Customer Ratings & Reviews

The sound quality is excellent - that’s the big plus that makes these worthwhile. But there are some operational glitches. Sometimes when I put them in my ears, they keep changing from quiet to aware to immersive, and it just goes on a cycle where it keeps changing and speaking the word for each new setting, making them unusable in that state. To stop it you have to put them back in the case, then put them back in your ears. The app is also fussy. I have a Samsung tablet and it doesn’t want to use the main Bose app on that, it wants me to download a separate app for Bose earbuds. So I did, and it can’t find them. The regular Bose app works fine on my Pixel 9 phone. Then there is the need to get them adjusted right to your ears, so you will probably have to try the different ear cushions. No problem there, but when I position them for the best noise cancellation with the correct ear cushions, part of my ear covers up the microphone and people I am talking to on the phone can barely hear me. So I have to put them in a compromise position in my ears where I get OK noise cancellation yet can still use the microphone. Finally, Bose needs to have a setting in the app where you can turn off the touch control on the earbuds. Anytime I need to reposition them in my ears, by touching the earbuds i often cause them to hang up a call, pause the music, or change to a different audio setting. I would rather just control these things from the device and not have to worry about the earbuds changing something every time I touch them.

Awesome sound, rumbling bass, mids and highs are very crisp and clear. NC is the best, period!!! Blocks almost everything without feeling the "cabin pressure" sensation. Awareness mode is good. Love the Immersion mode for movies although it drains the battery much faster. Extremely comfortable for long periods. Battery could be better, doesn't last a day in the office if you wear them all day. Continuous use lasts between 5 and 6 hours tops!

Best earbuds I’ve ever used. I live in New York City, so noise-cancellation is a main concern. These do better than any other earbuds I’ve ever tried, and better than most over-the-ear headphones to block out noises of loud music in the gym, airplane and traffic noises. The Bluetooth connectivity is great. My iPhone connects to these right away, and never drops the connection until I purposefully disconnect. I dinged this product two stars under “connectivity” because of flaws in the charging case (see below). The charging case is not as good as the earbuds themselves, and as far as I know, as of this writing, there are no Second-Gen cases available separately yet. Two things have happened with the cases for me on this and the First-Gen versions. (1) they stop charging one of the earbuds, or (2) charge them unevenly, so that one reaches 100% while the other reaches only 80%. I’ve tested this with the same buds in other charging cases, and concluded the problem lies with the charging cases. With the First-Gen version, one of my buds developed a kind of short or internal electrical issue that produced a constant static clacky sound. I hope this Second Gen pair does better!

Sound quality is good. I like how battery life stays a long time. I usually use it for working out

The sound is awesome and the Noise Cancelling is superb. Because of the noise canceling it takes a little adjustment to recognize sounds of approaching vehicles when walking. Once you've heard a few then it becomes no issue. Once you find the right size fit they are very comfortable and secure in the ear.

These earbuds are terrific. I just recently used them while on an airplane. They were great at cancelling the noise of the plane and the immersion setting for music was great. I also worry about earbuds falling out but these remained in place the entire time.

Audio Quality is excellent. They are comfortable to wear, and they cancel out most of the noise around me as well.

excellent sound quality; fabulous fit; tried several other brands; this was by far the best!

Very good sound and noise cancelling. The three ear pieces offer a great fit in most ears.

Great sound from these comfortable and well sized in-ear earbud style headphones. The modes of Awarel, Quiet and Immersion provides a good combination of options from outdoor walking to serious listing.

I have had every version of the bose quite comfert head phones and theas are better then the last. I work in construction were i wear these for 10+ hrs a day there comfortable and the nose canceling cant be beat. And there sound quality is top notch and not just all base. My only complaint is they have gone up in price. I would buy them again if i had to i would juts wait until they were on sale

Perfect sound. The noise canceling is absolutely fine. The bass sound is very good. Finally, a pair of headphones that won't fall out of my ears. I recommend them to everyone,

Really great earbuds, especially the noise-cancelling features. I was really impressed with the sound quality. They are lighter than the previous versions and more comfortable to wear for long periods.

Comfortable and the noise cancelling works great. One should not ask me for a review if I need to input a minimum number of characters. So, although the product is great, the review process, not so much.

Great sound, noise cancelling is great, connects fast. Difficult to get out of the case. No biggie.

I liked the fit and design of this gen2 earbuds, sound quality is decent.

I got back into in-ear earbuds recently after having a terrible experience, and I'm so glad I landed on these! The sound is just phenomenal and the app is super easy to use to change the noise-canceling levels, the equalizer, and the immersive sound options. The fit is nice, and I'm glad it came with different sizes so I can find the best long-term fit size for me. Great product

Great fit and customization with tips/wings where anyone should be able to make these comfortable. Audio quality is fantastic. Noise cancellation is class leading and honestly insane for a pair of earbuds. Transparency is good but not amazing. Few other products I’ve used are better there. Biggest issue I have is that when the right earbud is touched while in my ear it creates this weird reverb noise. Tried multiple different tips and adjusted how the buds sat in my ears, couldn’t fix this issue.

I bought these as a gift for my mom and she absolutely loves the fit and sound quality of these headphones. She had called them the most comfortable headphones she’s owned.

Awesome noise cancelling feature, very comfortable and the mic has improved since Gen 1.