Customer Ratings & Reviews
- Model:
- BES500BST1BUS1
- SKU:
- 6640664
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Not recommended
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes good coffee but stopped working within 6 months of purchase. For a product that costs about $500 it is unacceptable and the product support team isn’t very helpful in resolving the issues. I don’t recommend this product.
No, I would not recommend this to a friendDefective in 2 months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The low water sensor stopped working. Customer service is not responding.
No, I would not recommend this to a friendMagical mornings!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying the delicious espressos, lattes and hot chocolate treats we make with this machine. There is somewhat of a more involved learning curve mostly because the user guidelines aren’t specific in all operations. Overall, a good product.
I would recommend this to a friendFrustrated Latte Lover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this machine for about 8 months. I was annoyed with the automatic "brew counts" that shut the machine down for cleaning but i get it. After cleaning and descaling, the machine has never worked properly again. Shots do not heat to proper temperature, and the milk-frother then required flushing after every use (manual flush/reset) and now the frother doesn't heat or work at all. This machine is a less expensive than many, but it's not cheap. DO NOT BUY - it is not worth the money.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250527BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Great until it wasn't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The simplicity is amazing and it's easy to clean/maintain...until it isn't. The shots started becoming very inconsistent (for many seconds longer than originally) which you can fix with manual intervention, which is a pain. The descaling and cleaning notifications cannot be bypassed and are manual + time consuming. Now there is a hose component in the main case that seems to have come loose again so it's leaking out the bottom. It's very frustrating because this unit was not that old.
No, I would not recommend this to a friendWell designed and just the right size for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for a small expresso machine that actually works as described? This Bambino was a perfect solution for me. To be honest, it's almost too small and light when you're trying to insert the portafilter into it, but running some hot water thru the basket before putting it in place solved that problem. It actually does a great job at frothing for lattes, and it's easy to clean to boot. Uses an honest 54mm SS portafilter with pressurized baskets, and with some practice with tamping, does a great job of pulling shots.
I would recommend this to a friendBuy one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and we’re very happy with the purchase. We love it!
I would recommend this to a friendBroke after 2 years of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years of use. That's the review. Very expensive for something so apparently cheaply made.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230213BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Not User Friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Requires a great amount of strength to lock/unlock the portafilter on this machine. Literally have to almost hold the machine against you to accomplish this function most likely due to machine being very light weight. Could not review quality of coffee as I returned the machine same day I bought it.
No, I would not recommend this to a friend
