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Bose® - QuietComfort® 20 Headphones (Android) - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1590 reviews

96%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 14 reviews

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  • Rating: 1 out of 5 stars

    5 Big Reasons I'm Disappointed

    Posted
    elguavo

    I was so excited to buy these headphones. I read tons of reviews and everyone just raves about these. I was hesitant at the price tag but was willing to make the investment in such a good product. Wow, was I mistaken. 1 - Noise cancellation falls far below expectations. Yes, when you turn it on, some airplane or white background noise goes away. Sadly though, you WILL still hear people talking, pilot announcements, crying babies, car honking, televisions, etc. Basically, you will continue to hear everything EXCEPT 70% of an airplane engine which these are blocking. I was somewhat prepared for this, as other reviews stated that sudden noises that vary in tone might not get blocked well, but it was still worse than I expected. 2 - Poor fit in your ear. Noise isolation is WORSE than my $20 skull candy earbuds. The Bose QC 20's StayHear tips make it impossible to seal the buds tight against your ear because they are meant to rest just outside the ear canal. I tried all 3 tip sizes and watched countless YouTube videos by Bose in total frustration and desperation because, as I said, I wanted these to work so bad. But in the end, noise isolation is not even near as good as cheap buds that seal tight in your ear. The noise isolation of my cheap earbuds block more noise than the noise cancellation of the Bose model - without using any batteries. 3 - Not easy to sleep with these in your ears Might sound funny, but one of the reasons I tried the QC20 buds instead of QC15 or QC25 over-ear models is because I felt I could lean my head against a pillow or the window of a plane and sleep with them in. Unfortunately I was wrong again. The large, oddly shaped StayHear tips end up hurting your ear if you sleep on one side of your head with them in. Perhaps more annoying is that as soon as a pillow or other surface blocks the bud's microphone which is attempting to listen to external sounds to block, it starts making funny sounds in your ear. Try sleeping now! So I just ended up taking 1 earbud out when sleeping on that side. 4 - Sound quality is just OK. I bought them for noise cancellation, not audio quality. In fact, I'm not an audio expert. But when I switch back and forth between these and my cheap $20 pair, I can't notice any sound quality differences. None. 5 - The battery pack is annoying. I'm fine with recharging it every 10 hours but the sheer size and weight of that big box inline with the headphone cable is so frustrating. Well done Bose, for excluding any photos of this monstrosity in any of your product and marketing photos lest someone see it prior and decide not to buy the QC20's. Don't plan on using this with your cell phone, because once you try you'll soon stop due to this bad boy. You just extended your cell phone size by 40%. It gets caught on things and weighs the buds down to the point where you need to clip the buds to your shirt for support. Fun. Plus, the dual green lights on the battery give off so much light that in a dark train or plane it really lights up the area too much and attracts attention. I'm sorry Bose. I may be a difficult customer, but these just don't work for me and certainly aren't worthy of $300.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Hello Elguavo,

      Thank you for trying the QC20 headphones, while we hear mostly superlative comments about the noise cancelling and the comfort we're sorry to learn they did not work out for you. Bose

