Main Content

Customer Ratings & Reviews

Bose® - SoundSport® Wireless In-Ear Headphones - Aqua-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 13221 reviews

92%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 313 Reviews
  • Rating: 1 out of 5 stars

    Great Sound and Fit - Poor Bluetooth and Tech

    Posted
    Sg50
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used the wired Bose Soundsport earphones for years and was super excited when the wireless version was announced. I had tried the Powerbeats wireless but just couldn't get them to fit well. They always popped out of my ears during my run. I was thrilled at how the Bose earphones fit! You know they fit well when you forget you have them on. The sound quality is also excellent. Great bass, crisp highs, great mix of ambient sound so I don't get hit by cars. I was ready to rate these a 5 star. And then, it all went down hill. The bluetooth pairing, while a bit problematic, was tolerable. But about my 3rd run with the earphones and about 30 min into it, the earphones started "beeping" (I later learned it's the noise they make when you turn them up or down with the control on the the side of them) and slowly went silent. Then they started saying, "for English press the multi-function button" over and over. I couldn't do anything with them. They wouldn't respond to anything including a power off. I ran the rest of my run with them around my neck. When I got home, I plugged them in and charging them "reset" them. The next time I used them, they were fine but the time after, they did the exact same thing! I took them back to Best Buy and swapped them for a new pair. The new pair had this same problem and others. Sometimes when I paired them, the volume button would work with my IPhone but the stop, fast forward, etc. would not. If I turned them off and back on and repaired, it would clear this up. It is behavior sometimes experienced when you pair Android designed earphones with Apple IPhones. But the biggest problem is the continuing volume decline during my runs! For anyone that runs, you know how much it sucks to loose your tunes 30 minutes into a 1 hour run. I have contacted Bose support by phone and they just said "we will send you a new pair" but I knew I could take them back to Best Buy for that option (I purchased the extended warranty). I filled out a contact sheet on the Bose support site asking for a "higher level" of support to contact me (vs. the call center overseas where they read off a script), but I haven't heard a word and it's been well over a week. So I am horribly disappointed. I was so happy when I first used them but clearly they aren't ready for primetime. P.S. My own belief is that the cord and multi-function control are not completely waterproof and after about 30 minutes of running in 80 degree heat in the southern U.S., sweat some how penetrates the casing and "shorts" the volume and center control contact together (after they dry out, this clears up). If you read the manual, this is the action you take to change languages (which is exactly what the earphones think is happening and why they start saying, "for english, press and hold the multi-function button"). I am disappointed that a company like Bose would release a sports earphone that wasn't truly waterproof. More disappointed that I asked for a support contact more than a week ago and haven't heard a word.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want to help you. Please email us at review_support@bose.com and we'll take good care of you. Bose

  • Rating: 1 out of 5 stars

    Poor durability

    Posted
    Danilo

    Very disappointed with this product and, consequently, with Bose. I've always been true to the brand, mainly because of its standard of quality and durability, but it seems now that these features are no longer part of Bose's values. After a little less than 1 year and a half from the purchase of this product, the ear headphones began to show problems in almost all parts: the logo of one of the sides fell; the rubber that surrounds the right side has unglued and therefore the on/off button that is also wrapped by that rubber is taking off and should drop at any time. Turning on and off has since then been a matter of luck; also the rubber that seals the volume control has unglued, but with that I had less luck: I cannot increase or decrease the volume in any way. Well .... I took the product to an authorized dealer and I was informed that Bose does not repair this type of phone (or headphones in general?), Then, as it is no longer in the warranty, what they can do for me is to give a discount of something between 20 to 25% when buying a new product. So, if you spend 150 dollars + taxes on this product, and in less than a year and a half you have to spend almost the same thing to get a new one, is as bad choice. Go in search of other brands that offer wonderful products for similar prices.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hi Danilo,

      Thank you for taking the time to review our SoundSport Free headphones. We are so sorry to hear that you are having issues with the headphones and would suggest calling your local service center as they will be able to assist you.

