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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 4,183 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great sound and noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the Sony XM5 earbuds but then went back to the store same day and exchanged them for the Bose because the only thing securing them in my ear was the rubber/foam piece. I don't particularly like rubber jammed in my ear. These are more secure and are able to be worn more relaxed. I have an active job and don't want them to repeatedly fall out and eventually break. The sound and noise cancelling is scary good. Sometimes connectivity can be wonky but it takes a few seconds to reset/repair if needed. They are new so things should be smoothened out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Bose Earbud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pay high price get high quality. This sentence means high Expectation!!! As an Airliner in All my life I have only used Bose products because of the quality and reliability of this company that puts in its products. I was so looking forward for this Earbuds to come out and with so much excitement I went to buy them. Well for the first time I have never been so much disappointed in Bose since I went and changed them THREE TIMES! first pier when I was raising the volume I realized they making a noise just like when a subwoofer is torn. I went and got the second one, then I realized the cover doesn’t latch properly and it keep thinking the Earbuds are not inside, so I had to push and hold it so the charger can kick in and charge it. I drove back to Best Buy and for the third time I changed them and if it was not for the kindness of the Best Buy employees, I would have just gave up. So far these ones are working well but my only concern is, I feel they are Refurbished or something otherwise this is very odd. At the end they just wanna take the employees there in their return. Specially the Somali kid in the front desk sadly I have forgotten his name.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Ramin,

      You're experience with the earbuds is very surprising, and I understand you got them to be reliable. The noise you're hearing is very odd, and would recommend trying the following https://bose.life/3J5ovbq to help. With needing to hold the case closed, I would recommend making sure that the stability rings on the earbuds are correctly aligned for the dots, along with the other steps here https://bose.life/45AZ7nJ that can help.

      Please also contact us https://bose.life/contact should you need it, as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Great Sound and Noise Cancelation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! Sound quality is top notch, and the noise cancelation is perfect. The app is also great for customization and equalization. I'm only giving them a 4 star because of the battery life. It already not the best at 6 hours, but after about a year of use its more like 4 hours. Not a big problem. I had my pair for a little over 2 years and today they finally met their end by falling apart while i was cleaning them, i use them every day and they get droped a lot. Pretty durable considering the circumstances. Anyways, I bought another pair today so i totally recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    noise cancelling

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are honestly some of the best noise cancelling earbuds i’ve ever had. went on a trip with a friend who snores and i didn’t hear a thing with these. they do start to fall out a little bit the longer you wear them, but they’re otherwise very comfortable and they can hold a charge for a good amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great noise cancelling earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know why I did not purchase these noise cancelling earbuds as my first purchase. The noise cancelling is amazing and they are so comfortable to wear. I have Jabra which are also comfortable but do not have the same noise cancelling quality. I also have newer Sony earbuds and though sound a bit better they are not as comfortable or reach the noise cancelling level as the Bose. I highly recommend the Bose earbuds if you are looking for quality noise cancelling. They may not sound as good as the Sony's but they hold their own in sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all the time on the metro and flights. The noise cancelling is incredible, almost no engine noise on a flight. Comfortable and the battery life is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, fit and lightweight… the only reason it didn’t get 5 stars is because Bose makes you get the app to use them. So had to download the app on my phone, iPad and laptop.. I don’t like a lot of apps on my phone and devices; but my preference only..

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose Quietcomfort 2

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Earbuds are some of the best in every category that you can want out of wireless earbuds. ANC - Top Notch no other ANC earbuds can match them. Sound quality is amazing and the fit is perfection.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Good Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are a great buy. I enjoy the amount of bass you get from them. The only gripe I have with them is the comfort after a while my ears get a little sore and I tried all the different tip sizes. Still recommend them as every ear is different so you might not have the same issues I do but I still use them for hours every day just because of the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect for working all day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones the noise cancellation is fantastic battery life and the comfort of wearing im on my feet all day around loud machines

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Wow! Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These earbuds are amazing. Sound quality is great. Noise cancellation is great. The buds are very comfortable and fit in my ears securely. Bose hit it out of the park on this one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose and they fail to disappoint. The base and quality is superb and smooth. If you looking for something to bang your ears out then this is not for you because they are for a health and overall great balance of music that’s safe on your ears

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing Earbuds.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent companion when it comes to listening to music and watching movies. Sound quality is broad or BIG and SPACIOUS. And the 2 earplugs stay while I am exercising, jogging or playing basketball. AMAZING EARBUDS!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Superior Noise Cancelling, poor call quality/fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling really lives up to the hype, I've stood on busy sidewalks and it was like the world just disappeared and I was in my own bubble of quiet. However, connectivity can be spotty, battery life nor call quality isn't great and the case is bulky without Qi charging in comparison to the Sony WF-1000XM4 , you can't turn off NC, the default audio profile is too bass boosted (the treble preset is a happy medium)

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I am really glad that you are enjoying the Noise cancelling and sound quality. If you are experiencing connection or call quality issues. I recommend checking out some of our Bluetooth troubleshooting found here: https://bose.life/3WJFnJx.
      If you are not getting the full 6 hour battery life, please check out our troubleshooting steps here: https://bose.life/3WJnCKj. Should you need further assistance, please contact our technical support team who will be happy to help: https://bose.life/3Ip7Qjw.

      Liam - Customer support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great quality audio quality, poor volume and conne

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So these are by far..... the best audio quality ive ever had in some ear buds. I might even try mixing a song or two on these to see how they stack up vs. My studio headphones. With that said, call audio levels are not the best. Ive never had any issue with the other ear buds ive owned. Randomly dissconect every few days and needs re paired with my s22 ultra.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great for the money!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound and great comfort! These do not fall out of my ear like other earbuds do. The mobile app is also very user friendly and offers lots of sound customization

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great set of ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the only earbuds that fit and stay in my ears. The sound quality is amazing! Very easy to set up and use. Charge lasts quite a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not that good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of music and the noise canceling are amazing but i use mine primarily for talking on the phone. I use just the left ear most days, switching to the right ear as battery dies. When switching from the left ear to right ear the buds Sean to disconnect from my phone (galaxy S22 ultra) forcing me to forget device abs repair. I knew this would be an issue as i saw in other reviews before purchasing but had hoped for a patch in the software update. I've had them 4 months now abs there's newer models coming out, safe to say there not intending to fix it. Also from the first day of use people complain of me sounding muffled or far away while using just the right bud.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound quality and noise cancelling of your QuietComfort Earbuds II, Joseph. Independent Single-Bud Use lets you seamlessly switch between your earbuds, so if you're experiencing disconnections and having trouble being heard sometimes when using the right earbud, these issues shouldn't happen. Please get in touch with our support team for assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good pair of earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product, not great. The only complain I have is the connection issues I sometimes have with losing connection to the buds. Another attribute that would be nice is to see how much batter life the case has compared the actual buds. They do have great sound quality and noise cancellation. Compared to other wireless noise cancelling ear buds I still recommend these.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      Sorry to hear that your earbuds are losing connection. Please try our simple troubleshooting steps here. https://bose.life/44TXh0U. Depending on us, the battery life is as follows: 6 hours (earbuds); additional 18 hours (case). If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Better than airpods pro ll

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the airpods pro ll because they are not comfortable for me, i chose the bose ll and these are very comfortable and better sound and anc than the airpods pro ll

    I would recommend this to a friend