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Customer Ratings & Reviews

Bracketron - Car Holder/Charger for Mobile Phones - Black-Front_Standard

Customer rating

Rating 3 out of 5 stars with 86 reviews

52%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 86 Reviews
  • Rating: 1 out of 5 stars

    Doesn’t work

    Posted
    AcmMB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The only thing this device did properly was stick to the windshield glass. The magnetic strips that you have to put on the back of the phone prevent the phone case from closing properly and if you dropped your phone the case would open and probably allow damage. Was told by the store representative that the phone can be charged through the case as all others do and can be, I know I have chargers at home and this charger cannot do that. The magnetic strips they give you barely hold an iPhone ex The only thing this device did properly was stick to the windshield glass. The magnetic strips that you have to put on the back of the phone prevent the phone case from closing properly if you dropped your phone case would open and probably allow damage. Was told by the store representative that the phone can be charged through the case as all others do and can be, I know I have chargers at home and this charger cannot do that. The magnetic strips they give you barely hold an iPhone XS PRO And driving a jeep wrangler that will not work. I never could get the phone to make contact with the charging base for any charge it all on the phone. It would never connect

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Thank you for your review.
      We do offer different metal rails that will hold better to your iPhone. You can also place the metal rails on the outside of your phone case, if that's an option for you. Please feel free to contact tech@bracketron.com, one of our representatives would be happy to send you the metal rails.
      Thanks,
      Bracketron Support Bracketron

  • Rating: 1 out of 5 stars

    Get another mount

    Posted
    Dave
    • My Best Buy® MemberMember

    I bought this thinking it would perform as well as the Scosche mount I used to have. First, the magnets are too large in both thickness and length and there is no template to apply them to your phone that is model specific. This means that every time you put the phone on the mount, you'll have to adjust it to get it to find the "sweet spot" to charge. Second, the adhesive on the magnets would not stay on my phone. I used both sets in a matter of days before I super-glued them to the case itself. You would think that they'd make the adhesive better for a windshield mount considering the sun beats on it. Lastly, the whole mount broke and left nothing but the suction cup on my windshield this morning sending my phone across the dash and almost out of the window. I've had the mount for only two weeks and it's already broken and unusable as it is very cheaply made.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Thank you for your review.
      We would be happy to help you with a replacement. Please contact tech@bracketron.com, one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Rating: 4 out of 5 stars

    Nice features for the price

    Posted
    DanJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this charger. I like that it's magnetic and holds my phone securely in place while charging it. I have a LifeProof case on my Pixel 3 XL and even though it doesn't usually rapidly charge my phone with the case on, it still charges just fine. The one drawback that I have is that I have to position it correctly in order for it to charge. If I don't find the sweet spot it will just serve as a holder. After using it several times, however, it has become second nature to know exactly where to put it. Overall I think it's a great product, and I like anything that will reduce the amount of times I have to plug the phone in and put wear and tear on the charging port.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, once I got it to hold my phone

    Posted
    TechUNsavvy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The charger/phone holder itself is doing what it’s supposed to do and it looks good in my car (not too bulky). The only problem I had was that I didn’t want to have to take my case off every time I put my Samsung S9+ on it; that kind of defeats the purpose of the magnet style over the clip on...convenience. It came with a magnet for these larger phones, but that would not keep my phone on the charger with the magnet under even the pretty thin case on my phone. I ended up buying a pack of various size magnets sold for this purpose, and one of them did the trick. A bit of added expense, but ultimately worth it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Just didn’t work for me.

    Posted
    DylDiv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Fell off my window within the first day...during my road trip (not ideal) ...repositioned it, followed instructions, and it fell again. had to use the vent clip, which was flimsy. And while the charging works, it takes a little too much finessing to line it up perfectly to trigger the charge. The worst of it all is the magnets...one it’s kinda ugly having to attach to magnet strips to your phone or phone case...two, it only took one use for the magnets to pull away and stick to the charging base instead. Just...nothing worked. Returned it.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Hello DylDiv, We are very sorry to hear that you did not have a good experience with your Bracketron phone mount. If you decide to try a different Bracketron phone mount in the future, please keep in mind that our customer service department is always here to help if you need assistance! Bracketron

  • Rating: 5 out of 5 stars

    Best one so far

    Posted
    Brett5805
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have tried three different magnetic wireless chargers and this one beats them all hands down. I drive truck for a living and I was tired of wearing out cords in a month or so. So I started looking for this type of product for my Note 8, what I found out was they wouldn't keep up with as much as I was using the phone, until this one it is more powerful then all the rest and it will keep up with my demanding use. I'm not aware of any others on the market that can do this. Save yourself the trouble and buy this the first time and you'll be very happy with your purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well with my new iPhone XR

    Posted
    pgwiley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been waiting for some time to put a wireless charger in my car, and finally found one that works pretty well. I just got a new XR, and a relatively thin case so that it can do wireless charging. You just stick a couple of metal strips (provided) to the back of the phone case, and the Bracketron holds it in place magnetically. It seems to charge fine and is great for Waze, although I don't know how quickly it will provide a charge. I stuck mine on a vent with the included clip, and it holds on pretty well so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect gift