      I would like to thank you again for taking the time to review our products.

      Kind Regards,
      Vicky W - Bose Technical Support bose

  • Rating: 1 out of 5 stars

    Do Not Work if you Sweat

    Posted
    HACSF
    • My Best Buy® MemberMember

    I purchased my first pair of the SoundSport wireless headphones the day before Father’s Day 2016. I ran six miles with the headphones, on Father’s Day, and upon the third mile I experienced static in the left earphone. I blew into the earphone, which somewhat alleviated the problem, only for the static to return within a few minutes. By the end of my run the headphones had completely stopped working. I called Bose and was told that I could return the headphones to them; however, it would take four to six weeks to receive a replacement. I therefore returned the headphones to Best Buy the following Monday and had to order a new pair as none were in stock at my local store. By the weekend the new pair had arrived. Due to a knee injury, I did not run for a few weeks but used the SoundSport headphones in the gym during weight training. The sound was great and I had no issues, although it is I believe relevant to point out that I do not sweat profusely during my weight training routine. After a few weeks I resumed running and again, experienced the same issue that I had first encountered with the SoundSport headphones on my first run. Again, I returned the SoundSport headphones to Best Buy in exchange for a new set. I am now on my third set which finally stopped working again yesterday after another run. It would appear that sweating is the cause and for me at least, approximately 25 minutes (3 miles) into a run. I have enjoyed a pair of Bose QuietComfort 15 Acoustic Over‑Ear Headphones for a number of years, which work well, although the build quality is not particularly impressive. In fact the power switch began malfunctioning on a flight back to the US from London yesterday. At any rate, I have enjoyed Bose products and will once again say that the sound quality with the SoundSport headphones is impressive; unfortunately, technical execution on this product appears to be lacking. I plan on returning my third set to Best Buy today and awaiting the end of August, when I understand an updated SoundSport headphones will be available. My question to Bose, if they read this message, is how will I know that I have purchased an updated version? Will there be a serial number differentiator?

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Thank you for reaching out to us. We are glad that you are aware of the update and can help make arrangements with you to ensure that you receive an updated pair. It would be worth the call to our product specialists and we'll take good care of you. We can be reached at 1-800-819-7032 between 9:00am and 9:00pm (EST) Monday through Friday. Bose

  • Rating: 1 out of 5 stars

    Not up to Bose manufacturing standards

    Posted
    MickNYC
    • My Best Buy® MemberMember

    I've been using Bose headphones for years, and could not be more disappointed with the build quality of these headphones. Let me first say that the sound is good, and the Bluetooth works well. But within a couple months of normal use (I take care of my devices), they have started to fall apart. The rubber volume buttons on the lanyard have come out of the plastic and no longer work. The middle button, where the rubber is still attached, also doesn't work somehow. On the earpieces, the rubber rings that go around the outside of each pod (where the antenna and batteries are, not the part that goes in your ear) are loose and look and feel cheap. The little door that covers the micro-USB port is impossible to put back in, and if you manage somehow, it pops out again at some point later. The conical rubber piece where the wire enters the earbud has come unglued on both sides, so it floats up and down the wires. And the small round disc on the side (where the Bose logo is) came off the left side. Let me stress again that I don't beat on this device, I don't use it in foul weather or during exercising, and it simply is failing, one piece at a time. Would not buy again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sounded good but bad battery and uncomfortable fit

