Customer Ratings & Reviews
- Model:
- 882963-1100
- SKU:
- 6550611
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the Smart Ultra Soundbar's outstanding sound quality, ease of use, design, and perfect size for various rooms. Many also appreciate the simple setup process and the enhanced bass. However, some customers have reported challenges with connectivity and software updates.
This summary was generated by AI based on customer reviews.
Too complicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 For a one in all speakers, it is too complicated.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your feedback. We understand that ease of use is very important, especially for an all‑in‑one speaker. Your input is valuable, and we truly appreciate you taking the time to let us know about your experience.
We’d like to learn more about the specific areas you find complicated so we can better support you. You can contact us using this link: https://bose.life/48EXztC
Klariss – Bose Customer Support
Lacks crispness
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of trying every possible setting, I am not completely satisfied with the sound quality of the Bose Ultra Soundbar. It just isn’t crisp enough and lacks bass even though I have it turned up to 90 out of 100. The price is considerably more than the LG Soundbar which would pair better than the Bose, since it would allow the TV speakers to work simultaneously. So today I ordered an LG sound bar for hand the price. So we will see if the LG has a crisper sound than the Bose Ultra.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Gerry, I'm sorry to hear you're not completely happy with the audio quality of your Smart Ultra Soundbar. If you find the soundbar is lacking in bass, you can - as you mentioned - turn the bass up via the Bose app, by tapping the Audio button and then adjusting the bass level. You can also enable AI Dialogue Mode, which is designed to provide ultra-crisp vocal clarity, as it adjusts the tonal balance accordingly. If further assistance is required, our support team will be happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Bose Ultra Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Bose soundbar to enhance the audio experience in my living room. It was a great buy, especially with the sale offer. Highly recommended!
I would recommend this to a friend- Cons mentioned:Connectivity
Terrible purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back, wouldn't connect to TV! After hours of trying to connect it to my TV I decided to save my energy and return it. I've never bought an open box item from Best Buy and finally decided to try it out. Now I see why and doubt if I would again.
No, I would not recommend this to a friend Great technology
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Bose and would never own anything else. Sound is amazing.
I would recommend this to a friend- Pros mentioned:Sound quality
Bose missed the target.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with the power output. I was fully expecting a theater-like experience to find out I needed accessories to get there. Overall good sound, but was disappointed in the end.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Christopher, I am glad to hear you are enjoying the sound quality of the system.
With the Soundbar Ultra, all of the accessories are completely optional, so to get more from your Soundbar's audio quality make sure that you run through the Adaptiq Calibration process and make sure you adjust the EQ to find settings that are right for you.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Nice sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Number one in Customer service! Great product!bose is the best!
I would recommend this to a friendSurrounded sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that help me was great. He greet me n wife, he was realy helpful that he went to look for my item all over the store because it wasn't in the right location until he found it. Very very great customer service
I would recommend this to a friend- Pros mentioned:Sound quality
Uhh, No
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound but not worth the price. Maybe if I added the rear speakers, but that’s another $400. Calling Bose support was impossible.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm glad you like the sound of your Smart Ultra Soundbar! If you're not happy with the sound currently, run the ADAPTiQ process to optimize your soundbar's output. If that doesn't help, please contact our support team for assistance. Regards, Fiona M. - Bose Customer Support
Best sound bar out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is just incredible. I absolutely love it!
I would recommend this to a friend- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it kept switching from internal to external and back. Then at times it would shut the TV off. I read another review that someone else also had the same problem.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Louie.
I am sorry to hear that you had to return your Smart Ultra Soundbar due to connectivity issues with your TV.
If you have any questions, we are always happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
It’s ok….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dolby atmos and sound filling doesn’t work really well at low volumes. Adaptiq requires plugging in a headset to calibrate (unlike Sonos where the iOS app could be used). I had wall mounted the soundbar and I had to take it out to be able to plug in the headset. I’ve had this for less than a month and I don’t see Bose value yet. It’s paired wi5 a bass 700 module.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we do recommend that the AdaptIQ calibration is done during the set up process, so that the soundbar is ready to go once all the setup processes are completed. Also, please ensure that the content you are viewing is outputting in Dolby Atmos. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Glad I waited!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been shopping for a soundbar for a view years, constantly checking the reviews. This soundbar does not disappoint. The range is amazing and is consistent in every seat of n the room.
I would recommend this to a friend- Pros mentioned:Sound quality
Not worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy just the sound bar it sounds like the tv speakers. You must buy a subwoofer to get the awesome sound you hear on the display model. The subwoofer will set you back an additional $600. For $900 the sound bar should be good enough until one can afford the extra $600 for the subwoofer but it’s not. I returned it for a LG soundbar with a subwoofer that cost $249 and it sounds amazing. Maybe not to the level of Bose amazing but good enough. So I bought a new tv to go with it. TV $900 and soundbar $249 so for $1149 I have a great system vs a soundbar and subwoofer for $1500.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear you decided to return your Smart Ultra Soundbar! While it's possible to add a bass module and/or rear speakers, this is not strictly necessary. I always recommend running the ADAPTiQ process, which will measure the acoustic properties of your room and calibrate the sound accordingly. You can also take advantage of AI Dialogue Mode, for ultra-crisp vocal clarity. Lastly, don't forget you can adjust the tone controls in the Bose app, to tweak the bass and treble levels of your soundbar to your liking. The above tips should help you attain a rich, satisfying sound performance! Warm regards, Fiona M. - Bose Customer Support
One more down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one I bought, had to get one for my parents… but this one is the updated one i might have to switch them out ;-)
I would recommend this to a friend- Cons mentioned:Connectivity
Sketchy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds great when it's working. Never had this much connectivity issue with a Bose before.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello John, I am glad to hear you are enjoying the great sound of the Smart Soundbar Ultra!
If you are having connectivity issues via HDMI we would recommend selecting an option that corresponds to the type of connection issue you are having.
You can find the steps to do this here https://bose.life/49kjmXk.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
- Pros mentioned:Sound quality
Show Customers how to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is Amazing and works awesome, but you really need to let clients know example of how-to set-up and add other speakers,
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Joe,
Sorry you're having issues getting set up. You can find our user manual and support guides to set up your product here- https://bit.ly/3xuiYs7 alternatively, you can reach out to us via https://bit.ly/3UNtwsQ where an agent will happily walk you through the set up process.
Tegan - Bose Customer Support
Excellent, recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, we are really loving the soundtrack,
I would recommend this to a friendBose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it they are working great for me I love it I may buy some more
I would recommend this to a friendgood
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very good item, I am very satisfied buying here
I would recommend this to a friend