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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 4,183 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality. Can just external noise through the app. Used in android and Apple with no issues. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great noise canceling, good sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a few months. Noise canceling is great. And sound quality is good. I only marked 4 of 5 because I had a difficult time keeping them in my ears. ( a problem I get frequently) not good to use while running but also had problems just doing regular tasks around the house. They kept falling out. Be sure to get the protection plan in case you drop them and thymes break.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      It's awesome to hear that you're enjoying the noise cancellation and sound quality of these headphones. I understand that a stable fit is important. This is why Bose have introduced some additional size stability bands and ear tips. If you feel that you would benefit from these, please contact our customer support so that we can assist you further with this - https://bose.life/2WZOG8Z.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    A good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for me. They stay in my ears while running and fit comfortably. Haven’t had a problem with them at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these buds to use for work. I bought them specifically for its noise-canceling feature. The quiet mode did not disappoint. At first, it was uncomfortable because it felt like the ear pressure you get during a flight. However, I was able to adjust pretty quickly. Switching from quiet mode to aware mode was also easy and convenient whenever I would like to hear my surroundings. The only other aspect that I found challenging is its connectivity. It can get a little glitchy when connecting with my iPhone and with my PC. Sometimes the connection drops despite putting the buds back in the case several times or disconnecting and reconnecting the Bluetooth. However, when it does work, it is stable. This may just be happening because I frequently take off the buds to talk to my co-workers, so perhaps it cuts the connection off that way. Overall, I really like the quality of these earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Bose quality as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were easy to pair with both my phone & IPad. Comfortable to wear all day and have a decent battery life, and can be charged quickly by the case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Connectivity was a problem - Sound is best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unfortunately, I have to return this because it was not connecting automatically with my apple phone. But sound quality was great. I didn't like the bigger case it came with, and the lack of wireless charging case was also a downside for me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi MohanrajS, I am really glad to hear that you enjoyed the great sound quality of the QuietComfort Earbuds II.
      to stop them not connecting the way that they should, I would recommend clearing your Bluetooth on the earbuds.
      With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds. Wait until the earbud's status light blinks white twice and then slowly blinks blue.

      We also have a wireless charging case available for purchase on Bose.com
      and then try to reconnect them with the Bose Music app.


      If you are still having issues please reach out to our support and we’ll be happy to help look into this further for you https://bose.life/globalsupport Thanks - Jack Bose customer support bose

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose quality. Best sounding NC earbuds and I sampled all in this class, including Apple. I own the QC I version and these are even better - clearer midrange and punchier bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market period. Legendary Bose sound with noise cancellation you would not believe. My only knock would be the price at 299 is a bit much but if you can pay it, do it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Earphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am giving them a 5 star review. Although I personally did not enjoy them due to it hurting my inner ear. the design and sound is amazing. Sucks I couldnt enjoy them more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and decent battery life. Sound quality is usual for bose. The noise canceling is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Product review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lite weight, comfortable, sound is great, easy to pair. Love the touch features that turn off and On ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband love this product, easy to wear and carry. They dont hurt his ears and the sojnd quality is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love my Bose earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit. Excellent sound and truly cancels out sound, if needed to study or just listening to music

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Super comfortable can use for a long time and sound amazing

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great earbuds

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds with a great companion app. They are great if you’re having trouble finding earbuds that have a perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Great audio questionable connection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, the audio quality is grwat, the noise canceling is really awesome for earbuds. The battery last 5-6hrs with noise canceling on. But they have connection issues, if the battery isnt 100% they wont always connect to your phone.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Mario.
      Thank you for posting. Glad to know that you are happy with the noise cancelation and sound of the earbuds. Concerning the dropping connection of your QC Earbuds II, please refer to this page for steps to address it. https://bose.life/47OjChg. If you require further assistance, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wallet Relief

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listening pleasure and sound quality is amazing; however they are not comfortable. Too, a tad bulky. I unfortunately, purchased a total of 4 pairs at full price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost perfect but..

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound, base-y but nice midrange and treble. I was very disappointed with the fact that you have to register them to take advantage of the Bluetooth tracking system if they got lost. Someone stole mine and I couldn’t use GPS to find mine vs if I had AirPods i could “find my” AirPods and I would know where my stuff is.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and battery time, very clear and great noise cancellation

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Only Bose earbuds for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. This is my third set of Bose earbuds. I accidentally washed my first set in the laundry. The first set actually outlasted the second set. I would’ve gave them a five if they had more volume.

    I would recommend this to a friend
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