Customer Ratings & Reviews
- Model:
- SHP78CM2N
- SKU:
- 6543010
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 800 Series dishwasher's quiet operation and excellent cleaning performance. Many appreciate the convenience of the third rack and the ample capacity it offers. However, some customers have noted a lingering detergent smell after cycles and expressed concerns about the long cycle times, while a few find the controls difficult to understand.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Can't hear it run!! Awesome dishwasher!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead silent! Awesome space! Smart features make it simple too…
I would recommend this to a friend - Pros mentioned:Noise level
Very quiet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Very quiet. Would recommend to buy.
I would recommend this to a friend Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing delivery experience. Guys were great and promptly arrived and delivered with care.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was very professional and knowledgeable about the product we purchased And the delivery and installation was very professional as well
I would recommend this to a friendRecommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bosch - 800 Series 24" Built-In Dishwasher with Stainless Steel Tub For uninstalling and installing service was done very professionally
I would recommend this to a friendPoor Customer Service and Broken Dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after less then a year, have had no dishwasher for over a month now and Bosch has terrible customer service. No communication between Bosch and their technician to get parts ordered or the machine replaced. Do not buy.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi BriB, Thank you for taking the time to share your review. We sincerely apologize for the experience you've encountered and any inconvenience it may have caused. Your feedback is incredibly important to us, and we have shared it with the relevant team as part of our commitment to continually enhance our products and services. If you would like to discuss your experience in further detail, we invite you to call our Customer Support team at 1-800-944-2904. You may also send an email to [email protected]. If you do, please be sure to include your appliance sales receipt, current diagnosis, contact information, and any other relevant details. A member of our team will respond in the order your email is received. Thank you.
Works well and extremely quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First purchased a Bosch dishwasher several years ago. This new unit met all expectations. We're very happy.
I would recommend this to a friendDefinitely didn’t live up to the hype.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review. Opening and enclosing the door screws are coming off of the thing. It doesn’t really even wash as well as the one that I had that was 15 years old.  definitely not a high-end product in anyway.  I would steer clear of this product and just go for something less expensive that works just as well.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi MrRamsey, thank you for taking the time to write a review. We are sorry to hear that you are experiencing difficulties with your dishwasher and we apologize for any inconvenience this has caused. For real-time troubleshooting and assistance, please call our Bosch Customer Support team at 1-800-944-2904. We appreciate your feedback and thank you for choosing Bosch.
Good Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great experience fro Best Buy Team
I would recommend this to a friendGreat Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easiest appliance purchase ever. I got the dishwasher I wanted at a competitive price and had it installed in 3 days.
I would recommend this to a friendGarbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in Oct 23 as a replacement for our 20-year old Maytag. AS a replacement it is pathetic. We had to call a technician out to investigate why it simply re-arranges the food debris around the items. He explained that you MUST use rinse aid, especially with Bosch machines, and you MUST use dishwasher cleaner every two weeks. What an improvement on our Maytag, where we never used either additional product! In addition, the handle fell of the top rack in week one, and I can't get it to stay on. Also, pouring rinse-aid into the dispenser is a nightmare, because you are not supposed to get the rinse-aid in the machine directly, otherwise the water foams, and does not wash ( not that we would notice). The Bosch design ensures that most of the rinse-aid will miss the dispenser and overflow around the tub. I'm also confused by the way the controls frequently light up in a random sequence, even though I only ever select the 'Heavy' sequence, and no amount of button pushing will change the lights. You just have to stand there until the machine goes back to the 'power off' mode, and start again.In sum, a waste of money
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi JohnF, thanks for your review. We're truly sorry to hear this has been your experience. Your feedback is very important to us and greatly appreciated. It will be shared with the appropriate groups as we're committed to continuously improving our products, services, and the overall customer experience. If product support is needed, please contact our customer care team at 1-800-944-2904 for real-time assistance. Thank you.
I love the dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A queen very well it drives very good and it’s very quiet. I love it. I will recommend it.
I would recommend this to a friendDelivery and Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was expecting delivery and installation of our Dishwasher today between 8a and 12 noon and were home waiting for the delivery. The delivery people did not even get out of their vehicle and come to the door to knock. They called the phone number on file, which was in a meeting and unable to respond, so the delivery and install did not happen. Had to reschedule for next week. HORRIBLE!! Customer service.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi ScoP, thanks for your review. If you have any questions or concerns about your delivery or installation, please call The Best Buy Support Line at 1-888-237-8289.
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific dishwasher. Eating utensil rack unique and works well with lots of space.
I would recommend this to a friendBest product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best products !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBosch 800 series dishwasher is Excellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, efficient and wonderfully effective. Great dishwasher.
I would recommend this to a friendthank you
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Dishwasher, so far the best we have owned
I would recommend this to a friend- Pros mentioned:Noise level
Why Not To Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low noise - check Finish - check Cleaning - Ouch. I threw away my samsung coz that was a slacker just to find out it dug up a hole in my pocket too. I heard so much about bosch and put my bet on this great expensive product but its been a great disappointment. I am trying to devise a time machine with this DW now to slap my old self for wasting my money.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Navin, we appreciate your feedback and we're truly sorry to hear that your experience with your dishwasher hasn't met your expectations. We value your input and are here to support you. Let's work together to improve your experience. Please reach out to our customer care team at 1-800-944-2904 or [email protected] for assistance with any issues you're encountering. We're dedicated to ensuring you're pleased with your Bosch product. Thank you for reaching out.
Cloud for a dishwasher? Lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to sign up for an account with their Cloud and connect your dishwasher to WIFI just to use simple features. Unacceptable.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi What, thanks for your review. We’re sorry to hear about your disappointment with Home Connect being necessary to access certain features. Your feedback is extremely valuable and will be forwarded to the appropriate team. For any product-related inquiries, please call Customer Care at 800-944-2904 for real-time support.
Noisy when draining
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but when draining makes a horrible noise. Technician checked to see if any obstruction in drain line. Still acting up after draining. Will need to see if still an issue, but new machine and took away a 13 yr old Bosch dishwasher that worked better than this one p. So far do not recommend unless is not common in this model.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi Mell, thanks for your review. We are sorry to hear that your dishwasher is not working as it should and we apologize for the inconvenience. If you have any questions about the warranty or if you need help locating a Bosch authorized service provider in your area, please call us at 1-800-944-2904.
