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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1469 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.3 out of 5 stars

  • Cycle Options

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers find value in the 500 Series dishwasher's quiet operation, excellent cleaning performance, and convenient third rack. Many appreciate its ease of use and capacity, along with the sleek design. However, some users note that cycle times are lengthy, and a few have experienced issues with reliability and an unusual odor. Concerns have also been raised regarding fingerprint resistance and the intuitiveness of the controls.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,469 reviews
  • Rated 1 out of 5 stars

    Don't Buy BOSCH 500 Series Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So disappointed. We waited a LONG time for this machine. We're returning this dishwasher because it is defective. Terrible drying cycle; the entire inside is soaking wet AFTER a complete run. Decided to upgrade to a KitchenAid unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heat pump does not work in 2.5 yrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for 2.5 years and it starts leaking. Hired a technician to check for the leak. Be aware, spent more than $800 for a dishwasher but it is not as good quality as our old $400 whirlpool. And we need to pay to fix it as it is out of warrantee.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi IvyD, thank you for your feedback. We understand out of warranty repairs are disappointing, and we apologize for the inconvenience. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904. BoschAppliancesUSA

  • Rated 1 out of 5 stars

    Not drying Water not draining

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not drying Not draining Waited to buy a bosch because they’re suppose to be great. Supply and demand wait. Wanted the 800 series. This 500 series does none of the things that are benefits. Like door opening to dry out.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hello, thank you for your review. We're sorry to hear about the trouble you're having. Please visit our website for some helpful tips on drying results for your dishwasher. Our Customer Support team is also happy to help. Thank you! BoschAppliancesUSA

  • Rated 1 out of 5 stars

    Best Buy is an overpriced failure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Bosch - unfortunately had to buy from a different store because BB is incompetent and dishonest. Looking for something they sell? Search there and buy from somewhere else and save yourself money and aggravation in the process.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Bosch Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does an excellent job of cleaning dishes and is extremely quiet. Excellent unit for the price. Our previous Bosch dishwasher was equally as good, however, we lost it due to a lightning strike. There was no other brand to be considered as a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Third rack

    Rated 4 out of 5 stars

    Good dishwasher

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am happy with this Bosch. I do think there is something to what others have said about the newer Bosch's not being up to the same quality as the older ones. But it cleans well and dries well. it is noisier than my older one but that doesn't bother me. I like the 3rd rack but that does impact what things will fit on the 2nd rack. It is smaller than some dishwashers so a lot of pots and pans will not fit with dishes too but it does hold a good amount of dishes for a family of 5. Overall I am happy with my purchase as Bosch has a reputation for lasting a long time. So I do feel good about purchasing quality. But it may not be any better than the Kitchen Aid one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Go to Lowe’s or Home Depot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this dishwasher, it is great but installed wrong! Waiting a month and still not installed properly. Order from someone else other than Best Buy!

    I would recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      If you have any questions or concerns about your delivery or installation, please call The Best Buy Support Line at 1-888-237-8289. BoschAppliancesUSA

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Modern and Quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Bosch dishwasher. It's so quiet that I have to lean close to hear it. (The red light on the floor also helps.) We bought the white version which fits beautifully in our updated kitchen. So far, it has cleaned the dishes to my wife's satisfaction. I would highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Some good, some bad (mostly good)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple of month's use, here's where I'm at with it. Pros - Quiet. This was a factor in my purchase. - Red LED light projected onto floor. If it weren't for the red LED spot on the floor, I often would not know it's running. - Seems to clean OK in the lower and middle racks. - The feature to pop-open the door after the cycle is complete is nice. It was a selling feature since I've heard that Bosch dishwashers do not dry very well. - Adjustable dish and glass support tines and features. So far I fold most of these out of the way, but I know they are there if needed. - Center rack height can be adjusted to three different heights. - Top silverware rack has adjustable tines and outer sections, and can be removed to fit taller items in the middle rack. - The soap dispenser fits the Kirkland-brand detergent packets. - Easy to DIY install. The instructions are good. Cons - Does not dry as well as my prior 17 year old washer. I think the feature that pops the door open helps. I was under the impression that these dishwashers use heat for drying, but there is no visible heating element in the bottom. Conversely, the fact that there is no heating element in the bottom probably means that plastics can be washed on the bottom rack. The only issue I've had with plastic in the bottom rack is that the jets are so strong that the plastic storage container flipped over. - Spacing of the dish support tines is awkward. The plate tines are so close together that only plates and thin items can be used there. Thin baking pans (1" deep sheet pans) do not fit. The tines in the space for larger items are not aligned on the left and right sides, even when the optional tines are folded down, meaning that you cannot fit quarter-sheet pans across some sections. At best I can get three to fit, spaced farther apart than necessary, yet not far enough to fit something else between. - This model does not have the two-piece utensil basket. I think Bosch should include the two-piece utensil basket with all models (why inventory an extra item?), but especially with all models that have the flatware rack. I only ever need part of the utensil basket and the two-piece basket would allow me to reclaim some bottom-rack space for dishes. Would I recommend this? Yes. However I suggest considering models with better drying, better tine arrangements, time-remaining display projected onto the floor, and the two-piece utensil basket.

