Customers consistently note the excellent noise cancellation and comfortable fit of the QuietComfort® 20i Headphones (iOS). Many also praise the headphones' sound quality, particularly the bass response. However, some customers find the price to be high and the cord length somewhat short. A few users also point out compatibility limitations with certain devices.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Battery life, Comfort, Fit
Rated 5 out of 5 stars
Worth The Money
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These Bose's are a great option for PC or phone for work and play. The bass is brilliant, not over powering, deep and clear but only in sound cancelling mode. Pretty shallow without sound canceling. Highs are solid and clean. Do not work well in noise cancelling mode in a topless wrangler with the wind pressure and noise - they end up making a "pop" sound. No background hiss at zero volume in the quiet of a room. Can hear people talk when I turn the noise cancelling off. The volume and mute buttons work great with my Galaxies Note 8 and S10+ and works with a needed dongle for the Tab6 usb C port or i phone. Also good sound on the receiver's end I'm told on phone calls. The clip keeps the wires in while I work and takes the pressure off of the earpiece. Good Dbs for my slightly impaired hearing. The battery lasts several days. I'll throw it in the charger every few evenings. They do charge and work in noise cancelling at the same time though you might hear a hum if charging off a computer. The rubbery wire and 90 degree end work well bent along my phone and in the pocket. The shell also is hard and seems pretty durable. And ear-wise, they fit it in great without feeling like they will fall out and don't feel like a tight plug either; and I now have no discomfort after 10 hours but ready to take them out by then. It's hard to go back to my my JBL over-the-ears or Galaxy Buds+ for both sound and comfort and function.
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Rated 5 out of 5 stars
Fantastic on airplanes
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought these to take the place of a set of Bose, over-the-ear, noise canceling headphones. I travel frequently and enjoy the quietness that this type of headphones provide. These, in-the-ear headphones, are lighter and take up less space in my bag than the other pair. They do just as good of a job at reducing the noise and fit comfortably for long (8+ hour) flights and the sound quality is excellent.
I noticed that some people have mentioned that the battery life didn't last as long as they expected and that there was a hum, but I did not experience any trouble with either of those issues. I'm very happy with them and recommend them to others.
I would recommend this to a friend
Pros mentioned:
Battery life, Comfort, Noise cancellation
Rated 5 out of 5 stars
Xbox Audio, Cool & Comfortable
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Call it overkill. My wife did…
I got the Bose QuietComfort 20 Headphones (Android) to use with my Xbox. Over the years, I’ve used wired and wireless headsets from Astro, Turtle Beach and HyperX. They were all the standard over-ear cans. I got tired of the headset-head (you know that ear-to-ear dent in the hair) and blazing hot ears after gaming for any length of time while wearing an over-the-ear headset.
I’ve read that the Apple version of these headphones doesn’t work with in-game voice chat and that the headphone jack pinout is different for Apple vs. Android, so I was sure to get the Android-spec product. They plug right into the controller and just work.
Getting to the point, the Bose QuietComfort 20 are very comfortable and sound great. The (excellent) noise cancelling can be turned on and off with an inline switch, but it’s been my observation that, in addition to reducing outside sound intrusion, it also boosts in-game sound. Everything just sounds better. I mostly play multiplayer shooters, and I really appreciate the directionality and perceived sense of distance to a sound (i.e., how far away was that footstep/gunshot). I’ve tried both the Windows Sonic and Dolby Atmos surround sound options offered on Xbox and prefer Dolby’s effect. I’m told that the mic sounds fine.
Bose StayHear headphone tips: I’m keeping these because they are easily the most comfortable in-ear headphones I’ve used. Seriously, they’re all-day comfortable. I have some wired earbuds from JVC and Sony and gave them a try. While they sounded okay, the snug in-ear canal design of the silicone tips became uncomfortable. The Bose StayHear tips are made from a super soft silicone and have a cone shape that rests comfortably against the ear canal opening, as opposed to in it, and does a good job of passive noise reduction which only improves when noise cancelling is turned on.
The active noise cancelling is powered by a rechargeable lithium-ion battery. It charges in about an hour via USB and lasts for hours of use. It can be used while charging. To preserve battery life, the circuit can be turned off while not in use.
I tried a couple of Bluetooth transmitters with my true wireless earbuds (Samsung and Bose), but it introduced an unacceptable audio lag, so wired it is.
As a bonus, the QC20s also sound terrific with my phone whether in a call or listening to music.
