Customer Ratings & Reviews
- Model:
- SHPM65Z56N
- SKU:
- 6360633
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 500 Series dishwasher's quiet operation, excellent cleaning performance, and convenient third rack. Many appreciate its ease of use and capacity, along with the sleek design. However, some users note that cycle times are lengthy, and a few have experienced issues with reliability and an unusual odor. Concerns have also been raised regarding fingerprint resistance and the intuitiveness of the controls.
This summary was generated by AI based on customer reviews.
Great purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the dishwasher for my wife when the old one stop doing great work this Bosch dishwasher works very good we really like the auto drive with the door pops open automatically so the dishes dry spot free
I would recommend this to a friendControls or buttons aren’t working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls seem simple, however if you hit a wrong button it seems impossible to reset and choose another option.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MarkW, thanks for your review. At Bosch we strive to provide the high-level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why appliances don't come with manuals any longer. I've had to google a few things, like how to turn off the beep at the end of the cycle. Otherwise, it does what it should.
I would recommend this to a friend- Cons mentioned:Reliability
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine while it worked, but it just broke down, and now I'm waiting on the repairman. Only 16 months of service before the breakdown.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi TruettF, We are sorry to hear that your dishwasher has stopped working and we do apologize for the inconvenience. This is not indicative of the Bosch brand. We trust the authorized service technician will be able to restore it to full operation. If you have any questions about the warranty or anything else, please give our Customer Support team a call at 1-800-944-2904.
Love this new Bosch dishwasher
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with this new dishwasher a new safety function and feature Auto Air to dry and cool off the washed dishes Also, their delivery team from BestBuy Geek Squad were very careful and attentive during the entire delivery process
I would recommend this to a friendDon’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in January 2023 and already having problems with the unit leaking. For this price there is no way I should be having to pay for repairs already. Repair cost me $300 and of course it wasn’t covered by warranty even though it had only been 14 months.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Shannon, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. Our Bosch Customer Care Team is available at 1-800-944-2904 if assistance is needed. Please know we're here to help. Thank you.
Installation of Bosch Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was great. The guy was friendly and knowledgeable. Answered all questions and explained everything about the installation and how to operate the dishwasher. He also gave some tips. I would absolutely recommend.
I would recommend this to a friendSay to use, Quiet, and cleans dishes perfectly.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though we bought the dishwasher on June 3, it was not delivered and installed until early September. In its first month, it has been great. The dishes are nice and clean, and the machine is perfectly quiet. Great addition to our kitchen.
I would recommend this to a friendHorrible Install, Lied. Next Tech Fixed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tech did not connect the dishwasher. It appeared they didn't have necessary tools to drill a hole in the new cabinets to route the lines. Unbelieveably, they reported the dishwasher as "installed" when it was not. Worse, the tech scratched our expensive custom cabinets. The next tech rectified the problem - drilled the hole and completed the installation, although didn't seem to know the drain like requires a loop for code.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi SedonaSL, thanks for your review. We're sorry to hear about the problems that occurred during the installation process. We understand this must have been a frustrating experience and apologize for the inconvenience. Your feedback is very important to us and will be shared with the appropriate groups for further consideration. If you have installation-related questions, please contact The Best Buy Support Line at 888-237-8289. If product assistance is needed, feel free to connect with our customer care team at 1-800-944-2904. Thank you for choosing Bosch.
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is pretty awesome. Here is my only regret with the purchase, it has no heating element. If you want that, you have to step up. Otherwise, the auto dry door works 100%
I would recommend this to a friendBosch is the dishwasher king!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bosch is the way to go. Had to upgrade to this unit as the 300 series is back ordered but glad we did! This thing holds more and cleans better than anything we’ve had with our Kitchen Aid. Hope it lasts longer too.
I would recommend this to a friendGreat Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better with a rinse aid, but a really good dishwasher in general. Lots of space, and a great layout for organization. I can fit almost two sinks full of dishes in this dishwasher, and they all come out clean.
I would recommend this to a frienda new appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Except for the absence of a paper "use and care handbook," we are very pleased with our new dishwasher. As seniors, we need occasional assistance with some of the technical adjustments that are required.
I would recommend this to a friend375.00 to repair after 2 years on 1100.00 dishwash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over 2 years old and need to replace water pump. Paid 1100.00 for a supposed quality long lasting product. Stick to the cheap product because they last longer and the price of the repair you can just cycle them out. Very dissatisfied and will not buy again.
No, I would not recommend this to a friendGood dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. At first it was super quiet but now starting to feel it isn’t as quiet as it used to be. Still trying to figure out what went wrong. Other than that everything is perfect.
I would recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Emmy, thanks for taking the time to submit your review on this model. If the noise worsens or you need service assistance please give our Bosch 24/7 customer support team a call at 800-944-2904. We can go through this with you to see what may be happening, and we can offer some help.
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old dishwasher finally died. After going to several stores, the SanTan store manager knew and had, the exact model we needed. She was very educated about the products and listened to what we were looking for.
I would recommend this to a friendNot Working After Less Than a Year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out working fine. 6 months later it's not even cleaning fingerprints off glasses. I've done all the troubleshooting. Cleaned filters and spray arms. Glasses and silverware come out dirtier from the dishwasher.
No, I would not recommend this to a friendDishwasher is great, BB Awards sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the dishwasher but not with the fact BestBuy STOLE 120 points from my rewards account due to "inactivity." Great way to lose loyal customers, BestBuy.
I would recommend this to a friendBroke after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after 6 months. The build quality is low unfortunately. Ours broke down after only 6 months and now I have to use its warranty. It actually doesn't clean the dishes and I believe there is something wrong with its sprayer. I cleaned them a few times to no avail.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Nima, sorry to hear about the issues you've been experiencing. For service help, please call our Bosch Customer Support line at 800-944-2904 or email us at [email protected] with more details and your contact information. We'd be happy to see how we can help.
Happy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We are happy with this item. I am still getting used to the racks as they are very different as far as hold it holds dishes compared to the GE one I had prior
I would recommend this to a friend