    Posted
    Mayank
    • My Best Buy® MemberMember

    I normally don't write detailed reviews. However I thought of giving a detailed review on this one because of the surprisingly bad experience that I had with this ear phone. I own a soundlink over the ear headphone, a revolve plus speaker that I recently bought , a solo 5 for my TV and a couple of soundtrue ear phones- which basically means I am a Bose fan. However this particular ear phone was a pain in my ears and the fit was not as good as the sound true ear phones that I have. Probably just the wrong size of the rubber piece that fits in the ear so I am willing to ignore that. But what I can not ignore is the loud static noise that I get randomly coupled with the fact that the battery doesn't last for more than 2 hours. I bought this ear phone last week and am glad that I am still within the best buy return period. These are going back leaving me highly disappointed. My experience with Bose customer service too has been frustrating so I do not even want to contact them. The last time I contacted them about the software update that took close to 3 days on my revolve plus and was still not done, they directed me to a link to update it manually on their website but the funny thing was that the link did not have revolve plus listed. Before that I talked to them about my sound sport ear phone dying on me and they were telling me to wipe the 3.5 mm connector with alcohol swab and the metal mesh of the ear tip with hydrogen peroxide. I then knew that they are dilly dallying and since the earphone was more than an year old so I figured there wont be any warranty and I bought my second pair as I cant live without them. They are that good. I love my other bose speakers too. I am hoping this was just a defective piece however frustrated with the kind of customer service that I got, I am thinking for now I will not buy another one and live with the sound true ear phone for a while and see if we get any kind of deal on these earphones.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awsome Sound but don't resist sweat

    Posted
    Enrique
    • My Best Buy® Elite MemberElite Member

    I got a set of this wireless head phones for workout use. I was very impressed for the quality in sound. For that size of head phones I think they are the ones that sound the best. I even liked them so much that I prefer to travel with them instead of my QC 25s. My QC25 they still sound lot better but for space in my backpack, the nice neoprene case with carabiner makes it easy to take them everywhere. Sadly the first time I used them after 20 minutes of running in the threadmill, it started to do things that I wasn't commanding like trying to ask Siri something. Or like if I was holding down a button. So I had to turn off the bluetooth connection from my phone. I waited for next day to see if they would work normally again and they did. So I took them with me on my next business trip and I was happy. Next time a went to they gym again after 15 minutes I heard a constant static on my left earpiece like a shortcut and then the volume just was going down like if I was holding the button to lower the volume. Then I tried to turn them off and the power button didn't work. I realized that the side that has the battery was overheating, so again I decided turn off the bluetooth in my phone. I liked them so much that I went to store to exchange them for new ones thinking that those first ones were only a bad set. My second set lasted longer, 2 weeks, the problems were only the static on the left earpiece. I had to return them and decided to not get another set. I think I'm going to wait until a newer model that replace this ones come out. Also I will wait to see what people talks about after a while. So if you are not going to use them for work out, and use them for traveling or for having a small set in briefcase, I would totally recommend them but otherwise I would think on another choice or wait till the next model is available.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Rating: 1 out of 5 stars

    Shameful service

    Posted
    Raulreyes17

    About 4 months ago i had purchased the new Bose wireless Sport ear phones , i enjoyed them for about 2 weeks until i started hearing cracking nosing. I contacted Bose via phone and gave the information to have them replaced. Sadly it took me a week for bose to send me an email with the shipping lade and 6 different phone calls. i felt like i was being miss treated as a customer having to beg for a email just to send them back. within the first week of receiving the email i had sent my produce of to FEDEX. note then i called for the last time to get this email i was told i was going to be receiving my produce with in 5 weeks and it was going to be expedited. After 3 months had gone by i called again. i was told they we still out of stock and i would have to wait until the 28th of nov to receive them. i didn't understand since all bose stores had been in stock for over a mouth. i asked to speak to a supervisor and this is when it got ridiculous and i felt like i was being lied to. the supervisor told me "the reason i havent recevied your order is because you didn't send the item with the proper label. I had told him that i followed every set accordingly even sending the package with the label that I was sent and he refused to believe me. I finally looked for the confirmation number of the package and read it to him.. and then after he realized the mistake he had made, telling me they didn't receive my produce . He apologized for lying and for the previous technical assistant that had told me I would receive my earphones on the 28th because if it wasn't for me asking for a supervise i wouldn't have received my earphones either way according to the supervisor. He fixed the issue and got my order ready to be shipped . I am still every upset of the treatment and the lies i was given. Iv been a big supporter of Bose for a long time but now i question how good is your Quality In products and quality of customer serves.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      We appreciate you bringing this to our attention, we will be providing feedback to the call center management in the hope of preventing this type of issue in the future. This level of service is inconsistent with the experience that we strive for as a company. We are glad to know that your issue is now resolved and you'll be back to enjoy your music with Bose headphones. Bose

  • Rating: 1 out of 5 stars

    I give up after two faulty headsets in two days!

