Customer Ratings & Reviews
- Model:
- 100909
- SKU:
- 6427196
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers consistently note that the Treadmill 10 has a wonderful overall performance and a lower noise level than other treadmills. However, some customers have expressed concerns regarding the functionality being limited by a paywall and the large size of the product packaging. Some customers have also mentioned the considerable weight of the treadmill and issues with the belt performance.
This summary was generated by AI based on customer reviews.
System error stopped functioning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With in 3 days of using the treadmill stopped working due to system error. Had to return it. Very disappointing.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi Dana!
We apologize for the inconveniences with your Treadmill 10. We appreciate your feedback. We wish you the very best n your fitness journey! - Bowflex Team
Quality not what I expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it less than 2 weeks and side incline buttons stopped working. Paid to have it installed by BestBuy so I wouldn’t mess anything up. Expected better given the price and brand.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hello- We are sorry to hear that your Bowflex Treadmill 10 incline buttons are not working. We want to
ensure that we get you back up and running as soon as possible! To better assist you with troubleshooting, we recommend that you chat with us on our Bowflex page Sunday - Saturday 7 AM to 6 PM PST. While our Chat Agents will do everything they can to assist you, please know that you may need to call in to resolve your issue. Our Customer Care team can be reached at (800) 605-3369. We wish you the best on your fitness journey. -Bowflex Team
Do not purchase-Received two defective treadmills
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this product. Both the first one and the replacement were defective. The customer service was atrocious and the products weren't usable.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi!- We appreciate you and your feedback! We apologize for the inconvenience you have experienced with your Bowflex Treadmill 10. We would be happy to help! Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Bowflex 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid treadmill, very study and has lots of options for your workouts!
I would recommend this to a friendBrand response from Bowflex Customer Service
Posted .We appreciate you and your feedback!
We are happy you are enjoying your Treadmill 10.
We wish you the very best on your fitness journey! - Bowflex Team
- Cons mentioned:Functionality
Don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work. There is a computer glitch in the program. They bow flex people have been working on it for 10 days without results. The bow flex doesn’t answer emails
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .We apologize for the inconveniences you have experienced with your Bowflex Treadmill 10. Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very nice threadmill. Very heavy and sturdy.
I would recommend this to a friendBrand response from Bowflex Customer Service
Posted .We appreciate you and your feedback! We are happy you are enjoying your Bowflex Treadmill 10. We wish you the very best on your fitness journey! - Bowflex Team
- Pros mentioned:Overall performance
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was a bit difficult, but love the machine!!
I would recommend this to a friendBrand response from Bowflex Customer Service
Posted .We appreciate you and your feedback! We are happy you are enjoying your Bowflex Treadmill 10. We wish you the very best on your fitness journey! - Bowflex Team
Faulty Priduct
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I setup brand new product and it's not working. Treadmill start and run for 10 second and stops.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .We appreciate you and your feedback! We apologize for the inconveniences you have experienced with your Bowflex Treadmill 10 and would love to help resolve any issues, please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Bowflex
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy anything connected to the Internet. It is nothing but trouble.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi!
We appreciate you and your feedback! We apologize for the inconveniences on your Bowflex Treadmill 10. We would like to help resolve any issues please contact Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST. We wish you the best on your fitness journey! - Bowflex Team
very bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy geek squad installed the treadmill and they did it WRONG machine do NOT work at all.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hey there - We're so sorry to hear about the trouble with assembly. Please reach out to our Customer Care team so that we can help get you up and running as soon as possible. Our Customer Care team can be reached at (800) 605-3369, Monday – Friday from 6am to 5pm and Saturday from 7 AM to 4 PM PST. - Bowflex Team
Well built
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good treadmill thus far, solid build. Getting used to UI
I would recommend this to a friendBrand response from Bowflex Customer Service
Posted .We appreciate you and your feedback! We are happy you are enjoying your Bowflex Treadmill 10. We wish you the very best on your fitness journey! - Bowflex Team
Junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working a little over 5 months after purchase
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi Jake!
