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Customer reviews

Rating 4.3 out of 5 stars with 734 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the QuietComfort True Wireless Noise Cancelling In-Ear Earbuds' sound quality, comfort, fit, battery life, and bass. However, some customers have reported issues with connectivity and pairing. Overall, the earbuds seem to provide a positive listening experience with a few drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 734 reviews
  • Rated 5 out of 5 stars

    Good set for the gym

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set of gym headphones. Works as described. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Quality and comfort could be better though.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointing Experience – Would Not Recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose earbuds were a mess from the start. The Bluetooth connection to my phone kept dropping like it was allergic to stability. Tried to get a replacement — big mistake. Customer service was a black hole: slow, unhelpful, and somehow managed to make things more confusing. Bonus points for repeatedly trying to sign me up for marketing emails while not actually solving my problem. As for the earbuds themselves? They’re huge. Not in a “wow, great sound” way — more like “are those hearing aids from the future?” The case is comically large and a pain to carry around. Honestly, if Bose spent half as much effort on quality control and customer support as they do on branding, these might’ve been worth it. Hard pass.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      It’s frustrating to hear about your experience, and we completely understand why you’d be disappointed. We appreciate you sharing your experience, as feedback like this helps highlight areas that need improvement. In case you have not resolved this yet, we recommend that you reach out to our support teams for further assistance. You can do so via Social Media or our "Contact us" page here: https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds update!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For not being soundproof, it seems like it has it!! Will be getting a few as a gift for Christmas !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Bose Earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my four-year-old Galaxy earbuds after dropping the left one too many times (it finally died). I tried the Galaxy Pro earbuds, but had to return them as they sounded like I was talking in a can. I've been using the Bose for about a month now for video calls on my laptop, and they sound great! They were super easy to pair on Bluetooth and they're easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dound is great they are to bulky too big for the ears not comfortable

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for your feedback! We’re glad to hear you’re enjoying the sound quality! That said, we’re sorry to hear that your having problems with the fit and comfort.

      We understand that comfort and size can vary from person to person, and we truly appreciate you sharing your experience.
      Here's a troubleshooting link that can also help you get a better fit of your earbuds: https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US

      -Jelyn, Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Too many bugs with S23 galaxy phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My S23 Samsung phone doesn't work well with this bose earbuds there are too many bugs

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! We understand you’re having issues using your Bose earbuds with your Samsung S23, and we appreciate you letting us know. We’d like to take a closer look and help you to get this sorted out.

      Please reach out to us here so we can assist you further: https://bose.life/49SSe5s

      We’re ready to help you move forward.

      Gloria - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Definitely satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these they're by far beyond 5 stars. I'll definitely stay with this brand for years to come.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible, do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stayed connected but would have bluetooth breakup consistently. Also the fit was not great because the extra band would slide out of place. This meant that not only did they not fit correctly but it also kept that earbud from charging. After three weeks I tried to return them but found out the hard way that Best Buy only allows 2 weeks for a return so I’ve got a $180 paperweight with intermittent Bluetooth connectivity.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jason, thank you for sharing your experience with the QuietComfort Earbuds. We're truly sorry to hear about the Bluetooth connectivity issues, the challenges with fit and charging and even more so when return options are limited.

      Your feedback about the stability band affecting both fit and charging is valuable, and we’ve passed it along to our product team for review. While Best Buy’s return window may have passed, your earbuds may still be covered under Bose’s warranty. In the meantime, we recommend trying the following troubleshooting guides which may help resolve the issues:

      -Dropped Bluetooth connection: http://bose.life/4nVGseP
      -Earbuds do not fit: http://bose.life/4ndlOGa

      If the problem persists, please don’t hesitate to reach out to our support team. http://bose.life/3Ww8TEp

      Daisy - Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Product for music lovers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality at a discounted price. Every beat is crystal clear.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Overpriced Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, for the price of these things, they were actually pretty horrible. The noise cancellation was not consistent and will continually glitch. Also, they would continually drop audio from my phone. I tried looking things up on Google to help with these issues, turning on low latency, etc. to no avail. Never had this kind of issue with my Apple AirPods Pro and was really disappointed because I’ve always heard good things about Bose earbuds. I even tried hooking them up to my laptop to use for work and during meetings people would say I sounded like a tinny robot. Just an overall bad experience and I will not be looking to buy Bose ear pods again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Peter,

      Thank you for sharing your experience with the QuietComfort earbuds.
      I am sorry to hear that you are disappointed with the ANC and connectivity.
      If the connection is still dropping, please factory reset the earbuds following these steps: https://bose.life/3NmjaOx

      If the issue is still occurring, please contact our support team: https://bose.life/3rykPZR Best regards, Lau - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glad i got them,,, block out the noise and great music quality,,, go get them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent audio,i get a best decision ,the sound its very clarity

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pioneer elite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bose quiet comfort earbuds is one of the best earbuds from Bose great quality sound great for the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I’ve ever bought 10/10 would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy it's really the best because all products it's high quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good first experience with

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, i enjoy my music more.xxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grest bass and overall incredible acoustics.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to dislike here. Exactly what i wanted and expected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds are the Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome earbuds! Outside Noise was cancelled out, non-existent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great audio

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, easy to paired and use.! The app is very helpful

    I would recommend this to a friend