    Posted
    JamesWhite82
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I want to start off by saying that I am a HUGE Bose Audio fan. I have two sets of Bose home theatre setups in my house, computer speakers with a subwoofer, wired headphones, a bluetooth soundlink I use for outdoor audio and Bose Audio in my Cadillac CTS. Needless to say I was extremely excited when Bose finally launched their bluetooth sport headphones, because I really enjoy the Bose sound and quality. I am an avid runner and buy a new set of wireless headphones every 6-12 months as improvements come out in the market. I went for a run no less than 20 minutes after unboxing these new headphones, as I couldn't wait to try them out. I was amazed at the great sound and the fit felt really good. However, I am disappointed to report that after about 30 minutes into my first run and after some moderate sweat, the headphones made a beeping noise and then turned off. However they continued to make a weird crackling noise, even after turned off. They wouldn't turn back on after that. I returned them to Best Buy and exchanged for a new set. I had the EXACT same problem with a new set the next day after running for about 30 minutes. I really expected more from Bose and am extremely disappointed that sport headphones cannot make it through 30 minutes of running without breaking. I can understand not being waterproof, but a sport headphone should be able to withstand some sweat. I have never had this problem with the dozen different bluetooth headsets I have used with other brands. I hope the next line Bose releases is better built. We will see if I give them another try for sport headphones in the future as I am skeptical now. I doubt this was only me having this problem, I am surprised they are still on shelves and Bose isn't doing a massive recall. Please do better on your next line Bose, you are better than this!

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Rating: 1 out of 5 stars

    Started out great, but then not so much

    Posted
    Clayton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got these headphones and they worked great the first two trips I made to the gym, but after that they started having problems. On my third trip to the gym, I noticed a little static noise coming from the left side. I remembered reading about it with some other reviewers, but I didn’t think it was that bad, so I just figured it was something I could deal with. Little did I know that would be the last time they worked. The next day when I tried using them they wouldn’t turn on at all. At first I thought maybe I left them on and they were dead, but when I tried charging them several times with different cords and plugs, they never were able to play anything. The little charging light would come on when they were plugged in, but whenever I tried to take them off the charger and use them, nothing would happen. I think the most disappointing part about all of this was poor customer support I received from Bose. My wife had purchased these and mailed them to me since I was deployed to Iraq, so I couldn’t just return them to the store. I tried emailing Bose through their customer support website and was told they would get back to me within 72 hours. After a week of waiting for a response, they finally got back to me asking for some more information (which I had already provided in the first email), and promising to get back to me ASAP. That was the last I heard from the customer support, and that was over two months ago. I own several Bose products and think they manufacture some of the best sound equipment in the world, but I really think they need to take a look at what is going on with these particular headphones. I have already purchased a new pair of Beats wireless and will definitely be sticking with those until Bose can get their problems figured out.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fantastic Sound, Depressing Durability

    Posted
    Brolly
    • My Best Buy® Elite Plus MemberElite Plus Member

    First impressions: these headphones look and sound fantastic. I could not believe I was listening to music through a pair of Bluetooth wireless headphones. The pairing process is incredibly easy and you can pair as many devices as you want, but can only have two connected at a time. I connected my iPhone and my iMac to the headphones and they worked. This is about as positive as the review can go though. The quality of the earbuds is quite poor. On my fourth day of using them I had a small tear on the earlobe. After my second workout (A quick 4 mile long run) the headphones died and never turned back on. The indicator said it was charging but they never turned on. I exchanged them for a second pair and had a different issue this time. During a hot and humid run I started hearing a beeping noise followed by non-stop static. Very disappointed in the quality of these headphones, they're obviously not built to withstand sweat or athletic conditions.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      We noticed your review and wanted to follow-up to provide some additional information.