  • Rating: 5 out of 5 stars

    Best Earbud Style Noice Canceling Headphones Yet

    Posted
    Sluggo2013
    • My Best Buy® Member

    These phones just went on the market today, and I've been listening to them most of the day. They perform as advertised, with background noise pretty much disappearing the moment you switch the power on, very similar to what happens with the QC15 over-the-ear model that I also own. Having an effective noise canceling design in a very small, compact set of headphones has been somewhat of a holy grail for years, as making room for the bigger cans in one's carry-on bag is not always easy or convenient -- and storage space behind an airplane seat is becoming increasingly scarce. Prior in-ear models I've purchased from other brands have performed minimally well, and do not eliminated airplane noise nearly as well as my QC15's. So far, these QC20i's seem to cut noise at least as well as the 15's, which is exactly what I was hoping for. Comfort was another concern, as other in-ear designs seem to depend a lot on passive noise reduction by cramming the phones into one's ear canals. This is not a desirable method on long flights, and these designs tend to irritate my ears after about an hour. By contrast, the QC20i's earpiece design has been very comfortable so far because they sit at the outside entrance of the ear canals instead of being jammed into them. I figured the StayHear silicone tips would be identical to other Bose in-ear phones, but they are not. These have a more conical shape that uses a more gentle method of attenuating outside sounds, and they work splendidly. The angle of the earpieces is also different from other Bose StayHear designs, and this seems to have the welcome effect of applying less pressure to the outer ear area. As a result, I'm finding them to be more comfortable than my IE2's and Bose bluetooth headset. How do they sound? So far, I'm very pleased with them. Bass response is very good (better than the IE2's#, and are comparable to the QC15s #I need to do a side-by-side comparison to be sure#. These have a very pleasing, wide-range sound that one would not expect from in-ear phones. $299 seems pretty expensive at first glance, but I will say that the construction quality of these phones seems to be very high, with thick, durable-looking wires and careful, thoughtful design in all of its parts. The carrying case is made out of a neoprene-like material that reminds me of wetsuits used by surfers. It's roughly 5" x 3" in size, and is a small fraction of the size of the QC15's case -- a big deal to those of us who like to travel lightly. There's even an inside pocket to put the two other sizes of earpieces. I'm using the smaller size now, but the medium size might work better for noise reduction on a plane --- nice to have a convenient way to bring them along just in case. My only negative comment so far is that the battery/control module is only a couple of inches away from the audio source when connected. This makes for a rather awkward bundle of hardware to manage, as the battery sort of hangs off the player like a dongle. Bose must have their reasons for why they put it so close to the connection point #easier to put in your pocket and still leave enough cable length to reach your head, perhaps#, but it's still somewhat bothersome, and I wish they had provided more cable length between the battery and the source device -- maybe 6" or so would seem optimum. The very short cable seems to bend more severely than necessary when placed in your pocket, which makes me worry about straining the internal wires. I hope this was taken into account in the design. The only test remaining is to see how these work on an airplane. Based on what I've experienced so far, I just might leave my QC15's at home on my next overseas flight!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    $300.00 For earbuds?

    Posted
    Davinger
    • My Best Buy® Elite Member
    • Top 250 ContributorTop 250 Contributor

    It took me some time to gather the courage to get the $130.00 for the standard Bose headset. I discovered that they weren't machine washable. So I went back to the $12.00 sets but that was like getting out of a brand new Mercedes sports car and going to a suncompact witout AC. When I was in Scotland last time I found I had a few hundred £ left in my wallet and didn't really want to take the beating in currency exchange so in the airport duty free I went on a shopping trip. I bought an Around Ear set of Bose noise canceling headphones and was amazed that the jet engine sounds went completely away. Since then I've owned 3 other pairs of noise canceling earbuds and they can't compare with the around ear. They're fine for a central air conditioner but not much more. The QC20 (SMSG) is in a completely diffrent world. Unlike the standard Bose earbuds that end in a tube the QC20 have a small comfortable stopper at the base. This modification makes the noise canceling spectacular, even better than many other around ear sets. This feature alone makes it worth the price. The microphone quality is very good when inside I haven't tried it in the car with the top down yet but my car is equipped with Bluetooth. These earbuds will cancel road noise inside your car and it tends to dull down my wife's voice and I have to take one ear out to hear her. I would suggest that Bose move the noise control sensor a bit further up the cord as it's only 2 inches from the jack and makes it cumbersome. When in a quiet room with them on it does produce some low level static. I don't know if this is a defect or just normal operatiion. The battery has a very Ling life and came out of the box with a full charge. I slept with them playing music for 3 nights before I woke up and noticed that I could hear other noises. It took about 45 minutes to recharge them completely. I had the music on relatively low and they were comfortable. The first night the left ear came out twice. They lay flat so they don't poke into my ear. The sound quality is poor with noise canceling turned off. Bose has outdone themselves and I hope to see the price drop. While they're good for the executive they're well out of the price range of most people. This is an awesome gift for the traveler! They fit in your pocket and since nearly all airlines have switched to the standard jack they work just fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Noise canceling great on plane and train

