Customer Ratings & Reviews
- Model:
- BES876DBL1BNA1
- SKU:
- 6559987
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Barista Express Impress Espresso Machine for its ability to make high-quality espresso and its ease of use. Many appreciate its overall performance and design. However, some customers have experienced issues with the grinder getting jammed, and others feel the frothing pressure could be stronger.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Pressure
No more breville
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine did not work as expected, very low pressure, suggested test with doble wall filter and black plastic cap fail. Open case on breville support but they not respond. I trying hard to avoid return this machine but look that I don't have another option.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231213BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
Poor machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is the worst. Buying it is a waste of money. I don't recommend it at all. Less than 6 months of use according to the instructions and recommendations, and it still broke. The worst coffee maker ever created.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250502BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new espresso machine. I love the whole process of making my own amazing coffee drink every morning.
I would recommend this to a friendThing is leaking!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if anyone else has had this problem, but it’s leaking and filling up that trough on the bottom within a few days.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV250527BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Everything in an expresso machine.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will do everything for you but takes time for you to u to make expresso. If you have the time and patience then this can be a great buy for you
I would recommend this to a friendWasnt as easy as it seems
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very hard to calibrate the machine to give a consistent brew
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned 2 Units. Neither of them would measure the amount of grounds, indicated by the Dose level.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience. Thank you for your review and your feedback. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good price for the product and looks reslly good
I would recommend this to a friendI won’t recommend to buy anything online from here
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got this machine and they charge me anyway for it
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Espresso quality
Very nice.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife and between her and my daughter they both love it. I daughter has worked with some commercial machines and says this one is really nice. While I don't drink coffee I have used it also and it is very easy to make good coffee.
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
A great cup of coffee every time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am genuinely impressed with the quality and ease of use of this espresso machine. It makes an excellent cup of coffee every time and is easy to clean!
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Well built
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very well built and easy to use, the wife loves it.
I would recommend this to a friend - Pros mentioned:Ease of use, Espresso quality
Amazing espresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy to use and the taste is incredible
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent coffee maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent coffee machine people who enjoy coffee making this is it
I would recommend this to a friend - Pros mentioned:Espresso quality
Made it easy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine allowed me to make better than coffee shop cappuccinos starting with the very first attempt.
I would recommend this to a friend - Pros mentioned:Espresso quality
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked. My express and cappuccino coffee are delicious now.
I would recommend this to a friend - Cons mentioned:Pressure
lasted 8 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So a year ago , I bragged about this machine, and would recommend it to everyone, but after 8 months of use, it began to give fair to poor tasting coffee, we cleaned it, descaled it, changed to various coffee brands and made sure the coffee was fresh beans but it didnt matter. We also noticed about 8 months later that the pressure gauge also stopped moving and working and we think it has alot to do with the taste. We even used filtered water and changed the water filter in the coffee machine often. Im so disappointed we spent close to $1000 on a machine that barely lasted a year. I wouldnt waste your time with this one.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240321BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to [email protected] and include the same information.
- Cons mentioned:Pressure
It's good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine meets our needs. We had problems with the first one and had to exchange it for another. It didn't apply pressure when making espresso.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
- Cons mentioned:Grinder
Worst purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase ever. I am two months into my initial purchase, and I have already gotten a factory replacement from Breville because the grinder stopped working after a day of use. While the replacement machine seemed fine and functional the first night, the grinder stopped working again the next morning, exhibiting the same issues (loud noise as if something became loose in the machine; grinder is unfixable even after thorough cleaning the the vacuum) which Breville themselves deemed to be manufacturing defect. Please, save yourself the headache and avoid this machine. BestBuy was also extremely unhelpful and refuse to assist me.
No, I would not recommend this to a friend Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item that I bought encountered an issue after 1 month. I called the customer service to return or replace it but they said not possible anymore.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241021BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
