Customer Ratings & Reviews

So I'm not sure if it's actually the software or the firmware, but one of these doesn't work very well at all, but let's start with the hardware. Hardware- I've owned several pairs of Bose headphones and they've always had the best sound for me, both the wired and wireless, especially when it comes to bass. Highs and mids have great depth and the sound quality on these is as good and any other Bose item I've purchased over the years. Software/Firmware - After a couple of days the headphones started getting out of sync with the phone and the noise cancelling wouldn't work and the sound wouldn't come through the headphones so I had to remove the headphones from the Bose software and the Bluetooth on my phone and resync the Bluetooth which can only be done with the charging case, which makes it really inconvenient when you're out on a walk and don't have the carrying case with you. This would happen on an almost daily basis. I tried updating the software and firmware but those were already up-to-date. After two weeks I finally ended up returning them because I couldn't deal with the aggravation any longer. Too bad because I loved the sound and the noise cancelling was amazing, but they weren't worth the frustration. Can't recommend this item currently with the firmware issues.

Best set I have purchased! Better than my AirPods Pro

Excellent sound with surprising base for buds. The noise canceling feature is next level.

Amazing headphones, thought the whole gym shutdown the first time I put them on. You don’t realize how surrounding sound affects quality of noise till you put these on

Great earbuds...the sound is amazing and the quiet mode is awesome.

I liked the sound but i returned these. I use a Samsung Galaxy s23 (current gen). These ear buds often disconnected. Also the capacitive buttons didnt work well at all. Ive had the Sony WF-SP series for 3 years and im sticking with those for a while longer

For the price you’ll pay for these earbuds they’re absolutely not worth it. Simply put they’re garbage. The sounds quality is great and the noise canceling is alright but the connectivity issues are out of this world. Since having these I have had to manufacture reset the earbuds several times and still they continue to have issues. I thought this was just my experience but if you look them up this is a known issue. Save your money don’t buy this trash

The sound quality is amazing. They are good but not great at noise cancelling as I had hoped for.

Quality is great; however, the original QuietComfort (QCs) Earbuds stayed in my ear markedly better than these. Because of that, the ANC is also better on the original model. I thought the 9 combinations of fit with the stability band plus ear tip would be a certain win, but it wasn't. It fit "fine" in my left ear (close to the fit of the original QCs, but still not as good), but the fit in my right ear was never good enough for me to walk around with the earbuds in without constant worry the right earbud would fall out (and it did, especially after I wore it for longer than 45 minutes). For context, I have tried the Beats Studio Buds, the Beats Studio Bud Pros, the original QCs, and QC2s. In terms of fit, the original QCs were the best by far and the original Studio Buds were the worst. The QC2s were between the Studio Buds and the Studio Bud Pros. More context: my left ear usually is fine with the standard fit earbud tips. My right ear seems to be larger and/or shallower, and I usually wear a size larger in that ear. For the QC2s I used the size 3 stability band and size 2 ear tip for the best fit (which was still not great for such an expensive product). I know there is a size 4 stability band, but you have to order it and by the time it would have arrived, I would not be able to return the QC2's because it would have been outside Best Buy's return window (plus the fit on the left ear was lesser than the original QCs). I know for some folks the QC2s will work great, but if your ears are similar to mine, I cannot recommend this product.

Love the product and love the great customer service. Bose surely hit it out of the park with these noise canceling earbud’s. Its like ypu can hear every instrument. Bose is bossno doubt!

Great Sound, good base and comfortable to ware, will not fall out of ear while running or walking

When you put these bad boys in your ear, all outside noise is removed. I ised them on a flight recently and it was amazing to not hear the plane noises

I upgraded from a previous set of Bose noise canceling earbuds. Overall build quality is very high. However software  is pretty glitchy. Has problems with right and left earbud staying in perfect sync. Noise cancellation is really good until it interacts with high decibels. They seem to quit when things get tough. My Bose QC 20s were much better

Theae are really good at noice cancelling, however they do fall out of my ears. I've tried the different size fittings.

Best in class noise canx. Decent sound with good separation, but not much in the way of volume head room. Need to be a little louder at max volume when watching quieter YouTube videos or older tracks that were recorded at a lower volume. I returned them for those reasons (just my preference). Too pricey for me for what I feel you get.

I have had and used all kinds of headphones and earplugs and these little things are by far the best ever I don’t even know that I have them on and everything turns quiet and peaceful Chris Benedict

Noise cancellation on a new level with these airbuds! You can have 5 modes and teak to your nc desires one grip is the lack of wireless charging it feels very 2019 but sound quality fit and feel is better imho than the top of the line in it's class.... price is high also but it's all worth it once you put these bad boys on!

An excellent earbud with best in class noise cancellation, slightly bass heavy but easy to alter with app. Good fit options and battery life.

Bose has never disappointed me, but this pair isn’t up to their standards. It is hard to connect from one device to another, and it is just not what I expect from Bose. This is probably 4th pair over the years, and I loved them all, but these are mediocre.

Love my ear buds, bought these for my sister for her exercise routines. She loves ces them almost as much as I do. Sound is precise and has no compassion.