    Posted
    waspman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is actually my second QC-20i. The first one I got for myself. Within a few weeks, I purchased one for my wife for our return cross-country trip. My daily commute consists of two, sometimes three, modes of public transportation--commuter train, subway, and sometime light rail. These do a fantastic job of canceling most ambient noise which allows me to listen to the music comfortably. The sound quality seems better than my high-end ear buds I had been using but I think some of that is because there is no competing with other sounds. I wanted to get an over-the-ear model. The Bose model outperformed others in the noise canceling department but I got spooked with reviews on how the Bose model eats through batteries. This in-ear model recharges quickly and holds a charge many, many hours even in "quiet mode." What I was surprised about--and in a good way--was how good it was in the "aware mode." Unlike my ear buds (or with these simply turned off), I can here surrounding noise in the background pretty darn well. I found this useful when walking the streets of DC, when I wanted to hear what was delaying the train this time, or if I wanted to hear the ocean in the background at the beach. Very clever design. I was also relieved these are quite comfortable. They come with three sizes. I needed the large; my wife the small. With the high-end ear buds, two or three hours was my limit. On the entire trip to LA, I never took them out except to be polite to the stewardess--which was unnecessary on "pause" and in the "aware mode." The only area where I would nick these on rating is when I'm using them with my iPhone 4. The controls work fine and I get the same positive results as with my iPod and iPad. However, my wife had some difficulty hearing me when I was talking to her on the way home from a commute. She has not experienced this problem, however. I don't know if it is because she has an iPhone 5 or if it is because I was talking from an area with high level background noise. My guess is the latter, so I couldn't nick it a full star. Maybe I would give it a 9.5 out of 10 if that were the scale. On the trip to LA, I was blissfully watching DirecTV almost completely unaware there was the proverbial baby crying. When I tuned back into reality for landing, the first words my wife said was, "I can't wait to get off this plane and away from all that crying." My wife usually oohs and ahhs over everything less than two years old so it must have been bad. I was aware a little bit because people were taking turns walking up and down the aisle to calm the child down. That's when I knew what to buy for my wife for her birthday. No in-flight TV for the return trip but we were both lost in our music. (And, yes, there was another baby.) Best Buy doesn't sell this but Bose makes a wall jack for charging (comes with the cord to charge through your computer) and an airline jack. It might be worth going to Bose for one or both if it suits your style.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic-- worth the money

    Posted
    PennyAO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased these on the recommendation of several of my co-workers, as we all travel frequently, and have dealt with noisy or distracting airport terminals and planes. They were worth every penny. They come with a nice, 3x5x1 1/2 inch, zip-close carrying case, that fits the headset itself, the charging cord, and two extra sets of flexible ear inserts--perfect for travel. My sole complaint is that the case itself has the Bose logo in clear grey on the outside of it, which made me worry that they would be easy targets for theft (the logo is also much more subtly marked on the zipper tag, so I'd have preferred that be all). The set itself has an inline volume control and mute/pause, and a clip to attach to your clothing with an overall length of 4-4 1/2 feet, so plenty of room to tuck into a pocket while moving, or to move around if your device is sitting nearby. After purchasing them, I tested them at home, by having my son ring the doorbell and letting my 4 large dogs bark. Without the noise dampening, I could hear them; once I turned the noise dampening on, wow! Almost completely gone, even sitting 4 feet away from the front door where they were barking and at the same volume. We then traded, and my son tested them the same way, then with me clapping 1 foot in front of him, yelling and banging on a pan in the kitchen. We took them outside, as the LifeFlight helicopter went over the house, and as emergency sirens were sounding nearby. My son wore them as we drove across town to a birthday party amid honking horns and traffic noise. Again, each time, the background noise suppression was fantastic. During my next travel, I had a family of 3 crying, toddler age children sitting behind me on the plane-- turned on noise suppression, and not only did that disappear, so did the noise of the plane itself. I used them in the hotel, and they blocked out the noisy people above and outside the door. I highly recommend these in noisy circumstances as a result, and issue only this word of caution-- these are Not the earbuds I would recommend for working out out-of-doors or while driving, as they will completely block out the noise of other people or animals approaching, sirens, and honking. Well worth the money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for programmer in office environment

    Posted
    robinnelu
    • My Best Buy® Member

    I have been programming for 15 years and every office I have worked at I have had the issue of office conversations distracting me from focusing. Programming requires that you focus on a lot of details at once and you need to be able to spend long periods of time following logic. I have been so frustrated that employers put programmers in noisy cubicles and expect them to just ignore all that is going on around them. I purchased the Bose over ear noise cancelling headphones (quiet comfort 15) but these were painful on my ears after a day of work - pressure on my glasses was too much. I was skeptical that the in ear version would work effectively, but I purchased them and returned the over ear headphones. I have been in heaven since purchasing these headphones. i can work and I do not hear the conversations around me. Loud laughter sometimes comes through, or if there is a loud conversation right by me - but music along with the cancellation feature drowns out most everything. People in the office now know that when they come up behind me they need to do something to get my attention because I cannot hear them and I am in the zone. It is wonderful and so worth every penny. As for sound quality, I don't feel qualified to speak on that. I typically listen to white noise or classical type music. When I listen to regular music it sounds fine, high quality sound was not my goal which is not to say these are bad in any way.The only issue I had early on was getting the headphones in my ears comfortably. Over time I have adjusted to them and they fit well. They come with other size ear pieces but I have not tried them. The unit has a small box attached to it for the noise reduction - I set this on my iphone and set them both on my desk, or in my lap - I don't have any issues with this. I charge the unit by plugging it into my computer when necessary. You do want to try to turn off the unit when not in use to save battery.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best I've used

