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Customer reviews

Rating 3.9 out of 5 stars with 73 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.8 out of 5 stars

  • Connectivity

    Rating 3.2 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality, comfortable fit, and impressive battery life of the B&W PI5 True Wireless Headphones. Many users also appreciate the stylish design. However, some users have experienced connectivity issues, particularly with Windows laptops, and a few find the app lacking in features and options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-73 of 73 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had many brands of headphones over the years because I like to listen to music anytime I’m walking or running and the wireless in-ear game has come a long way. These sound amazing! The fit is good and I can run with them however a set of JVC ones I have are smaller and fit a bit better while running but don’t get me wrong, these don’t fall out. They are great for walks and working outside but probably not your 5 mile run headphones. The app is easy although I wish it had an EQ built in but in all fairness B&W is a true audio company, not one that throws in extra bass. I’ve worn them for about 10-12 hours and haven’t had to charge the case yet. Great sound for size and money.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sounds great, but spotty bluetooth ruined it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounded great but had spotty bluetooth connection that ruined the experience. Returned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best true wireless headphones I've owned yet. The battery life is exceptional. The noise cancelling is amazing, I used them while I mowed my lawn and the volume didn't need to go above half way to hear everything clearly. The sound quality is absolutely great, you hear every crisp note, the deep bass, all of it. Fitment in the ear is very good, this is one area where I always find issues from the other major brands, Bowers & Wilkins have nailed it! The wireless charging is a nice touch and works great with several different wireless chargers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Good quality, but not happy with the touch control

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the stylish true wireless headphones in the market. Easy to setup and start using with iPhone and android. However, I saw some connection issues with my windows laptop, headphone wouldn’t connect in the first time. I had to try multiple times removing the headphone from Bluetooth list to make it work. Sound quality is pretty good on the headphone, not a great one for someone who is looking for good bass. Coming to the annoying part - the touch control that helps skipping to the next track does not work well. Each time I touch it, it pauses the audio and resumes automatically- not sure if this is a defective product, but this is my personal experience. This was a big let down on the headphone for me. Though the overall quality is good, this problem led me to giving it only 3 stars.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Pure, unattached, full-body sound.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set stays in step with everything I would expect from a Bowers & Wilkins product. From the packaging, the charging/carrying case construction and shape, the weight and feel of the headphones themselves, to the sound they produce. I was not disappointed with what was offered. The active noise canceling is particularly well done. Some of the best I have yet to sample to this date. And the sound is right where I want it. Everything sounds so spacious and large. Almost like a layer of depth was added to what I knew was already there. And they are not missing any bass at all. I think it may be safe to say that my musical taste favors the abilities of this set of headphones. One thing that’s missing, and this isn’t really a “miss” for me, is an EQ in the app. When you have an EQ built in a phone, with an EQ in a music app on top of that, you don’t need to add the complexity of adding an EQ in the app for the headphones too. I think that’s a smart move there. I could see some not knowing it and might be tempted to overdo it with the sound adjustments. Zero complaints on quality and ease of use. Even the non-uniform design of the carrying case is something I have become fond of. I carry a lot of things in my pockets and being able to easily identify the case and not mistaking it for something else one of those simple things I really appreciate. You may not get the integrated pairing process you may expect by using a like branded set of headphones. But you will get quality that easily makes up for it and I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Definitely cancels out noise

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very clear even at the loudest volume. Fits perfectly without constantly falling out. In some very busy places it didn't affect my conversation on the phone. The person could hear me clearly. It is very easy to hang up. My hair has ended calls or started music. It does hold a pretty good charge and the case does also. The the charger is a double end type c which was fine for charging on my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice!!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things rock. Small, sleek and stylish. They fit great and stay in place very well. Setup was easy and connected to my phone with no issues. The sound is phenomenal! I can't believe how spacious and detailed the sound is, especially from such a small driver. It blows my mind. I have listened to everything from rock to dubstep to hip hop and more. It all sounded amazing. The noise cancellation is very good. It does a great job drowning out the background noise at the gym and when I sit outside. The best part is it doesn't compromise the sound quality. I am so pleased with these earbuds. These are everything I expected and more from a company like B&W.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing wireless earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the MSRP of $249.99 these hit the spot if you’re not an iPhone user or just want the best sound quality with very good ANC look no further. They come with a cable to charge your buds case that’s USB type C and can be wireless charged as well. It also includes various sizes of tips as well. The case charges for 20 hours and the buds hold about 4.5 hours with ANC on. They are also IP54 rated so protection against dust and sweat as well. Sound wise these sound typical Bowers and Wilkins sound signature so if you’re into that then these will be good. The only con I have is I wish there was more functionality in the app so we can EQ but it’s a minor gripe

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Status Quo

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using at least a dozen pair of true wireless noise canceling headphones priced similarly to these, I feel that these headphones are status quo compared to the others. The things I like better than other headphones is the wireless charging and the long battery life. What I like the least is that the noise canceling is negligible at best and the maximum volume is somewhat inadequate. I should point out that when I say inadequate volume it is because I do a lot of outdoor running and when there is background noise and wind, the volume is not enough for me. When sitting in a quiet location the volume would be more than ample for most people, I just like my music loud. Overall, these headphones are solid and I would recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Sound quality good, connectivity bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible Bluetooth connection. They only sound good with noise cancelling turned on. Good sound quality if you can then connected. Unfortunately, I would not recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Absolutely beautiful sound.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No surprise for B&W that their truly wireless headphones would sound so rich While these are not cheap, you really get what you paid for. Rich, immersive sound and simple controls

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Quality and comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing. I mean compared to the Airpod Pros: hands down B&W win! The clarity is unmatched and you pair that with punchy base and comfort in your ear this is a winner! They case just feels flimsy but i guess you can't have it all!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First impression was pretty bad. It took me so long to connect the headphones and it took me a youtube video to figure it out. The app kinda sucks as theres no EQ or really any settings, which was most of the bad complaints. Theyd be way better off without an app but hey.The case also felt incredibly cheap and i expected alot better quality for the price but the investment is def in the headphones. Great audio quality and bass is spectacular! They also get pretty loud compared to other “high end” earbuds. Would recomend to any audiofile. I cant imagine how good the pI7 sound cause these for half the price are amazing. Very happy with my purchase

    I would recommend this to a friend
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