      We set out to make your workouts better, and engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, with amazing sound.
      For the vast majority of owners, the SoundSport wireless is delivering on its promise. But a small percentage of customers -- like you -- have experienced a problem. And that's not okay. We took every headphone returned to us, went back to our labs, and got to the bottom of it.

      We found that SoundSport doesn't perform like it should under specific conditions related to more extreme levels of sweat and moisture. And we now have a solution to make it work just as well for those customers, too. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August. Since you've had this issue, you're our priority. A new SoundSport wireless will be reserved for you, and sent free of charge.

      Please call us at 1-800-819-7032 or email us at review_support@bose.com and we’ll do the rest. Bose

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    KTOM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    In one sentence - it is not sweat-proof at all. I bought it this Thanksgiving (Nov 22, 2018). It started off well. It fits nicely in ears, the sound is very good. I was very happy using it until I took it to the gym for the very first time. I had made sure it was 100% charged. As you run, the weight of volume buttons makes the headphone on the right side a little unstable. So it needed to be readjusted a few times while running. After about 30 minutes I could hear some cracking noise. I thought it could be the network speed issue with my phone but suddenly it went off. I put it on charger but no response. Next day, I go to Bestbuy, get it exchanged. I barely used the new pair for next few days. On Dec 1, 2018, I put it on the first time as I started my half-marathon session in Memphis. It was 100% charged. The exact same issue happened this time also. Within less than an hour, I started hearing some cracking noise intermittently and then it went off. I finished my run, and plugged the charger in but no response at all. I took it to Bestbuy again and got it exchanged with a new pair. I’ve not used the third pair during my workout session yet. I have the return deadline in mind. I’ll make sure I use it during my next intensive training session. If it stops working this time, I’ll go back to Bestbuy one last time to return it and get my money back.

    No, I would not recommend this to a friend

    • Brand response

      Bose

      Hello KTOM,

      Thanks for taking the time to provide a review of the SoundSport wireless headphones. We're sorry to hear about the multiple issues you're having. This is definitely not the type of experience we want you to have with any of our products. We appreciate the feedback, but we certainly want to ensure you're getting the most of your headphones. Please feel free to reach to out to us directly, and our service team can help you get back up and running again.

      Contact information: https://bose.life/2LXQA9c

      Thank you again, and have a great rest of your day.

      Mohsin - Bose Support bose

  • Rating: 1 out of 5 stars

    Disappointed with Bose (Devoted customer of Bose)

    Posted
    BicyleMan0056

    I have gone through 5 different manufacturers of sport Bluetooth Earbuds and when i returned the 5th pair i saw that Bose had finally marketed one to my relief. Without hesitation even after reading the reviews i ran to Best Buy and got one. It arrived late yesterday and could not wait to get on my bike today and ride with great sound to inspire me. The first 19 miles it worked great super comfortable, awesome sound, and was easy to use; i finally found what i have been looking for. After about 1 hour and 15 minutes i got the static in the left ear that i had read about and it would not go away no matter what i tried. Re-pair, reboot, re-charge nothing helped and it was there even when turned off. I am returning for a second pair tomorrow but i am not confident they will last since this is a well documented problem. I always buy Bose for my audio stuff in my cars, office, and home and love all ot them. I am disappointed in Bose this time and guess i will still have to search for a pair that will last and still work as well as Bose if the second pair fails too. Good luck if you buy these and have intense excessive workouts.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want to help you. Please give us a call at 1-800-819-7032 or email us at review_support@bose.com. Bose