    Posted
    Rider

    I've gone through a number of headphones over the years and these are without question the best. They replace the Bose Quiet Comfort 2. Those worked fine, however, I just did not find them comfortable for more than an hour. And of course you deal with the bulk issue that may or may not be a consideration for some. The QC 20's are very comfortable for extended periods. And they don't fall out of my ears, a problem I've had with other "in the ear models". I find the sound quality to be excellent. I'm not an audiophile. I'm looking for good clear sound and these deliver that. As a frequent flyer, noise cancellation is an important issue. Probably the main reason these got my attention in the first place. On that score I'm very pleased. With the noise canceling on, most outside noise is gone. The Aware feature is very useful also. I'm getting a full days use with noise canceling on. Of course, having to recharge may be a negative for some. They do recharge in about 2 hours. My old QC2's used a replaceable AAA battery. The upside is that they still deliver acceptable sound when the noise canceling battery has been depleted. Now the price. Not cheap. Some might argue not worth it. I disagree. The old adage, you get what you pay for, might apply here. I believe it does. The price hit happens just once. The hours of comfort, sound and noise canceling, in my opinion have made this a purchase I don't regret.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great noise cancelling, Ok sound quality

    Posted
    StevePerry
    • My Best Buy® Member

    Now that I frequently fly or take the train I needed to get headphones to block out background noise. My previous cheap sony headphones did not block sound so listening to music while traveling was not very enjoyable. I went for these headphones because of bose's reputation for excellent noise cancelling technology and for the compact size the 20i provided. What's Good: - Noise cancelling ability: So far I've used these at the airport and I'm impressed. With the headphones turned on all I can hear in the terminal is the person talking next to me and sometimes announcements made over the loudspeaker. Both of these are pretty muffled. Once I turn on some music I can't hear anything but the music. On the plane I could somewhat hear when the flight attendants made announcements but when you're playing music thats about it. I've yet to hear any popping sounds from overloaded microphones that are part of the noise cancelling circuitry. - size: These headphones are small and easy to carry around. They're not bulky at all. - comfort/ fit: The headphones fit well. I use the medium sized ear bud piece and the headphones fit securely and comfortably. Its nice to rest your head on something and not have a band getting pressed into it. What's not good: - sound quality: The first time I used these I was unimpressed with the sound. The bass was overpowering and the music sounded muddied. I was able to alleviate most of the problems by changing EQ settings but its still not the crisp, encompassing sound I expect for headphones that cost this much. Don't get me wrong the sound is good but I expected better. I suppose this is the trade you make for noise cancelling. Do note that the headphones work without the noise cancelling turned on however to sound becomes very mediocre. Bottom line: Despite the sound quality I plan on keeping these headphones for traveling. The noise cancelling is impressive and about makes up for the sound. For someone looking for better sound quality I would suggest looking at noise isolating earphones instead.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simply amazing sound isolation and cancellation

