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Customer Ratings & Reviews

Bose® - SoundSport® Free wireless headphones - Blue-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 5320 reviews

86%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 20 reviews

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Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Bose Quality Sound, Incompatible with Windows 10

    Posted
    Tyler

    I've been buying Bose products since I was in middle school (a long, long time ago) and this is the only disappointing Bose product I've ever bought. Overall, the SoundSport Free headphones have good audio quality for a totally wireless headphone, but I think the flaws outweigh the benefits (if it was compatible with Windows 10 my rating would be at least 4/5 stars). These headphones are completely incompatible with Windows 10 because of a bug which Bose was made aware of in November 2017 (if not earlier) and has failed to fix. The first time you connect these headphones they will work perfectly in both ears on Windows 10. The second time - every other time you try and use them on Windows 10 it will not work. If you're lucky, the right headphone will play audio when connected to Windows 10. But usually neither headphone will work when connecting to Windows 10. I have updated the headphones to the latest firmware, all my computer drivers are up to date, and I've tried every suggested troubleshooting tips on Bose's troubleshooting guide and Bose's community forums, in addition to playing around with Windows 10 bluetooth settings. If you want to read more about this issue (it's a widespread issue), just google it. From this issue alone, I want to return the headphones and if I am unable to return them I will probably not purchase a Bose product again. In addition, the first time I used my headphones with Windows 10, there was a solid 1-2 second lag if you pause/resume, skip, adjust volume, etc. At least Bose publically acknowledged this issue and are trying to improve it, unlike the Windows 10 general connection issue. I have not had a single problem connecting to bluetooth on my iPhone. There is a slight lag when you change the volume, pause/resume, etc. but it is not bad. As far as calls from my iPhone, everyone I spoke with said they could hear me well. I could hear everyone well too. However, I wish there was an option where you can play audio from both headphones while on a call instead of the right one only. As far as use of the Bose Connect app on my iPhone it is buggy. It is functional when it comes to updating the firmware, but I have trouble connecting the app to my headphones. I will be listening to Spotify from my iPhone via the SoundSport Free's with no problem, but then it will tell me my phone is not connected to the headphones even when I am listening to the music. Then, it will take 2-3 connection attempts before it will actually show it is connected to my phone on the app. The "Find my Buds" feature on the app is nice, but the location could be more precise. It would be a nice if you could adjust how often to update the "Find my Buds" location for battery conservation. Would be nice if there was a "Find my Charger" setting in the next version. Battery life is not the best. According to Bose, they last up to five hours. In my expirence it is more like four or less without blasting the headphones at a high volume. However, if you don't listen to your headphones nonstop for four hours you can throw them in the case for 15 minutes and it'll greatly extend the battery life. If you frequently listen to your headphones for hours on end, I'd recommend getting a second pair of headphones or buying a different headphone. As far as audio quality for a wireless headphone they are outstanding. Audio is crisp and clear. Plenty of bass to help you power through your workouts. Definetely Bose quality audio from a wireless headphone. These are the best in ear Bose headphones I have had in terms of fit. However, I don't think they are sturdy enough to run with on a treadmill or any type of high intesnity, agility workout, etc. I can easily see them falling out of my ears on the treadmill and breaking. They are sturdy enough to do just about any type of weightlifting exercise. As far as the battery case, it charges well. The indicator lights for both the headphone charging status and case charging status are a nice feature. I like how you can tap the button on the case and it displays the charge level. Easy to operate. The charging cord is way too short (shortest charging cord I've ever seen). Adding even six inches to the charging cord would make a world of difference. If you want to plug the battery case into a wall (wall adaptor sold seperately), most of the outlets in a standard home are too far off the ground for the charger cord to be plugged in them unless you want your case to dangle in the air messing up the port becaus the cable is too short to reach the floor. You need a table or counter within 5 inches of the outlet or forget about using a wall adapter to charge the case and plug it in your computer instead. Wish the case was water resistant. It is a sleek looking case, but it would be nice if it wasn't engineered in the perfect shape to slide out of your pocket at the gym and lose. Would be nice if there was a clip like other Bose headphone cases so you won't lose it. Lastly, I read someone said people call them Frankenstein at the gym because of how far these headphones sit outside your ears and how big they are. It is true they look ridiculous in your ears when you wear them. First time I saw them in my ears I immediately thought people will think I have giant black guages in my ears from far away. But I don't see much bose could do about this unless they came out with a version that wrapped around the back of your ear. They are a comfortable fit though. Overall, great sound quality, incompatible with Windows 10, and okay battery life. Recommendations to Bose for your future release (or perhaps maybe a special edition or SoundSport Free+): fix windows 10 compatibility issue, improve battery life, heart rate monitor (they are "sport" headphones after all), more secure fit for running, and a red color.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Breaking up with Bose —Sort of.