  • Rating: 1 out of 5 stars

    2 pairs down, none to go

    Posted
    clifgriffin
    • My Best Buy® Elite MemberElite Member

    I was super excited that Bose came out with a wireless version of their SoundSport headphones. I've long been a fan of the wired version. The first few days, everything seemed fine. I went on a couple of short runs, used them at work during the days. Everything was great. Then I went on a longer run: 10 miles. Between 9 and 10 miles, the left ear piece started crackling. I thought maybe it would go away once I got them home and they had a chance to dry and recharge. However, after recharging they would not turn on. So, I exchanged them on Sunday for a new pair. On Monday, I went for an 8 mile run. They worked perfectly the entire time, so I thought I was in the clear. However, a few minutes later, I heard a crackling sound from the kitchen counter and realized they were doing the same thing. This time, they will charge / turn on, but the crackling is constant even after I turn them off. Needless to say, I'll be returning them and won't be trying again. Bose clearly has some major quality control and/or design issues to work out. I look forward to trying again once they get it figured out.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Rating: 1 out of 5 stars

    Crackling sound, static (left) and connection loss

    Posted
    GeorgeAlcor
    • My Best Buy® Elite MemberElite Member

    What a shame ... Bose finally managed to screw up its reputation of being the best in the world to releasing a product that is worthless. I loved Bose products - QC 20 and now QC35 which I treasure. But this Soundsport is a disaster. In the first jog on a treadmill, within 30 minutes, I heard static on the left ear and then crackling sound and finally it stopped. I could not connect to the phone or whatever. After 20 minutes, I was able to restart it and again the same problem within 10 minutes. I went to Best Buy and exchanged for another unit. While speaking on the phone for about 10 minutes, it started crackling and dropped the blue tooth connection. The battery at 20% went dead within 2 minutes of talk time. I am now going to return and try a third unit tomorrow since the sound is awesome. Hope Bose will listen, and make drastic improvements. Hope the new one will not have the same two faulty errors. Maybe it is heating up and hence the errors or some software error. Whatever-- Bose technical staff, work out a solution fast !!

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      We noticed your review and wanted to follow-up to provide some additional information.

      We set out to make your workouts better, and engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, with amazing sound.
      For the vast majority of owners, the SoundSport wireless is delivering on its promise. But a small percentage of customers -- like you -- have experienced a problem. And that's not okay. We took every headphone returned to us, went back to our labs, and got to the bottom of it.

      We found that SoundSport doesn't perform like it should under specific conditions related to more extreme levels of sweat and moisture. And we now have a solution to make it work just as well for those customers, too. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August. Since you've had this issue, you're our priority. A new SoundSport wireless will be reserved for you, and sent free of charge.

      Please call us at 1-800-819-7032 or email us at review_support@bose.com and we’ll do the rest. Bose

  • Rating: 1 out of 5 stars

    Poor Product Qualiy and Customer Service

    Posted
    Spyder11084
    • My Best Buy® Elite MemberElite Member

    Purchased two sets of headphones that failed for different reasons within 60 and 90 days of ownership. Broken motherboard and broken seals were detailed in the customer service ticket claim. Estimated turnaround time to replace the headphones is thirty days which I find unacceptable for a standard Bose product. Furthermore I had to take the Bose headphones into the Bose Service center in Santiago, Chile which is located in an unsafe location in Santiago. To put it simple the service center cannot have a business sign up due to robberies. We did not feel safe approaching this service center. Bose had a complete disregard for the concerns I raised and the follow-up from Bose was non-existent. I will say that I am totally disappointed with the quality and lack of customer service attention exhibited by Bose. I will no longer purchase items from them. I purchased these headsets to use for running and cycling and they did not hold up. For those who run long distance and cycle long distance I would not recommend these headphones as they will not holdup.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    On third pair. It is defective also.

    Posted
    Emcivil

    I have been a Bose consumer for over 30 years. I purchased these headphones, and was delighted with the sound quality and the wireless capability. However, within the first week, the left channel of the headphones began popping in and out, and then stopped working altogether. I returned them for a new pair, and within a week, they would not charge. I returned them for another new set, and these worked for almost 3 weeks. Then the left channel developed squealing, static, and the set beeped continuously. I went online to see about the availability of getting another set, and see that these are not available in the store or online. It says "coming soon". Am totally dissatisfied with this Bose product, and now I am not sure what to do, as it seems the product is not available. I would not recommend this product because, although the sound quality is fantastic, I think they should work longer that a week or so.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want to help you. Please give us a call at 1-800-819-7032 or email us at review_support@bose.com. Bose