    Posted
    MG60130
    • My Best Buy® Elite Plus Member

    I never thought I would spend $299 on a pair of ear buds but Bose headphones have always impressed me. I have a pair of the on-ear QuietComfort 3 Acoustic Noise Cancelling headphones that I purchased from Bose at least 5 years ago and they have always performed up to the task. The sound quality for a pair of semi-small headphones is fantastic, deep base tones, great high frequency response and overall quality. The only draw back to them was traveling with them was a little hard due to the size. They didn't fold up small and I found that on an airplane they didn't quite cancel out enough of the background noise and since they were on-ear they let a little noise in. I have a trip coming up where I will be flying a lot and wanted something smaller with more sound isolation. I saw the commercial for these and wanted to give them a try. I have yet to fly with them but just testing them inside the house I can run a large microwave and stand less then 5ft away and if I didn't see the light on in the microwave I wouldn't know that it's running. I pulled them out of the box and I'm blown away at their performance. I want to say that my hearing is in excellent shape as well so it's not a case of hearing loss being a contributing factor. The overall quality of sound is fantastic for ear-buds however don't expect super deep hard base hits from them (they are only ear buds). I'm not disappointed at all with their sound quality and would HIGHLY recommend these for anyone that needs to shutout the world while listening to music. The one advantage with these is they also have a "aware" mode which you can turn on. This lets in a little bit of outside sounds on purpose and can be toggled on/off from the button on the cord. OVERALL: Bose hit this one out of the park in terms of performance, fit and functionality. I think that the battery box could have used a little tweaking in terms of location on the line but it's not anything that would keep me from recommending them. I only rated it lower than excellent on Durability because I just got them so haven't had a chance to wear them. My other pair of Bose headphones has been excellent and after 4-5 years of use finally started showing wear. They are still working though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent - but nothing blocks all outside noise!

    Posted
    Jack
    • My Best Buy® Elite Member

    I purchased the Bose SoundSport earphones prior to these, but they let in far too much outside noise. So I traded them in and upgraded to the QuietComfort. QuiteComfort Earphones block a lot of the outside noise. (But I have no idea how there can be so many customer reviews saying that they block out ALL outside noise. They block a lot of it, but a long way from "all" of the noise. The only thing I can figure is that those people were hard of hearing to begin with.) I belong to a Planet Fitness Gym. Like most average gyms, they have some poor quality, often annoying, music piped in through overhead speakers (ironically, my gym uses Bose speakers). There are also the typical gym-type noises. Nothing extremely loud, but for me it is a much nicer experience to listen to music rather than gym noise. These earphones definitely do the job. If you listen to quiet music - meaning not a whole lot of instrumentation - you can still hear outside noise as clearly as the music itself. For a solo music performance, for instance, I find myself wishing that the earphones could increase the volume beyond their maximum. My previous gym-use earphones were Sennheiser/Adidas Sport earphones. They weren't noise canceling, but they went fairly deeply into the ear canal and blocked most outside noise. They cost me about $80 two years ago. The QuiteComforts are much more pricey earphones, but they definitely provide top quality sound while eliminating most outside noise distractions. I do wish Bose would use a little of that 16 hour battery juice to pump up the volume though. They don't necessarily look like they will easily stay in place in your ears, but they really do - and they remain comfortable. I'm more of a bass fan than an audiophile, so I think they could deliver a lot more bass, but the bass they do deliver is good and clear. Better than most earphones! Contrary to some of the reviews, I don't personally find the battery, which is connected very closely to the phone jack, particularly annoying. And I do a lot of emailing from the exercise bike. I would give them 5 stars if they were louder and/or cheaper! If your looking to put some serious cash into some top quality earphones, these are an excellent choice. Nothing is perfect!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but not Great.

    Posted
    Serge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bose, a brand name that most people can recognize when it comes to audio. I was looking for a more comfortable set of headphones for traveling that still had quality sound and figured that for the price and name, these would fit the bill. My comparisons come from a variety of previously owned headphones, but most recently the B&W C5 S2. First off, the active noise cancellation. It really does work amazingly well. I can't say that there are really any faults with that. Had a couple of 8-11 hour flights and they almost took you out of the noise completely, probably a 90% reduction of your general engine and chatter noise. The box is a little cumbersome but nothing you can't manage and the battery life is phenomenal, I would say I got my 12+ hours per charge out of it. Now the part that left me a little disappointed and wanting more. The sound quality itself. Don't get me wrong, it sounds better than I would say your average set of headphones that come with your phone. But the richness and clarity that you experience with some of their home products, well that wasn't there. It's a very unoffensive sound, if that makes sense. It's good at all ranges, but doesn't shine anywhere. Now I don't mean heavy bass like Beats, don't care for that. The lows are mild and unobtrusive, but meddled. The mid's are fine enough, but if you listen to anything with a variety of instruments and sounds, they all blend together, not in a sweet harmony, but as if it were just a single entity. The high's are in the same category. They are definitely comfortable though, wore them for 8+ hours straight and only felt a little soreness that quickly dissipated by taking them out for 10 minutes. The seal is about 95%, I couldn't really get one side without twisting it a bit which kind of led to the discomfort after a few hours. Overall, much more comfortable for long trips than the B&W C5. All that said, if you want good sound, phenomenal noise cancellation and surprisingly good comfort, these might be worth the cost. But if you care more about the quality of sound than perhaps the ANC, I would look elsewhere.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Best Noise Cancellation Headsets Available