    Posted
    Alexj617
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    TL;DR: Signature Bose sound quality, and in my opinion, the best accompanying app on the market currently. All of which means very little due to the poor connection quality of the earbuds, which continuously goes in and out, especially while running. COMPREHENSIVE REVIEW: Background: Ever since Bose released their Soundlinks more then a few years I've loved having Bose quality in a wireless format. Since then I've methodically purchased their wireless line-up as they come out. Currently I have and use the following on a daily basis (they're my daily drivers): • QC 35 ii • QC 30 • SoundSport wireless HR • Soundwear (technically a speaker) I'm a full-time undergraduate student, applyiny to post-graduate school, research assistant and minor campaign consultant; so a majority of my day is spent with headphones on listening to music and podcasts. Sound: Anyone who's owned a pair of Bose before knows the quality of Bose sound, but for those unfamiliar, they cover a substantial amount of audible frequencies is near flawless, granted a little too much emphasis is placed on base frequencies, but a basic EQ can correct this. These headphones keep up that legacy of quality, save a drop off through the mid/treble frequencies that are hardly noticable. Physical Construction: They're amongst some of the largest wire-free headphones I've seen and unevenly weighted, with 85%-90% of the weight in the body of the earbuds that is separated significantly from your ear. Nevertheless, thanks to boses exceptional earwing design, they haven't actually fallen out. I'm confident some of these questionable design choices were required to give the earbuds the aforementioned signature Bose sound. The App: As mentioned earlier I believe the Bose Connect App is one of if not the best companion app on the market currently. It is simple and intuitive to use, but the major feature I appreciate the most is the duel connect feature, something that is inexplicably missing in every other "official app" I've used or looked at with wireless headphones. Essentially, it allows you to connect/reconnect/disconnect with another device besides your phone/tablet. which is something I appreciate throughout the day as I'm constantly connecting and reconnecting to my laptop or desktop. Phone Calls: The earbuds handle phone calls fine, offering a clear and easy to understand voice. Unfortunately, they do a poor job of cancelling outside noices for the person on the other end of the line from you. Most annoying however, is that whenever you're making or placing a phone call, the earbuds only utilize the right-side earbud. Connection: This is ultimately what killed these for me and will be returning them to Best Buy later today. These headphones use Bluetooth 4.1 which is disappointing as the industry standard has been 4.2 and is quietly transitioning to BT 5 throughout the year. what's worse is the instability of the the connect. As I'm running or using them for a phone call while driving, they'll continuously will fade in and out despite being out of my pocket, usually in my armband or phone mount on my dash. Irregardless of the direct line of sight and short distance they are from my phone, they'll fade,distort, cut in and out, and create high pitch static squeals while using. Initial reports from tech reviewers citing this issue is the reason I waited more then a year before buying them, hoping a firmware patch would correct this. unfortunately no such luck. Final Decision: I'll be exchanging them for a pair of Jabra Active Elite 65, they stability in connection and noise-cancellation hopefully will make up for the unimpressive Jabra sound profile.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hi, Alex.

      Thanks so much for your detailed review of the SoundSport Free wireless headphones. We're happy to hear that you're a loyal fan of Bose, and we truly appreciate your feedback.

      It's great to learn that you enjoyed the Bose Connect app, multi-point pairing of devices, and the headset's sound quality.

      We're sorry to hear about the connection difficulties you experienced. The signal flow of the headphones will go from your connected device to the right earbud, where the signal is processed and then streamed to the left earbud. Due to this, we recommend keeping the headphones on your right side whenever possible.

      If you still have the headphones with you, please feel free to reach out to our support team for further assistance at 1-800-367-4008. They are available M-F 9 AM to 9 PM Eastern. Thank you again, and have a great New Year.

