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Customer Ratings & Reviews

Your price for this item is $254.99
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The comparable value price is $299.00

Customer reviews

Rating 4.3 out of 5 stars with 4174 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 4,174 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best way to replace the AirPods from Apple

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best buy ever!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound ever...Bose will never disappoints...!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound very good better than the previous version of them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Boss bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Excellent sound and quality. Quite mode is superb.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect truly wireless earbuds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sounding truly wireless earbuds. Compared to other buds, these are great out of the box! Even better, they come with customizable EQ so you are able to tune the sound to your liking. Love the way you can also customize the fit to your ear as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best noise canceling headphones I been used!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones really good sound worth it

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in the gym daily you have to have a good set of earbuds and these buds serve their purpose

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product high quality great noise cancelation

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Bose air buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left air bud sounds like it has a short, I notice it keeps going in and out. Really low sound. It also has issues connected.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, This is not the experience which we would expect. You have a 1 year warranty and lifetime of support available for your product, thanks for taking the time to look at our suggested troubleshooting. Please reach out to us via https://bit.ly/3UNtwsQ so we can assist you further. Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Cheap plastic made (poor disigne )

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds of this product is good but the cap of headphones broke on my set pretty easy (made of plastic) so if you are thinking of getting this make sure you get insurance because now I have a $280 set broken after only a month :’( and they can do nothing about that compared to Apple Pro this are cheap made One more thing whenever you are on the phone talking there is no way to put the volume up I have a hard time listening person on the other line

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I happen to like them more than the new Sony and I have a pair of new phone so I can talk on it

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Fancy but useless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not connect to ypur phone, it took me 45 minutes to reconect to my phone from the first time, i use them 2 times by far and still takes me forever to connect to my phone, not worth it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Erick,

      I'm sorry to hear about the connectivity difficulties you've experienced with your QC Earbuds II. It certainly shouldn't take 45 minutes to pair the buds to your phone, or any device for that matter.

      To understand and resolve this further, I'd recommend getting in touch with our support team so we can figure out why this is happening. Can you kindly reach out to our support team via the details on https://bose.life/3ET4mCs.

      We'll look forward to hearing from you.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bose QC 2 earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and nose cancellation, nice compact charging case. Battery life is phenomenal, there a great step up from the previous version.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones poorly designed hinge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding buds had it for a about a month so far. I accidentally dropped my case with the buds inside from 4ft to my floor at home, and the hinge gave out. The plastic top part of the case broke…Sad a $300 pair of buds shouldn’t have such a cheaply made case. I recommend getting insurance or a a protective case for these buds.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey, it's great to hear that you've been enjoying the sound of your earbuds.

      I'm sorry that your case is damaged. We'd love to help you! Please reach out to our customer support team for further assistance - https://bose.life/2WZOG8Z.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Buy extended warranty from best buy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They lasted 1yr 6mo before thay gave me issues. Boss Warranty gives me $100 bucks off a new pair but with only one option to choose. I'd like to try something new but have to pay full prices

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Patricia, I'm sorry to hear your QuietComfort Earbuds II stopped working! The first thing to do is to make sure all troubleshooting has been tried. Please contact our support team if you have not already: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Bass, Comfort, Fit
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The most comfortable earbuds I have now

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to use earbuds out of necessity. I generally find them uncomfortable, but you can't beat having something small to carry around when needed. That said, I've tried (and used) many over the years, and these have got to be the most comfortable I have ever worn. For starters, the QC2 has more than just the standard replaceable soft earths, but also come with a secondary soft cushion that goes along the ridges of the ear. This both helped in comfort and ensured the buds didn't fall out easily. And they didn't fall out at all - while I was jogging or doing heavy dancing. This impressed me the most. The companion app also has a feature to make sure there's a good fit, and I think it really worked. The audio has nice bass that doesn't wash out the other levels. I'm experiencing some clean tones and the music I listen to is crisp. But what really sells me on these buds is the noise reduction. When you activate it, the world is just shut out. The humming of the AC or nearby fans are gone and all that's left is the audio coming from the earbuds. I had another (different brand) of earbuds that had exceptional noise cancellation. Unfortunately I lost them. These QC2 earbuds make up for what I lost and are even better. If I were to have one complaint, it's that the buds cannot charge wirelessly in their charging case. This is a pretty big thing considering the charging case is a bit big, so it's a bit curious why that was left out. It's definitely an annoyance, but the sound and comfort of these earbuds is so good that I can't take a star away just for that.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Sounds was amazing

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounded phenomenal and very comfortable overall. Didn’t fall out of ears (I usually have that issue). Noise cancellation was out of this world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jo RN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earbuds that i owned. i have tried different brand but this one is the BEST sound quality, performance, noise reduction and overall fit and appearance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used headphones almost all my life, but since I found out about Bose they are the best in fidelity, highly recommended. Honestly...me.

    I would recommend this to a friend