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Customer Ratings & Reviews

Model:
QUIETCOMFORT 20I HEADPHONES
SKU:
9154082
Your price for this item is $249.99

Customer reviews

Rating 4.7 out of 5 stars with 826 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers consistently note the excellent noise cancellation and comfortable fit of the QuietComfort® 20i Headphones (iOS). Many also praise the headphones' sound quality, particularly the bass response. However, some customers find the price to be high and the cord length somewhat short. A few users also point out compatibility limitations with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 826 reviews
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for in flight entertainment and very comfortable they dont fall out like other. Pretty expensive for what they are, a wired head set

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation, Portability

    Rated 5 out of 5 stars

    Compact and great for travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blocks noise and has great sound. Compact to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are comfortable and block out outside noise really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    noise cancelling is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested out several styles of Bose headphones before picking these. I commute to work by train, and it's virtually impossible to hear anything clearly on normal headphones without the volume near maximum. I was impressed with these the second I turned on noise cancellation, without having hit play on the actual music. Once I started the music, I was blown away by what I was hearing. It would be a disservice to call these "earbuds." Still, as great as they sounded in the store, I was worried that I would be disappointed the first time I wore them during my commute. They lived up to everything I felt about them in the store and softened the blow of having spent so much money on them (something I swore I'd never do for a pair of headphones, but these converted me). These sold me on Bose as a brand, and I'm still looking for any excuse to buy a pair of over-the-ear or on-ear headphones. The in-ear headphones without noise cancellation sounded great as well and would have sufficed in less noisy environments; however, I highly recommend these if external noise (such as a loud train) factor into your decision at all. Also, whatever you're listening to remains in your ears; I have taken these out to listen for noise bleeding, which is non-existent.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Noise cancellation
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Solid headphones with a few issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend lots of time on planes so I wanted an in-ear, noise-canceling headphone. Additionally, I wanted a pair of quality in-ear headphones to listen to music while snowboarding so I thought I'd give these a try. These fit well and are comfortable for long periods of time (I've worn them continuously for 3+ hours) and stay put during activities. The noise canceling is excellent and sound quality is good, though they don't have enough bass or volume for my tastes. The sound canceling electronics box is large (about the size of a newer generation iPod Nano) and needs to be charged with a separate cable. Mine transmit a very annoying clicking sound when first starting up that eventually goes away after I push various control buttons numerous times. Overall, these are OK: comfortable, great noise canceling but they are awkward, bulky and not loud enough.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Mark, thank you for reviewing the QuietComfort 20 Headphones! We're glad you enjoy the comfort and noise canceling they provide and we're concerned you are hearing a clicking sound. We encourage you to contact our Support team to discuss this issue, and perhaps the loudness, at https://www.bose.com/en_us/contact_us.html. Again, thank you for taking the time to provide feedback.
      Have a great day
      Suzanne - Bose Support Bose

  • Pros mentioned:
    Fit, Noise cancellation

    Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the head phones sound great and stay in place in your ears

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Fantastic-- worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these on the recommendation of several of my co-workers, as we all travel frequently, and have dealt with noisy or distracting airport terminals and planes. They were worth every penny. They come with a nice, 3x5x1 1/2 inch, zip-close carrying case, that fits the headset itself, the charging cord, and two extra sets of flexible ear inserts--perfect for travel. My sole complaint is that the case itself has the Bose logo in clear grey on the outside of it, which made me worry that they would be easy targets for theft (the logo is also much more subtly marked on the zipper tag, so I'd have preferred that be all). The set itself has an inline volume control and mute/pause, and a clip to attach to your clothing with an overall length of 4-4 1/2 feet, so plenty of room to tuck into a pocket while moving, or to move around if your device is sitting nearby. After purchasing them, I tested them at home, by having my son ring the doorbell and letting my 4 large dogs bark. Without the noise dampening, I could hear them; once I turned the noise dampening on, wow! Almost completely gone, even sitting 4 feet away from the front door where they were barking and at the same volume. We then traded, and my son tested them the same way, then with me clapping 1 foot in front of him, yelling and banging on a pan in the kitchen. We took them outside, as the LifeFlight helicopter went over the house, and as emergency sirens were sounding nearby. My son wore them as we drove across town to a birthday party amid honking horns and traffic noise. Again, each time, the background noise suppression was fantastic. During my next travel, I had a family of 3 crying, toddler age children sitting behind me on the plane-- turned on noise suppression, and not only did that disappear, so did the noise of the plane itself. I used them in the hotel, and they blocked out the noisy people above and outside the door. I highly recommend these in noisy circumstances as a result, and issue only this word of caution-- these are Not the earbuds I would recommend for working out out-of-doors or while driving, as they will completely block out the noise of other people or animals approaching, sirens, and honking. Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very effective noise cancelling. Comfort was good too.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    OK for air travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the QuietComfort 20 Ear phones on most recent trip abroad. Thery worked quite well in the noise cancelling department. I never have liked the fit of these earpieces . This style has been used on previouls Bose Headphone models. Maybe it is the size of my ear, can not get the good fit required as they easily fall out with the smallest tug on the chord. Battery life so so. Make sure to recharge before each use as they do not hold a charge if not used for long periods of time

