Customer Ratings & Reviews

For speaker this expensive you would think you would have more ability to adjust levels

I gave this away as a gift, and they absolutely love it.

Had some difficulty connecting to wi fi, but once connected everything worked as expected.

I like this speaker but I wish it was louder and a little more options for tuning

Great Sound but can't have it on Full volume sounds a little distorted

The sales rep was very knowledgeable on all of the products we were interested in.

We bought this product and it worked for a while. Then we kept it for may be 3 months and the next time it was very hard to operate it, we pressed several buttons read the manuals etc, eventually it started. Then we traveled for a period, and when we got back, we tried using it. This time around it never worked. You do not get any response regardless of where you press. Too expensive, and a waste of money. I never got the value for something this expensive. It all looks brand new, no scratch, power cable works, its not been in a moisture prone environment, but it still does not produce a sound. Can I return it or even replace it?

Sonos 5 has more powerful punch. Thats why i can only give 4 star.

This was pricey but was well worth it. I highly recommend it.

overall good product the bass are a bit below my expectations

I bought this for my wife as a Christmas gift. We have an old Sony sound system that sounds great, but no radio or wireless options. She wanted something to listen to radio as well as favorite songs. I read that this unit plays internet radio and is compatible with Pandora. Setup was a breeze. The unit connected by Bluetooth to our phones and tablets without a hitch. Wireless connectivity to the house network was quick as well. Total setup time was about 20 minutes. The app is ok, but I wish that it had more functions. To use Pandora, you have to have the separate app installed on your phone, tablet or computer. Now, as for sound: OUTSTANDING! Highs are crisp, mid-range is enough to broaden the sound without hurting the ears, and bass response is amazing for such a small unit. I put it to the test using a variety of music from classical to rock, hip hop, New Age, big band, and more. It handled all of them with consistently great sound. The unit was able to fill the room with music without distortion or overpowering. We purchased Pandora premium opening a world of music choices. Playback from my Android phone was seamless and easy. These units are expandable to include several other Bose sound touch products and they can play the same music in all rooms or each one with different music. We are definitely expanding to include upstairs and specific rooms. If I had to fault anything, I wish the app had more features, but it wasn't enough of an issue to drop to 4 star rating. Though it's a little pricey, we think the extra $$$ are worth it for the incredible sound. If you want a flexible wireless speaker system that is expandable, the Bose sound touch system is the way to go. I am a musician (50 years+) and very picky about sound systems. Though I'm sure you can spend thousands for an incredible system, this system doesn't break the budget and delivers incredible sound from a small, compact unit.

After getting error codes, the product failed to play, and no weekend customer service from bose, we returned this item.

The clarity of the music is soo soo. I have had to replace it due to it just stop working.

I went to Best Buy to check out the new Bose revolve wireless speaker. I tested both sizes and thought they sounded pretty good. But sitting right next to them, was the Bose Soundtouch 10. That blew those 2 portable speakers away and completely changed my mind about getting one. So then I did some research on the SounchTouch line. I didn't think I "needed" one but I see now that I see that I was wrong. But first...I had to hear the 20 and 30 and compare them to the 10. They had the 10, 20, and 30 all set up by the TV's. This time, the 20 and 30 both blew away the 10. So now I've managed to bait & switch myself from getting the revolve to getting the SoundTouch 30. Sounded great in the huge store so I bought it. The 30 sounds great in my living room. I liked the features so much I got the 20 for my bedroom. I already had a Bose wave music system III in there....but for another comparison, the SoundTouch 20 sounds better. Most obviously it has more bass. For my bedroom the 20 is powerful enough and fit better too. The 30 is bigger and heavier, but if you have the space, it's amazing. I did get to try a SoundTouch 10 in my home and I have to say - it doesn't compare. Even in a pretty small bedroom it just wasn't great. There is a huge sound quality difference from the 10 to the 20, so get the 20 if you can. What I love the most about it, isn't the multi-room feature (though that's great) or the app (also good), but the physical remote. Now I can sit in my chair, hit.1 button and poof! My iPad is paired to the speaker and ready to listen. Before, I would have a Bluetooth speaker near, but I was too lazy to get up and turn it on first...so I would just use the iPad speakers. Now I have the convenience & most amazing Bluetooth speaker! I also love the pre-sets, makes it so easy to access saved stations, on Internet radio, Pandora, Amazon music, etc. I don't know if I'm wrong, but it seems you can't have different pre-sets on your different speakers. You set them once and they are then pre-sets on all the SoundTouch speakers you have on your network. Set up was really easy. The app walks you through. My speakers had to update right away, but that didn't take very long. My only complaint (and I'm surprised Bose didn't think of this, they usually think of every little thing) is that you can't dim the display. I have one in my bedroom and I'm like princess and the pea about some things, and lights are one of them. If I had the speaker on, the display was too bright and I slept terrible the first night. I ended up buying a sticker off amazon that goes over screens to dim them, but still allows you to see the screen. That fixed my issue (the Bose Wave systems auto dim, which I love) Another thing I noticed, is that the app would not show the name of a song when using Internet radio but the display shows it! The app shows them when using Pandora, etc. It's so smart that when I'm watching YouTube via Bluetooth it even displays the name of the video I'm watching. You don't get the nice display screen on the 10...only the 20 and 30. Wondering why they discontinued the portable SoundTouch (with rechargeable battery) - they should bring that back. One more request in case Bose reads this, lol. I **LOVE** the round volume controller that you can use with the Wave system. Please come out with those for the SoundTouch systems and the sound bars. Nobody wants to use the volume buttons a remote with 40 buttons. That cute little circle that you roll around to turn volume up and down, mute button in the middle and on/off switch is the most useful thing. I use a Wave system on my TV currently, and I will be lost if I ever switch to a soundbar or anything else. It's so nice to hit the mute button when I need to (it's like the "easy" button). Genuis!

I was excited to purchase this speaker for the discounted price. However, when the speaker finally came in. The speaker was rather large in size. It would not fit in my entertainment system. Also, the audio is a bit off when you watch Youtube videos. You can easily tell the audio is not matching up with what they are saying. Also, I have an appletv and the bluetooth is always losing connecting at random times. Also, the remote is cheaply made! It feels as if it will break if you squeeze too hard. I barely picked it up and when trying to turn up the volume, the silicon top part came off. I should have returned this awhile ago but I missed the return deadline by a week so now I am stuck with this speaker.

not that good, we wnted to have this music outside of the house.

Every time we use it and we are techies, husband is engineer. Anyways we have to go through too much every time. Not with the effort. We are a huge Bose fan but we are extremely disappointed in this.

I received my Bose SoundTouch 30 as a Christmas gift from a relative who worked at Bose. I've owned multiple Bose products. All of which I have enjoyed, but this my favorite thus far. It was a breeze to connect and easy to use the app. The sound is fantastic. The sound quality it produces seems like it should be coming out of a unit 3 times it's size. Love the fact I have multiple music sources to choose from thanks to the Bluetooth and Wi-Fi connectivity. Nice job Bose!

At first it worked well and then the base keep dropping. After few times the base stopped working completely and there a pulse going on... the music plays with a lag ... so I sent to repair as it was under warranty... they fixed and send me but after 1 week of use same story... base started to drop... n now no base music keeps playing with lag( like a pulse) after every 5-10 seconds... don’t recommend at all

I bought this item in January 2018 for my dad in Africa. It was working well when I tested it here in the US. Two weeks after, the base sound would start playing and gets lost after a minute or two of play. I finally had him sent it over with someone I know traveling to the US, tried it again, the same problem occurs. Am not sure of a warranty for it. So I guess it’s a waste of money for me.