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Customer Ratings & Reviews

Your price for this item is $3,499.99
The comparable value price is $3,899.99

Customer reviews

Rating 4.5 out of 5 stars with 429 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the 800 Series 21 Cu. Ft. French Door Counter-Depth Smart Refrigerator for its quiet operation, sleek design, and spacious storage. Many customers also appreciate the ice maker and the efficient use of space. However, some customers have experienced issues with the doors not closing properly, reliability concerns, and receiving defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 429 reviews
  • Pros mentioned:
    Design, Quiet

    Rated 5 out of 5 stars

    Love this FRIDGE!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all this is an awesome purchase. What I love about it: -Super quite -Both the Fridge and the Freezer are spacious -The bulbs inside light up the fridge really well. My preferred setting is 3 -The temperatures are adjustable by degrees and can be made to keep the fridge really cool. -This fridge truly does prolong the freshness of your fruits and vegetables! Strawberries, cilantro, Celery, parsley... you name it. -Finally, this machine just looks beautiful!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really great refrigerator with a few caveats. The small drawer in the main part of the fridge section isn’t very rigid and it makes it a bit hard to open as it twists unless it’s pulled dead center. The ice also has a tendency to fall out of the drawer while moving the freezer door in and out and it falls into the bottom of the freezer. It’s still a great piece of equipment despite these caveats.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I am hoping this refrigerator holds up after reading some of the reviews. Love the organization, chilling features and sleek design of this Bosch refrigerator! It’s also super quiet and makes plenty of diamond shaped ice. I just wish the handles were not partially made of plastic, as they are a bit cheap looking for the price of this fridge. I have been trying to find a different style Bosch OEM handle that would fit this B36Ct80SNS model but after speaking with Best Buy and Bosch customer service (both were very helpful), there doesn’t seem to be an alternative. Sorry I didn’t consider purchasing the model with the recessed handles instead.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Very good larger refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Amana stopped working after 17 years (not bad). After some internet search we went to Home Depot, however, most of the products we liked would not be delivered with a week. At Best Buy we noticed Bosch 800 and it was visually very appealing. At PC Richard we were quoted price $200 lower, and Best Buy matched that. The product was deliver and installed (but not leveled) within one week, the old Amana was hauled away for recycling. It took some time to get use to the french door, now we actually like it. Bosch800 is a good appliance, very quiet, hope it will last 18 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good fridge. It looks great. My main issue is that the right side door requires an extra push to close. It’s a bit annoying, but we are getting used to it. Good thing, the alarm does go off if it’s left ajar. The water spout does seem to leak drops of water, too. We had a tech look at it, but he wasn’t able to fix it. I love the ice maker capacity. Fruit, veggies seem to stay fresher longer than our old fridge. Recently, the ice maker stopped making ice, but we figured out it was because the water filter needed to be replaced. Once we did that, ice was back in production. Also, we really wanted a true counter depth a fridge, and this fits that space extremely well. The home connect app is helpful. It notifies your phone of the door being left open, ice maker reaching capacity, and the water filter requiring replacement. For a 3000 appliance, I’d except the door to be better balanced and the water dispenser to not shed droplets post pour. Bosch customer support isn’t good. The wait is weeks long for a service appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Awesome fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love our new refrigerator! You would think that with a counter depth fridge you would limit how much space you have, BUT this is configured so well that we have a ton of space. It is also so nice to have the water dispenser inside as this lends to a clean, sleek look. We had a sub zero that came with our previous home and we love this fridge more than that one. It keeps everything cold and closes smoothly. Just perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Quiet

    Rated 5 out of 5 stars

    Great delivery experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Love the ice this machine makes and the in fridge water. Seems way more spacious than my previous traditional French door fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and sturdy fridge with a sleek look

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking fridge that fits nicely into our kitchen setup. Pairs well with the other products of the Bosch 800 collection. Time will tell how it’ll be holding up, but no complaints so far. Capacity is rather limited; however, that was expected from a counter-depth fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is amazing and has all the bells and whistles. It is very innovative with storage solutions and movable racks. The only negative is that the freezer items are a little difficult to reach as the whole tray has to be removed to get to most of them. It's worth the trade-off though. I've heard horror stories from friends about their black stainless appliances getting scratched just by cleaning or refrigerator magnets. I have 2 Havanese (small dogs) that dance in anticipation of treats with their feet & sharp nails brushing against this fridge several times a day. Not a scratch! It is beautiful AND tough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Landed on this fridge given its dual compressor and evaporator set up. First week or so has been really good. Freezer space is a but smaller than the side by side it replaced but makes up for it with the fridge compartment and making it easy to just see everything. Internal water and freezer icemaker is supposed to make things more reliable as I understand physics works against you with in-door ice on bottom freezer set ups. Looks amazing in our kitchen and fits in the space almost like it integrated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect counter depth fridge.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for small family. Well lit and open interior. Crispers are spacious and easy to clean. Plenty of side door storage. Freezer is a little small but the spaciousness interior of the fridge more than makes up for it. If you need a large freezer this is not going to be your top choice. Very quiet. Love it! 5 stars on capacity because it's a counter depth therefore you know it's not as large as full capacity when you purchase it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    My Bosh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and the layout of the inside of the refrigerator & freezer. I also like that the ice is in the freezer & it makes a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Looks awsome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, performs perfect! Wish they had standard size besids counter dept. Ice machin and water works awsome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vice Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice. We went from 27CF to this counter depth 21CF model but the space is still great. My only issue is the middle sliding door is of little quality and I am waiting for it to crack. It has a nice seal but when you pull to open the drawer front bends a lot so you have to be gentle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge okay, however, world’s slowest ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall we like the upper fridge portion and it functions well. Had a bit of trouble dealing with Best Buy when the first one showed up with a giant dent in the door. Our main issue with this product is the freezer/ice maker. It has to be the world’s slowest ice maker. We are a two-person household and whenever we have 1-2 guests, the ice supply depletes so much that it takes a full month to replenish to full with just the two of us using it. We’ve had to buy bags of ice countless times. Pretty frustrating for such an expensive refrigerator. I’d say if you’re a family of 3-4+ and like to use ice avoid this model at all costs.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Hi wwn422, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your ice maker. If you would like to set up service, please feel free to call our 24/7 customer service team at 800-944-2904. BoschAppliancesUSA

  • Pros mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Poor door/drawer design.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator. The doors are the main flaw. The 4" doors hit the oven and microwave when open all the way and the left drawer will not open unless both the left and right doors are open. Why couldn't the left drawer have been smaller than the right drawer to enable opening only one door to access a drawer? We love the sleek water dispenser.

    No, I would not recommend this to a friend
    • Brand response from BoschAppliancesUSA
      Posted .

      Dear FarmerJerry, thank you for your review and we're sorry to hear of your disappointment with your refrigerator. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-944-2904. BoschAppliancesUSA

  • Rated 5 out of 5 stars

    Bosch 800 refrigerator- Great produt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solidly built, great design, measurements true to specs and great Best Buy service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bosch 800 Series Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a fantastic product, the Bosch 800 series refrigerator makes excellent use of the available space. We are very impressed with the quality of Bosch products and can't say enough good things about the brand. 5 stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bosch - 800 Series 21 Cu. Ft. French Door Counter-

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the size of it compared with the Samsung we had before. It adds more convenience with the SmartLink with mobile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really smart and well engineered!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the nicest refrigerator I’ve ever bought!!!

    I would recommend this to a friend
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