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Unbelievable quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never used the Bose noise-cancelling earbuds or headphones because of the cost. I have a co-worker who is very loud and so I thought I'd give them a try. Incredible. I use the earbuds because I wear eyeglasses and these are comfortable and do the trick. I hear virtually no outside noise.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation

    Rated 5 out of 5 stars

    So good I bought these again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair that I purchased over 5 years ago and the noise isolation on/off button broke. I decided to keep them rather then trade in because they still work but can't turn on/off noise cancellation. I was headed on a VERY long trip with very long flights so I wanted to be able to toggle it on and off without taking out the buds each time. These are really some of the best noise cancellation earbuds on the market. Highly recommended. Battery on them lasts a long time and (unlike the wireless QC30, which I also own) you can charge them while you use them so you don't have to stop using them to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Better noise cancelling than I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also have the over-the-ear Bose noise-cancelling headphones, and have been using them on airplanes for a while. I didn't think the earbuds would do a good job of cancelling airplane noise, but I was pleasantly surprised that they do in fact work well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    So glad I bought these.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are so incredible. I wasn't sure if they would do what I wanted, but they certainly out preformed my expectations. I would recommend this product to anyone and not think twice about it. The price is a little high but I am completely sold on them. Sound quality and noise canceling is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Noise cancellation

    Rated 5 out of 5 stars

    Fantastic sound quality, this is a best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have fantastic sound quality. The Noise cancellation works perfectly. I can listen all day at work without recharging and they are very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 4 out of 5 stars

    perfect subway buddy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got sick of buying and replacing earphones, I take the subway everyday to go to work and as a nurse, I need some quiet. THIS BOSE EARPHONES IS THE ONE!!! Soon as i turn it on everything just go quiet, all I hear is my music, at times i just turn it on without anything playing just to have quiet times. And bestbuy store pickup works perfect for my schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Best buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my Shure buds, so I bought these as a replacement. This was a good buy. I originally bought the buds for a monitor system when playing bass. The noise cancelling is phenomenal and the sound is incredible. Buy these buds if your looking for great buds at I feel is a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Noise cancellation

    Rated 4 out of 5 stars

    Effective, noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work well. Noice cancelling feature is quite good, though I cannot compare effectively to others. Earpieces are reasonably comfortable and stay in place. Not sure if I would have preferred wireless instead.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    excellent for airplanes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, sound cancelling is amazing for listening in noisy environments. I wish power lasted longer for listening to a pocket device like an ipod, the included cable let's you charge/power the sound cancelling from a USB port but it's very short. The ear plugs are pretty comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Noise cancellation

    Rated 5 out of 5 stars

    Outstanding noise-canceling earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Bose audio product - I also own the QuietComfort 15 headphones and SoundSport Bluetooth earbuds. I bought these to be a more compact replacement for the QC15’s while traveling and I have to say I am amazed by the noise cancellation and audio fidelity aspects of these – seem every bit as “quiet” as the QC15’s and with the high audio quality of the SoundSports. The size of the battery/noise processor element is not a problem and it seems to have the advertised long battery life. I was hesitant due to the price but after using these I have no regrets. Really outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll be honest, I was very hesitant about spending this kind of money on headphones. But for a 10 hour flight, these are nothing short of amazing. With the noise reduction on, you can lose yourself in your music or movies. Very nice headphones and well worth the money!

    I would recommend this to a friend