      Best Regards,

      Jesse - Bose Support bose

  • Rating: 2 out of 5 stars

    Good sound; poor bluetooth

    Posted
    Kaedan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Pros: - Good sound quality. - Snug fit in the ear means they will not budge during exercise. - Aerodynamic design means less wind noise transmitted to the ears. Cons: - Shoddy bluetooth signal means the left ear cuts out often. Dropouts occur more frequently when the battery level drops. - The ear pieces do not seal the ear canal, so there is no mitigation of ambient noise. Expect the sounds of passing cars to drown out the music, unless you raise the volume to an excessive level (not recommended). - There is a 1-1.5 second delay between the phone and the headphones (to keep the left & right ears synced). This means that the audio will be out of sync with any video that you watch, and any games that you play. I've had these headphones for almost 2 months now, and I'm growing as disappointed with the Bose Soundsport Free headphones as I was with the Jaybird Run headphones. I switched to the Bose headphones because the feature that I was disappointed with the Jaybirds - bluetooth connectivity - was supposedly better. When I first used the Bose headphones, the connectivity was good. I got very few dropouts during my work commute, and when the left ear did drop out, it was usually a momentary blip. As the weeks have gone on, though, the blips have lasted longer, and the dropouts have become much more frequent. These dropouts seem to occur more often as the battery drains - on Monday, there will be few dropouts since I've charged the headset over the weekend. By Friday, I would run out of fingers and toes if I wanted to count the number of times the left ear has cut out. I use these headphones less than 1 hour per day, so I would expect the charging case could keep the headphones fully charged to avoid battery-related dropouts, but that does not seem to be happening. The last bluetooth issue that prompted this review occurred when the left earpiece just decided it couldn't/didn't want to play music anymore. I was outside shoveling snow from my parents' driveway in the middle of nowhere, 10 miles from the nearest city, with only the family wifi as a potential source of interference, when the left earpiece just cut out and wouldn't come back up. It was infuriating. (The charging case was at 40% when I pulled the headphones out for use. Once I recharged the case & headphones to 100%, the left earpiece finally came back on.) I also don't understand why Bose chose the earbud design that they did. None of the three included earbud sizes would fully seal in my ear - there is always a gap for exterior sounds to leak thru. This means that as-is, any time a car passes or the wind blows, that sound drowns out the music. Since I live in Los Angeles and commute thru Burbank, I encounter plenty of cars. The only way I would be able to consistently hear my music with the stock earbuds is to raise the volume of both the headphones and my phone to max level - but that puts the volume at hearing damage levels. I ended up inserting a pair of Eargasm attenuation filters into the earbuds, so they would fully seal the ear canals, and I could finally listen to my music. All in all these are good sounding headphones marred by poor bluetooth performance and noise reduction. I would not recommend them.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hello,

      Thank you for sharing your review of the SoundSport Free wireless headphones. We're happy to hear that you enjoy the audio quality, the snug fit, and the design! SoundSport Free wireless headphones were designed to maximize the strength and reliability of a wireless signal. However, all truly wireless headphones have limitations and SoundSport Free is no exception. You may experience audio dropouts in one or both earbuds based on select listening conditions. Here are potential solutions to help mitigate this and help you enjoy them more: http://bose.life/2zKQ2wk. A SoundSport Free software update is now available to improve audio/video synchronization issues in most used cases. You can download the new software wirelessly through the Bose Connect app or by visiting btu.bose.com on your computer. If you own a Bluetooth device that fully supports Audio Video Distribution Transport Protocol (AVDTP), version 1.3 or later, you will benefit by this update. We have confirmed Apple iPhones and iPads use this protocol and we will continue to evaluate other popular Bluetooth devices. Audio/video synchronization may also vary depending on the mobile app being viewed (e.g. Netflix, YouTube). We encourage you to use the most recent software for your mobile apps, Bluetooth devices and Bose headphones.

      If you have any questions or concerns, we encourage you to visit global.bose.com and contact us through your region, or you can follow us on Twitter @BoseService. Thank you! Brian - Bose Support Bose

  • Rating: 2 out of 5 stars

    Bose Sound Sport Review

    Posted
    Mak1234
    • My Best Buy® Elite Member

    Review in short- not worth it! If you want good Bose quality and listening comfort, this product is not it. I have used them for two days so far and am already facing many issues with it. There are definitely certain pros and cons. These earphones come with a case, extra earbuds of different sizes and a usb cable. Pros- 1) The sound quality and precision lives up to the expectation. I also have Bose quiet wireless headphones and these earphones provide almost similar quality when it comes to the sound. There is no distortion at higher volumes. 2) The battery life is decent ( most of the other products have much lower battery life) Cons- 1) The left earphone loses its connection a lot and then immediately reconnects. While listening to music, it gets really annoying. 2) I couldn't use it for a long time. My ears started to hurt just after having them for 1 hour. 3) While I didn't have this issue, certain other users have faced sound lags while watching videos on youtube. 4) There is no noise cancellation while products from other companies at similar cost range have those. For someone who is trying to get wireless earphones like me for mainly gym purposes without focusing too much on sound precision and high instrument quality, I would suggest getting Sony SP700N. They are very comfortable, are cheaper, have noise cancellation and I didn't have any issue with them so far about earphones getting automatically disconnected. For someone who wants to get the high sound quality bose, I would suggest getting Quiet Wireless headphones instead. I have been using them over a year now and haven't faced a single issue. Their noise cancellation is amazing, have a sound quality Bose is known for and have an amazing battery life.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hi Mak1234,

      Thanks for taking the time to provide a review of the SoundSport Free wireless headphones. We appreciate the thoroughness. Sorry to hear about the trouble you're having and this is definitely not the experience we want you to have with any of our products. We recommend that you please take look at the following support articles in regards to issues you're encountering that can help:
      Losing sound in one earbud https://bose.life/2OoPMvh
      Audio/video synchronization https://bose.life/2qW8hZE

