER!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker broke TWO times, a week after the first repair. Absolutely unacceptable for the product at this price.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hello, thank you for your review. We're so sorry for the trouble. Our team is happy to continue to work with you to resolve this. Please connect with our team so we may assist directly. BoschAppliancesUSA

  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    WORST FRIDGE EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never regretted a purchase quite as this one right here. After having this fridge for 5 months, we’ve been having this loud knocking sound coming from the ice maker. Now the ice maker completely stops making ice. Living in Vegas ice is essential and this fridge isn’t even a year old. PLS RUN FAR AWAY FROM THIS STUPID FRIDGE. One of the main reasons we with Bosch is because they claimed to be the quickest fridge to produce ice. Reading recent reviews completely proves otherwise.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi CINCITY, We apologize that you're experiencing issues with your refrigerator and for any inconvenience. Your feedback is greatly appreciated, as it helps us identify areas for improvement. Our Bosch Customer Support team can provide real-time troubleshooting and determine if service is necessary. You can reach them by calling 1-800-944-2904. Thank you BoschAppliancesUSA

  • Rated 4 out of 5 stars

    It is a fine refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is okay...we settled on it because it fit into our space that was 70 inch high and the 800 series was 72 inches...which is what I actually wanted. I am glad that I realized it before it was delivered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Minor Shortcomings

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two problems with the unit: the interior lights are weird when I open the doors it is like entering a cave. There are only lights on the two sides. It needs some more lighting. Second, the interior is shallow. The overall size is the same as what I had before but there is less usable space inside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty decent, looks good, works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best design inside. A month later and I still can’t figure out how to arrange it. It cools well, it looks good. One other thing is, the doors don’t shut well unless you make sure they are closed. By the time I get the notification you’re already miles away from home.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi DNNJ, Thanks for your review. We are sorry to hear of your disappointment with this model. We appreciate your feedback as it allows us to find areas where we can improve our products. We will forward your comments to our product design team. If you have any service related questions we invite you to call our Customer Support team at 1-800-944-2904. Thanks. BoschAppliancesUSA

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    So much room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. Plenty of space and i love the craft ice. You van fit so much in thr fridge abd freezer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Bosch Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. It sometimes doesn't close completely when you think it has.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Don’t Do It

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker has broken 3x in 1 yr. There are only 2 ppl in my home so it’s not due to wear and tear. We have also had a mother board replaced. It’s been one thing after another with this refrigerator

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi Satisfied, thanks for sharing your review. We truly apologize that your experience with your Bosch refrigerator hasn't met your expectations. Your feedback is valuable to us, and we want to address any concerns you may have. Please feel free to contact us at 1-800-944-2904 or [email protected]. Thank you for reaching out. BoschAppliancesUSA

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this refrigerator. Good layout inside, with plenty of room for tall bottles or cartons. Generally very quiet - most noise comes from the ice maker, which is common. We are happy with our purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bosch 500 Refridgerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is well designed and easy to use. We like the way that the contents of the drawers are visible with out being opened. It also looks attractive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice , I like it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well , very practical inside arrangement and looks very good

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered 8/16/2021 and it's only been a few weeks, but very good so far. The water/ice dispenser makes a popping sound after each dispensing, but not an issue so far. Very, very quiet which I like a lot!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CHOOSE ANYTHING BUT A BOSCH REFRIGERATOR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CHOOSE ANYTHING BUT A BOSCH REFRIGERATOR. Owned refrigerator for 2 months and the ice/water dispenser stopped working completely.  Water from melted ice leaked everywhere because, unbeknownst to us, the flap between the freezer and the dispenser opening is stuck open.  We had to fabricate a temporary styrofoam solution to prevent additional melting. It broke on Saturday of Labor Day Weekend. Called Bosch service line that was actually open on the holiday only to be told that they have NO FACTORY SERVICE TECHNICIANS in the Las Vegas area and cannot help us directly.  Had to wait until Tuesday to contact a local company.  Technician had to order a replacement part and we are still waiting. We have been forced to buy $2 bags of ice daily and bottles of water.  Our $10 ice chest is proving to be much more effective than our $3,000 refrigerator.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi LasVegasCustomer, we're sorry to hear this has been your experience and appreciate you bringing it to our attention. We understand our customer service team is working on this matter with you. If you have additional questions or concerns, please contact our 24/7 customer service at 800-944-2904. BoschAppliancesUSA

  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Bosch Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love the counter depth, French doors and freezer drawer. The in door ice and water dispenser is a nice feature. Has Wi-Fi connect ability to get status updates, like the ice bin is full.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best ones on the market. Have the guys from Best Buy do the install and it will be worry free! Only thing is filters can be a bit tricky.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PURCHASE THIS

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even two years old and I have Ice built up under the freezer drawer that leaks out onto the floor... DO NOT PURCHASE

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi JeffNYC, thank you for sharing your review with us. We are sorry to hear that you had this experience with your appliance. Your safety is our top priority, and we would like to investigate this matter further. To help you with this, please contact our Customer Care team at 1-800-944-2904 for immediate assistance. BoschAppliancesUSA

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