Customer Ratings & Reviews
- Model:
- HSLP751UC
- SKU:
- 5709206
to a friend
Great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Great quality. We loved this combo
I would recommend this to a friendFlawed Design Quality & No Technical Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product design allows cleaning liquid to get stuck between double glass pane. The door hinge quality has broken after a few years of normal, gentle use. This is the first time I have had a quality issue with an appliance. Contacted Bosch and they do not want to log product issues to help with product quality or offer any technical support on door hinge, which should be a simple fix (website indicates otherwise). Called twice to make sure the initial customer representative followed company protocol. I was told that Bosch has never offered simple technical advice, and they are not trained in being product experts, i.e. just answer phone calls & refer all issues to their repair partners, charging above-market rates. The liquid getting stuck between the doors seems to be a known issue since the representative had advised using their repair partner stating that she has received many calls about people breaking the glass trying to disassemble the door on their own.
No, I would not recommend this to a friendBrand response from BoschAppliancesUSA
Posted .Hi DisappointedCustomer, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any questions or concerns about the operation of your wall oven, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product issues you may have. Thank you.
