Customer Ratings & Reviews
- Model:
- BES870XL
- SKU:
- 6291169
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the Barista Express Espresso Machine's fantastic espresso quality and ease of use. Many appreciate its overall performance and integrated grinder. Some customers have noted minor drawbacks such as the steam wand functionality, noise level, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Grinder
Lacks Consistency
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my Breville BES820XL of 10 years with the newer Barista Express Machine. I'm 6 weeks in and I'm not impressed. My issues are mainly around inconsistencies. For instance, the grind never gives me even close to a consistent amount of coffee. Also, I can never get a double shot from the machine. Sometimes I'll get 1/2 an ounce, other times 1 ounce, but never 2 ounces. I always have to press the double shot twice to get even close to 2 ounces. I've even reprogrammed the double shot to the maximum amount of time it will let me program it to. I've reached out to support, who are very slow to respond and there only comment to me was to check the power in my house. I never had an issue with my old Breville. I will say, I do love the built-in grinder, but I wish it was consistent.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250121BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Pros mentioned:Espresso quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful machine, functions perfectly. I’m very pleased with how well it grinds my beans. Highly recommend it.
I would recommend this to a friend - Pros mentioned:Grinder
Best Purchase!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely IN LOVE with my espresso machine. I love the fact that this machine has a hopper so you want have to buy a grinder (to take up more space in your kitchen). I use to be a barista/coffee master at Starbucks and for me to say its amazing is a good thing.
I would recommend this to a friend - Pros mentioned:Espresso quality
Coffee lovers dream!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down one of the best investments you can make if you're someone who will spend $$ on good quality lattes every day like myself. Former barista approved!
I would recommend this to a friend - Pros mentioned:Espresso quality, Grinder
Excellent extraction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent extraction, grinder and milk frothing spout.
I would recommend this to a friend Breville espresso machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this machine! Looks so clean and great on my counter and has so tools to use to make your coffee the way u like it!
I would recommend this to a friend- Pros mentioned:Ease of use
Great Espresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very easy to use, you can feel the quality the product was made of
I would recommend this to a friend - Pros mentioned:Espresso quality
wonderful
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All time love! It is just a must have for coffee lover and an entry-level expresso machine. Save much time and money on quality coffee made from your favorite beans!
I would recommend this to a friend - Pros mentioned:Espresso quality
small learning curve close to commercial quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned espresso bars and restaurants in the past never found a home product that could meet commercial quality ( not volume ) this machine does a great job or the price
I would recommend this to a friend - Pros mentioned:Ease of use
Great espresso machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great espresso machine! Good for those who are beginners at pulling espresso shots!
I would recommend this to a friend - Pros mentioned:Grinder
AWESOME
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. You need to play around with all of the setting depending on the type of bean you select, since all beans are different. I used this for espresso, cappuccino, americano, or just the grinder and it works great. The only thing is that it wastes a bit of water.
I would recommend this to a friend - Pros mentioned:Ease of use
Best Espresso Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first espresso machine and i love it! Im glad I bought this espresso machine, Im able to make my coffee just how i want it.
I would recommend this to a friend - Pros mentioned:Espresso quality
Absolutely the best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great investment, worth every penny. Don’t settle for inexpensive alternatives, this is a quality machine, built well. Highly recommended. Lastly, don’t skimp on the coffee, buy premium, high end beans.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to setup and use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and use. Just wish there was more documentation and support for dialing in espresso beans.
I would recommend this to a friend - Pros mentioned:Ease of use
Amazing coffee ☕
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total game changer. Does everything you want, but better. It was fun to dial in exactly what I wanted, but it does a wonderful job.
I would recommend this to a friend - Pros mentioned:Espresso quality
Great machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been putting on hold to buy it because how expensive is, but so glad i did. Great machine. Coffee never tasted so good
I would recommend this to a friend - Pros mentioned:Ease of use
A great machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its worked perfectly i have really enjoyed it so far, no major complaints. Lot of human error in the beginning but im slowly making myself the perfect latte
I would recommend this to a friend Best Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Machine. The coffee taste fresh and the Quality is more better
I would recommend this to a friend- Pros mentioned:Espresso quality
Definitely a must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints! I love this machine, no wonder it's the No.1 recommended espresso machine on every review article.
I would recommend this to a friend - Pros mentioned:Ease of use
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great machine, I love it It is easy to use and clean and makes you the best cappuccino there is.
I would recommend this to a friend