      Here's also a guide to ensure proper fit: http://bit.ly/2RnBEQr

      If there is anything else we can help with, please feel free to reach out to us on our Community: https://community.bose.com/

      Thank you again,

      Mohsin - Bose Support bose

  • Rating: 2 out of 5 stars

    Returning less than 24 hours after purchase

    Posted
    CanonShooter
    • My Best Buy® Member

    I really wanted to love these things, but they are getting returned. I just purchased these today and will be taking them back tomorrow. My needs are pretty simple. I wanted a wireless, in ear set that would allow me to listen to music when I work out and to make phone calls. Based on those basic needs, these fit the mold, on the surface. If you are looking for something to listen to during a workout, I am sure these are phenomenal. My issues is directly related to using them for phone calls. Before I get into the pros and cons, I will sum up the single issue that is leading to my return. When using for phone calls, audio only works on the right ear. While the person I talked to on my initial phone call said they could hear me just fine even with some background noise (I was driving with my windows up), I had some issues hearing him. After years of getting used to stereo calls with audio in both ears, even with other Bose products (Bose QC 20, QC 30, and QC 35 II), I can't go backwards in technology and time. So, if phone call functionality isn't a big deal for you, I'm sure you will be happy with this purchase. Pros: - Comfort seemed pretty good - Carry case is small, sleek, and pretty awesome - Audio was almost what I expected, but maybe came up just a tad short. It was still good. - Pairing with my iPhone was super easy and effortless. I already have the Bose app installed on my iPhone because I have several Bose products. If you don't have the app, download it before buying this. It will make pairing a breeze. Cons: - Single ear audio for phone calls (deal killer) - The buttons seem kind of hard to push. Granted, I didn't spend a lot of time with these, but I did have to press pretty hard on the buttons. Volume up works well. The middle button took more pressure than it probably should. Volume down is in an odd position, so applying more pressure wasn't as easy. - While listening to music, the left ear kept dropping out I may be overly critical of Bose here, but we are talking about Bose and there are certain expectations one has when buying anything with their branding attached to it. That said, true wireless is still early technology. I have read issues about sync issues and one of the ears dropping out on various competitive products. This isn't a Bose issue necessarily, but you should know it exists. It may be possible that some of the issues I have with these are due to the current state of true wireless technology. Regardless, these won't fit my specific needs, but they may fit yours.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hi CanonShooter,
      Thanks for sharing your experience with the SoundSport Free headphones. We are sorry that they didn't live up to your expectations. It sounds like you're a big fan of our Bose products too, we appreciate that! We certainly want to keep you in the Bose family. Regarding the phone communication aspect of the headset, this is a technical limitation of the Truly Wireless Technology that we utilized for the SoundSport Free headphones where the master (right) earbud cannot send call audio to the left earbud. This is typical of this technology, and there are several other benefits to using this, such as comfort, fit, and unrivaled sound quality, as well as convenience. If you have further questions, feel free to reach out to customer service. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us"Tony – Bose Support Bose

  • Rating: 2 out of 5 stars

    Incompatibility with Win 10 is a deal breaker

    Posted
    TeufelHunden
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    having had the experience with the sister model - the Bose Soundsport; I was ready to go for a "true" wireless experience. In my mind I had no doubt that it would be a great product due to my prior experience, but I the Soundsport Free has some flaws. Some that I can live with but one flaw that I really cannot let go, specially at this price point. The Free sounds expectacular. Beautiful sound, nice balance overall, very comfortable (to me), no issues with pairing, all good....however, I found out that when making or taking calls, sound is only from one earbud, not both. As I stated earlier, I can live with that. Another issue, is that compared to the regular soundsport (buds wired together behind the neck), the Free model can only be paired to one device at a time, not 2 devices as the other model....once again, due to the greatness of the sound and wanting a true wireless experience, I was willing to compromise. The straw that broke the camel's back is the lack of Win 10 compatibility. When connected to your win 10 pc or laptop, you are unable to listen to media (Netflix/youtube etc, or music services. To further clarify, all is great while connected to you mobile phone, but not on your win 10 device. This is a known issue by Bose. It's been going on since the Free model came to market with no ETA in sight. There are some users that seems to have a work-around that works for some but not for most, but at this price point us users should not be in a position to fumble around these things. Based on these flaws (I will call them flaws), it seems like the Free was designed to be connected to only mobile devices and not to be used by folks that do work on their work or home computers. As a users, I see the FREE model as a step up to the regular Soundsport and should carry the same features and capabilities forward, not take them away. I returned them since I was not going to "wait" for Bose to come up with a software fix. I got myself another pair of the regular Soundsports (earbuds connected with a wire behind the neck) and they work fantastic.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Delay with Video, Windows PC incompatible

