Customer Ratings & Reviews

Hello Natalie, thank you for sharing your experience with us. We’re sorry to hear that you're having trouble with your Bose QuietComfort Earbuds. We truly appreciate your feedback and are glad to know you’ve noticed how effective the earbuds are at shutting out noise, they’re designed to consistently block distractions so you can focus on what matters most.

To get the best feel, we recommend toggling between Quiet Mode (for full noise cancellation) and Aware Mode (to let in some of your surroundings). As for the connection issue, it may be due to the earbuds not being in proper pairing mode or other setup factors. Here’s a helpful troubleshooting guide: you can follow step by step to resolve the issue: https://bose.life/3MLsVZF I hope it helps resolve the issue.

Sophie - Bose customer Support

Thank you for sharing your experience. It’s great to hear that the sound quality meets expectations, but it’s disappointing to hear that the microphone doesn’t perform well for calls. To ensure the best performance of the earbuds, we recommend making sure they are up to date. For further assistance and troubleshooting, feel free to reach out to our teams using this link: https://bose.life/globalcontact.

Kind Regards,
Eric V. - Bose Customer Support

Hi there, thank you for sharing your feedback. The Bose QuietComfort Earbuds feature legendary noise cancellation, iconic audio performance, and a long‑lasting battery. Proper wearing of the earbuds is important to ensure both microphone and audio quality. You can also adjust the noise cancellation level and customize it according to your preference.

We’re sorry to hear that you’ve already returned them, but if you still need assistance, here’s a detailed guide you can check out:
-For Proper Fit: https://bose.life/4p05VDM
-For Microphone issue: https://bose.life/48TkfIc
Hope this helps!

Jelyn - Bose Customer Support

Hello Diana,

I am glad to hear that you love how great your QuietComfort Earbuds sound, but sorry you are having charging issues.

If the issue is related to the charging case or connectors on your earbuds, please make sure to clean the earbuds and case with a dry cloth. If the issue is still occurring, please do not hesitate to contact our team: https://bose.life/3rykPZR

Best regards,
Lau - Customer Support

Hey Rick, Thank you for sharing your feedback. We're glad to hear that you found the size of the headphones to be a perfect fit. At the same time, we understand how disappointing it can be when the sound quality doesn’t meet your expectations. Your input is valuable, and we truly appreciate you taking the time to let us know.

The QuietComfort Earbuds are designed to produce remarkable sound quality means what you hear hits all the right notes. We’d like to learn more about the issue you’re experiencing with the sound quality of your buds. Please contact us at this link so we can help: https://bose.life/globalsupport

Klariss - Bose Customer Support

Hello John, I am glad to hear that you are enjoying the QuietComfort earbuds. If you are experiencing any issues with Bluetooth connection, we do have troubleshooting suggestions that can help, you can view these here: https://bose.life/QCEbtCTS. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

Liam - Bose Customer support

I'm sorry to hear that your QuietComfort Earbuds are shutting off. If this is the third set of earbuds you've had in 3 weeks, then you might not be using the product as per its intended use. I would start by performing a simple reset of your earbuds, which is done by touching and holding each earbud for 15 seconds, until you hear a tone. The earbuds then power off; hold each earbud for 1 second to power them on, and then try again. If that doesn't help, our support team will be happy to provide further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support