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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 4,183 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose quality sound is solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, earbuds hold a charge and eliminate most background noise. Controls on earbuds take some experience to get right from adjusting volume to shutting off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great so far, with some slight connectivity issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use out of the box. Comfortable. And the noise cancelling is incredible! Occasionally disconnects randomly from device, haven't spent time troubleshooting it yet though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Major Issues - I recommend looking at other brands

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    POSITIVES - They fit great and are very comfortable to wear for long periods of time. The sound is very crisp . A little high in the mids and treble but that can be countered by EQ. CONS - When listening to music they constantly have a stutter/glitch/ signal drop every couple minutes no matter which app, phone, computer you use. When listening to podcast or books they will randomly double the voices, causing a weird echo/stereo effect. When they are around loud noises IE. lawn mower, saws, vacuums they will randomly spike the volume of the noise canceling with a very loud unpleasant sound then default back to white noise. They often will not connect to your devices unless you reset them completely. I found that these issues are VERY common with this model earbud after researching them a little more outside sponsored Youtube videos. It seems to be a software problem. Having been through all the troubleshooting steps many times I am not willing to hope and wait they fix these issues with a new software update. These should work flawless for the price.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Bob,

      It's great to hear that you are finding these earbuds comfortable and enjoying the sound quality. I'm sorry that you facing some issues with the audio playback, noise cancellation, and Bluetooth connectivity. This shouldn't be happening, but we would love to get this sorted for you.

      I appreciate that you have taken the time to research different troubleshooting already. In case you haven't, please ensure you have completed the following steps to address any problems with the audio - https://bose.life/3VBtWns. Again, for connectivity issues, please follow the steps here - https://bose.life/3AVJadE.

      In terms of your experience with the noise cancellation, you could try disabling ActiveSense. This technology automatically adjusts noise cancellation depending on your surroundings. To learn how to do this, check out the following article - https://bose.life/3O0CT8n.

      If there is anything further we can help with, please do not hesitate to contact our customer support for further assistance - https://www.bose.com/en_us/contact_us.html.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. The connection goes in and out making it an unpleasant listening experience. With that price tag. We shouldn’t have any connection issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace and Quiet, Perfected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you prioritize silence and sound quality above all else, buy them. They make a crowded subway feel like a private library. However, if you need fancy ecosystem features like seamless device switching, you might hesitate.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Bose Comfort Earbuds II. Once I changed the ear piece in one of the buds the fit and comfort were just about perfect. I'm no audiophile I just like to listen to my music and books without sharing them with the people around me. The Bose Comfort Earbuds II lets me do that with the ability to reduce the outside noise to my circumstances.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Quality noise, canceling earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. They council out all sound around you, so you can hear only your music. They are lightweight, and fit perfectly in my ear. You can tap the earbud to pause it, and tap again to start your music, making this convenient. Overall, I'm very happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel the fit the look and the sound. May not be the loudest but makes sense to avoid either going deaf or avoid an accident or trouble because you don’t hear your surroundings. ANC is amazing! Transparency is amazing! The app on android devices is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!! Holds charge for hours. Features are a little hard to get use to.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Sound quality

    Rated 5 out of 5 stars

    Best Noise cancelling headphones hands down!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is one of the best features of the product! It really does a great job even in a noisy setting!! It has a very attractive sleek design that fit very well in my ears. The bass is very deep and sound quality is exceptional. A must buy.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great TWS earbuds

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my Every Day Carry earbuds, they sound great have a lot of functions to suit your tastes and sound great! These are one of the few that mynfut my ears perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Needed for flying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit with an array of options to customize with. Sounds great but still prefer the style of the QC1. Wish there were different ways to interact asides the tap style.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wearing Bose earbuds for a long time. Since way before Bluetooth was a thing. While these are pricey, they are 100% worth it. The noise reduction is only outmatched by the comfort level. I’ve owed these for a couple months and regularly use them and somehow have never had to charge them. 10/10.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation best I’ve ever experienced. The sound could be a bit louder for Bose. The 2s are not wireless charging a few the first ones had so don’t quite understand that.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    BEST ANC EARBUDS ON THE MARKET!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best earbuds for ANC on the market. Silence and sound clarity are what you get with these Bose QuiteComfort Earbuds II. Once you find the perfect ear tips, you will experience tranquility like no other. The biggest surprise outside the ANC is the comfort. You will forget you have these in your ear, even after hours of use. This is my main earbud/headphone from now on.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great noise cancelling/Excellent Sound Quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably really 4.5 stars. The best noise cancelling I have had in any earbuds or headphones. Sound quality is excellent. Sometimes has some difficulty connecting when I receive a call. Otherwise, they are really outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Husband was so happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a present for my husband, who was very frustrated with his malfunctioning Apple Airpods... He is enthusiastic! He says that they sound much better than the Airpods and are more reliable in terms of charging and keeping their charge. Strongly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy them!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound so clear and are comfortable to wear. My husband has a different brand that was $200 with his android phone. He has always loved those earbuds until her tried mine. His exact words were- i wish i never tried them on beacuse now i need a paid of bose earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stay in you ear and the sound is amazing, i love them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Good buds, but it is not worth the price tag

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a noise canceling earbud, but had a Sony over the ear one. the quality of the sound is not bad. it is light weight and keep up the charge pretty well considering the size. here the positives end. -it comes with 3 different size fittings. none of them stay secure and put in my ear. I tried all the combinations. It gets loose and falls off after 5-10 min sitting still. 2-beating/humming effect. I still do not know under what circumstance a hum like a half a second hear beat interrupt your loved music listening experience. the sound does not completely stop, but the music fades away for a fraction of second and it comes back strong. It occurs in stereo with noticeable delay between left and right, like the hum starts from your left ear and moves to your right ear. the worst annoying of all is this bad experience. It is random, but when it starts playing, it repeats every 30- 60 sec. 3-it is fairly low volume for my taste even when I crank up the volume. 4- although the buds are small, but the case is too big. keeping in your pants pocket is awkward and not comfy. 5- the new update provided the option to listen to either left/right or both. before, it was only right only or stereo. after the update however, every 10 times or so, the buds do not connect automatically when I take them right out of the case and put into my ear. however, my phone BT setting shows two BT devices (L and R) and both connected. I have to switch off/on BT from my phone, and manually connect to the bud. after BT cycle, my phone only shows one earbud device (not two). When I see one BT device, I know it is going to connect and work. 6- the bass is not as good as headphones I had before (mostly wired). It is OK. Considering all these problems, I wish I had spent my money somewhere else (apple pro line maybe?)

    No, I would not recommend this to a friend
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