    Posted
    AndroidLoverNumberOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bose still makes the best noise cancellation heads available on the market. Whether it is over the ears, cover the ears, or this in-ear version. [Disclaimer 1: As with all headsets, go to your nearest BestBuy and try them on. It is better than reading hundreds of reviews like this one.] [Disclaimer 2: This review is based on the noise-cancellation aspect of the headset. Sound quality is a personal preference, and what works for me might not work for someone else, so I will not mention it.] I travel extensively internationally, and Bose has never disappointed me. I had the QC-15 for quite a while and love it. QC-15 blocks out noises better than QC-20 because QC-15 covers around the ears, but it is hard to sleep in QC-15 because of its shape. The in-ear design of this QC-20 solves the problem, and I sleeps very well every time I fly. I've experimented with Beats Executive, but found the hissing sound too pronounced to ignore. It is comfortable, but since it "cancels" new noises by creating a new noise, it just isn't for me. QC-20 cancels out noises almost completely if you're able to find the correct fit of ear-tips. Bose gives you three pairs in the box, large medium and small, and you should be able to find one that fits you. Sometimes I drive in these. My commute time on a noisy southern California freeway is about 2 hours a day and it works very well when driving, but sometimes maybe too well. I recently decided not to use it any more while driving for safety reason. The only downside of the QC-20 is that the control module could weight on the cords, pulling down on the ear tips. When the ear-tips are fitted snugly in your ears, it could cause some discomfort if you have to wear it for an extended period of time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pricey and Worth EVERY Penny

    Posted
    ChairmanClench
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have owned almost every version of the Bose QuietComfort headphones. Even compared to the most recent version, the QC15, the new QC20 is absolutely the best! The noise cancellation has been taken to another level... it blocks out even more noise than the QC15. The QC20 will also play if the battery is dead, which none of the previous QC headphones would do. I also prefer the in-ear style of the QC20 instead of the big clunky over the head style of the older QC headphones. The older style was comfortable, but if worn for long periods of time would make your head warm due to the foam used. I have been impressed with the battery life on the QC20 as well... I am getting close to the 16 hours Bose claims. Plus, it recharges over a standard micro-USB cable! Thank you, Bose for not making a proprietary charging cable!!! I'd like the carrying case to be a little nicer, considering the price. It is just a neoprene pouch. Something that held the pieces in place and wound the cord would be nicer for this much money. This is a pretty small complaint, though. Speaking of money, yes these are expensive. They are the same price as all the prior versions of the QC headphones, so I'm not really complaining. After a few months, you may be able to pick up a refurbished version somewhere if you want to save a few bucks. I find the StayHear+ system Bose uses to be very comfortable and stable. I was able to get a good seal and they fit great for me. Three suggestions for the next version of this product: 1. Wireless - Bluetooth would be great!! 2. Sweatproof - please coat these using one of the new water/sweatproof nano-coatings 3. A better carrying case

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent noise canceling earbuds...

    Posted
    TekGen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    For all of the noise canceling earbuds... these are probably some of the best. I really like the option to turn off the noise canceling and they are still functional earbuds. However, as Bose noise canceling products go... I at some point have owned or still own the QC1, QC2, QC3 and QC15... and if earbuds are not a requirement any of those are far superior noise cancelers. As far as Bose earbuds go... I recently replaced the Bose iME2 (cord frayed at the ear bud after many years of heavy useage/travel. Usage including using them in my motorcycle helmet. Sound quality in the QC20 doesn't seem as good... but since I don't have a working pair to compare to I cannot be 100% sure. As a noise canceling phone earbud/headset... not super happy with it. It is actually disorientating/uncomfortable to use has hands free because of how you hear yourself. Hard to explain, but I don't have that experience with the QC2, QC3, or QC15 when I use them to talk on the phone/skype/etc. I think the best way to describe it is like it is trying to cancel out the sound of yourself where the others may not. However, turn off the noise canceling and it works nearly as good as the iME2 or any other handsfree earbuds. As comfort goes... they are still more comfortable than most earbuds I have used. They stay in my hears. And nearly as comfortable as the iME2... but they stick out a little further so you will notice if you wear them under a helmet, beanie, etc. Battery lasted 2+ hr flight and the proceeding 3+ hr bus ride up the mountain. To be fair... they were not on 100% of the time so I can't definitively tell you if they lived up to or beyond their specified time. I will be using them on a 14hr+ flight shortly... if I can update this with that info I will. As a side note... and really the same as anything else like this... but very easy for forget that you left it on and find it flat dead the next time you go to use it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great sound when noise cancelling is on

