Customer Ratings & Reviews
- Model:
- 882963-1100
- SKU:
- 6550611
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the outstanding sound quality, encompassing excellent bass and immersive Dolby Atmos effects, as a major highlight. Many also appreciate the ease of setup and sleek design. However, some users experienced connectivity issues, and a few felt the price was too high. Software update problems were also reported by a small number of customers.
This summary was generated by AI based on customer reviews.
Good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice customer service good product good quality
I would recommend this to a friendNot worth the price tag
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has major sync issues when using HDMI arc to connect to TV. It does not turn on automatically. The app is confusing and has too many features that are hard to understand for an ordinary person. There are hardly any useful buttons on the soundbar. No power on indicator on the bar. The volume on TV does not have a number and only plus minus signs show. Will not be buying a Bose product again.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Harry, sorry to hear of your disappointment with your Smart Ultra Soundbar! If you're having HDMI-CEC issues, e.g. with the soundbar not turning on automatically, go to Settings > Power > HDMI Power and Audio in the Bose app and try the different options there. One of them should resolve the issues you're having. The app is designed to be straightforward and easy to use, however if you're confused by anything, please contact us so we can answer any questions: https://support.bose.com/s/get-help-landing-page?language=en_US. Lastly, information about the soundbar's different LED statuses can be found here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpazAAD&articleId=kA08c000001f8UUCAY&language=en_US. I hope this helps! Warm regards, Fiona M. - Bose Customer Support
Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good don't know what else to say. Using it now.
I would recommend this to a friendBose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great just a bit of trouble syncing to Bose Music app.
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money. Will strongly recommend to others.
I would recommend this to a friendGOOD QUALITY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT EASY TO INSTALL AND NICE DIMENSIONS LOW PROFILE
I would recommend this to a friendAwesome soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome soundbar and was glad this was available in store!
I would recommend this to a friendSound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item and we did not regret buying it! So awesome!
I would recommend this to a friendCheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control does not have enough functions. Down grade from old remote
I would recommend this to a friendHad a lot of expectation from Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is not that good as compared to Sonos Arc Ultra and Sennheiser Ambeo Plus. When I first plugged it in I couldn't notice the difference between sound of my TV vs sound from Bose Smart Ultra. May be with a full 5.1 system it may be better, but if you are just looking for a soundbar this may not be the one.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I do have some recommendations that can help, if you are not finding the sound quality to not be as expected. Firstly, I highly recommend that you run the AdaptIQ program to ensure that your soundbar is fully calibrated to your room. You can follow the steps for the AdaptIQ process here: https://bose.life/48D4JiE.
Secondly, the soundbar does come with a built-in equalizer that can be accessed via the Bose app. To view more on this, you can check this article out: https://bose.life/4hOKe7r.
Should you need additional support with any features on the headphones, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR. Liam - Bose Customer support
Bose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is by far the best home theater and sound system.
I would recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality worth every penny I’ll purchase again
I would recommend this to a friendWaste of hard eaen money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought the bose ultra sound with dolby assist for $759.31 on Aug. 15 and it stopped on Oct. 14. one day of two whole months. Don't waste your money. if i could give it a -five stars i would
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Daniel, thank you for choosing the Bose Smart Ultra Soundbar! Bose products come included with a one-year warranty when purchased from authorized resellers, including BestBuy. Rest assured that if you give us a quick call we'd be happy to make sure your issues are resolved with some brief troubleshooting. Reach us at http://bose.life/globalsupport.
Marlo - Bose Customer Support
- Cons mentioned:Connectivity
Don’t buy, go to Sonos or other bowers and Wilkins
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got it to work properly and the software would not update, does not connect to WiFi either so the software is junk.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mariog, thanks for leaving your review. I'm sorry to hear you experienced difficulties with setup. The Smart Ultra Soundbar uses the Bose app which makes setup a breeze. If you're experiencing issues, this could be related to incorrect settings on your router or your smartphone. Please see this page for recommended router settings as this may help resolve the problem for you. https://bose.life/3GE3pPX.
Should you continue to experience issues with setup, please do not hesitate to get in touch with us. https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
- Cons mentioned:Connectivity
Do Not Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As others have mentioned, this thing will not work as advertised after a few months. Just wont connect via HDMI any more, forcing me to use the optical out audio port. This defeats the purpose of having a “one remote to rule them all” setup. Just buy the Sonos or Samsung sound bars, even Sony. Anything is better than this nightmare of a sound bar. Customer service is a joke and not helpful. Im gonna chuck this into tje trash.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .HI there,
I would recommend checking the HDMI Power and Audio Settings for the Soundbar following our guide here https://bose.life/49kjmXk to help with the audio concerns you're having. We'd also love to help and would ask that you reach out to us https://bose.life/contact for support.
Nic - Bose Customer Support
Bose quality is great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have many bose products they all seem to work well tech support is phenomenal
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there, happy to hear you like your Bose products as well as our technical support! I noticed you only gave the Smart Ultra Soundbar 3 stars; if there's anything we can do to improve your Bose experience, just let us know. We'll be happy to advise further! Warm regards, Fiona M. - Bose Customer Support
Multiple Missing Cords
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a BOSE Smart Ultra Soundbar w/ DOLBY Atmos and Voice asst- BLACK I received the product today I took a chance and ordered an "open box" product - I ordered it from the EXCELLENT option with posted listing on BEST Buy website noting "Works and looks like new. Includes all original parts, packaging and accessories (or suitable replacement)." I do not have the following: HDMI eARC cable, Optical cable, Power cord, This is very frustrating - I am exceedingly disappointed with the product I will return the item and never order again This is false advertising Very disappointing
No, I would not recommend this to a friendOpened the box found the glass top was all chipped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought BestBuy recondition and in excellent condition. Arrived not double boxed and missing original foam packaging.I opened the box found the glass top was all chipped up and the front grill was partially detached. I returned it at the store and bought a new one there.
No, I would not recommend this to a friendNever again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this soundbar and went with the Bose name for quality and dependability. Boy was I wrong. Soundbar quit working after less than 2 months and the support from Bose is ridiculous. Been on chat for almost 2 hours with nothing but meaningless responses. Now I have to pack up the soundbar, ship it to Bose, wait for them to receive and then they send a new one a month later. Unacceptable in my book. Never again.
No, I would not recommend this to a friend- Cons mentioned:Software
Product will be returned.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I love Bose products, this is garbage. The equipment is stuck in some kind of software update and 3 hours on the phone with Bose could not resolve. This product will go back!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Ellen,
I'm surprised you've had trouble with the Soundbar updates. I understand you're planning to return it. Please back out to us https://bose.life/contact, as we'd love to help you with the update issue.
Nic - Bose Customer Support