    Posted
    Jwal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this charging dock for ny husband as a gift. He's a truck driver and previously had just a mount to hold his phone while he's driving but he constantly uses GPS so this was a perfect upgrade since it wirelessly charges his iphone X while he's on the road and able to use his gps and phone hands free. He loves the convenience of this thing and will not only use it when hes working but brings it back and forth in his personal vehicle as well.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worthless Product

    Posted
    Tory
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a Pixel 3 XL. The adhesive on the magnets that attach to the phone do not stick to the phone. The phone slides off, onto the floor leaving the 2 magnetic strips clinging to mount. The charging mechanism does not work unless you find the exact spot to stick the phone to. Don't even think about trying to use a case on your phone and charging it. It doesn't work at all. I will be returning this item for a full refund.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Thank you for your review. We offer a great warranty on our products. Please feel free to contact tech@bracketron.com, one of our representatives would be happy to help you. Thanks, Bracketron Support Bracketron

  • Rating: 4 out of 5 stars

    Great deal...

    Posted
    EDDIE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The laptop had more ram, more storage, dedicated graphics card and more features than any of the other 2-in-1 laptops I reviewed... the sale price at $899.00 made this an easy decision. Some promotions say it is compatible with a stylus pen, but I found this not to be true. Also, I wish it had the new SSD drive but thankfully this unit is upgradeable to switch the hard drive to Internal Solid State Drives (SSD)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Adhesive too weak

    Posted
    iamjakekerr
    • My Best Buy® MemberMember

    The included rails you are instructed to place on the back of your device, stick strongly to the magnetic car mount, but aren't sticky enough to secure the phone whatsoever. My iPhone XS Max fell twice. I was really excited for this product, but it's just not going to work.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Hi! Sorry to hear the adhesive proved troublesome. If you have a phone case, may we inquire which one? Depending on the texture and material, this could contribute to the issue, but either way we would be happy to send you a fresh set of metal rails. Please email tech@bracketron.com and we will coordinate delivery. Thanks, Bracketron Support Bracketron

  • Rating: 2 out of 5 stars

    Not Good For Iphone Xs Max

    Posted
    KHAZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The worker at our local best buy told me this would work perfectly for my iPhone Xs Max but the magnets are definitely not strong enough to hold a phone this size. It is constantly falling off and the magnets themselves barely stick to the phone. The concept is great and hopefully it works better for smaller phones.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Thank you for your review.
      We have updated our metal rails and would be happy to send you the new ones. Please contact tech@bracketron.com, one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Rating: 1 out of 5 stars

    Better adhesive would be nice

    Posted
    Renee
    • My Best Buy® MemberMember

    The adhesive would not stick to my phone. I placed the magnets on my phone for 24hrs, then tried to place it on the mount with the case on and it slide off. I toon the case off and it held for about and hour and a half into my trip and one of the magnets started going sideways. If I could find my receipt I would return it.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Thank you for your review.
      We do offer different metal strips and would be happy to send them to you. Please contact tech@bracketron.com, one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    Straightshooter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My only complaint is that the setup does not allow for wireless charging through most phone cases. I have tried three different cases and was unable to get the wireless charging ability to work though any of my cases. If I take the phone out of the case the wireless charging works great.... just not through a case and who doesn't use phone cases?

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what I needed

    Posted
    Military
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The mount is sturdy and stays in place over rough roads. The wireless charger is strong enough it charges through a water proof case. Only draw back is the metal bars had to be super glued because the provided adhesive would fall off the plastic phone case. The magnet holds the phone securely in place.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great

    Posted
    Lafm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    this charger does what is described and we expect it to charge the cell phone, however, the bars we have to fizar in the back of the phone are a bit uncomfortable, and several times I have to look for the correct place to start charging, and it only charges in one direction if the phone turns it can not charge. regular

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not great

    Posted
    Robinson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased to charge and hold phone. Did neither. Placed the magnets on back of phone as stated in directions, out case back on phone placed phone on magnetic charging/holder and the phone would just slide down the holder until it stopped charging and eventually would fall off completely.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      We're sorry to hear that. Please reach out to customer assistance at tech@bracketron.com and we will make it right. Thanks, Bracketron Support Bracketron

  • Rating: 1 out of 5 stars

    Look Around

    Posted
    AngelTheGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Don't buy it. Suction cup is great. But the wireless charging station isn't as strong as my Samsung wireless charger. Won't charge through my OtterBox case. And the magnet constantly tells my Note 9 that the S-Pen had been removed. Imagine that while driving and using directions.

    No, I would not recommend this to a friend

    • Brand response

      BracketronSupport

      Thank you for your review.
      We do offer other wireless chargers that may work better for you. Please feel free to contact tech@bracketron.com, one of our representatives would be happy to help you.
      Thanks,
      Bracketron Support Bracketron

  • Rating: 3 out of 5 stars

    Works Great. Looks Not So Great.

    Posted
    bcb513
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Every thing works good. Magnets are strong and wireless charging is instant at attachment. The whole thing looks bad though as it is very bulky and the magnet bars which you put on your phone look terrible and are bulky so hard to get a case around them.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product

    Posted
    MC86
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using this in my car since i bought with just one issue, it does not like to stick on leather sideways. If it gets hot, it just falls off. I had to use extra double sticky tape just to make it sit. Other than that, the charger charges my phone fast and the magnet is super strong.

    I would recommend this to a friend