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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earpods with Noise-Cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always purchased Bose products, and each time I buy a new model of earpods, the quality is better each time. Bose makes the best sound producing earpods with exceptional noise-cancelling capabilities. My only complaint with their latest model is that they don't seem to fit as nicely as the previous model, but the overall sound quality makes up for the difference in fitment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them, definitely one of the best sounding ear buds, using the bose app kind of sucks tho. sometimes its glitchy to connect it and mess around with the settings - but once you set it he settings you can leave it alone and it remembers it when you connect to something else.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity
    Best Buy Employee

    Rated 3 out of 5 stars

    Great when they work

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bose sound, good noise canceling option but the app makes the experience awful. Constantly inconsistent ear bud connections. Requiring uninstall reinstallation of the app.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm glad that you are enjoying the sound quality and noise cancellation of the QC earbuds II. For connection issues, you can find Bluetooth related suggestions here: bose.life/3RItZOt. Should you need any further assistance, please reach out to our technical support team who will be more than happy to assist you: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent product. They're worth every penny.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable. The sound quality is superb, and the noise cancellation is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them great sound and super comfortable Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Too much touch features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way they perform, fits comfortable in the ear. But I wear a hoodie on my job side and it touches my ear very often massing up with the headphones. Since they got bunch of touch sensors on them . This is the only part that I didn’t like it .

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Terrific sound quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific sound quality. Much lighter and smaller profile than the first generation of QC buds

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is fantastic, battery life is good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This best I have ever owned stay charged for what seams like forever. Will buy again

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Constant connection problems

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these headphones is incredible, but its about the only good thing about them. The connecting issues are HORRIBLE. I have an iphone 13 pro max and these things do not like to connect what so ever. Sometimes only one headphone will connect, other times neither one of them will connect and it will take me 30-60 minutes of trouble shooting to try to get them connected again. My husband also has the exact same issues i have, so i know its not just mine. Honestly, wish i wouldve just stuck to airpods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Sheila, It's great to hear that you enjoy the sound quality of the QC earbuds II. If you are struggling with Bluetooth connection to your iPhone, we do have many troubleshooting suggestions that can be found on our product support website here: bose.life/3RItZOt. Should you need any further assistance, please reach out to our technical support team who will be more than happy to assist you: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big Upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purschased the Bose qc buds 1 last year and loved the sound. The only issue is they started hurting my ears after a period of use. I got these and love the slimmed down design. They feel so much better in my ears. The noise canceling is an upgrade as well from the gen 1. The sound is still the great Bose sound. The only complaint I have so far is the case. The gen 1 case was so much better with the lid lock mechanism. Overall I'm happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fit and sound. Easy to connect and they look good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Unbalanced experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is awesome, but.... The mic is nowhere near the same quality and the app to control the "modes" and the noise canceling level is very finicky. I have to open the app every time i use the headphones to even get the noise canceling level i want to go into effect. I think its pretty stupid that you have to manually select your prefered mode with whatever settings you had set up prior. Especially after already selecting an option to "remember your modes". The quality of life with the software and the customization with the headphones is the only reason for the 3 stars. Outside of that the headphones spund quality is awesome.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Gavin,

      It's great that you love the sound quality of the earbuds. You can switch the modes on the earbuds themselves without needing to open the app, you can press and hold on either earbud to switch the mode. Our guide here https://bose.life/3rfNR0F also has more information on using the modes.

      I can see you mention the mic quality not being as you expect, and I am surprised by this. I'd recommend trying out steps here https://bose.life/44TJ2I1 for help with the mic quality. If you do need further help after trying the steps, then of course please reach out https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised by the great sound of music from this product and they are very comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    10 out of 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 out of 10 in every aspect. Super comfortable, good battery life, awesome sound quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality sound fast to connect, the battery last

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I’ve ever had. Great sound, great noise cancelling. Comfortable and sexy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable in my ears. Noise cancellation amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Amazing noise cancelling horrible case

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling and sound were absolutely amazing, you could tune out the whole world without busting your eardrums. My major complaint was the case. It’s made out of this very weak plastic and the part that connects the case to the lid is very flimsy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic Headphone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected! High quality and very comfortable!

    I would recommend this to a friend
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