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Customer Ratings & Reviews

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Your price for this item is $399.00
The comparable value price is $449.00

Customer reviews

Rating 4.7 out of 5 stars with 156 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers have good things to say about the QuietComfort Ultra Headphones (2nd Gen), particularly regarding their sound quality and comfortable design. Many appreciate the exceptional battery life and lightweight feel, making them ideal for extended use. Users also find the device connectivity seamless and the leather case very portable. However, some find the minimalist button design less desirable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 156 reviews
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Comfortable cans but lacking software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably the most comfortable cans you can get at the moment with the best ANC, best the software/firmware is its pitfall. One thing no reveiwers have mentioned is that while the ANC is at full strength when you first put on the headphones, it gradually decreases or as you would put it auto-ANC. This also happens when you take off the headset and put it back on. If you toggle the different modes within Bose apps, ANC will be back at full strength again, only for it to gradually decline and you can start hearing the noise. This "auto-ANC" feature is definitely one thats not desirable and can't be turned off.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! Thank you for sharing your feedback. We’re delighted to hear that you find the QuietComfort Ultra Headphones (2nd Gen) to be the most comfortable and that their ANC performance stands out. These headphones deliver our best noise cancellation yet, with world‑class audio tuned to the unique shape of your ears through CustomTune technology. The result is powerful, immersive sound with every listen.

      Please ensure your Headphones are set to Quiet mode with full noise cancellation and Bose‑optimized stereo audio. This setting provides the highest level of noise cancellation, helping you block out distractions effectively.

      To help resolve the issue you mentioned, please take a look at the troubleshooting steps provided in this link: https://bose.life/4ovsqks

      These steps should help resolve your concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus . We’re happy to help and we truly hope this helps resolve the issue for you!

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, battery life is a little shorter than expected. Noise canceling is good and they are super comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Mr. Chris Shoub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very comfortable on the head , especially around the ears. Great sound cancellation. Love them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unmatched sound and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the feel, the sound, the quality of these headphones. I was apprehensive of spending so much on them, but worth every penny!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. Beautiful color!! Works great with other noisy things in the back ground.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Chose QC Ultra for Comfortability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these, and the Sony WH-1000XM6 to compare. I ended up sticking with the Bose since they are by far the more comfortable pair. XM6 wins in overall sound quality, noise cancelation, and active pass trough. That's not to say that the Bose doesnt do those things well, I just think the sony does them better. Same with the comfortability, sony is not bad, but Bose were just THAT much better.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sounds and comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds are great and headphone is very comfortable. I enjoy the immersive audio

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased them so i have not had much time to play around with them. So far they sound very good, like the prior model. They connect much faster to my laptop, unlike the prior model. I have noticed that when you are on a call if you speak too loud your voice will sound distorted, speak at a normal volume and it’s perfectly fine. Will be back with a more in-depth review once i have used them for a longer period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose QuietComfort Ultra Headphones. (2nd Gen)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. The sound is amazing. Crystal clear highs, solid, sharp bass, very comfortable to wear. I've owned others, and the weight gets to you after some time. Bose - QuietComfort Ultra Headphones (2nd Gen) look and feel great. The name says it perfectly. The Bluetooth feature couldn't get easier to connect to almost any device I have. When I wish for silence and nothing but silence, I put them on, and the world just respects my desire for silence. Bose is not for someone looking for low-cost headphones. ONLY for those who appreciate the finer things in life and don't mind paying for them. The hardest part was choosing from the amazing color schemes they offer. Well done BOSE!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are definitely worth the price! Sounds quality and noise cancellation are supurb! Ive tried the XM-5s, XM-6s, and had the prior Gen QC Ultra's and these are a step above in every way. You wont be dissapointed with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sounds great, and I'm very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose beats all others!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried all major brands of the higher-end headphones. I've concluded Bose beats all! The Bose app is easy to use and helpful. I had a 6 hr trainride and these performed beautifully for Classical music and an audio book. They're also comfortable for long wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boyfriend has many headphones, however these are his favorite. He says the overall sound compaired to his other highend brand ones ate exceptional all around. Bought these after his 1st gen ones broke at the headband. Great purchase. Cant go wrong eith Bose

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unbeatable sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone with great sound. Nothing else beats it in my opinion. It’ll be money worth spending. Don’t hesitate just buy it and dive deep into the irresistible bose sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get 'em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Replaced an original set of wired bose qc headphones with these and I'm very happy with them. Sound quality is phenomenal. Charge could last a bit better, but if vibing out with vibe tunes, this is what you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big upgrade over Bose QC45

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from Bose QC45 I was worried that this wouldn’t be much of an upgrade and boy was I surprised. These headphones are absolutely amazing! Love the USB-C lossless audio support, head-detected auto-off (for those of us wearing these in the office this is clutch), and the sound quality is very lively for Bose headphones. I surprisingly didn’t need to EQ these for them to sound great. The noise cancelling is also vastly improved (and the QC45 were already a high bar) and the customizability of the ANC is much better now. Build quality is also very good and I like the styling.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried many around the same price range and this is hands down the best one; my main concern was the “noise cancelling” feature since I travel a lot; and they excel at it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Totally lives up to the QC!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These live up to the hype for me. I personally very much enjoy the sound stage. Phone call quality is amazingly good. As Flossy Carter would say the noise canceling is God level good!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound but TERRIBLE microphone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound but incredibly terrible microphones still! The microphones cannot hear you outdoors if you’re trying to text or dictate anything on your phone it literally types the wrong words all the time. If you’re somewhere where it’s windy the noise cancellation doesn’t even work! The wind blows on the microphones and you hear it inside your headset so you cannot hear what you’re listening to! They’ve always had problems with the microphone but I figured the generation 2 was going to be better like everyone said it was going to be. I’m returning these and getting a headset that doesn’t have crap microphones. Their microphones basically have zero noise cancellation of their own. Also when the headset talks to you it sounds like a malfunctioning robot that’s whispering it’s so low you can barely hear it. Especially if it’s a notification of any kind. I’m shocked how bad it is for this amount of money.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there! Thank you for taking the time to share your experience, we truly appreciate your honest feedback. We're glad to hear you enjoyed the sound quality, but we're sorry to learn about the frustration you've had with the microphone performance and voice prompts.

      The Bose QuietComfort Ultra Headphones (2nd Gen) are designed to deliver world-class noise cancellation and immersive audio, personalized through CustomTune technology to match the unique shape of your ears. That said, microphone performance can be affected by several factors, especially in challenging environments like windy conditions.

      To help address the microphone issue, we recommend checking out this troubleshooting guide: https://bose.life/47rEbCg which may offer some helpful steps. If you continue to experience difficulties or have further questions, please don’t hesitate to reach out to our customer service team using this link: https://bose.life/contactus and they’ll be glad to assist you further.

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impressed with this version of Bose. The noise cancelling is vastly improved from the pair I bought several years ago. And the immersive sound is next level. Happy with my purchase.

    I would recommend this to a friend