  • Rating: 1 out of 5 stars

    Left me at mile 9

    Posted
    SeanC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bough Powerbeats2 in 2015 and after having them replaced 2 times under warranty I reached out to staff at Best Buy for another brand that would last longer than 6 months. They reccomended the Bose Bluetooth which was enough for me. I associate quality with Bose so I was willing to pay whatever $ for something that would last. They came out of the box at 70% battery and after a quick 2 mile test run the battery life was still at 70%. I was impressed. I charged them up to 100% and brought them out o the Rock and Roll half marathon. Run was going great until about an hour and 10 minutes in. The left ear bud began to only play static while the right was perfectly fine. I checked for sweat, even though they are water proof, and they were dry. I let that earbud just hang down and only listened to the audio from the right earbud. About 10 minutes later, now just an hour and 20 minutes into the run, I received an audio prompt that the battery was low and I should recharge. I saw these had a 6 hour battery so I assumed that was incorrect, but it was not. Just 5 minutes later they powered off. Mile 9 and my music was gone. Needless to say, these will be returned. Fit is great. Sound is great. Quality is terrible.

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Rating: 1 out of 5 stars

    Neither Sweat nor weather resistant

    Posted
    scottmt77
    • My Best Buy® Elite MemberElite Member

    As other reviewers have stated, these headphones will begin to produce a high volume static noise if the earpiece gets wet, even just from normal summer sweat levels. Bose has long missed out on the market for wireless sport headphones so I was thrilled to know they had finally come out with this product. Nearly 2 years ago I had asked at a Bose store and was told that Bose will put all the needed quality and testing into a product and they will not be rushed to market. Well.....after losing the market for so long, they finally come out with a substandard and basically defective product. Amazing that they did not even test it under normal sweat type conditions. I have owned several cheaper and very cheap wireless headphones. None have gone bad after 3 or 4 times of use or even 50. This is outrageous really and Bose should consider pulling back all the products and correcting this issue or they will face the potential for longterm damage to their reputation. Really sad!

    No, I would not recommend this to a friend

    • Brand response

      Bose support

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want Bose

  • Rating: 1 out of 5 stars

    Excellent headphones! Poor Quality!

    Posted
    Jackner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased these headphones because I was tired of cables during my workout. They have great reviews, so I decided to purchase them. First time I tried them, they were GREAT! Sounds was excellent (Not as loud as I thought) but the quality of sound was unmatched! I use these mostly for my workouts, and they worked excellent for about 3 weeks. After that I noticed some crackling during intense workouts, which I assume is due to poor resistance to sweat. I stopped using them for about 2 days, and they work amazing again. This has happened several times. Lately, the problem has been getting worse, and I can't use them as much. Apparently this does not happen a lot, because my partner has the same headphones and they are working fine. I tried to take them back to Best Buy, but I'm out of the timeframe for returning. If you want really good headphones, I recommend these! Just make sure you get extended protection in case you need to bring them back. I'm currently back to using cable headphones until I find headphones that can keep up with my workouts.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead after a little over a month

    Posted
    tkvng

    For the price and the reviews, I thought this would be the best headphones for my runs. I purchased these back in end of April and they're now dead. I did not drop or mishandle (especially at this price!), did not get them wet, and always charged when told it was at 50%. After charging before my run today, they wont turn on. It shows its charging with the green light, but no matter how long I charge it (from 5 minutes to 2 hours), they wont turn on. What makes me absolutely livid is that I also purchased the extended bestbuy/geek squad warranty. And apparently, getting this exchanged with the warranty, on a fault not of my own, will use the one free exchange I paid for. What a terrible purchase. I didn't see all the reviews about others with the same issue until I googled it. (Look at Amazon reviews and some of the other 1 star reviews here). 0/10 would not recommend for being dead after 30 days and wasting my extended warranty so quickly. I do think they're comfortable though. What a waste.........................................................

    No, I would not recommend this to a friend