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation, Portability
Rated 5 out of 5 stars
Amazing! Flying is so different now!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These headphones are amazing. Sometimes you forget the difference they make in the middle of the flight... then just turn them off for a second and you'll be reminded how huge the difference is to fly with and without them. I didn't want to carry around the large over or on ear ones, so I got these; they seem to be just as good in reducing noise and they are comfortable. And so easy to carry. Highly recommended.
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation, Portability
Rated 5 out of 5 stars
Quality Costs & It's Worth It
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought these due to the noise level at work, and also to work with my Galaxy phone as I need it. The reduction in noise is very noticeable for me in the office (cuts out people who don't use their inside voices on conference calls), and works well for music. Am going to test it further on a plane next biz trip. Very comfortable in ears (an issue for me with other ear buds) and controls are pretty simple to use. Pricey, but you're getting what you pay for with this product!
I would recommend this to a friend
Pros mentioned:
Fit, Noise cancellation
Rated 5 out of 5 stars
Comfortable and they just plane work
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've been using the Bose "on the ear" headset on airline flights for years and wanted something smaller. These fit the bill perfectly. They are secure in the ear and you really forget they are there. I opted to not get the "apple" model because they are really "only" for apple products, so connecting to a normal laptop or even the jack on a plane could be a problem. This model works perfectly on everything. I did not get these specifically for making calls on my iphone, but they do work fine without the extra features. I've not stressed the battery beyond 5-6 hours without plugging in to charge so I can't say just how long they would last. That battery pack could be considered the only drawback, it's just ..... well I guess you have to put the battery somewhere. Doesn't take away from my 5-stars as I did my research and knew this before I make the purchase, so I can't complain. The actual noise cancellation really does seem on par with my older Bose set; takes the airplane noise away and if you listen to music or a movie you'll totally forget the normal airplane "hiss" noise from the cancellation. All in all I would buy again.
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
I would recommend this to a friend
Pros mentioned:
Fit, Noise cancellation, Portability
Rated 5 out of 5 stars
Bose Products Are Worth Every Penny!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I fly all the time and there are the best in-ear noise canceling earphones on the market. I had the over-the-ear Bose and they hurt my ears, and these don't. Plus the stir easily in a small case and in my briefcase. A must for travelers. Quiets the airplane noise and allows you to enjoy the music or audio book. Or justi peace and quiet.
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Rated 5 out of 5 stars
Reliable Boze sound in a small package
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased to replace a wireless set that skipped constantly. These are light weight, soft and comfortable. They provide respectable noise canceling abilities without the weight of over the ear devices. The music reproduction is awesome and clear. Best part, no echo if I fall asleep wearing these.
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Rated 5 out of 5 stars
Wow. The Sound of Silence
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I never understood the sound of silence before I got these headphones. Yes they are spendy, but when you consider the off set of the cost of therapy, they aren't so bad. Seriously, the sound of silence is so therapeutic. If you need to unplug from the family, just put these babies in and drop kind of blue and you'll go to your happy place. sure you'll see their lips moving, but you won't hear a sound from them. And take these on an airplane an it actually makes travel tolerable. Yes the battery pack is a little wonky, but get over it, it isn't so bad. The comfort is amazing no fatigue for me for hours of wear which is not typical for me for an earbud. Now I just hope I never lose these.
I would recommend this to a friend
Pros mentioned:
Fit, Noise cancellation
Rated 4 out of 5 stars
Great Technology, wish they were more durable
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought these head phones in 2016 and used them on and off over the years. The noise cancelling was phenomenal for first 3 years and so was the fit and form. Last year the cover to the noise cancelling control lost adhesion, then the insulation as the cord coming out of the plug failed and just now the adhesive holding the ear bud together just gave up. I loves the head phones and when I bought them in 2016 I paid 300dollars. For that much money i wish the adhesives would have held up. Still a good purchase and I will miss them!
No, I would not recommend this to a friend
Pros mentioned:
Battery life, Noise cancellation
Cons mentioned:
Price
Rated 5 out of 5 stars
Bose is Best (as usual)
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Probably can't say anything about these earphones that hasn't already been said. They work and work well. They work with my PC, Tablet and Samsung Galaxy S6.
I charge them every week when I travel. I've never run out of charge, but never want to either.
Pricier than others, but worth the difference.
