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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2292 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the exceptional noise cancellation, comfort, and battery life of the QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones. They appreciate the build quality, lightweight design, and immersive audio experience. However, some customers have concerns about the price, connectivity issues, volume level, fit, and bass response.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,292 reviews
  • Rated 5 out of 5 stars

    Bose Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An outstanding over-the-ear headphones with great sound and has a long-lasting battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy wife, and I also have one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and looks great Holding a charge and easy use of the controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff and very helpful. Loved my headphones sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling works super good and the sound quality is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crazy Good Quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, BOSE always hits it out of the park!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultra head phone Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this head phone Bose so awesome the Quality the best and ever godbless Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great ANC but not so good bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose QuietComfort Ultra headphones offer exceptional noise cancellation and a user-friendly app interface. However, the bass quality may not satisfy all audiophiles.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Happy to hear you like the QuietComfort Ultra Headphones' noise cancellation and the easy-to-use Bose app. If you're not happy with the bass output, don't forget the app has an Equalizer (EQ) section. You can access this by going to the home screen and tapping "EQ". You can then boost or reduce the bass, among other available audio settings. I hope this helps! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose is big for a reason

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound function and comfort. Worth the big price tag

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Enjoy the Silence

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose's latest version of their QuietComfort Headphones excel in almost every aspect. Their noise cancelling is top tier, they're very lightweight and comfortable to wear for extended periods, they sound excellent. Starting with their sound, they have excellent audio quality. Highs and lows are easily distinguished. Bose touts their immersive audio in these headphones, and it's an impressive feature to be able to sort of have audio seeming to emanate from its source. Say you have your phone on a desk, the sound would seem to come from that area, so turning your head would keep the audio coming from there while you move your head around. It's an interesting feature that works well. I also feel I should comment on how great these headphones sound. They truly are excellent sounding. Setup and connection are very easy. Especially using Bose's app. You just select the headphones in the app, and it easily guides you through getting them ready for use within a couple of minutes. Even letting you sample the immersive audio options. Connecting to dual devices is also easy and works very well. I like to wear the headphones while I'm working and using them to edit or watch videos on my PC, or anything on my phone will moving seamlessly between the two are handled very well. Bose also has a neat feature that plays a special audio tone that helps map your ear's unique properties and caters to you. It does this each time you put the headphones on, and you don't even notice. Another headline feature of these headphones for me is how comfortable they are. Wearing for extended periods of time doesn't get too uncomfortable over time. I'm able to wear them for hours at a time while I work without feeling the need to take them off. They seem lighter than other competitor headphones that are at this level. The fast charging is another standout feature. Being able to get an extra 3 hours of listening time after a 15-minute charge is great. If you forget to charge them before starting to work on a project, or hop on a flight, you can get enough battery from a quick charge. The battery life itself is also very good. Bose claims 24 hours of life without using the immersive audio, and I'm getting right around that battery life in my experience. Truly impressive. I also really appreciate how seamless and quickly it is to start using the headphones. The sensor in the headphones detects when you take them off and puts them in a sort of standby mode to save battery. If you put them back on within 24 hours of last taking them off, they automatically turn back on and reconnect to your devices. It works so well that using them is such an easy and pleasant experience. If you use headphones frequently, you owe it to yourself to get a nice pair. And if you're considering these, you won't be disappointed. Pros: Excellent audio quality, comfort, features, ease of use, lightweight Cons: I wouldn't mind if these hand controls on both earcups to skip tracks, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best headphones for the average person

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality for someone that likes to spend time alone in quality