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    THE UPSIDE: - Sound quality is very good - The ability to switch between paired devices is nice. They work fine with my Android devices and my Apple TV and iPad - except for the video delay. THE DOWNSIDE: -Cell phone calls are only heard in the right ear. -The Volume up/down and select buttons are very hard to push and require about 4 times the pressure necessary making it awkward to adjust the volume while they're in your ear. -There is a significant delay in the audio when watching video. It's a long enough delay that it looks like you're watching a different channel - there's no relationship between the audio and the lips moving. I'm living with it because I often have video playing in the background (like news) but I can't watch a movie with them. -These will only pair with one device at a time, unlike the other Bose products I have (QC35II & SoundSport Wireless - I can be watching a movie on my Apple TV, for instance, take a phone call, and then resume the movie all through these headphones but not with the SoundSport Free model) -The SoundSport Free headphones are incompatible with Windows PCs. I have spent hours on the phone with Bose tech support and they were unable to resolve this problem. These will only connect to a windows pc/laptop via the Bluetooth low quality headphone protocol (one ear) designed for a phone earpiece, not the stereo audio Bluetooth protocol. You can verify this on the Bose support forums. Bose has yet to offer a solution to the problem but there are MANY people who have been trying everything they can to solve it. The delay and Windows computer problems only exist with the SoundSport FREE. I have the Bose QC35II and the SoundSport Wireless and have neither of these two problems. THE BOTTOM LINE... If you don't intend to use these with a PC or watch video, they are excellent and I have no complaints other than that. For $250, these should work like my other Bose products and AT LEAST as well as all my other cheap bluetooth headphones and speakers. How can Bose release a headphone that you can't use with VIDEO or with a Windows computer?

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hello Mark, thank you for sharing your review of the SoundSport Free wireless headphones. We are happy to hear that you are enjoying the sound quality! We apologize for the issues you are experiencing with the delay, and we are happy to look into this for you. Please contact our Support team directly so that we may better assist you from there https://www.bose.com/en_us/contact_us.html. Have a great day! Josselyn - Bose Support Bose

  • Rating: 2 out of 5 stars

    Great Sound but connectivity/noise iso issues

    Posted
    Gabe
    • My Best Buy® Member

    Firstly, I enjoyed these headphones but I am giving it a 2/5 stars for several reasons. Coming out of the box, the packaging was something that you would expect of a BOSE product. Very well packaged and well presented. Has all of the different eartip sizes and manuals/warranty info and such. Trying them out for the first time the sound is the best of several wireless earbuds that I have tried over the past couple of months. Great, clear sound with good bass. You can almost feel the bass in your ears like you would in your chest when you listen to music in your car. That being said, they stick out of your ear quite a bit. Kind of looks like a bluetooth earpiece initially. After about a week of using it, the left earbud was lose connectivity very briefly; however I brushed it off thinking that maybe it was my body blocking the bluetooth connection to my phone. However, within a week of this happening the left earpiece lost connectivity to my phone randomly. I reset it by putting both them back in the recharging case (which is very nice BTW) and that cleared the issue up. The next day I went for a run with them on and connected to my watch for music. The left headphone lost connectivity after about 10 minutes of using it. It went out for about 5 minutes and then somehow reset itself. Side note: running in the wind with these is awful. Because of the way that the eartips are shaped they don't block out any ambient sound so you get the full force of whatever is being noisy in your area. The wind was so loud at some points that I could not hear the song being played. But early today, I was attempting to connect the headphones to my watch which I have done in the past and only the right one would connect. The reset did not work this time, THUS, I returned them and received my $250 back. I'm giving this product a 2/5 because I expected them to work much better for being a BOSE product and for costing so much money. Truly wireless earbuds still have a ways to go before they're very good.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Frequently Disconnects

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The right ear bud is the main controller which connects to the phone and the left ear bud. You can wear just one ear bud as long as it's the right one. Wearing just the left one does nothing if the right one is disconnected. While wearing these and going for a walk, the left earbud frequently disconnects (audio completely drops out) then MOST of the time it will reconnect right away. If it doesn’t, you have to click the pairing button on the left ear bud to get it to reconnect. This happens very frequently. It is rare to make it all the way through a song without the left ear bud cutting out at least 2-4 times. Again, the right bud is the main controller and always has an uninterrupted connection to the phone, so the issue remains with the connection between the left and right ear buds. Also, when using for a phone call, you only have audio on the right ear bud. Not a deal breaker, but I've had other headsets that give you audio from both headsets and it really does make it easier to hear the person on the other end. Lastly, these are supposed to be able to pair with other Bluetooth devices, such as laptops, but there are a surprising number of people having issues with this, myself included. I have been a Bose user for decades, and found myself very disappointed with this product, especially at this price point. I'm very unhappy that I've had these too long to return and exchange for a different brand. The only reason for the second star is sound quality. Come on Bose, you're better than this!