    I would recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi HopheadLWC, thanks for your kind and constructive comments. Your valuable feedback allows us to find areas where we can improve. For the drying results, if adding JetDry to the rinse compartment and adjusting the dispense amount doesn't improve the drying, please give our Bosch 24/7 Customer Support a call at 800-944-2904 or email [email protected]. Our team would be happy to provide more help. BoschAppliancesUSA

  • Rated 1 out of 5 stars

    Damaged Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product arrived dented and damaged. Returned for replacement. Expected better quality control from Bosch and Best Buy.

    I would recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi LML46, thanks for your review. We apologize this has been your experience and appreciate you bringing it to our attention. This is not indicative of the brand, and our customer service team can provide real-time troubleshooting and determine if service is necessary. They can be reached at 800-944-2904. We look forward to seeing how we can help. BoschAppliancesUSA

  • Rated 1 out of 5 stars

    Terrible dishwasher

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible never worked well. Now won't start barely 1.5 yrs old

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi CB2017, Thank you for your feedback. We understand out of warranty repairs are disappointing, and we apologize for the inconvenience. If you have any questions regarding service, please contact our Customer Support team by calling 1-800-944-2904. BoschAppliancesUSA

  • Rated 1 out of 5 stars

    Worst Appliance Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned this for less than 10 months. Just scheduled my fifth service call.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi sathomas, thanks for your review and for bringing this to our attention. We apologize for your experience with model SHPM65Z55N. This is not indicative of the high-quality products Bosch is known for, and we are very sorry for any inconvenience. We're glad to hear you're in touch with service personnel to correct the issue. If additional assistance is needed, please connect with our Care Team at 800-944-2904 for real-time support. Thank you for Choosing Bosch. BoschAppliancesUSA

  • Pros mentioned:
    Cleaning performance, Third rack

    Rated 5 out of 5 stars

    I only buy Bosch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new Bosch 500 series dishwasher. Does great job cleaning everything, lots of options for arranging dirty dishes, top THIRD rack is very useful. Air dry option is great, plastics actually drying.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second dishwasher i ordered from best buy. first one had a big dent on top, second one had a bad dent on the door. Bye bye Best buy, .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble with the dishwasher turning on when get it on its run great.. I not happy with this dishwasher, and the red blinking light

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi Nothappy, thank you for your review and we're sorry to hear of your disappointment with your dishwasher. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904. BoschAppliancesUSA

  • Rated 1 out of 5 stars

    Terrible Service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has not been installed for 6 wks after purchase. Bad Svc.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drying incomplete

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t seems to be drying very well. In fact seems To be broken

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi Drying, we're sorry to hear you're not getting great drying results. Here are some tips that should help:
      1) Fill the rise compartment with Jet-Dry.
      2) Adjust rinse aid dispense amount according to the water type in your area.
      If you have any additional questions, please feel free to call our 24/7 customer service team at 800-944-2904 or email us at BoschCare@bshg.com with your contact information. BoschAppliancesUSA

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best dishwasher.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMHO Bosch makes the best dishwashers on the planet. Also top rated by CR which prompted my purchase. Yes they cost more but as the adage goes, "you get what you pay for". I've had this unit for 3 years and it's does a great job. Washing, rinsing and drying. Dishes, pots, pans, glassware, flatware, you name it. I opted to spend extra for the model with stainless tub rather than plastic. Also got the air dry option which releases the door to allow air to circulate to promote drying. Works perfectly. And it's reliable. Highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t have the item since it is delayed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is going to be not very good because you don’t seem to be able to get me my item ordered

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pa I d so much and it leaves my dishes dirty still. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi Dish, thanks for your feedback and we're sorry to hear that you're experiencing issues with your dishwasher. If you refer to our Bosch website you can find cleaning tips for your dishwasher. If you have any further questions or concerns, feel free to contact our 24/7 customer support team at 800-944-2904. BoschAppliancesUSA