Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Barista Express Espresso Machine for its user-friendly design, ability to make coffee shop-quality beverages at home, and integrated grinder. Many customers also mention the durable build quality and money-saving aspect of the machine. However, some customers find it to be expensive and a bit messy to clean.
This summary was generated by AI based on customer reviews.
Good Espresso but needs TLC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but very easily gets surface rust. The stainless is not very high quality.
I would recommend this to a friendThe best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this every day. My coffee pot has become decoration.
I would recommend this to a friendMachine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best caffe machine . Excellent product I recommend
I would recommend this to a friendperfect espresso machine.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.needed an espresso machine and breville makes awesome ones!
I would recommend this to a friendPhenomenal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m saving so much money on coffee already. Love this.
I would recommend this to a friend- Pros mentioned:Ease of use
Single serve espresso machine Better than Delonghi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient machine for espresso shots repeat to make a cup.
I would recommend this to a friend Lots of Features
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, has a ton of features. There is a learning curve as with most espresso machines but it's a good machine to learn on.
I would recommend this to a friendSeñora
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me encanta eficiente y un sabor al café diferente, Buena marca
I would recommend this to a friendOverall pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty good but difficult to control pressure. The machine comes with only 2 water filters and two cleaning pills with no instruction where to buy these items when consumed.
I would recommend this to a friendAmazing Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome! The grinder takes some getting used to, and can easily make a mess. But put a paper towel under it and it’s much easier to clean up after.
I would recommend this to a friendCoffee ☕️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and love the different drinks that can be made.
I would recommend this to a friend- Pros mentioned:Ease of use
Great express machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it this express machine. Easy to use. Beautiful.
I would recommend this to a friend Love my espresso maker...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome. Took a little learning to know how to make lattes, but I am now the barista of the house.
I would recommend this to a friend- Pros mentioned:Ease of use
Not for me product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a cheap option to make home espresso. Was obviously made for home users and not professionals. Lacks many needed features. Retured it. But family member bought one and loves it.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Pros mentioned:Espresso quality
Great espresso machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice for the price. Well made. Excellent quality.
I would recommend this to a friend - Pros mentioned:Espresso quality
Great features but coffee comes out cold
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product has great features I really like the overall design and build quality of the product however when you make the latte you have to admittedly drink it I have adjusted all temperatures and still have no results with heating up the coffee
No, I would not recommend this to a friend Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good machine, fresh espresso, a little slow to warm out the milk but oh well i love it.
I would recommend this to a friendCouldn’t dial in the machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got that machine after reading everyone’s great review but unfortunately I wasn’t able to dial it in. I read forums, watched videos, wrote chart with grinder(top one and the one on the side) numbers and 6 coffee bags later wasn’t able to dial it in. I just gave up it was a waste of coffee and time
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Should you still have the machine, we'll be happy to help guide you regarding dialing in the shot. Either create a case through our website Breville.com or give us a call at 866-273-8455. We'll be happy to help you from there.
Terrible Customer service and will not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is fine but there are some missing parts, specifically the cleaning accessories are missing even though the manual and the box show these are included. I called Breville customer service, the rep is extremely rude and telling me I can only get two of the size missing parts. I told I need to speak to her supervisor and I have not received a call back. The Breville rep is obviously in India and has heavy accent and bad phone connection. First she told me my box doesn’t include the cleaning accessories because I bought a displayed item from Bestbuy. When I told her my item was actually shipped from bestbuy’s warehouse not displayed item, she replied “if you say so.” The Breville rep is incompetent and extremely rude. Why can’t an American company actually hire someone in America and can speak English? She didn’t even know where Colorado is, and told me my mailing address is not in her system.
No, I would not recommend this to a friend
Nice Prodcut
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Works great functions very well!!
I would recommend this to a friend