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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 4,183 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Get a pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ear buds ive ever owned. Im blown away every single time I use them. I would recommend these to anyone that has a smartphone. They are so comfortable that I commonly forget they are even in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and noise canceling. The only issue is I do have connectivity problems with iPhone pretty frequently but it’s not a huge deal. Side note, Vampire is the best song of the decade

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    So much pomise, then new firmware happened

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great for the first few days - great noise cancellation, excellent sound, and comfortable. Then, there was a forced firmware update (there's no way to prevent these updates). Returned them two days later. Suddenly, the earbuds could no longer reliably connect to the app. It worked fine when first out of the case, but within five minute, the app did not know the buds existed. The ANC was also degraded. During quiet sections of music, there was now an audible hiss. I exchanged them and the same thing happened when the firmware was updated on the replacements. Read several reports online of similar issues. Guess I'll stick with their biggest competitor. For the price, I expected so much more.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      It's really great that you were enjoying the noise cancellation, sound quality, and comfort of these earbuds. I'm sorry that you're facing some issues with the connectivity and ANC since the last firmware update. We'd love to gather some further information as to what exactly is happening with your earbuds. Please reach out to our customer support for assistance - https://bose.life/2WZOG8Z.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear piece but can be pricey. The outaide noise cancelation is good. If it were a bit discounted it would be a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best wireless in ear headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have owned as far as the sound quality and fitment. I only wish they had a battery percentage somewhere for the case

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Horrible connectivity issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the earbuds decide to connect properly, the quality of sound and comfort of the earbud is top notch. However, the earbuds sometimes do not connect at all to my iphone or computer. Examples: When I answer the phone and would like to switch to earbuds, when I am in airplane mode but have Bluetooth turned on, even literally right now wanted to connect normal and earbuds would not connect. Had to factory reset. These connectivity issues are extremely annoying for a product of this quality! Never buying Bose again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Erick.
      Thank you for your post. I'm sorry to hear that you are having trouble with your connection. If your phone is on Airplane mode, you won't be able to have a mobile signal. Even if you turn on the Bluetooth back, you can't accept calls. For other scenarios, please try the steps here, https://bose.life/3ydtGE3. I hope this explains everything for you. If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones in the market. I use them to the gym and they work amazing. Instant connection, great noise cancellation, and great fit. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great for movie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far, fit is excellent and sound quality is superior. Now having a phone conversation is lower sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great sound, not so great mic and features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound in terms of music listening and calls are very high quality. Noise cancelling is top notch too. Although you can hear wind noise a lil bit even after ANC. Missing stars are for no wireless charging, no multipoint connectivity and lot of noice picked up my the mic. So if you're planning to take calls while doing household chores, this might not be the best fit for you. I'm still keeping mine for the sound quality alone.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Thanks for your feedback, we are happy to hear that you're loving the noise cancellation and audio quality of your earbuds. While the QuietComfort Earbuds II can connect to and remember up to seven devices, they maintain connection to only one device at a time during use. To connect to a second device that has previously been paired with the earbuds, users may simply select the QuietComfort Earbuds II on the second device’s Bluetooth settings menu, and the earbuds will disconnect from the first device and connect to the second.
      Tegan - Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional Noise-Canceling Performance

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Bose QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones in Triple Black for my boyfriend, and he absolutely adores them. What impressed us the most was how quickly Bose replaced our initial defective pair, which had issues holding a charge. Since receiving the replacement, these headphones have been nothing short of amazing. We understand that occasional defects can occur during the manufacturing process, but we truly appreciated Bose's responsiveness and their available manufacturer warranty. The noise-canceling capabilities are simply outstanding. Overall, we are extremely satisfied with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose quiet comfort ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing quality and easy to use. i was shockingly amazed at how well they stay in ear during all sorts of activities. highly recommend these for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great pair of earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. They don’t make my ears hurt and the sound is great. I love the noise cancellation. They also stay in my ears really well. The Bose app that also comes with it is very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Quality! Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my 3rd set of Bose Earbuds, only due to misplacing them, and I can't recommend them enough. The battery life is excellent and the quality is superb especially for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound but connectivity issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from sport buds it’s an improvement. I love the size on/in my ear. They are much lighter and more comfortable. I also love the noise cancellation! One issue is I sometimes have issues connecting to my phone. It can be both or just one at times. Also sometimes the left bud, while listening to music, sound quality changes…. It’s almost as if noise cancelation blips or something. Overall I love these so if that issue continues I’ll swap them out.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Noice cancelation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband swears by these. They are great at nouse canceling and the bass is amazing. The battery just doesnt last like he would like but that is not a deal breaker. Totally recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best pair ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. I upgraded to these and they are even better than my older boss model. Sound is awesome and controls are easy. Battery life is great too, I use them all the time and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bose buds rock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bose ear buds are simply the best. Great noise cancelation. Good battery life. Easy to use. Just simply satisfied with my purchase. Great for the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and the battery lasts forever!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best Noise Cancelling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as noise cancelling, I have tested many different ones and they are by far the best I have ever tried. They beat the iPods. The only complaint is for great noise canceling you have to give up some bells and whistles like dual connection and finding them if lost. But even lacking that I would buy them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality music, great sound reduction, some flaws

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music sounds amazing--even better than the QC Earbuds 1 that I still own and use too. Also, smaller and lighter weight than the gen 1 earbuds. I gave it 4 instead of 5 stars because the battery is weaker than gen 1 earbuds. Also, the left earbud often doesn't engage when I first put it in my ear, making me have to put it back in the case, close the case, open the case, and reinsert in the left ear. Not a big deal--but kind of a pain sometimes.

    I would recommend this to a friend
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