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    One of the best out there!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m always looking for headphones that provide excellent noise cancellation when working with noisy tools or to just block out the world when needing to recharge. The Bose Quietcomfort Ultras are perfect for just that. There are so many features included in these headphones, but to me the most important quality beyond the sound, is the ability to filter out the noise. When I have these headphones on and use the noise cancelling feature, I am immersed in a sound that is absent of the outside world’s distractions. But let’s talk about the features that enhance these headphones. The first thing I noticed when I opened the box was the hard-shell case that is made of a leather type of material with a zipper that encompasses nearly the entire perimeter of the case. There is a two-inch cloth material hinge that connects the top to the bottom of the case. Within the case are molded cut outs for the headphone’s cups. This is to ensure a secure fit when stored. Contained in the case is a 12” USB-A to USB-C charging cord and a stereo cable with mini jacks on each end for legacy devices. The headphones themselves are a hard plastic for the ear cups and strap that connects the two headphones’ cups. The portion of the ear cups that contact your ears are a soft leather material and so is the strap that touches your head. There is a power / Bluetooth button, a button that controls the play or pause, skip forward or backward functions depending on how many times the button is pressed. There is a slide/touch button to control the volume and the sound modes. The slide-touch button can be configured for different functions based on your needs. For phone calls there is an included microphone on the Bose which does a great job of filtering out background noise while using the phone. Once you open the packaging for the headphones you are directed to use the smart label to go to the Bose life site to setup your account, download the app for your smartphone to complete the setup process. Within the application you can customize your sound with the different sound modes and a 3 band EQ. Once I completed the setup I was up and running. The sound quality was very good right out of the box and seemed to improve the more I used the headphones. The bass was deep and smooth with clear midrange and crisp highs. Regardless of the type of music I was listening to, the sound was rich and full and brought me into the sound stage. I was able to hear sounds that I hadn’t heard before in the music. The included sound modes consist of the Quiet, Aware, Immersion. Quiet mode removes the outside world so you can hear nothing but the content you are listening to. Aware provides quality sound while letting you stay conscious of your surroundings. Immersion provides realistic sound orientation as you move your head and surrounds you with sound from all directions. It is truly immersive and brings you into the content that you are listening to. Battery life is said to be twenty-four hours and I have been using these headphones for well over a week without charging and they seem to go for ever. Overall, these are one of the best headphones that I have ever had. Between the sound quality, noise cancellation, comfort, and the build quality, you would be hard pressed to find a sound for the value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly Go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality when using cord is poor when pugged into aircraft sound jacks. Works well only as wireless.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pricey headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sounds. Comfortable fit and music is clear. Pricey tho, $400 for headphones is insane !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and good noice cancelling from the outside, works best for music and music only. Not very good mic quality and very poor voice isolation. For its price and brand, I expected top-notch performance but was mistaken.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jose, if you are experiencing issues during calls, I recommend you check out our troubleshooting suggestions from our product support website. You can view these here: https://bit.ly/4mE0PgE. should you need assistance with your headphones, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Rated 2 out of 5 stars

    NOT WORTH

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones bc of the reviews, they're NOT WORTH the MONEY. The nosie cancellation SUCKS, NOT comfortable, Sucks to SLEEP in. I can still hear my roommates. HORrBILE!!!!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello and thank you for your review.

      Making sure you have a perfect seal is important for maintaining a level of noise cancelation laying down or on your side may cause the seal to break causing noise to leak in.