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Cons mentioned:
Microphone quality, Price
Rated 4 out of 5 stars
Fantastic on the plane & for Conference Calls
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These noise cancelling ear buds are fantstic. I have Bose over the ear headphones as well - these are just as good for noise isolation, but far more comfortable on long overnight flights... I can easily fall asleep with these earbuds. The sound quality is really solid. The only complaint is the microphone - sometimes you need to hold these near your mouth in order to be heard clearly. Plus the price is a bit high - but you get what you pay for.
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
I would recommend this to a friend
Pros mentioned:
Battery life, Comfort, Noise cancellation
Rated 5 out of 5 stars
Great in-ear noise cancelling!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got these for my partner because he was tired of my loud videogames and they work great! The noise cancelling is surprisingly good for in-ear headphones! They're incredibly comfortable and the battery lasts a very long time. I'm incredibly pleased with my purchase.
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Rated 5 out of 5 stars
greatest in ear headphones
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was unsure at first nd tried them nd by far the best set of in ear headphones I've ever had or on the market out there. I've had the other bose headphones in ear nd out of ear ones also the Dre beats both in ear nd out....ND was just amazed by not only the quality but the sound is unreal could not believe how nice nd crisp they sound nd then turning on the noise cancelling wow you don't here nothing but the music. Just by far the best headphones still cannot believe or understand how they our that great... simply amazing what bose has done nd how they have changed the game up now other manufacturers have got to be upset with this fantastic piece of not only quality but design aswell.. if you got the money or put em on a credit card cause your definitely going to want these .. they do not want to come out of your ear witch makes them great for activities and such.....bose out did themselves
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - Black
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Cons mentioned:
Price
Rated 4 out of 5 stars
2nd purchase
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
purchased this as a gift for my father. this is the second one i've purchased within a year. my mother loved her's and suggested that my father would want one also. very good purchase. comfortable and great for plane rides. price is a bit much, however the product performance and quality are worth it!
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Rated 5 out of 5 stars
Best headphones ever!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've tried many different noise-canceling earbuds and headphones, including the Bose over-ear ones. These are, by far, the best, most convenient, and most comfortable!. They do not cancel all noise... You will still be able to hear muffled voices and sounds if you are just using them for quiet and not playing music or watching a movie. The muffled sounds are not annoying, however. These are awesome for use during flights... Really block out crying babies, engine roar, and irritating fellow passengers. Now, if they will just stop the child behind me from kicking my seat.....
I would recommend this to a friend
Pros mentioned:
Battery life, Comfort, Noise cancellation
Rated 5 out of 5 stars
Fantastic
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I spend a lot of time in airplanes. These really make flights more enjoyable. The active noise cancelling is fantastic and I only have to charge them 1 to 2 times per month. Very comfortable even for extended use.
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Rated 5 out of 5 stars
Best Buds
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works exactly as described. Don't waste your money on anything else! Beats who? Nothing compares, I can work at my computer with the QC on and can't hear my kids yelling in the next room over when they get excited. Will definitely use these for road trips, plane rides, or any time I want some quiet time. The sound, when playing music, movies, and game play is impeccable. They are so comfortable, you don't realize that you have ear buds in. Wear them for hours and I don't get headaches like I would from Beats. I will never buy anything else but these buds!
I would recommend this to a friend
Pros mentioned:
Battery life, Noise cancellation, Portability
Rated 5 out of 5 stars
Superb
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These earbuds give superb sound and the noise cancellation is particularly good for air travel. Very easy to use, and the charge lasts a long time.
This review is from Bose - QuietComfort® 20 Headphones (Samsung and Android) - White
I would recommend this to a friend
Pros mentioned:
Comfort, Noise cancellation
Cons mentioned:
Cord length
Rated 5 out of 5 stars
Absolute Silence
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
You don't realize how much noise you are surrounded by until you try these. Absolute silence, I work in a office filled with white noise, circling air fans, and people on the phone all day. I've tried several noise cancelation headphones and was about to give up until I tried these. The white noise is gone, I can no longer hear the printer on the other side of my cube. The people talking are gone except for the very loud and noisy and they are nothing but a muffle. Music is crisp and as clean as any premium over the ear headset I've tried. The ear piece material is so soft that I can wear these all day without noticing them as I work. My only complaint is the Noise Canceling component that you switch on and off has a 1 1/2 inch cord to plug into your phone. This causes it to hang out of your caring belt case or pocket when on the move. The cord to the phone is so short there is simply no place to store it. The ear piece cord length to the phone is long enough to store your phone on your hip or on the table next to your chair but no further. Attaching a inline extension cable create a tremendous electrical noise regardless of the several cable extenders I've tried. In short the cable length is what it is and can not be extended.