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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 707 reviews

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93%
would recommend
to a friend

Customers are saying

Customers commend the SoundSport™ In-Ear Headphones for their sound quality, comfortable fit, and water resistance, making them ideal for workouts. However, some users find the price to be high and express concerns about the bass response and volume levels. A few also reported issues with the microphone and battery life. Overall, the positive feedback on comfort and sound quality outweighs the negative comments regarding specific features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-707 of 707 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    low price high quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is one of bose's lower priced earphones, but the quality is high. i had previously owned their ie2 and it was a great pair of earphones to bring everywhere. this is an upgraded version with nicer colors for personalization

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried out urBeats, PowerBeats, and PowerBeats2 Wireless. These beat out (no pun intended) Beats by a large margin!! These even have better bass!!! I was going to spring for the cheaper $100 regular headphones, but I sprang for these since I usually go heavy on the cardio (and we have 110 degree summers where I live). If you're on the fence between these and another pair, get these first!

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Stopped Working After 2 Years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pair for my girlfriend and my father as gifts. I bought a pair for myself as well. They were $150 each. We liked the headphones but my girlfriends right headphone stopped working after a little over 2 years. My dad's right headphone stopped working and then both stopped working after 1 1/2 years. We have attempted to get help from Bose to no avail. 2 out 3 don't work. I always was under the impression that it was worth spending the extra money to get good quality, not the case with these. Really a shame I have purchased multiple speakers from Bose and was always a fan but I will not be purchasing from them after these results.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Hello Bruknows. Thank you for the review. We are glad to hear that you liked the headphones but disappointed to learn that the headphones have stopped working and would like to help you with that. Dirt can cause what you're describing, either in the headphone ports or on the metal connector. One thing to try is blowing out the ports with compressed air and cleaning the metal connector with a clean cloth and isopropyl alcohol. If that does not work, we do have other options. Please call us at 800-367-4008 so that we can help you with that. We are available Monday through Friday from 8:30am to 9pm EST and Saturday 9am to 7pm EST. Bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Do Not Buy- They will break

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these at Best Buy and now I am on my 3rd pair. So instead of going back to Best buy I went to the Bose Store, the kids working there told me there were no documented issues with these earphones. Clearly that is not true(check any website including Bose). Plus the customer service I received in the store was horrible. I have $10k+ of Bose equipment and always am impressed with the quality of the sound, but I now will refuse to purchase another product until they get their customer service to best in class I am now on my 3rd pair in 3 weeks. The mic and volume breaks with very little exposure to moisture, causing volume to shoot up to 100% and mic becomes useless. It’s time for Bose to realize they made a faulty product and own up to it. DO NOT BUY THESE EARPHONES THEY WILL BREAK!!

    No, I would not recommend this to a friend
    • Brand response from BoseAnswers
      Posted .

      Hi Mike.

      We are very sorry to hear of the multiple issues you've experienced. Can you please email us at [email protected] so we can follow up with you? Thank you!Bose

  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, totally recommend. Good quality product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have great respect to bose products, but this doesn't meet those standards of bose.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Hello there. Thank you for the review. We are sorry to hear that the headphones did not meet your standards. We expect our products to deliver outstanding sound quality and build them to last. We also stand behind them with our one-year warranty. We are here to help. Please call us at 800-380-4831 M-F 9am-9pm and Saturday 9am-7pm EST. Bose

  • Rated 3 out of 5 stars

    Not to Bose Standards

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not impressed with the audio quality. I picked up the Power Beats and I believe it is a lot better for the same price.

    No, I would not recommend this to a friend
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