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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2453 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers find value in the QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds for their excellent sound quality, comfortable fit, and impressive battery life. The design is also well-received. However, some customers have reported occasional connectivity issues and low call volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,453 reviews
  • Rated 5 out of 5 stars

    BOSE BUDS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one did not work correctly but I returned it for a new one and the new one works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound, made for big ears

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great, but regardless of how many combinations of tip and wing pieces I try, they constantly fall out.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I am glad to hear that you are enjoying the sound quality of the QC Ultra earbuds. If you are finding difficulty with the ear tips and stability bands that come with the earbuds. We do provide an alternate sized kit that include extra small and extra large sized ear tips and stability bands. You can view more on this via our website: https://bose.life/42FkfYP.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise quality was good but they cut out every 10 seconds i really ecpected more

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jalen,

      We're sorry to hear that you experienced audio cutouts with the earbuds, despite the good noise cancellation quality. If you haven't already, we recommend reaching out to our customer support team for assistance. You can use the following link to get in contact with us: https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Amazing overall.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds overall, better battery quality than Sony. You won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in ear headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are better then my over the ear Sony headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new Bose Ear Buds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had Apple Ear Buds . Had to send back to Apple for replacement, I pirchased a Sony returned to Best Buy and gladly changed for Bose . For my use the Bose was perfect easly pared and out the door to enjoy music while I used a Weed Eater. Easly to comtrol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to replace in charger case.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very hard too replace the earbuds back into the charging case. Apple has magnets too guide you. These should too. For the cost throw in a couple of magnets.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Silence

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling earbuds I have ever had!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds on the market! They actually does everything the description describes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Keeps falling out of ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill-fitting buds. They keep falling out of ears. They need to keep the old fashioned silicone stabilizers or continue to offer earphones with options to choose the silicone stabilizers. Whether im exercising or staying still, they fall out once youre ears become sweaty or just wet. Sound quality is NOT the problem. The issue is finding a way for the earbuds to stay in the ear

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earbuds on the market. Good quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Good but defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 pair of the bose ultra within a month. The left earbud kept going out. Would make stuttering noises and you couldnt hear anything. Before it messed up the sound was awsome and they were the best fit of any earbuds I’ve owned. Maybe it was just mine but after the 2nd pair went out i didnt wanna give it another try.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Brent,

      Thanks for leaving your feedback regarding the QuietComfort Ultra Earbuds.

      I'm sorry to hear your left earbud kept disconnecting. That certainly shouldn't have been happening and I can appreciate how disappointed you must have felt especially after enjoying their sound quality beforehand.

      The good news is there are some troubleshooting steps you can try to remedy the problem. I'd recommend visiting this page to give them a try https://bose.life/4b5gtM0.

      If you continue to have issues, we're here to help. Please do not hesitate to get in touch with our support team. We'll be happy to help https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great buds EXCEPT FIX YOUR EFFFING APP YOU LAZY FU

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I state my final warning, and review, here's the good: These things are amazing. Sound could be louder, but theyre great! My first pair were duds that i had to return, make sure you uave your reciept! ------- Heres the BIG downside... there are MANY connectivity issues which are WELL known by the bose community, where youll have to repair the earbuds, take them out, place them in the case, "reformat" them, over and over, etc. *** This is NOT an issue with the earbuds, but Bose's lack of desire to fix their FUDGING BUGGY APP!!! *** ITS BEEN AN ISSUE FOR MANY MONTHS AND BOSE REFUSES TO FIX THEIR FUDGING APP!!!!!! FOR A 300 DOLLAR PREMIUM ITEM THIS IS ABSOLUTELY IRRESPONSIBLE AND SHIRTY OF THEM!!!!!!! But aside from that (but lets be real. Its a HUGE issue and entirely something that they can fix, but refuse to because Bose is absolute dogshirt. (Replace "fudging" and "shirt" with exactly what youre thinking) If they fix the app, i wholehartedly recommend the product. Otherwise. Nope. All because Bose is a horrible and scummy company thay refuses to fix their app, which is absolutely assinine for a premium product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Devin, I am glad to hear that you are really enjoying the QC Ultra's sound quality and functionality. We appreciate your feedback regarding the app and it will be made note of for future updates. I recommend that you sign up to the mailing list via our website to ensure that you are up-to-date with all the latest news and announcements for our product ranges.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Bose Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent ear buds. The hearing test function in the app is useful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Incredible and Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome audio for music etc...completely horrible for phone calls and meetings.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      HI,
      It is great you find music awesome through the earbuds. Please make sure the earbuds are correctly fit (https://bose.life/43wX5nJ) as it helps make sure calls are as clear as possible.

      Reach out to us (https://bose.life/contact) for further help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Beware these have a constant static noise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud exhibits a persistent high-pitched noise, akin to that of a mosquito. Despite returning the initial pair and receiving a replacement, the issue persists. These earbuds are practically brand new, having been in my possession for only a few hours. While the active noise cancellation (ANC) feature is undoubtedly impressive, its effectiveness is rendered moot by the fact that any attempt to listen to podcasts or music at a low volume is marred by the aforementioned static noise. Although the sound quality is generally satisfactory, the aforementioned drawbacks make it untenable for me to retain these earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! I'm happy to hear you liked the noise cancelling and sound quality of your QuietComfort Ultra Earbuds per se. Some customers might hear a faint, mosquito-like digital audio artifact when in quiet environments, not listening to music, and with ANC on high. This sound should be low in volume and is normal; our engineers have determined that it does not indicate a fault with the headphones. We hope this information is useful! Warm regards, Fiona M. - Bose Customer Support bose

  • Best Buy Employee

    Rated 5 out of 5 stars

    Very good product

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because if i lose 1 earbud the other earbud will still work. If the product stops working on one side i at least still have the other side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave them for a gift and he said he love them keep till me thank you

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not in Bose tradition at all!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are NOT an upgrade from Quiet II!. These have no battery life and won't pair with anything. I got it FINALLY to may phone but tried to move to IPad and no luck. Did everyting possible. Reset equipment, unpaired from phone, EVERYTHING suggested from customer service to no avail. I'm sending these crapy earbuds back.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm very sorry to hear of your disappointment with the QuietComfort Ultra Earbuds, Greg! The battery life is 6 hours if Immersive Audio is off, 4 hours if it's on, and a fully-charged charging case will supply 18 further hours of charge. As for the pairing issues, if all troubleshooting hasn't helped, then please contact our support team to have your product exchanged: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is amazing, but the sound quality is not as good as the Sony X5

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the noise cancelling of the QuietComfort Ultra Earbuds, Omar! We're proud of their audio quality and Immersive Audio options; however, it is true that each customer's audio tastes are different. Warm regards, Fiona M. - Bose Customer Support bose