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hello. Thank you for sharing your experience with the SoundSport Free wireless headphones. We appreciate this feedback. You are correct in that the right ear bud is used as the "main" bud. These headphones were engineered to use the right ear bud only during phone calls. The connectivity issues you've reported are concerning, as these headphones were designed to provide a more consistent experience. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. Please contact your local Bose Technical Support Team by phone. You can find your regional contact info at http://bose.life/1mHdI71. Once you have selected your region, select Support, then scroll down and select Contact Us. Thank you. Brian - Bose Support Bose

  • Rating: 2 out of 5 stars

    Sound and fit only thing good about this

    Posted
    Feinburg
    • My Best Buy® Elite Plus Member

    I got the Bose SportSound Free Wireless for my gym workout. I like the fact that I didn't have a wire connected to the other earphone of my old Bose SportSound wireless. Everything was working fine at first. Only use it at the gym and walking around. When I decided to watch YouTube on my phone, I would get a half second delay. I'm using iphone X iOS 11.2.2. Try other video apps Netflix, Hulu and video on facebook but all have this issue. It seem like the only time the audio and video were sync was with using a browser on my MacBook Pro 15 2016. But that didn't always the case. I did update the firmware to 1.3.2 or 1.3.3 but the issue was not fix. Also when I charge the earphone it does not always register that it's fully charged and I would have to put it in the case and pull it out to get 100% register in the earphone. This happened after 1.3.2(3). The left ear would drop off a few times for a second if I use it everytime. I decided to return it at 45 days of using it and switch to the IconX 2018 and hope I get better experience out of them. I believe these issues Bose have with the SportSound True Wireless is a hardware issue that a firmware can't be fix. Bose community forum is all upset about this issues this product have and the latest firmware that Bose says it would have been fix didn't fix it. If you do get this product you will not be able to watch video with them. Bose can't fix this problem with a firmware update. 2 Stars for good sound and bass and fit in the ear.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hey Feinburg!

      Thank you for taking the time to share your experience with the SoundSport Free's. We're happy to hear that you like the way they fit.

      In regards to the lack of improvement from updating to 1.3.3, what we've found is that this update will benefit customers with Bluetooth AVDPT protocol version 1.3 or later. We have confirmed that Apple iPhones and iPads use this protocol and we continue to evaluate other popular Bluetooth devices. Audio Video Synchronization may vary depending on the mobile app being used, such as Netflix and Youtube.

      We encourage you to sue the most recent software for your mobile apps, Bluetooth devices, and Bose headphones.

      Again, thank you and enjoy your day!
      Shiloh - Bose Support Bose

  • Rating: 2 out of 5 stars

    Bose dud

    Posted
    Julio
    • Verified PurchaserVerified Purchase

    Unfortunately this product is a dud considering it’s a premium bose product. What I like: unlike many reviewers I like that they are big; they’re harder to lose, feels better when handling etc and I don’t wear them all day just during my commute. But they could be a tad smaller and lighter to appeal to more people. Bose seemed to have missed the trend. I also like how they float in your ear rather than plug inside your ear so I like how comfortable they are. And they sound great. What I don’t like: all the complaints on them are true: audio video latency on some mainstream apps like Facebook and YouTube, left ear bud does drop once in a while. Even with the latest firmware 1.4.5 they haven’t figured this out which tells me that this was a rushed product, badly designed and poorly tested before releasing to the public. The buttons are hard to press. It also lacks some features most earbuds at this price point have. So I give it 2 stars, one for comfort and one for sound. When other companies have figured it out, Bose can’t seem to get it right on this one, making everyone who bought it feel like they got a dud for 200 bucks. Customer service did try to help but at the end of the day, if the product is bad, no amount of customer service can make it right.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hello there, Julio,

      Thank you for providing your review of the SoundSport Free. Glad to hear that you enjoyed the sound quality and found the headphones to be comfortable. We understand that you have been experiencing some audio-video latency with the headset on certain apps. This may also vary depending on the mobile app that is being used. Just to let you know, we will continue to work together with these select app developers to improve these experiences, and we encourage you to use the most recent software for your mobile apps, Bluetooth devices, and Bose headphones.

