Customer Ratings & Reviews
- Model:
- 882963-1100
- SKU:
- 6550611
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the Smart Ultra Soundbar's outstanding sound quality, ease of use, design, and perfect size for various rooms. Many also appreciate the simple setup process and the enhanced bass. However, some customers have reported challenges with connectivity and software updates.
This summary was generated by AI based on customer reviews.
Sony tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything good Salesman was good. The selection of products was good. The availability of future discounts worked out well no problems I would return.
I would recommend this to a friendAir play approved
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Bose speaker, works like a charm, air play is excellent.
I would recommend this to a friendBose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new soundbar. Bose is a great value. The installer was great.
I would recommend this to a friend- Pros mentioned:Sound quality
Would not reconnect after initial success
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working/disconnected after about an hour. Spent 2 hours trying to get it back working, but gave up and swiftly took it back. When it worked initially I must say it was excellent. Room filling sound, AI voice was superb. Depending on your room, a subwoofer (or rear speakers) may not be needed. I recommend trying this as a standalone first . I may have just had a software glitch or got a bad unit.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Patrick, happy to hear you enjoyed the Smart Soundbar Ultra's room-filling sound!
If you decide to try one of our products in the future you can try the following steps.
Power off the soundbar then disconnect the power cord from the soundbar, unplug the TV from power, and remove the HDMI cable from the soundbar.
Power the TV back on wait and turn it on, do the same for the soundbar, and wait for the LED to stop blinking.
reconnect the HDMI cable to the soundbar and press the TV icon on the Bose remote.
the connection should then be reset and audio should come from the soundbar.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
- Cons mentioned:Connectivity
Connection problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all I’ve tried several times to connect with the app. No luck makes it impossible to connect my sub because you need to do it through the app big downfall!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Dani, thanks for reaching out. Sorry to hear that you are having hard time connecting your Bose Smart Ultra Soundbar on the app. We'd love to make this work for you, please refer to this link for steps on connecting the Soundbar on the app: https://bose.life/3Vklt92
Thank you, hope this helps!
Klariss - Bose Customer Support
Flip to TV speakers auto
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI cable keeps losing connection (TV Audio vs Audio System) starts. I have had it a week and trying different cec options on Bose app- if no resolution in a few weeks I will return. I have a Sony Bravia 4K with Dolby Plus TV (A80J)
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Shannon,
I am sorry to hear that you are having connectivity issues with your Smart Ultra Soundbar.
Please try to use a different HDMI cable if it is not already done, and to reset the soundbar, by unplugging it from power for a minute.
If the issue if not resolved, please contact our team as we would love to assist you further: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love bose products. Gives the best result, will never hesitate to recommend it
I would recommend this to a friendAwesome Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this soundbar to replace a surround sound system after a remodel. Love it.
I would recommend this to a friendTHEY SEEM TO HAVE FIXED THE 900 WITH THIS ONE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO FAR THE ORIGINAL SETUP IS STILL WORKING THE 900 LOST CONNECTION ALL THE TIME
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with fast shipping. Best Buy always has fast shipping!
I would recommend this to a friend- Cons mentioned:Connectivity
Connectivity issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 30 days, I’ve had nothing but problems with connections. It randomly disconnects all the time. I had no issue with cheaper other brands. This is way too expensive for the problems. I’m having 
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for reviewing the Smart Ultra Soundbar, Scott! I'm sorry to hear of the random disconnections. Please contact our support team, so we can see what's happening and assist you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. A little tricky with the app, but highly recommended
I would recommend this to a friend- Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the BOSE sound bar, with a sub woofer and wireless speakers, to connect to our LG OLED TV. While the sound quality was excellent (thus the 1 star) it was practically useless with the LG TV. It was set up multiple times and would work for a day or so, and then stop working. We returned the entire system and opted for an LG sound system that works flawlessly with our TV.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Edward,
I am very sorry to hear about the connectivity issues you have experienced with your Smart Ultra Soundbar and LG TV. What you are describing seems to be related to the HDMI CEC, so adjusting these settings would have helped and made the connection between the two devices smoother.
I am sorry you have decided to return your soundbar due to these problems.
Best regards, Lau - Bose Customer Support
Bose Smart Ultra Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose Smart Ultra Soundbar met my expectations and I would recommend this item.
I would recommend this to a friendBose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, great, great, great, great, great, great, great
I would recommend this to a friendStuck in update and will have to send it in to be
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for less than seven months. Now it is stuck in a software update loop. There’s no way to reset it. I read many many articles about many of the Bose sound bar products getting stuck in the loop. The only thing I can do is call and send it in to be fixed. I wish I could return this and buy a different brand. This is ridiculous!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello David,
It is odd that you're having trouble with the Soundbar updating, but I'd love to help with that. If your wifi network details haven't changed, then please try placing the Soundbar into recovery mode following the instructions here: https://bose.life/4h0bhve
Once it has completed recovery mode please follow the same steps again to ensure that it completes the recovery process.
Please also reach out to us as we'd love to help you with this: https://bose.life/contact
Nic - Bose Customer Support
Ultra bose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this sound bar. Doesn't get any better than this.
I would recommend this to a friendVery good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and amazing system works perfect I always wanted Im enjoying it
I would recommend this to a friendtop!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.лучший саундбар из того что есть на рынке, шедевр музыкальный
I would recommend this to a friendLike it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with our Samsung Frame TV, when the Samsung soundbar would not.
I would recommend this to a friend