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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 4,183 reviews
  • Rated 5 out of 5 stars

    Bose can't be beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here are the only earbuds you should consider buying. These are far superior when it comes to sound quality and comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These are great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and east to use! They provide the sound quality expected from Bose. They are fairly intuitive and easy to set up to use. I can attest that they minimize noise from a jackhammer on concrete and cancel plane engine noise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds in the world!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these earbuds because my AirPod pros broke. Needless to say i wont be going back to AirPods because Bose blows them out of the water lol. The noise cancellation is the best I’ve ever heard.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Connectivity Bugs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound better and cancel noise better than any other earbuds incuding Sony’s XM5 earbuds. But the connectivity issues are wild. I had two pairs and each had the same issues with the bluetooth connection that made it unbearable to use. For earbuds that cost this much the issues I’ve experienced were unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Stephen.
      Thank you for reaching out to us. It is amazing to hear that you are loving the noise cancelling feature of the earbuds. Sorry to hear that you are having connectivity issue with it. Usually this is just the Bluetooth connection needing refresh. To do this, please follow the steps here. https://bose.life/43So64J. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Always been a Fan of Bose....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many Bose products over the years. Mostly speakers. First time with ear buds. The best feature is the noise cancelation. Music is super crisp. But the noise cancelling feature makes this purchase worth every penny.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging pin broke

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't durable. Their charging pin broke two years into usage. Great earphones but not long lasting, otherwise great sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Fits nicely and cancels out background noise.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not what I expected from Bose.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise canceling as well as sound quality. However, I've had a very bad experience connecting to the Bose app. The left earbud stopped working out of the blue. And Bluetooth connectivity is unstable. Honesty, its too disappointing. Very bad Bluetooth connectivity. Sony definitely does a much better job.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      It's awesome to see that you're enjoying the sound quality and noise cancelling of the earbuds. The connecting issues not normal, and I'd suggest checking the left earbuds stability band is correctly aligned, this will help ensure it is seated in the case fully when not in use. You can also try the steps here https://bose.life/3RK6jcn for help with connectivity, or contact us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, love the way they fit and feel too , sound is really good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ulitmate in-ear bose experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These easily blew away my wf-1000xm4’s, the sound is dynamic, and the noise cancellation is superior. Buy these if you got the extra money for them!!!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice but kind of annoying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice ear buds but if you have apple sometimes the connection is annoying because you will use a third party app to connect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noticeably better than the Sony's

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the top of the line Sony buds that everyone raves about. They were absolute trash and stopped working 40 days out of warranty. The Bose sound better and work with my iphone better. The noise cancelling is 10x better than the Sonys.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great but could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is top-notch, but the controls on the earbuds could use some improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose' best small earbuds...highly recommend it if you are going to sit and use them or brisk walk...not good to use while running or ruding mountain biking...I have tried different earbuds, all types...these are by far the best overall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set of earbuds but had to return. I love the Bose product and the noise canceling was excellent but I like to wear one earbud and this was not allowing me. I need to hear my surroundings so I bought the Apple Pro which give me that comfort since of security.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mostly good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t sit in my ears correctly and seem to shift. I have changed the cushions on them, but it still happens. The noise canceling feature is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose products are amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is still top notch. The fit is way more better than the previous model and the ANC is probably the best I've ever used

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome ... long lasting battery life. Very convenient especially if you are working night shift.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to like these earbuds but they were a huge disappointment. Overall, the sound quality was great and noise cancellation was impressive but the connectivity was an absolute joke. Bought my first pair and immediately noticed the sound cutting in and out within the first day of having them. Within that next week they just stopped connecting to my phone altogether. Went to the store and switched them out for a new pair assuming the original ones were just defective but after having the second pair for only a day I started to experience the same problem. Would take forever to connect to my phone and when they did, only the right earbud worked. I usually love Bose and have not had any issues with the other products I have of theirs but these were definitely not worth the money or the headache.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jack,

      It's great to see you enjoy the great sound quality, and impressive noise cancellation. It is surprising you've had connectivity trouble with the earbuds, especially on two pairs.

      I'd recommend trying the steps here https://bose.life/459LRF9 to help with the connectivity concerns. If you're having difficulty with the app connectivity then try the steps here https://bose.life/3umPISg. Of course you can also contact us https://bose.life/contact for further help as needed.

      Nic - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Only a month in with these and all fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I’m giving these ear buds four stars as I haven’t had them long enough. The sound is excellent… you can control the bass and treble and there is an “aware” mode if you need to let outside sounds in along with the usual “quiet” noise canceling mode. They are comfortable in the ears and give rich sound without sounding “tinny”. I previously had the QC 30 with the neckband and the neckband broke. I really enjoyed those and the sound was excellent. So I’m hoping these will last as long as the QC 30’s did. So far…. so good

    I would recommend this to a friend
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