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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 125 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the high quality of coffee produced by the MultiServe Drip Coffee maker, highlighting its ability to brew various strengths and its suitability for iced coffee and travel mugs. Its ease of use and simple cleaning are also frequently praised. However, some users express concerns about the timer's functionality and its inability to be customized.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 125 reviews
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    great coffee

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great pot and mug of coffee. this coffee maker allows me to enjoy a bold flavorful cup of coffee anytime. with available rewards and black friday sale this was a great price

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Looks Great and works Great too!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color matches well with the white countertops amd caninets in our kitchen. It also fits nicely underneath our cabinets. Very easy to use right drom the get go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Complicated but worth it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overly complicated but makes great coffee once operation is figured out. I got the same code as others. I simply unplugged it for 10 minutes then restarted. It takes a time or two to prime the pump. Fits my travel mugs. No other issues.

    I would recommend this to a friend
  • Cons mentioned:
    Warming plate

    Rated 1 out of 5 stars

    Honest Disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too good to be true. I was looking forward to a multiserve machine to satisfy all the needs in my house. A smart purchase while on sale, I thought to myself. One of my favorite aspects was brew strength, as some in my home prefer a lighter brew, while others enjoy bold and black coffee. Beyond that, nothing but disappointment. Murphy's Law was quick to rear its ugly head, as everything that could go wrong, has gone wrong with this machine. A quick search online shows that this Model is riddled with problems, and I should have done research sooner. In No particular order; The Time Display is faulty. Within less than 5 days, the right side of the display began flickering and struggling to show full numbers. I need to rely on something else as I can never tell if it is a 9,5,2,6, etc. Parts are just missing, and it is worse some days than others. I Try to overlook this, but certainly not something I want to accept. Quantity amounts are an absolute lie. I fill my machine with 16oz water bottles. 3 bottles on my last machine would almost bring me to a full pot of coffee. On this machine, those numbers must be for aesthetics, because every SINGLE time I make coffee the amount is never the same. Some days a half pot reaches 3 on the carafe, other days it goes to 7. a Full Pot may be 8 on a lucky day. Rather than setting the machine to be quick and easy, I often have to check to add more water and another round of brewing or something. It defeats the purpose. The Warming plate is anything but Warm. Now I know that it can be dangerous to try and drink scalding hot coffee. But what about just hot coffee? Something I used to enjoy in the morning for that extra kick to wake me up. The warming place here rarely ever turns on. And even when it does, the coffee is room temperature at best. While that leaves it immediately drinkable, sure, that warm tang I admire is absent. I like cream or sugar to melt into the coffee, and now it just sits in the cup. Not only should the warming plate be hotter, but it would also be amazing if it had a switch to turn on and off. To be honest, I am at the verge of a return. I doubt that any of my problems will be solved with another machine of the same make.

    No, I would not recommend this to a friend
    • Brand response from Braun Customer Care
      Posted .

      Hello,


      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and a coffee specialist will be happy to assist you.

      Thank you. BraunReplies

  • Rated 4 out of 5 stars

    Good coffee but a pain to clean

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best coffee maker I’ve ever had. I would have given 5 stars but cleaning the wet coffee grounds off where the water is dispensed is a pain.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Pretty good coffee maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really a nice coffee maker. The options are totally worth the money. My girlfriend is totally a coffee snob and she always says that the coffee is amazing. So it passes the test in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ultimate appliance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this coffee maker! It is so versatile and easy to use. I love that you can adjust the water temperature because I like mine extremely hot and my husband likes it warm.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Lot’s of customizable options

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best option for switching between just hot water and drip for coffee. Good quality build with enough variation in the settings to create good cup of coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great Coffee maker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this for my son. He uses it every day. works great. I would get one for ourselves. easy to program.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No coffee dripping this morning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke after a very short use, it stopped making coffee and said clean coffee pot , I cleaned it a dozen times then brought it to Best Buy to no avail , they did not get nowhere like me do it went in the garbage. I’ve never paid that much but mainly was so disappointed I cried.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Nice, but not HOT

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The different brew selections make this a nice coffee maker, however, it does not make a HOT cup of coffee. I exchanged it for a Ninja.

    No, I would not recommend this to a friend
    • Brand response from Braun Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. BraunReplies

  • Rated 4 out of 5 stars

    Mostly good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, doesn’t take too long. Sometimes temperature is too low for no apparent reason, maybe it has to sit for a certain amount of time. But if it sits too long it’ll taste burnt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it about 3 weeks. So far good coffee maker. I love the cusinart i had but you could not see the water container. This one you can see the water and if mold is starting to grow. The only thing I miss is that it does not keep the coffee very hot for 2 hours after it is made. Be able to make a single cup in different sizes is a plus

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ❤️❤️❤️ works great little learning required

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good coffee workhorse

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and clean coffee maker with good flexibility for options and fast hot water.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the different coffee features it has! Has made great iced coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Braun the king of coffee makers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute best coffee maker I have ever owned with soooo many bells and whistles and options.. I got sick of our old one putting grounds into the pot this one is absolutely amazing sleek and looks soooo much more expensive than the price if you're looking for a new one this is it definitely recommend the best the king of coffee makers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Works great for a few months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best coffee machine ive ever used, other than it broke in less than 1 year.

    No, I would not recommend this to a friend
    • Brand response from Braun Customer Care
      Posted .

      Hello, thank you for the feedback. We are sorry to hear your Multiserve Drip Coffee started experiencing some technical difficulties so soon, we would love to assist you with this matter. This unit do come with a 3year warranty, please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and speak to one of our lovely brand specialists. Thank you. BraunReplies

  • Rated 3 out of 5 stars

    More thought into form than function

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes good coffee, but being stuck making specific amounts of coffee is bizarre. For 20 years I’ve made 8 cups of coffee in the morning for the family. Now I’m stuck making 5 or 10, no middle ground. Also, the presence of a clean button directly above the power button baffles me. There is no confirmation, so if you accidentally press it you’re stuck waiting for a 20+ minute clean cycle to go through until you can (maybe) make your coffee. A few pros: Hot water bypass is great for tea! Single cup maker is also great for a mid day pick me up. Looks nice

    No, I would not recommend this to a friend
    • Brand response from Braun Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. BraunReplies

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a keurig that i loved but this gives man differnent option. Love it

    I would recommend this to a friend
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