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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $299.00

Customer reviews

Rating 4 out of 5 stars with 122 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers love the sound quality, comfort, and open-ear design of the Geek Squad Certified Refurbished Ultra Open-Ear True Wireless Open Earbuds. They appreciate that the earbuds stay in place even during physical activities like running and biking. However, some users have concerns about the volume and battery life of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 122 reviews
  • Rated 3 out of 5 stars

    Over rated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like the sound quality people couldn't hear me on the earb7ds

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ollie, and thank you for your review!

      We are sorry to hear they Ultra Open earbuds havent quite met your expectations.
      If you are still experiencing difficulty being heard while on a phone call please try some of the steps provided in this guide.
      https://bose.life/4hIn02q


      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bad choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for listening to music, but not for listening to calls

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Loosing rights side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone calls is bad. And now my right ear is not holding anymore after 2 week of using

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not comfortable for big ears and sound is just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Might just be the shape of my ears, but these just dint sot right. If i put them lower on the ear so that i get a richer sound, my ear starts to hurt and and if i put it where its comfortable, the aound becomes super hollow. Make sure these fit your ears before buying them!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hard to figure out but once you do they are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    NOT FOR PHONE CALLS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome music but by far the worst phone calls on both ends than any headphones I ever used

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    intermittent connection issues a

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it keeps getting disconnected even when my macbook is 2-3 feet closer problem is getting worse after a month of use

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Chandu,

      I am sorry that you are having connectivity with your Ultra Open Earbuds. Please try to fully reset them to restart the connection with your device: https://bose.life/4eK62OK

      If the issue is still occurring, please contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Music good calls not

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for music only. Calls are a nightmare. Can't hear other person or they can't here you.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear that you're enjoying your Ultra Open Earbuds for music. If you're having issues on calls, make sure your earbuds are running the latest firmware; version 4.0.22 was released to improve the customer's call experience. If that doesn't help, please get in touch so that we can take a closer look: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Careful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought some refurbished, Geek Squad. Out of the box, right side didnt take a charge. These arent cheap, even refurbished. They are pricey. Took them back, and decided to juat keep my $$. 2 week warranty, what can I expect if I got a replacement? Just stick to new, not worth BB Geek squad repairs confidence.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not really good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible sound quality too much background interference.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Brendan,

      I am sorry you are not happy with the sound quality of the Ultra Open Earbuds. If you are not used to open audio and prefer a more isolated experience, I'd suggest to check our QuietComfort Comfort earbuds: https://bose.life/4gXG10v

      Best regards, Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working I need to return them for some that work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad sound,i going to take it back to the store,thanks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst phone call open ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone call very worse and I don't want to biy bose again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointing bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i understand its an open ear and its a bose...but was so diappointed with the sound quality

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you are not fully happy with the Bose Ultra Open Earbuds. Please make sure to correctly adjust the earbuds as it can impact the audio experience if they are not worn correctly: https://bose.life/4efpjYn

      If you have questions, contact us! You can find our details here: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Worst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never recive it worst purchase ever never going to but again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, we're sorry to hear you didn't receive your order. The best thing to do would be to contact BestBuy here, to discuss a resolution. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Teriible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt sound good, earbuds didnt have enogh volume.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you are not fully happy with your Ultra Open Earbuds. To get the bet audio experience, please make sure you are correctly wearing the buds by checking our fit guide: https://bose.life/4efpjYn

      If you have any questions, you can always reach out to our support our team: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Design
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    nice and novel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: beautiful and intriguing design. Many compliments. Fits on my strange ears and not painful inside Cons: not super great musical quality, a bit tin-y. Feels like it peaks out at max volume pretty easily if you're around ambiant noise. Sort of with the territory of this kind of earbud. All in all, I like them, but I wonder if I should have bought something cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love the Fit!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think ive had every bose ear buds in the last 10yrs. And the last 3 wireless these by far are the most comfortable and least ear fatigue. I have days i wear up to 16hrs while working. Plus someone always borrows one of my spares they will not be touching these ones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Dissapointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are hard to find a good fit where sound is optimal, once you find the sweet spot sound is good; however, very dissapointing when I take a call and have to take them off because people on the ither end say it is hard to hear me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Rocio,

      I invite you to check our fit guide to make sure you are getting the best comfort and audio experience with your Ultra Open Earbuds: https://bose.life/4dFT2cl
      If will also ensure that once they correctly placed, the microphones are not blocked.

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    5 ⭐️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones. I feel safe wearing them around most people don’t even know they’re headphones. I saw a tiktoker review them and bought them immediately. The open ear concept is great for women , who need to be aware of their surroundings .

    I would recommend this to a friend
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