      Here are a few things to try if this persists https://bose.life/4kM7WSg

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Totally awesome ANC headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    _____ *Pros: -Premium look and feel. -Smells nice. -Spatial audio is very cool and more than a gimmick. -Great passive noise isolation. -Comfortable to wear for hours on end. -Good battery life. -Easy to fold and put away inside the case. _____ *Neutral: -Out of the box audio is so-so. Tune-up required with the Bose Music app. _____ *Cons: -None *** Build Quality and Comfort *** The first thing that impressed upon me when I unboxed the Bose Ultra was how nice and premium it looked and felt. Mine’s the White Smoke color option and I feel it looks more high-end, premium, and classy than the black option. My two previous Bose headphones were black so this was a welcome change of scenery. The sense of premium-ness continues when handling the Ultra – the pleather feels soft and plush, and the plastic components feel dense and silky smooth with no harsh graininess. The padding is soft and comfortable, and the earcups are supple, comfy, and provide good passive noise isolation. The QC Ultra folds, swivels, and tucks away neatly and smoothly with nary a cheap-feeling sound or awkward movements. There was another aspect of the Ultra that I didn’t expect but was pleasantly surprised by – these headphones smell great! Specifically, the Ultra headphone gives off that new car smell scent that I like so much. The scent is strongest on the pleather parts such as the earcups. As for the rest of the Ultra, I have no complaints and I’m quite happy with the entire package. The fit and finish is excellent, the buttons are clickity and responsive, and the capacitive swipe area on the right earcup works perfectly for volume control. I’ve been using the Ultra mostly at work where I work at a cubicle with many colleagues nearby. Some of them are quite noisy, and these headphones provide peace for hours and hours without hurting the top of my head or my ears. After extended use, my ear areas do get a bit sweaty and warm but not uncomfortably so. Ergonomically, the QC Ultra is a Win. *** Audio performance *** I expected great audio fidelity and quality from the Ultras, and I was not left disappointed or pinned with buyer’s remorse. The Ultra lives up to Bose’s hard-earned and well-deserved reputation for quality and slick execution and Bose takes it to a new level by introducing Immersive Audio, which is a fancy spatial audio technology that makes the audio source feel like it’s right there with you and nearby instead of some audio signals leaking out of the earcups. By connecting the Ultra to the Bose Music app, one can choose the Immersive Audio setting of your choice – Off, Still, and Motion. Bose recommends the “Still” option for those sitting down and not moving around much, and the “Motion” option for those who are walking and going to places. I liked both options and used Immersive Audio anytime I was listening to music on the Ultra. It really does add a new sense of audio depth and increases the breadth of the soundstage beyond what “regular” headphones can do. I frankly expected Immersive Audio to be a clever marketing gimmick from Bose that I would try a few times and turn off but it turned out to be more than that – it truly adds something novel and makes the music listening experience more fun and interesting. After getting used to Immersive Audio, other headsets are going to feel more boring and duller. If by any chance you choose not to use the Immersive Audio option, you still get great audio fidelity and quality from the QC Ultra. Just don’t expect a big difference from the outgoing Bose 700 or QC 45 headsets. The active noise cancellation is slightly better in the QC Ultra, but the general audio quality sounds pretty similar to the older headsets. I did notice better bass on the QC Ultras though. Overall, it’s really hard to go wrong by choosing the QC Ultra. The audio quality is excellent, and it’s made fantastic thanks to Immersive Audio (spatial audio). *** Battery life *** Frankly speaking, the battery life is not that much improved over my older Bose QC45 headphones. Still, the endurance level is good enough for my particular situation and I’m content with it. I’m never too far away from a charging cable so battery life hasn’t been an issue for me. *** Is it worth the coin? *** If you got the coin for it, then the QC Ultra headphones are definitely worth it. You’re getting superb active noise cancellation, clean and high-fidelity audio, and with Immersive Audio turned on, a new and interesting way to listen to music both familiar and new. I wouldn’t hesitate recommending the QC Ultra to friends and family. 5 Stars.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Connectivity, Sound quality