I am sorry to hear that you are having issues with your Treadmill 10, and want to ensure that we get you back up and running as soon as possible! To better assist you with troubleshooting, we recommend that you chat with us on our Bowflex page Monday - Friday 7 AM to 6 PM PST when you are with your equipment. Please know that if chat is unavailable during our hours of operation, that simply means that all chat agents are currently with customers. Please try again at a later time. For your convenience, I have provided the direct chat link here:
https://www.bowflex.com/customer-service/customer-service.html
While our Chat Agents will do everything they can to assist you, please know that you may need to call in to resolve your issue. Our Customer Care team can be reached at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST. - Bowflex Team
Unsatisfactorily tech team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get assembled because tech did not show up
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi! We appreciate you and or feedback! We apologize for the inconveniences with your Bowflex Treadmill 10. We would like to help resolve any issues please contact Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST. Thanks! - Bowflex Team
Treadmill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great treadmill easy to assemble! So happy with purchase!
I would recommend this to a friendBrand response from Bowflex Customer Service
Posted .We appreciate you and your feedback!
We are happy you are enjoying your Treadmill 10.
We wish you the very best on your fitness journey! - Bowflex Team
Treadmill
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke instantly!!!Awful to exchange !!! Been a complete nightmare!!
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi! We are sorry for your experience with your Bowflex Treadmill 10. We would love to help. If you have any further questions or need further assistance, please feel free to contact Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST.
- Bowflex Team
Bad delivery and Bad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery itself very worst and unprofessional guys from best buy.They damaged my recently build sunroom and make it dirty to entire room. This is the first time from best buy and very bad experience and never preferred again.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi! We are sorry for your experience. We would love to help. If you have any further questions or need further assistance, please feel free to contact Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST.
- Bowflex Team
Not worth the recycling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitch multiple times in the first week and completely stopped working after 10 days. It is ridiculous that there is no manual override for a piece of cardio equipment
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .Hi! We appreciate you and your feedback! We apologize for the inconveniences you have experienced with your Bowflex Treadmill 10 and would to help resolve any issues. Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Don’t do it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in September, by December it’s already not working. So happy to have spent over $2k on a giant hunk of junk.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .We apologize for the inconvenience you have experienced with your Bowflex Treadmill 10. Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Consider the lack of technology
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The treadmill may be fine, but it often stops running after a minute or two and I have to reboot. This happens 3 out of 7 workouts on average. I called Treadmill 10 Bowflex Support. They usually are closed. If I happen to be on the treadmill and the treadmill happens to stop, and the help desk happens to be open, we go through looking at updates, which happen frequently. That's fine. But they will not look beyond that. The treadmill has to stop working when their hours are open and there are no evening minute tiny minor updates. The person on the phone says to call back when they are there, the treadmill stops, and there are no updates. Then, they will consider looking at something else causing the problem. I have been at this for 8 months. I work during the day during their open hours. They refuse to look at anything other causes for the treadmill to shut down. Usually, the reps have kids or dogs or vacuum cleaners or TVs going on in the background. Setting that all aside, Bowflex apparently does not have the technology to tell when this specific treadmill stops. There are no logs they can access, or ask me to access. Very primitive software. I read on the Internet a number of people have the same issue. I haven't found yet ways to solve the issue of the treadmill shutting down, rebooting, and then working out. Sometimes, the treadmill shuts down 2 or 3 times before it will run the full workout time, which is about 30 minutes for me.
No, I would not recommend this to a friendBrand response from Product Expert
Posted .Hi!- We appreciate you and your feedback! We apologize for the inconveniences you have experienced, We would be happy to help! Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Brand response from Bowflex Customer Service
Posted .Hi!- We appreciate you and your feedback! We apologize for the inconveniences you have experienced, We would be happy to help! Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks! - Bowflex Team
Good and Not so much.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good treadmill, however tablet and software are junk. Every software update is a new comedy of errors. Everything from crashes to touch sensitivity to random changes in time distance and calorie calculations. It’s always different and random after every upgrade. In fairness I haven’t checked for fixes online, but I shouldn’t have to.
No, I would not recommend this to a friendBrand response from Bowflex Customer Service
Posted .We apologize for the inconveniences you have experienced with your Treadmill 10.
We would be happy to help!
Please contact our Nautilus Customer Care department at (800) 605-3369, Monday-Friday, 6 AM to 5 PM PST for more assistance. Thanks!