      We appreciate the great feedback here. Should you have any questions or need troubleshooting tips, feel free to contact our Bose technical support team. Contact information can be found here - https://bose.life/2qwENj4

      Take great care,

      Mohsin - Bose Support Bose

  • Rating: 2 out of 5 stars

    Good Bose sound, but not fully baked

    Posted
    djyonce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Here are my thoughts after trialing these for a few days with an iPhone and iPad: Pros: - Typically good Bose sound for music - Very comfortable fit with the unique shape of the silicone ear pieces Cons: - Flaky Bluetooth connectivity and left earpiece connectivity, especially when switching between devices - Horrible phone sound quality - barely legible - Not suitable for use with watching video. These wireless earbuds connect between the right earbud and the phone via Bluetooth and then use a secondary wireless connection to left earbud. Because of these two wireless hops, the lag between the audio signal generated from the phone to the sound out of the earbuds is ~1/4 of a second. Because of this delay, video and audio on a phone or tablet will be out of sync. Also, the delay is too much to handle on a phone call, which is why phone calls only play from the right ear bud. Conclusion: If you want good sound for audio only for working out, these are a good solution. If you want high quality earbuds for all-around use, steer clear.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great for workout music Only

    Posted
    KMyers

    The quality of sound is phenomenal...when they work. This is my first set of high quality headphones that I have bought. I bought them a week ago for the purpose of workout music, running outdoors and watching videos. Very simple to connect and worked well when I was using them in the gym. The problem started when I was using them to go running. I use an arm band for my phone. About 5 minutes into run I lost connectivity in my left ear. I thought maybe it would reconnect, but it didn't. I had to stop my run and reconnect. For the next 20 minutes they kept connecting in and out. After the third time of reconnecting, I then started getting static in the left ear. This has happened every time I have gone running (3 times last week). This morning in the gym the connection broke twice in less than an hour. The other issue is the lag on video. The few moments of lag make it very uncomfortable to watch videos. I have given up. Unfortunately, I am going to return these and keep using my cheap wireless headphones with poor sound quality, but not the same connection issues. It took me the past three months to decide to buy these and now I regret it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the quality I expected from Bose

    Posted
    jdubs
    • My Best Buy® Elite Member

    I bought 2 of these for myself and co-worker. Initially these worked great. The sound quality is what you expect from a Bose product (rich sound, deep bass, perfect clarity). Used on my phone and worked great 99.5% of the time. Left ear bud would have intermittent drops of connection on Samsung or iPhone products. Then tried to use them while connect to the laptop while at work. This is when the real issues began. Left ear but would constantly refuse to connect to Windows OS (7 or 10) and apparently this has been a known issue from Bose for over a year an a half. Bose tech support states "we made this for the one on the GO" so they do not intend to support people who have a laptop that ARE ON THE GO. Apparently Bose isn't that up on technology and portability for a technology company. I will not be buying any more Bose products with they type of pompous attitude. A LOT of companies that want business.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Quite Ready

    Posted
    Drick
    • My Best Buy® Member

    I bought these (Bose SoundSport Free) headphones because I had the SoundSport Wireless and they were great! Eventually, the volume would automatically go all the way down and they started making a beeping noise. I would turn the volume back up and again, It would go down and start beeping. So last week I bought the SoundSport Free... thinking they would be as good as the SoundSport Wireless... NOT!!! My Issues: 1. The sound for the phone only plays in one ear... Not a bad idea but if I'm paying $200 + tax... give me a choice to have phone in one ear or both. 2. I can only connect to one device at a time. I have at least 5 Bluetooth devices... why do I have to disconnect from one device to connect to another? The Bose SoundSport Wireless would connect to multiple devices and I could choose the one I wanted to listen to without disconnecting from the current device first. 3. The sound quality is not as good on the SoundSport Free as it is on the SoundSport Wireless. I'm returning these and getting another pair of SoundSport Wireless. The SoundSport Free is not quite ready.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hi Drick, Thanks for taking the time to write this review. We are sorry to hear that the SoundSport Free has not lived up to your expectations. Just so you know, you can store up to seven connected devices in the headphones pairing list but you can only connect and play audio from one device at a time. If you have further questions, we want you to know we are here to help. Here is a link to your local Bose support https://bose.life/2qwENj4 . Click on your country, scroll down to “Contact Us” Regards, Tony – Bose Support Bose

  • Rating: 2 out of 5 stars

    I wish I liked these--good for music but not video

    Posted
    dcstone1
    • My Best Buy® Elite Member

    I bought these headphones on Black Friday. I really like the sound quality--it's excellent for listening to music. I also have not had issues with connectivity that many people have experienced. My complaint is with the lag/latency when trying to watch video. It's a delay of ~2 seconds between seeing someone's mouth move in video and the words emerging from the headset. I reached out to Bose to see if there was any possible fix, but their answer was superbly condescending. They more or less said "That's the way that true wireless works. Deal with it." I guess they're not aware that many of their competitors don't suffer from the same issue? They also claim that they should work with some apps and devices without delay. Unfortunately, I tried them both with my phone and my laptop, with Amazon Prime Video, Hulu, Netflix, and Twitch (on both devices) and each and every one of them had an unbearable delay. In any case, I'll be returning these headphones and trying some different ones (Jaybird Sport or Jabra Elite).