    Posted
    Mozman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I really enjoy the Bose QC20. They sound great when the noise canceling is on. The noise cancelling feature, is what I wanted for my commutes on the bus and walking through the city streets. Be forewarned that it will not completely cancel out (silence) all outside noises. It will muffle the sound considerably. For example, if someone is talking to you, you will barely hear them. The same for the loud city noises, like horn honking or sirens. You will hear them, but it will be very muffled. It is great that you can quickly turn off the noise cancelling with the push of the remote button, or switch off on the battery unit and still be able to listen to music. When turning off the noise cancelling with the remote, the headphones allows sound to pass through. But it will sound like the outside sounds come through a speaker, as opposed to the sounds naturally filtering through the earphone's silicone tip. But you quickly get used to it. Sound quality: when the noise cancelling is on, you can hear all of the music (high treble and low bass). You will hear the full sounds less when the noise cancelling is turn off (either from remote or switched on on battery pack).... unless you are listening to music in a quiet space. Battery life: I have not tested the limits of the battery life. In my 1.5 hr commute (each way, 3hr total), I will always charge them up once a day. Remote: I got the android/Samsung version. It works perfectly with my Samsung Galaxy S6. I'm so happy to have volume control. I have not tested it on any other Android phones, but will try to do so and update (if I can). I do recommend these earphones for anyone. I used the Bose IE2 prior to these and would not want to switch back. These allow to sit in complete quiet on my bus ride, or hear my music in full clear sound, as well as when I'm walking in the city streets.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent noise reduction earbuds

    Posted
    Genthar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My etymotic headphones that I have had for many years have finally started to break down, probably because I use them as earplugs while mowing the yard, as well as just for general listening. I have an original pair of the Bose Noise Cancelling headphones in the "over the ear" style, but they're a little awkward for use around the yard, so I decided to give their earbud version a try. I have to say I'm impressed. The noise reduction seems to be better with the earbuds than the old original headphones, and the sound-quality is very good. These aren't audiophile/studio quality earbuds (like say a set of Shure SE535's), but, their sound quality is still very good. And I'm going to be using them in a noisy environment anyway, so no need for ultra quality at that point. The NR feature is excellent, almost eerie when you try it in a low-noise environment. I have yet to try it in the yard, but I don't doubt they will be just fine. I used to use my older headphones in airplanes, and they worked just fine. I think I may retire those, and just take these instead. The earbuds are very comfortable, and the little hook mechanism seems to do a very good job of keeping the buds in place. They come with three sizes of cushions to customize the fit. I ended up back on the "Mediums" after trying the other two. Since I'm not using them with a phone, I can't speak (haha) to the microphone quality, but it works well in the "ambient" mode where you can hear some ambient noise as opposed to total noise cancellation. The only thing I can ding it on, besides the price, is that it does have a small box on the line near the mini plug. It's there because that's where the battery, main controls, and I assume, the electronics to run the NR. There's no help for it, you have to put that stuff somewhere. It's not huge, or too heavy, but you will need to tuck it in behind your iPod/phone/device or otherwise strap/pin it down so it doesn't flop around. Overall I'm pleased with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Sound Cancelling Tech EVER