    Rated 5 out of 5 stars

    XM5 vs UC Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound - Very good, although this is subjective these sound noticeably better then my Sony XM5’s. Although it isn’t by much they do feel more rich and have less of an empty feel. Notice: both headphones sound bad out of the box in my opinion. After tuning their EQ in the app is when they will start to sound better! Sound is personal for everyone so play around. Overall though these sound better out of the box. XM5’s are very muddy compared to these out of the box. Winner - QC ultra Design: Although in my opinion the XM5’s do look better these do a great job at staying lowkey. One of my favorite features that back is that it actually FOLDS up. This is a feature I thought at first wouldn’t be important to me but after having a bag always filled, having headphones that also fold is a must. However looks wise XM5 has ultras beat. Winner - XM5 Comfort: Although heavier then the XM5’s they are much more comfortable due to the padding just having a bigger surface. Some will prefer the lightness of the headphone but these ones sacrifice Abit of weight for more comfort. I would give this a tie as both are very comfy. Winner - tie ANC- Long story short these have better ANC. They also came out more recently so that is understandable. Winner - UC ultra Battery life - XM5’s has 30 hours UC ultra has 25 hours Winner XM5 Build quality- Both are mainly made out of plastic and both feel very good. However I would say the Bose outshines just alittle due to the metal construction of the hinges. Although this adds some weight it gives it a very premium feel. One thing I would like to watch out for is hinge failing on the XM5’s as that is a problem! Winner - QC ultra Connectivity - If multipoint is important for you the QC ultra have a better system as they actually pauses the other device when you press play on a new one. Besides from that they are the same and both are very reliable and equal in strength. For Bluetooth reliability XM5’s are just abit better. I have never had any issues with Bluetooth for the XM5’s but on the UC ultra it does have a hiccup very occasionally. Both are still very reliable headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 5 out of 5 stars

    Fantastic headphones!! Worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Bose QuietComfort Ultra Wireless Noise Cancelling Over-Ear Headphones 60th Anniversary Diamond Edition, and I must say, they are nothing short of spectacular. From the moment I unboxed them, I was impressed by the elegant design and premium build quality. The sound quality is exceptional, with rich, deep bass and crystal-clear highs that make every genre of music sound amazing. The noise-cancelling feature is top-notch, effectively blocking out ambient noise and allowing me to immerse myself fully in my music or podcasts. Whether I'm on a noisy flight or in a bustling café, these headphones create a serene listening environment. Comfort is another area where the Bose QuietComfort Ultra excels. The over-ear design and plush ear cushions provide a snug yet comfortable fit, even during extended listening sessions. I never experienced any discomfort or fatigue, which is a testament to Bose's commitment to user comfort. The wireless connectivity is seamless, with a strong and stable Bluetooth connection that never faltered. The battery life is impressive, lasting for hours on end, and the quick charge feature is a lifesaver when I'm in a hurry. Overall, the Bose QuietComfort Ultra Wireless Noise Cancelling Over-Ear Headphones 60th Anniversary Diamond Edition are worth the purchase. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    These are amazing

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of Bose 700, Apple AirPod pro 2, and Apple AirPod max. So I have used many upper end headphones. Out of the box you can feel how much lighter they are than my 700s and my AirPod max, significantly lighter. After you notice how lightweight they are you can see how nicely they fold and the great carrying case. I paired these very easy with my iPhone 14 and my iPad. You do get pushed to download the app which you do need for the features. This is my only complaint on the headphones, the noise cancellation is less than my 700s and my AirPod pros. My only complaint. I used them at home, office and some of the gym. They really did not keep up with other headphones. You can make your own choices in settings for noise reduction. I listened to some music, including spatial audio. For me, it is not worth the battery Drain but it does sound good. The bass was good but not over powering. There is an EQ for your music. Phone calls worked very well even in a crowded hallway. I watched a couple of movies wearing the headphones, I totally forget I had them on they are so lightweight. Unlike the 700s and AirPod max. I like the charger and the app worked nice for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones have consistently been celebrated as the pinnacle of audio excellence, and it’s easy to understand why. Their superior sound quality delivers rich, balanced audio with deep bass and crisp highs, allowing listeners to experience their favorite music as it was intended. The active noise-cancellation technology is unparalleled, effectively muting background distractions whether you're on a busy street, a noisy airplane, or in a bustling office. Comfort is another standout feature. Designed with plush ear cushions and lightweight materials, Bose headphones can be worn for hours without discomfort, making them perfect for long listening sessions. The intuitive controls, long battery life, and seamless Bluetooth connectivity add unmatched convenience. Moreover, Bose’s dedication to innovation ensures that each new model incorporates the latest advancements in audio technology. Whether you're an audiophile, a frequent traveler, or someone seeking the ultimate listening experience, Bose headphones truly set the standard for quality and performance.

    I would recommend this to a friend
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