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hi Dcstone1,

      Thanks for providing your review of the SoundSport Free wireless. Glad to hear that you enjoyed sound quality. We're sorry to see that you had some trouble with the audio/video synchronizing and we did release a firmware update to improve that, which you read about here: https://bose.life/2qW8hZE

      If we can be of any assistance to you in the future, please do not hesitate to reach out to us on our Community: https://community.bose.com/

      Thank you again,

      Mohsin - Bose Support bose

  • Rating: 2 out of 5 stars

    Good sound, but not worth the price

    Posted
    Edward
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The sound quality is quite good, but there are a few things that are irritating about these earphones. (1) There is a delay from the video on the phone and the sound in the earphones (and it seems to be a common problem with these). (2) There is no on/off switch on the case, so whenever you are done using the earphones and put them back in the case, the case will charge them even if you do not want it to and it may hurt the battery life in the long run. (3) The battery life is "eh" at best. Whenever I use them, which is typically when I am working out, I put them at full blast, so I will only get 2-3 hours out of them. They sometimes die during my workout (which is typically an hour long) even though at the beginning of my workout they will have 30% charge left. (4) There are sometimes connectivity issues in which the left ear bud will stop working. You can disconnect and reconnect, but this problem shouldn't happen considering how expensive they are. When these earphones do work properly, they sound great. But I could not recommend these because of the price.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hello Edward. Thank you for reviewing the SoundSport Free wireless headphones. We are happy to hear you are enjoying the great sound quality. The audio/video delay you are referencing does indeed occur depending on the source and compression method used. We are able to mitigate some of that with recent updates so be sure to keep your firmware current. Thank you for sharing your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Rating: 2 out of 5 stars

    Not recommended

    Posted
    Frustrated

    Purchased them because I had a pair of soundsport wireless headphones and was very impressed with the sound. The sales associate was nice and recommended the soundsport free over the soundsport wireless while I was looking for another model. When I took them home the left bud lost pairing. Thinking it might be a charging issue, I placed the buds back in the charging case and tried them after another round of charging. Worked for awhile and then it lost connection again. The following day while accepting a phone call it dropped connection again. Repaired the two device's and tried again, same issue. Wished I had known that this is a major flaw in the product and that Bose is aware of the issue but still sells the product. I looked up all the consumer complaints from multiple sources. Must have been why they were reduced from 249 to 199...Im taking them back. I really like Bose but do not recommend this particular model. I think the idea is great but it needs to be perfected. Lastly, I was sceptical of the poor reviews, but not now since I have experienced the same problem.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great sound, poor otherwise

    Posted
    RobPhilly
    • My Best Buy® Elite Plus Member

    The sound for these ear buds is terrific and much better than competitors. In addition, these will not fall out of your ear which is a great design. Sadly, for $200, that is it. There is a huge issue with video and app sound synchrynization so do not plan on using these for any apps or videos where you want sound to sync up with the screen. Also, for phone calls, only the right ear is active and engaged when using the phone which is a huge step back from having the option of both, or just left or right as with other competitors - terrible choice by Bose. I called after owning these for 2 days about the sync issue and the Bose tech wants me to send them back in exchange for a new one. Based on all of the other issue I have read about since purchasing, I doubt this will solve the issue.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Huge earbuds

    Posted
    Lovetech0507
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    My first impression when opening the case was “wow theses are huge” I definitely wasn’t expecting them to be so big. Overall look, they look ok. I do like the case that it’s in, nice and compact. Just like all the wireless earbuds coming out the carrying case is also the charger. Easy to connect via Bluetooth once you remove the right earbud from the case it will automatically show up in your Bluetooth settings. Sound quality not so great, I had to turn them almost completely up before hearing my music at a good base. I do like that you don’t have to have both earbuds in to listen to your music. The volume button on the right earbud could have been better I found my self fumbling with it. Comfort wise not too bad for big earbuds, I did jump around as if I was working out to see if they would fall out, they didn’t but I did start to get annoyed with them in my ears. All in all, I would prefer these to be smaller, sound quality amplified on a lower setting, the volume buttons a lot more easily accessible to tell the difference.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Thank you for sharing this review of the SoundSport Free wireless headphones! We're glad to know that overall, you are happy with the look, comfort, and ease of connectivity to your Bluetooth devices! The sound quality and volume issues you've described are concerning. These headphones were engineered to playback at pretty powerful volume levels, especially if the volume is up high on your Bluetooth device. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. Please contact us at 1-800-379-2073. We are open Mon. – Fri., 9 AM – 8 PM EST. Thank you! Bose