    Posted
    SandraZ
    • My Best Buy® Elite Plus Member

    These are the absolute BEST sound canceling technology EVER - and I have owned 2 previous Bose QC models (see below) - I wanted less bulky ear buds this time to increase comfort (I am on phone calls and/or blocking out background noise ALL day long) and I listed to audio books at night and falling asleep with headphones on is not so comfortable. These ear buds block out more background sounds than any other model I have had before!! Not just white noise/airplane type noise, these even block people talking, TV, etc. I was slightly concerned about the inline "brick" which holds the sound canceling circuitry. Since I am a heavy user - some Velcro or clear packing tape attaching the brick to my case works well to keep it from jerking around but the quality of the technology FAR out weigh my concerns, I am DELIGHTED!! Just be sure to always get the 2 year service plan!! (for any headphones really - wires can break, accidents happen). Background experience with previous models: Frequent air travel prompted me to purchase the Bose QC 25 (over ear) 4 years ago. They worked well for blocking white noises such as plane engines but only slightly dimmed background office noises. Then I upgraded to on ear QC3 headphones which were just as good and didn't pinch around my ears/glasses like the over ear headphones did. The only complaint on both models is the detachable cord always snagged on things and ripped out of either end and the cord would wear and break or short out - replacements are around $30. Recently my QC3's broke in an accident - I ALWAYS purchase the service plan at Best Buy for headphones or anything mobile - So I replaced them with the ear buds and am VERY happy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing upgrade from the older mie2i version

    Posted
    mshockle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I previously owned a pair of bose mie2i for the iphone which is like a 'normal' version of the quietcomfort sans the noise cancelling. The mie2i was a terrific pair of headphones and I used them for two years without any issues worth mentioning. Recently those headphones broke and I decided to go to Best Buy to get the exact same model. I saw they now have a regular version and a sport version then the quiet comfort and I said why not... Anyways, what an AMAZING difference the quietcomfort is. There are two modes, with and without the noise cancelling. The noise cancelling needs to be manually turned on which blocks out even loud train noise that any commuter is familiar with and other things like howling wind BUT does not prevent you from hearing people if they are speaking loud enough. When you do not have the noise cancelling on it still filters out excess sound in a way that the mie2i never could match. One other thing is that the noise cancelling device requires charging but this is very minor and I only have to do it once every few days and that for not very long. You need to be mindful of where the cancelling device is as I can see snagging it and damaging the cord if you are not careful but I find that it grips fairly well to my case (the otterbox) and the extra cord length accommodates this perfectly. I highly recommend this to any one out there who values sound but doesn't want to have over-the-ear headphones which are quite bulky (in my opinion ). Do not let the cost deter you as the investment is worth the reward.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic noise canceling ear buds

    Posted
    frequentflyer
    • Verified PurchaserVerified Purchase

    I have a pair of Klipsch Noise canceling headphones (over the ear). The sound is great, but i found them uncomfortable to wear for the 12 - 14 hour flights to Asia, which is the main reason I have them in the first place. The bulky size of a full over the ear noise canceling headphone is a disadvantage when trying to travel light. I was looking for a more comfortable noise canceling headphone - primarily to use for lengthy flights. Upon doing some research, I saw several comments that the Bose noise canceling ear buds were exceptional with noise canceling and extremely comfortable. I bought the Bose - QuietComfort 20i just prior to a trip to Japan. I was completely satisfied with the excellent noise canceling performance and comfort of these ear buds. I find I am actually using them on a daily basis which I was not planning on. The small size (compared to a full size over the ear noise canceling headphone) makes it easy for me to have them stashed in my computer bag and have with me at all times. In a studio environment with no ambient noise, I am sure there are several products available with exceptional sound quality at a lower price point. In the real world, the noise canceling feature of this product allows one to discern details in music at a much lower volume level than with traditional ear buds. I key benefit in my book. Not an inexpensive product, but worth the price if you a looking for excellent noise canceling in a compact comfortable package.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overview of Bose Quietcomfort 20i Earphones

    Posted
    Wattstriker
    • My Best Buy® Member

    These earphones live up to every fantastic review that they are given. If you're not familiar with noise cancelling, it's important to note that noise cancelling doesn't that every single surrounding you will be completely cancelled out. You won't be completely deaf to your surroundings with these earphones, but it will eliminate essentially all irritating background noise. A very loud environment will become substantially quieter. I've tested the ability in several different locations, and it's unbelievable how well these work. Any constant noise (i.e. an air conditioner, fan, refrigerator hum) will become completely silent even when you're very close to it. A loud public gathering will be reduced to a dim collection of noise - barely noticeable if you're listening to music. The question arises: is this product worth the price? I'd argue - absolutely (100%) if you travel frequently in public where noise is likely to be an issue when you want some peace and quiet while listening to your music. Perhaps you're a frequent flyer or someone who gets to work via public transit. These are almost essential in those cases. If these descriptions don't exactly fit you, then it might not be completely worth it. To sum up - these are excellent earphones. They are worth it when your lifestyle consists of listening to music in possibly crowded public places, or if you prefer listening to your music with considerably less background noise.

    I would recommend this to a friend