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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 944 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the SoundTouch® 20 Series III Wireless Music System's amazing sound quality, ease of use, and strong bass. Many appreciate its compact size and the convenience of Bluetooth connectivity, although some find the price a bit high. A few users experienced connectivity issues, and others wished for a built-in battery. The app, while functional, could benefit from some improvements according to some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 944 reviews
  • Pros mentioned:
    Bluetooth, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up Great sound Listen to all kinds of music via Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product; sound quality is good; stable connection speaker; price is okay; app is easy to use; wish it can have button on speaker itself for join group but get into app;

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to set up and use. Connects to multiple services like your XM and Pandora account through your phone. It is not codless; needs to be plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little box not only is loud but is clear as heck. Easy to run and setup with your cell.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought New Bose Speaker for my wife's office since she wanted WiFi speaker. I bought her the Bose SoundTouch 10 since it was compact. I loved the sound from her speaker plus I also like I can do both Bluetooth and WiFi. I wanted a bigger speaker for our kitchen so I bought the Bose SoundTouch 20. I thought the Bose SoundTouch 10 sound was fantastic, but the Bose SoundTouch 20 is just a little bit better and wider.Good choice for bigger rooms. I did listen to Sono 1 and 3 then compared it to Bose SoundTouch 10 and 20. I picked the Bose SoundTouch 10 because to me it sounded a better especially in the vocals and background instruments. Both speakers, 10 and 20 sound better in our home and office than at the Best Buy show room. The sales clerk told me it would because of the high ceilings in the store. I did read reviews about the SoundTouch system before i did make the final decision. I found the iPhone app very easy to install and run. The preset are a nice touch, especially if you don't have your smartphone or tablet handy. I have no complaints. My wife loves her SoundTouch so much, she now wants one in our bedroom.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Bose product purchase. Let me say you will not be disappointed with the sound from this speaker system. Easy to set up and operate from PC or my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose touch series all tie together to make a whole house sound system. Any smart phone or pad can take charge to change volume and source of music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My first Bose product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Bought this to replace my Onkyo receiver and speakers... Wanted a sleeker look. This definitely met my expectations both in sound quality and aesthetics

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best birthday present I ever bought my wife. Our kitchen and family rooms are filled with rich and full sound from our favorite Pandora stations

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Fantastic product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Soundtouch 20 is a fantastic wireless music system. It connects to internet radio, bluetooth and line in sources. There are six presets and at the touch of a single button, I'm listening to Satellite radio! The remote is great for changing up the volume and the sound is amazing. Plus, the iOS app controls multiple units from a single interface! Highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Can't go wrong with bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using bose products for years and have never been disappointed. I was looking for a speaker to keep in my room that would play music from my phone. 1st choice was bose but I decided to go to my local best buy and try out other brands. None came close to the sound quality from this one. Easy buy and easy to set up. Streaming Pandora, Spotify, and local stations are a big +.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Bose purchase yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality out of this is amazing, the user interface is simple and just works. Would put these all over my home with no reservations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Unbeatable sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several speakers over the years. Bose always seem to make sounds come out of small boxes better than anyone and this is no exception. The app that controls this Soundtouch 20 has a simple but elegant interface that does what it's supposed to do. Overall, expensive, but if the current technology does not get outdated for at least another 10 years, it's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the type of sound system that I needed for my home. Good features and excellent sound. Great app that allows me to use it anywhere in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy EVER!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted an Echo, we went to the store and after listening to several wireless speakers we fell in love with the Bose Sountuch. It has of course, the Bose quality, PLUS it is WI-FI, which means we can listen not only stations online, but we can sync through Bluetooth with ANY device in our house hold. Suberb quality. very nice design. LOVE this product.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Bought with a Sound touch 10 and a soundbar and have them all linked throughout my home. 2k for whole home surround sound instead of 6k, can't beat that. Pairs easily and provided great highs and lows. You would be very surprised how much sound comes out of something so small. I never have to turn it above halfway and it rocks my 2600 sq ft house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. The sound is incredible. With the different channels we can switch to our favorites quick. I'm very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    This is a great sounding unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great sounding unit, And being version three I think they’ve worked out any bugs past reviewer’s may have noticed. I’m truly happy that I bought this is my music experience is important to me. This is very good sounding and a decent size as the version 30 is much bigger and probably doesn’t sound too much better.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great speaker for those who want versatility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While many people are purchasing Sonos speakers we went with Bose for it's reputation, great sound, and versatility. It has the ability to connect via Wifi and Bluetooth which was important to us because we have old outdated i-pods with alot of music on them and wanted to be able to connect to a system that was compatible - we were told Sonos was not.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cannot go wrong with Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant on getting this item mainly because of the price but it is very worth it. Strong sound and quality. Easy pairing with the app.

    I would recommend this to a friend
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